Business ProfileforCentral Heat and Air, L.L.C.

Central Heat and Air, LLC is complete TRASH! *** never left a negative review EVER in my life but they are that bad that I felt obligated to in order to save others from using them. We were unfortunately forced to use them through our American Home Shield warranty. They came out Thursday, said they fixed our AC, AC stops working in the middle of the night. Send a tech back out Friday at 4pm, said they fixed it, AC stops working again 2 hours later!! Call them back but at this point its after hours and have to wait until Monday. Call them this morning, tell them its still not working. She says shell call back but that someone will be back this afternoon. Never get a call back and they wont answer the phone. So I call American Home Shield to see whats going on and they find out that Central Heat and Air actually cancelled the work order Friday night and said we made racially disparity remarks, plus made threats to our office staff which is COMPLETELY untrue. Were thinking that maybe they got us confused with a different unhappy customer but either way, totally unacceptable. American Home Shield tried for hours to get in contact with this company so they could officially release the work order to another company but could not get a hold of them. So we were forced to go yet another day without AC

*********** we are sorry that you felt compelled to write a negative review against this company for your ac troubles. Central Heat and Air responded almost immediately to each of the two service calls you placed through your home warranty company. Multiple malfunctions can arise and while we attempt to diagnose every issue during the first visit, it does not always happen that way. In your case, each instance that our techs arrived to the non-functioning unit, the unit was repaired and left working. We are sorry you could not get through to our office staff. Many times it is a result of being on long hold times with customer home warranty companies trying to get authorizations on their behalf. Leaving multiple messages delays our response time. We could not meet your expectation for a third visit as quickly as we had for the first two visits and communicated this to your warranty company on two separate occasions on Monday. We requested they send another vendor if needed since you were claiming another issue, and we were not available in your area until Wednesday (which is still within our guidelines with AHS, but you demanded faster service). Customers wait on average 2 days for initial service call/work order. Your expectation was for immediate service without paying for expedited work order. Our apologies if that was unclear to you. We do hope that your new issue is minor and gets attended to quickly. It will not be by us however. Positive reviews outweigh in comparison to the volume we serve, but your poor review does affect us. We hope you understand the scope of the matter better now and consider retracting your review if you find the time to do so. Thank you.