Reviews

Review Details

• Review fromJeremy R

  Date: 04/10/2025

  1 star

  Jeremy R

  Date: 04/10/2025

  These people are scam artists! Do not order from them. I ordered a case of wine 12 bottles.....i recieved 1 bottle for *****, a bottle that cost 9.99 anywhere in town, plus ***** shipping. I called and emailed for an explanation, i was told i only ordered 1 bottle, no refunds would be made. I told them i will send this 1 bottle back, i want a refund or the remaining 11 bottles sent asap.....they have ghosted me, they must have my number in their system to not answer, and **** respond to emails now. SCAMMING CONARTISTS.

  CaskCartel

  Date: 04/11/2025

  Hello ****** ,Were truly sorry to hear about your experience and completely understand your frustration. Our goal is always to ensure a smooth and transparent ordering process for every customer.Upon reviewing your order details, it does appear that the transaction was placed for a single bottle, not a case. We know this can be disappointing if expectations were different, and we strive to make product quantities as clear as possible on our website. We are continuously working on improving clarity to avoid situations like this. We appreciate your feedback and if there is any further assistance that you would like to receive, please do not hesitate to reach out to our Support Team via email at *********************************

• Review frompamela B

  Date: 03/24/2025

  1 star

  pamela B

  Date: 03/24/2025

  I order a bottle of liquor from this website that didn`t say it was pre-order. I would not have ordered it. They took the bottle off their website so I don`t have proof to dispute my claim. I have repeatedly called them about where my product was. Finally they told me it was a pre-order.I asked them for a refund. They won`t give me a refund even though it`s been 3 months.I still haven`t received my order. Now their saying it`s at their fulfillment center being processed after I keep asking for a refund. Then the lady told me if I refuse the merchandise I`ll will lose because they take out a 35% restocking fee. That`s not on their website. This company is a rip off Never have I dealt with a on liquor store who hold your money for three months still have not mailed your product keep giving you the run around, won`t let you talk to any one higher up workers and online chat all tell you something different and is insisting on keeping your money. People Do Not Buy from this online place this is terrible! They don`t rank a one

  CaskCartel

  Date: 03/25/2025

  We appreciate your feedback and sincerely regret any frustration youve experienced. However, we want to clarify that the item you purchased was clearly listed as a pre-order at the time of your purchase. This information was stated directly on the product page to ensure transparency before checkout.The product has now been released, and your order is currently being processed for fulfillment. Since pre-orders secure inventory in advance, they are not eligible for cancellation per our policy. We apologize for any delays and assure you that we are working to get your order shipped as quickly as possible.Additionally, our refund and restocking policies are outlined in our terms and conditions, which are agreed to at checkout. If you have any further questions, please dont hesitate to reach out to our support teamwe are happy to assist you.

• Review fromDavid S

  Date: 03/14/2025

  1 star

  David S

  Date: 03/14/2025

  I ordered a case of wine. One month later I received one bottle. Need I say more?

  CaskCartel

  Date: 03/17/2025

  We appreciate your feedback and understand your frustration. However, after reviewing your order details, we can confirm that you purchased a single bottle of wine, not a case. Our customer service team has previously communicated this clarification with you. If you have any further questions or concerns regarding your order, please feel free to reach out, and we would be happy to assist.

• Review fromKrista

  Date: 01/25/2025

  1 star

  Krista

  Date: 01/25/2025

  Reached out to them 3 times. I placed an overpriced order for a gift 10 days ago and it's still processing. $30 for shipping and nothing. They took my money and did not fill my order. I've asked for a refund and was told no. So basically I was robbed and people need to know to beware

  CaskCartel

  Date: 01/27/2025

  Thank you for sharing your feedback. We truly apologize for the frustration youve experienced with your recent order. We completely understand your disappointment and are genuinely sorry for any inconvenience caused.We want to clarify that ************************ does not fulfill or ship orders directly. As a marketplace, we partner with retailers to process and ship orders, and it is important to us that every customers order is handled promptly. We sincerely apologize if there was any miscommunication regarding the processing time for your order. Our team is committed to assisting with any issues, and we would be happy to look into your case further and work with you toward a satisfactory resolution.Regarding the refund, we understand how important it is to feel confident about your purchase, and we do our best to address refund requests based on our policies and the specifics of the order. If there are any additional concerns, please do not hesitate to reach out so we can assist you directly.We value your feedback, as it helps us improve our service. Thank you again for your patience and understanding, and we hope to have the opportunity to resolve this for you.

  Krista

  Date: 02/02/2025

  They could not fill my order, a refund has been processed. Never again!

• Review fromAngel P

  Date: 12/23/2024

  1 star
  They won't stop their marketing texts. Sending STOP doesn't work. It's incredibly annoying

• Review fromKevin R

  Date: 11/22/2024

  1 star

  Kevin R

  Date: 11/22/2024

  Ordered from their website on November 11th online it said package would arrive by 11/20. They never emailed me tracking information so I reached out to make sure someone was home. I was then informed it takes 3-5 business days to ship. That didnt happen. The 20th came nothing. Reached out for a refund and was told there would be a 35% restock fee. They didnt ship nor where there delivery times accurate this was supposed to be a gift. Restock what you never shipped or pulled a product because you dont have it. Now its the 22nd still not a word. I disputed with my ***********

  CaskCartel

  Date: 11/25/2024

  Dear *****,Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced. Your concerns are very important to us, and we take this feedback seriously as we strive to improve our processes.When you placed your order, our website indicated that delivery times are estimated based on typical fulfillment and shipping schedules. While we aim to meet these timelines, factors such as holidays, product availability, or demand can sometimes cause delays. We understand how important this gift was, and we deeply regret that it did not arrive as expected.Regarding the restocking fee, this policy is outlined in our terms and conditions, but we acknowledge that this situation has caused inconvenience and confusion. We are currently reviewing your order and communications to ensure fair resolution and better transparency moving forward.Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

• Review fromNicole N

  Date: 11/14/2024

  1 star

  Nicole N

  Date: 11/14/2024

  One of the worst companies I have ever done business with. SAVE YOURSELF AND STAY AWAY!!! One of the biggest scams ever!!!!!!!

  CaskCartel

  Date: 11/15/2024

  Dear ******,We are truly sorry to hear about your recent experience and the frustration it has caused. Your feedback means a great deal to us, and we deeply regret that we fell short of your expectations. At ************************, we strive to provide every customer with transparent, reliable service, so its concerning to learn that your experience did not reflect our commitment.Upon reviewing your order, we see that your initial shipment was delivered successfully, but one item was indeed delayed. We understand how disappointing it can be when an order does not arrive in its entirety. Were pleased to inform you that the missing item is scheduled to be delivered on 11/14/2024. Once again, we do apologize for the delay in your receiving the remaining portion of your order with us. If you have any additional questions or need further assistance, please dont hesitate to reach out. Your trust is invaluable to us, and we appreciate the opportunity to make this right.

• Review fromDiana R

  Date: 08/21/2024

  2 stars

  Diana R

  Date: 08/21/2024

  I learned that my boyfriend's family is of Clan Bell. Upon research and talking with fellow Clan Bell members, I learned that the Clan has their own whiskey distillery in ********. I proceeded to purchase a bottle through the Cask Cartel website for our anniversary. The bottle is ****** ********************************* Edition Whiskey, 700 ml. Pricing on the website is $149.99 and total with shipping from a location that had the bottle was $206.52, shipping cost $50.38. It took time for the bottle to be shipped. Purchase made on August 6, 2024. Bottle shipped from a location in ****** August 15, 2024 and arrived on my doorstep August 19, 2024. If I had done further researching, even though I felt I did plenty, I would have found Master of Malt who has the same bottle for $19.45 and will ship for $61.26, totaling $80.71. So be aware that Cask Cartel does seem to greatly overprice their bottles and you may not know when you will get the bottle or have updates as to the status of what you purchase. I do not believe I will be purchasing from the company again due to the overinflated pricing, and uncertainty if I was to receive the bottle. 2 stars are given because I did received the bottle, but I was ripped off in my opinion. Other reviews reflect my feelings for this company.

  CaskCartel

  Date: 08/22/2024

  Thank you for sharing your experience with us. We sincerely apologize for any frustration youve felt regarding the pricing and shipping of your order. We understand how important it was for you to find the perfect gift for your boyfriends family.At CaskCartel.com, we strive to offer a wide selection of premium spirits from around the world, many of which are sourced from international locations. Our retailers pricing reflects the costs associated with importing rare and limited edition bottles, as well as the complexities of international shipping. While we aim to provide a seamless experience, we understand that our retailers pricing may differ from other retailers.Were glad to hear that the bottle arrived safely and on time, but we regret that you feel the value did not meet your expectations. Your feedback is invaluable, and well take it into consideration as we continuously work to improve our services.

• Review fromEllen S

  Date: 07/22/2024

  1 star

  Ellen S

  Date: 07/22/2024

  I had the same experience of many people I see reviewing this company. I believed I was buying a case of wine plus shipping plus insurance for the shipping. I was shocked to receive 1 bottle!! Judging from other's reviews this is clearly a scam. I am disputing it with my credit card company. I hope I can save other people from what my experience has been.

  CaskCartel

  Date: 07/23/2024

  Hello *****,Thank you for taking the time to leave your feedback. Were sorry to hear that your experience did not meet your expectations.We want to clarify that our product listings are designed to provide detailed information about the items, including quantity. The listing you ordered from clearly stated that it was for a single bottle of wine, not a case. We apologize if there was any confusion, and we will review our listings to ensure they are as clear as possible to prevent any misunderstandings.We assure you that we operate with integrity and transparency and that customer satisfaction is a top priority for us. We are more than willing to assist you with any concerns or questions you may have regarding your purchase.Please contact our customer service team directly at ******************************** for further assistance. Thank you for your feedback. We appreciate the opportunity to improve our services and hope to provide you with a better experience in the future.

• Review fromMatthew C

  Date: 07/22/2024

  1 star

  Matthew C

  Date: 07/22/2024

  I only ordered from this site, because the item I wanted was unavailable elsewhere. The order was placed on 7/3 and the product finally arrived on 7/21. I had to ask where my purchase was twice. While they were responsive to my inquiries, their lack of accountability in their business model is very apparent. Refunds are virtually out of the question and having a direct line of communication with the upstream retailer is non-existent. They refer to themselves as a, "marketplace". Essentially, they are a broker or better yet, a middleman business. Simply put, I tried their service and was dissatisfied with their lack of accountability, poor transparency and very high markup costs. I am only giving them one star, because zero stars was not an option.

  CaskCartel

  Date: 07/23/2024

  Hello *******,Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you experienced while ordering through our site. Your satisfaction is very important to us, and we are sorry to hear that your experience did not meet your expectations.We understand that waiting for your product was frustrating, and we are continually working to improve our shipping times. We appreciate your patience and are glad to hear that our team was responsive to your inquiries.As a marketplace, we partner with various retailers to offer a wide range of products. Our goal is to provide customers with access to items that *** be difficult to find elsewhere. We apologize if this aspect of our business model was not clear and will take your feedback into account to enhance our communication about our processes.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.