Business ProfileforExodus Medical LLC

Subject: Complaint Against Exodus Medical - Failure to Provide Equipment and Misrepresentation Dear Better Business Bureau,I am writing to file a formal complaint against Exodus Medical regarding their failure to provide necessary medical equipment and their misrepresentation in a drafted letter of release.Exodus Medical charged me $16,188 for clinic treatment that required specific equipment for its effectiveness. Unfortunately, part of the required medical equipment was not provided, significantly hindering my treatment progress. Despite multiple attempts to obtain the necessary equipment, Exodus Medical failed to fulfill their obligation.Due to their inability to provide the required equipment, I decided to cancel the remaining equipment orders to avoid further charges. I requested a refund of the balance owed for the equipment, which had already been paid for by the financing company I utilized for the treatment. Exodus Medical agreed to reimburse $2,400, but to date, they have failed to fulfill this commitment.Furthermore, Exodus Medical drafted a letter of release on my behalf without my approval. In this letter, some statements were misrepresented, which has caused additional distress and inconvenience.I urge the Better Business Bureau to investigate this matter thoroughly and ensure that Exodus Medical fulfills their obligations by reimbursing the owed amount promptly and rectifying their misrepresentation in the drafted letter of release.Thank you for your attention to this matter.Sincerely,*******************