ComplaintsforPalm Beach Shores Resort

• Initial Complaint

  06/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am submitting a formal complaint against Palm Beach Shores regarding the timeshare I purchased from them on October 28, 2000. During the sales presentation, I was informed that it would last 90 minutes; however, it extended to several hours, approximately four in total. Throughout the process, there was considerable high-pressure sales tactics that intensified each time I declined. Towards the end, additional sales personnel were brought in to apply even more pressure. Furthermore, certain restrictions were not properly disclosed and were actively concealed.If I had been aware that I could only utilize the timeshare during a specific week, I would not have agreed to the purchase. I had believed I was acquiring real property with a "gold crown" status, designated as "red" time, complete with deed and title. Instead, I discovered that I owned only a one-week timeframe annually. To book a different week, I am required to join RCI and bank my week for exchange. I have utilized RCI to exchange my week for stays at other resorts and have never utilized Palm Beach Shores Resort and Vacation Villas.I have completely paid off my mortgage with Palm Beach Shores. Given my retirement age, fixed income, and restricted ability to travel long distances or by air, I am no longer interested in retaining ownership of this property. I respectfully seek your assistance in obtaining clarification from Palm Beach Shores Resort regarding their plan for terminating this timeshare contract.Thank you for your attention to this matter, and I eagerly await your response.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I'm writing to file a complaint about the misrepresentation and resulting financial strain we've faced since purchasing a timeshare. Despite assurances given during the sales process, our experience has been anything but straightforward and enjoyable.During the purchase, we were led to believe the timeshare would bring years of joy and relaxation. However, we were served alcohol abundantly, creating an atmosphere that obscured the investment's true nature. Promises of easy, cost-effective travel through the timeshare have not materialized as expected.Contrary to the assurances provided, the rates for our timeshare have increased significantly each year, making it increasingly difficult for us to afford. Moreover, transferring our week to visit desired locations has been a constant struggle due to availability issues. The promise of being able to sell the timeshare if we chose to do so in the future has also proven to be impractical and unattainable.Since acquiring the timeshare, our financial situation has taken a severe hit. Unforeseen circumstances have forced us to halve our income, causing considerable financial hardship. Rising costs of living over the past three-plus years have compounded our difficulties. Additionally, constraints imposed by our life stage, including juggling small children and work commitments, have made it impossible for us to utilize the timeshare effectively.Furthermore, our family has faced additional hardships, including a cancer diagnosis, subsequent surgery, and ongoing medical monitoring. We have also expanded our family by welcoming four children and have had to relocate to be closer to aging parents, necessitating further financial adjustments.Given the numerous setbacks and unexpected events we have faced, we kindly request your understanding and assistance in finding a resolution to our timeshare predicament. We are open to discussing potential solutions that *** alleviate the financial burden we currently bear.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am compelled to write this letter to formally file a complaint regarding my timeshare with ********************************* Villas. Despite my investment in this timeshare, it has sadly failed to deliver the promised benefits, leaving me with no other option but to seek an exit from this contract. To date, I have been unable to utilize the timeshare for personal use or exchange it, rendering it effectively useless to me. This situation is particularly disheartening given the financial commitment I have made, only to receive no tangible return on this investment. Additionally, my experience during the sales presentation was far from satisfactory. The sales team employed ****** pushy tactics, which not only made the process uncomfortable but also extended the duration of the presentation beyond the promised 90 minutes. More concerning was the omission of crucial information regarding the rescission period, which denied me the opportunity to make an informed decision and, ultimately, left me feeling misled and entrapped in an unwanted commitment. Given these circumstances, my objective is clear: I wish to terminate my timeshare contract with ********************************* Villas. I respectfully urge the resort to provide a straightforward and equitable process for the cancellation of this contract, thereby relieving me of any future financial and legal obligations associated with it. As a retiree, the burden of this timeshare far outweighs any potential benefits it may have offered. I firmly believe that the misleading sales practices lies with ********************************* Villas, which also holds the capability to release me from this commitment. I am hopeful that with your assistance, we can arrive at a just and satisfactory solution. Your prompt attention to this issue is greatly appreciated, and I look forward to receiving a response that outlines the next steps towards a mutually acceptable solution. Thank you for your attention and consideration.

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July of 2022 my wife and I visited ********* Beach ******* and stayed at the Palm Beach Shores Resort. We were solicited to participate in an presentation centered on getting ** to upgrade our time share. The Palm Beach Shores ************** hosted this function. We were told that we needed to pay $25 and after the presentation we would get a $100 gift card whether we purchased anything or not. We went through the program and once finished decided not to upgrade our existing time share. The welcome issued us the gift card. Sixteen months later we decided to use the card for christmas shopping. Little did we know that the card expired 3 short moths after it was issued. We immediately contacted the resort's ************** and were told "The card expires when it expires" and we need to contact the **** people. We told them we contact **** and they referred us back to the resort ************** since you authorized the card. They said they have nothting to do with the card **** had to deal with it. I was getting the run around with no answers provided. The Palm Beach Shores Resort's ************** never even told us that there was an expiration date. We not only lost our $25 but the $100 card they issued to us. Please help us resolve this issue.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We were charged an undisclosed "housekeeping fee" of $25 just because we did not stay a full week. We were not advised of this prior to or at check in. We had to pay it to check out. I later tried contacting the business and the man admitted that we should have been advised of the fee but refused to refund it to us. I have never before stayed at a hotel or time share resort where we were charged a "housekeeping" fee!

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Since January of 2022 we have been corresponding with Palm Beach Shores Resort and several people who have reached out to us regarding the timeshare that we own. A ************** demanded extensive and intrusive documents in order for us to possibly return the timeshare, provided that we pay additional amounts over and above what we have already paid. At this point we simply want to just return it and find it incredibly frustrating that your company is insisting on squeezing every last dime it possibly can out of us. We have already stated that the expense of owning this timeshare is beyond our limited means. There are no buyers for it and none of our family or friends are interested in owning it. We were told that the company would buy it back only to be later told that no such program exists. Surely this company can find far more value from selling this property again rather than tormenting people who cannot afford it. The salesmen who sold this timeshare clearly lied about returning it in order to facilitate the sale.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I was offered a cruise for $99 and it ended up including a timeshare opportunity. I was promised this was a tax deduction (my tax preparer continually assures me I CANNOT deduct this). I keep trying to call and get the run around, and the only time I was able to speak to someone they said they could reduce my payments, but it ended up creating a NEW ownership agreement! This meant I was locked into another timeshare, which they said I "upgraded" my current timeshare. I have spent more than 10K dollars and cannot continue to pay this company. I was hoping I could just get away from them, but there is no way out! I need help! This all started with a scam through Caribbean Cruise line. Now almost 10yrs later I am STILL paying for this and terrified of getting hit by a non payment and having my credit hit due to them trying to collect. This company has defrauded me for 10yrs. I keep getting calls as this has also resulted in my name being put on a list and sent to other telemarketers due to my clicking on one offer online. It all started with $99 trip. They gave me no time for consideration or to even look them up on BBB. I haven't even stayed at this resort since I signed the initial paperwork. I keep going in circles looking for help, and all of their websites either go in circles or ONLY take maintenance payments, but NOTHING else. I have the paperwork from 2012 that started all this, through now.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We bought this timeshare when we were newly married and had no idea the lifelong commitment we were getting into with this company. We have had many problems with our ownership. We feel as if we were sold this on false promises and given a deceiving outlook on what opportunities we would have available to us. Maintenance fees have never been just one set fee and they have continued to climb over the past 20 years (now over $1000). This was not explained to us. Once all is said and done with mortgage, taxes, maintenance, and everything else you have to tie yourself to separately, this was the absolute wrong decision for our family. We have paid so much money that we can never get back. We now need to get out of this before we just continue to throw money away. We have done our absolute best to remain in contact with this resort to try to come to a resolution but it is clear that nobody can give us that. We will continue writing in and telling our truth until we can get out of this. We h

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