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Find a Location

Massage LuXe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Massage LuXe

      30569 US Highway 19 N Palm Harbor, FL 34684-4415

    • Massage LuXe

      12157 W Linebaugh Ave # 325 Tampa, FL 33626-1732

    Business ProfileforMassage LuXe

    Therapeutic Massage
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Massage LuXe has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Massage LuXe

        30569 US Highway 19 N Palm Harbor, FL 34684-4415

      • Massage LuXe

        12157 W Linebaugh Ave # 325 Tampa, FL 33626-1732

      Location of This Business
      30569 US Highway 19 N, Palm Harbor, FL 34684-4415
      BBB File Opened:
      4/5/2019
      Years in Business:
      6
      Business Started:
      1/4/2018
      Business Incorporated:
      1/4/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CE10016011 for this business, issued by Florida Department of Business & Professional Regulation

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of MM38886 for this business, issued by Florida Department of Health

      These agencies may include:

      Florida Department of Health

      4052 Bald Cypress Way

      Tallahassee FL 32399

      (850) 488-0595

      https://www.doh.state.fl.us.

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Third Cornerstone LLC
      Contact Information

      Principal

      • Mr. William Voegtli, Member

      Customer Contact

      • Mr. William Voegtli, Member
      • Ms. Krystyna Voegtli, Member

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Was lied to about contract. Had a Groupon. Received my massage. Told if I pay $15 now I will get 2 more massages and can cancel membership by APril 7 and not be charged anything. Had to go in to cancel and did end of March. Credit card was billed $60 on March 9. I called and was told I should have read the fine print. Shame on them!

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas E P

      1 star

      06/01/2024

      They took two monthly deductions from my credit card on file there Citi card at $59.99 each which added up to $839.86 and I called the Palm Harbor location and asked them about why I was getting two deductions a month and the manager at that location said it was the credit card companies fault, so I reported this to Citi Card and they looked into this, when they got back with me it showed for seven months on the 17th of the month that two $59.99 where taken out, called back a month later and they said that I was no longer on file there and since I filed a complaint with Citi Card to figure out what was going on ( exactly what the manager told me to do) they decided to cancel my account and keep my money ?? that I had built up which is $839.86. This all started in May of 2023 until February of 2024. I have all my statements from Citi Card which shows all the transactions. This is a FRAUDULENT COMPANY This is wrong and I can’t believe they are still in business using these tactics.


      Local BBB

      BBB of West Florida

      BBB Reports On

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