Reviews

Hi *******,

Thank you for contacting us. When the 3-month subscription is completed you can cancel the subscription at anytime by logging in to your account, submitting a support ticket, emailing or calling our **************** team. As we never received any contact from you and do not show that you logged in to your account to cancel, the subscription was never cancelled. When an order is returned to sender the post office uses the original tracking number and using those tracking numbers we do not show that either of your orders were sent back to us, which is why they were not refunded. The last tracking update on both orders shows delivered OR. We never recommend using return to sender as the post office does not have any time frame to which the orders need to be returned. We always recommend using our prepaid shipping labels. At this time we show that you have disputed both orders with your bank and we are unable to provide a refund. However, we can confirm that your account is cancelled and no further charges will occur. 

Thank you, 

IT WORKS! 

Hi Ava,
Thank you for contacting us. When enrolling as a perks member there are always two options. The first, is to enroll with the discounted price and pay the membership fee, with no subscription. The second is to enroll with the subscription and the discounted price, without the membership fee. Your initial order shows enrolled with subscription. With the subscription you are welcome to change the products and the date. We do not show that the products on the subscription were changed from the SKNY Gummies and BRN+ to different products. We also show that your January 31st order was disputed with your bank instead of returning the order as our Customer Service team advised. If you would like to reverse the dispute with your bank we would be happy to assist you returning your order for a full refund. 
Thank you, 
IT WORKS! 

Hi ******,

Thank you for contacting us. We located your account and show that your initial order was on November 30th and included one of our gifts with purchase, which at the time included a pack of our Skinny Wraps at no additional cost. We have refunded your membership fee and cancelled your account so that no further charges will occur. If we can be of any additional assistance please let us know.

Thank you,

IT WORKS! 

Hi ********,

Thank you for reaching out to us. We always recommend consulting with your physician before using any of our products, particularly if you're currently taking other medications or have any health concerns.

Our records indicate that we have not received any prior communication from you, which is why your subscription is still being processed. When you enrolled as a perks member, you selected the 3-month subscription to take advantage of the discounted pricing. However, as a courtesy, we have made an exception and canceled your account to prevent any further charges.
If you have any other questions or concerns, please don't hesitate to contact us.

Thank you,

IT WORKS! 

Hello Eleanor,

Thank you for sharing your concerns. We sincerely apologize for any frustration or uncertainty caused by the negative reviews you encountered. We completely understand how important it is to feel confident in your purchase decisions.

We always strive to provide high-quality products and a positive experience for our customers, and we regret that this situation has made you feel uneasy. We do show that your order has already been shipped and should be delivered soon. If you would like to return the order, please contact our Customer Service team https://itworks.com/contactus and they will be happy to assist you. We have cancelled your subscription order so that there are no further obligations, if you would like your account to be fully cancelled, please let us know.

We value your trust and hope you’ll give us the chance to address any questions or concerns you may have. If there’s anything else we can assist with, please don’t hesitate to reach out.

Sincerely,
IT WORKS!

Hi ******,

Thank you for sharing your review with us. We are so happy to hear you love it here just as much as we do! 

IT WORKS! Compliance Department 

Hello *****, 

Were sorry to hear about your experience. Results can vary from person to person, and we understand your frustration. Please note that your account has been canceled, and no further charges will occur. If you need further assistance, please contact our customer service team.

Sincerely,

IT WORKS Compliance Department

Hello Selena, 

Regarding the photos used in our marketing, we strive to ensure that our imagery accurately represents how our products are used. If you have specific examples of photos that you feel misrepresent our products, wed be grateful if you could share them with us so we can review and address any concerns.

As for ingredient transparency, all of our product ingredients are clearly listed on our website before purchase, allowing customers to make informed decisions. If you had difficulty finding the ingredient details, we encourage you to check the product pages where the information is readily available. If you need any assistance, our customer service team is always happy to help.
We respect your choice to explore other brands, and we're glad to hear you've found products that meet your needs. At the end of the day, we want every customer to feel confident in the products they choose, whether from us or elsewhere.
Thank you again for your feedback, and we remain committed to providing high-quality products and full transparency.
Best regards,

IT WORKS!