Customer ReviewsforIT Works! Global, Inc.

They are absolutely terrible! They said the monthly price wouldnt increase., sure enough it did! I tried to cancel and it wants to charge me ***** plus tax. Then was told opps we forgot to tell you about that when you signed up.. are you kidding me!? Definitely a scam! They dont stand by their product either

Hello ********,

We are sorry to hear about this matter. 

Our records show that you enrolled with a 3-month subscription which included a special 20% off promotion.  To enroll as a Perks Member, you have the below options.  And then you are entitled to the Perks members pricing and not retail pricing.
Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
Commit to a 3-month Subscription and have the Membership fee waived!

Please know the IT WORKS! Perks Membership it is stated on the IT WORKS! website before you even enroll at ****************************************** .  As an exception, we refunded you the membership fee and no more charges will incur.  

We do note that you downloaded a return label for return of eligible product for a refund.  Regarding Product Guarantees it is stated on our website at ***********************************************************; IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered.Customers should always follow the directions noted with each product received.

Sincerely,

IT WORKS!

I have serious health issues because of their products, not only i tried to return the items that were open, but also the unopen ones, i heard of my friend who just have a miscariage due to their products, I lost my money, my time and just to get seriously sick, I wish people can research their products before using them

Hello *********,

We are sorry to hear about your concerns.  All of our products do contain a Caution label.  Please be aware it is the consumer’s responsibility to read the contents, labels, and product information, particularly if there are any concerns about specific ingredients or health concerns.  Our Product Descriptions are available on our website at ******************************** and include a description of all the ingredients, How to Use, directions, dose, and Frequently Asked Questions.  Also, if you have a medical condition, a health concern, or are taking prescription medicine, please consult your doctor before using these products.  Individual results may and will vary.    

If you require additional assistance, please email ********************** with your address, phone number or any other information to identify your IT WORKS! account.  

Sincerely,

IT WORKS!

This company its terrible. They say try it, but its a subscription and apparently you can't get them to stop charging you. The products didn't work for me at all and even tho Ive asked over and over for them to stop every month they charge me. This month I haven't gotten the products but they charged me anyway. I'm very upset.

Hello *****,

We are sorry to hear about this matter.  Our records show that you contacted our **************** Support on May 28, 2024, about the products and cancelled your recurring orders.  You were advised to file a Lost Order Claim Form since you did not receive the 3rd order.  Our normal procedure is to send a replacement order.  However, due to the circumstances and the nature of your call we have issued a refund today.  Please know that this is an exception to our procedures.

Sincerely,

IT WORKS!

 

These products do not work. People wouldn't be buying them if they didn't need to use weight. You do what is says and you still don't lose weight. Over priced and can not cancel without being charged. Don't waste your time and don't get excited because they don't work.

Hello Angie,

We are sorry you did not see the results you were hoping for.  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle.  Specific results are never guaranteed and a money back guarantee is not offered.  Customers should always follow the directions noted with each product received.  Also, we have listed all the ingredients, features and benefits, how to use, supplemental facts & FAQ’s on our official website at https://itworks.com 

Your membership has been cancelled with no fee.  You are most welcome to return the last order if it follows the eligible product return policy - https://itworks.com/policies/returns .  Also, you may contact the Customer Support Line at (786) 706-1095 for a return label.

If you have any questions or concerns about IT WORKS! products, please contact our Product Coach at ************@itworks.com for assistance.

Sincerely,

IT WORKS!

They do not advertise or should i say the distributors fail to mention, that you have to enroll in auto ship- and it will be a monthly subscription until after you purchase the product. I specifically told the distributor that i did not have money for another month or so. i wanted to wait to see how i would feel after a month, she said i could. I went to cancel it today and i have to pay an additional $20 plus taxes? That is absurd. I don't have this type of money. I feel so scammed. I did cancel all my cards so i am hoping that i will not be charged next month. Don't get suckered in like i did. I wished they cared about customers.

Hello ******,

We do care about our customer’s and had wished you contacted IT WORKS! about this matter.  If a customer was not fully informed of the Subscription Agreement prior to enrollment, then we will waive the membership fee.  We just credited you the fee and depending on your financial institution it may take a couple of days to credit you the funds.  Our Perks Member Agreement should have been explained as follows:   Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or Commit to a 3-month Subscription and have the Membership fee waived!  When you join the IT WORKS! Perks Program, you will save 25% off retail price on all orders!  We will send a reminder to your Distributor with a teaching about the Perks Membership.  

Sincerely,

 

IT WORKS!

I ordered nothing the representative put my file on automatic renewal and I advised her the same day returned the package was returned I was charged over $250.00 they received package as I have the tracking and yet no credit . They are not transparent nor worthy . Order nothing ******

Hello ******,

We are sorry to hear about this matter.  Please expect an email from us so that we may obtain further information from you such as the tracking number.  We would like to resolve this matter.

Sincerely,

IT WORKS!

Do not order anything from this incompetent company. I placed an order for over $100 and the package was not delivered. They use a horrible courier named Deliver it for their packages and the company is known to not deliver packages and lie and say they did. I called It Works and their customer service person just kept repeating "it says it was delivered" and "you need to call the courier". I told her I did and the courier does not answer the phone so how about she call them and of course she wouldn't. I then went online and submitted a ticket that my order was not delivered and they replied that I need to go track down my package. This is what they said "Please check in and around your home, as well as with your neighbors to see if the package was misplaced or was left with someone else. If you are unable to locate your order, you'll need to contact the courier to verify the delivery details. You will need to file a lost order investigation if the package is nowhere to be found." So instead of having good customer service and either refunding my money or resending my products, they have bad customer service and literally want me to jump through hoops. I will be seeking a lawyer for recourse and filing a complaint with the Florida AG.

Hello *****,

We are sorry to hear about your comments. We have been in contact with you about a replacement order that is scheduled for today. 

Also, we are glad to hear you contacted your Distributor to expedite the Lost Order Claim Form replacement process.  

Please let us know that you received the parcel.    

Thank you and we are sorry about the inconvenience.

Sincerely,

IT WORKS!

I HAD COMMENTED ON A FB POST ABOUT SOMEONE NEEDING *********************** LOSING 30-40LBS IN 3 MONTHS SO I COMMENTED BOUGHT THE GUMMIES TRIED THEM FOR 2 MONTHS, TRIED 1 MONTH OF FLAT AND AN A HALF MONTH OF BURN AND I GAINED WEIGHT, PLUS HAD TERRIBLE HEADACHES AND STOMACH ISSUES. AND WHEN I TRIED TO CANCEL I HAD TO PAY $19.50 TO CANCELWHICH IS NOT FAIR!! THIS IS SUCH A SCAM! DON'T BUY INTO THE ******

Hello, *****,

We are sorry you did not see the results you were hoping for. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received - *****************************************************

Due to the circumstance, we have issued you a refund today for the membership fee.  No more charges will incur.

Sincerely,

 

IT WORKS!

The WORST customer service I have ever encountered! I never received my order and they are refusing to refund me. Had to contact my bank for fraud... now I wait... DO NOT ORDER FROM THIS COMPANY!!!

Hello *******,

We are sorry to hear about this matter.  Our records show you were a Distributor with IT WORKS! however, your account was cancelled back in 2021.  Is this something recent?  We show your last transaction on March 7,2021.

If you want to provide us more details, please email us at *************************************** so that we may investigate further.

Sincerely,

IT WORKS!

Horrible company! Do NOT order from them. I tried Flat and Simply Aloe to help with stomach issues and it gave me horrible headaches! I let the distributor know and said there is nothing she can do, so I reached out to the company. Then I found out I was in a 3 month order requirement. The representative was kind and offered to remove me from the three month requirement. But...I was not able to get a refund for the $90 I spent on these products that gave me headaches. I was shocked. It shows you how shady a company is when they do not offer money back guarantee. They know their products are not good, so cannot offer a money back guarantee or they would go under. The representative (she was very nice!) apologized and said there is nothing she could do, but encouraged me to send an email which I did. Received an email back that basically said - we won't do anything. I looked up the other companies that I am buying products from (network companies) and their ratings are great! They offer 100% guarantee on products and put the customers first. It Works does NOT put their customers first. I am sure I will receive a response to this stating our return and refunds policies are...blah blah Maybe if the company offered 100% guarantee and put customers first, they wouldn't have these horrible reviews. Stay away from it.

Dear ******,

We are sorry to hear about this matter.  IT WORKS! does advertise the no money back guarantee on our website at ***************************************************** .  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received.

However, as an accommodation we did waive the membership fee and no more charges will incur.  Also, if you have any additional questions or concerns about the product, please contact our Product Coach at *****************************************

We wish you well.

Sincerely,

IT WORKS!