Business ProfileforBlue Swell Vacation Rentals

The property we rented for a family vacation was a DUMP. Spotted dirty carpet throughout the home, broken towel bars in 2 bathrooms which were lying on top of the commode, spills on the walls, dirty silverware, broken handle on the microwave, soiled bed coverings, grease and stains on the walls. Handprints on the walls, food and grease on the trash bin, water would not drain in one of the tubs on the bottom floor, cracked window upstairs. We checked in after hours on June 11, 2024, so we took pictures and forwarded them to Blue Swell since they "stated" that they check messages during business hours. After I heard nothing from them the next day (Wednesday), I sent the same message again with pictures. Still nothing. I called the office on Thursday, June 14 and the person stated that she was very sorry and that she could NOW see the pictures and asked what could be done to fix the issued. I informed her that we were checking out the next day so probably nothing. So, she said she would inform management and they would discuss it during the weekly meeting. Well on Saturday morning, June 15, I received an email saying how sorry they were, and they would compensate me $375 IF I would sign an NDA stating that I would not post any negative reviews or pictures and that I had 10 days, or the offer would be null in void. We spent $2350.97. This property needs to be cleaned properly and the broken things needs to be fixed. We decided NOT to sign because we felt people need to be warned before throwing away their money. The address of the property was 125 Twelfth Street, Laguna Beach PCB. The pictures that are posted on Booking.com are not accurate. Its false advertising and something need to be done so no one else has to go through this. I'm only giving it 1 star because it was very close to the beach, and we didn't have to drive back and forth to get to it.