Business ProfileforPanhandle Getaways

My family and I stayed at The Calypso Resort from 3/21-3/31. It was a terrible experience! Our unit was in disrepair, we had parties going on all night in the unit above ours blasting music and screaming, and the pool was a nightmare with people coming in off the beach taking chairs that should have been for resort guests, having chicken fights in the pool and nearly drowning our kids, and smoking pot in and around the resort area. Then on the last day the pool was shut down because someone POOPED in it!! We complained to the resort HOA, just to be treated as if we were a bother requesting help, and we called the front desk multiple times only to be told to call security ourselves (which was pointless bcs the issues continued). Upon our return home I reached out to Panhandle getaways (requesting at least a partial refund) and received a response from "Desi" stating, "I can completely understand how that would impact your vacation and I would be upset as well. We are not able to give any refunds due to it being at the resort itself and it is outside of the unit itself." This makes ZERO sense. Panhandle getaways rents the units in the resort but bears no responsibility for the resort or the amenities? Then who does???? The resort blames the rental agency and the rental agency blames the resort. The rental agency sells the vacation and took my $4000 which I can never get back - they should be responsible.