Business ProfileforHancock Whitney Bank

They charged me a NSF fee for transferring too much money out of the account. This fee should not have been charged as it was because the mobile app does not give enough information. I initiated my initial transfer on 2/26, but when I checked on 3/1 there was no evidence of the transfer taking place. Since I thought that the transfer did not go through based on the evidence in the app, I initiated another transfer for the same amount on 3/1. However, on 3/2 both transfers were taken from the account leaving it at a negative balance. When I noticed this I initiated a transfer back into the account from my other bank to prevent a fee. When I checked again on 3/2 the account now has an NSF fee due to the second transfer. This second transfer was only initiated because the app showed no evidence that the first transfer was in progress or processing. This would have never happened if the app gave the correct and up to date information. Therefore it is Hancock Whitney's fault. When I requested to waive the $36 fee I was told no by the Representative, Supervisor, and account manager from a branch that the reached out to. I am not sure which branch as I only do mobile banking. I refuse to pay a fee for something that was not my fault.