ComplaintsforTyndall Federal Credit Union
Credit Union
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On March 29th my cash app account was hacked, which had my tyndall account connected to it. The hacker was able to remove 1200 from my bank account through multiple transactions. I went to tyndall credit union to dispute these transactions, I even have a police report as proof that these transactions are not authorized but no one can seem to help me. Tyndall credit union failed to protect my money when they allowed Back to back transactions of Large sums of money to be transferred out without any alert or flag.Initial Complaint
09/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Tyndall federal CreditUnion. I do not have a contract with Tyndall federal credit union collection agency. They did not provide me the original contract as requested.Business response
10/23/2023
Verified account information was accurate as of date reported.Initial Complaint
09/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Shaun ****** Tyndall federal Credit Union account Please contact me regarding my account. I have had over 13K stolen from my account somewhere between May 1st & June 23rd. I have tried to contact everyone at Tyndall & getting no resolution. My number is **********. I have filed a police report & brought it in to the manager & still nothing was done about it. I am having to resort to getting a lawyer to fix this criminal act on my account. I am reaching out to you as the higher up person in charge to try & fix this. Please email me or call me. Thank you Shaun ****** ********** Message sent to Jim ****** CEO at Tyndall Federal Credit UnionBusiness response
09/27/2022
Tyndall representatives thoroughly investigated Mr. ******'s complaint and as a result, credited his account for several unauthorized transactions. We believe this matter has been successfully resolved within approximately a week from receiving it.Initial Complaint
07/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a loan with Tyndall Federal Credit Union that I settled on 4/29/2022. I settled the loan in the amount of $2,461.46. The person on the phone sent me an email confirmation that this occurred but never sent a letter to me that stated that the account was settled. Even though I had settled the account, as retribution the collections department at Tyndall Federal Credit Union sent my information to a collections agency to recollect the money I had already paid them. I called Tyndall today and the woman on the phone further harassed me about this situation even though she acknowledged to me that I had settled the account. This had since gone on my credit report and has negatively affected my credit, even though I have settled the acccount.Business response
07/28/2022
The account information was sent to our third party recovery agency in error and we informed the member in a conversation on July 15th. TFCU mailed a settled in full letter on July 12th as the settlement date and the date his credit was updated.Customer response
08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Tyndall federal credit union has never sent me a letter thus far despite their claim in the response. They claim to have sent the letter but have not.Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 6, 2022 my mother contacted Tyndall because she noticed that 45.99 had been debited from her account for insurance provided via 3rd party from the bank. I am listed on my mother's account as an authorized user, but I too have my own account with Tyndall. I also have an insurance policy from the third party provider. Apparently, when Tyndall decided to switch third party insurance providers, they provided them with the wrong account information, which caused the debit to come out of my mother's account, instead of mine like it always had. My mother didn't authorize the sharing of her account information for this, nor did I for her account. However, when we tried to have the bank fix it, they took no responsibility and pushed the onus back on us to contact this third party to have the account information updated. Something about this seems illegal since they shared account information with a third party without consent. My next step is to get an attorney involved as we should't have to deal with the improper handling of sensitive information.Business response
07/19/2022
As a benefit to all our members, Tyndall offers complimentary Accidental Death & Dismemberment (AD&D) insurance through a third-party insurance provider. Members can elect to increase their coverage and pay any additional costs. We recently switched providers, which enabled us to increase the complimentary coverage from $3,000 to $5,000--providing more value to our members. During the course of this migration, certain demographic information was provided to the new provider via secure channels to ensure uninterrupted coverage. In this specific case, both account holder's last names and addresses matched which caused a billing error in the amount of $45.95 for the additional coverage policy, We were able to correct this. In order for the insured's premiums to continue to be paid, it will be necessary for her to update this information with the 3rd party. This information is permissible to share under our privacy policy regarding joint marketing with other financial companies. We apologize for the error will continue to work on having this corrected via the third party insurer.Customer response
07/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable. Just because our last names and addresses matched, it didn't match what was on the policy, which would have had my first name. This is irresponsible of the bank AND shows a lack of responsibility in the handling of customer data. This all needs to be resolved by the bank period. They made this mess because of lack of checks and balances, they should fix it by correcting the billing with the third party.Business response
08/01/2022
This matter was addressed within days and the refund was applied.Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I had money from a check on hold,when it released i didn't know when I checked account it was gone. Then I called they tell me when the whole came off they automatically sent my money to my cash app which is a lie, then I provided proof that no money was sent to my cash app 10 days. Later they send me a email with a letter stating that their investigation using my proof showed. They sent money to my cash app total lie.it does not. Being a disabled veteran I'm very cautious with my money and check all transactions daily. They sent my money somewhere without my authority then lied and said my proof showed it was. Why the **** would I send proof that help them not return my money my next step is getting a lawyer involved.Business response
11/23/2021
Business Response /* (1000, 5, 2021/11/10) */ The Credit Union thoroughly researched the Consumer's initial dispute and considered all the evidence before denying the claim. It was determined through review of documentation shared and recorded calls that the disputed activity was, in fact, initiated by the Consumer himself and the funds were actually received. In addition, the checks referenced in the Complaint were returned and, therefore, debited from the Consumer's account.Initial Complaint
08/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an auto loan with Tyndall. I have never been late on payments in fact always early. Tyndall offered a skip payment to me and then denied it because I paid early. I have gone around and around with them and one time was told I could receive it and then not. I feel this is false advertising of their services by offering and then not allowing me to take it. Their message says they want to make their customers happy at all expense but they don't. They say their customers are their TOP priority but that's not true either. A business should not offer services and then pick and choose who gets to enjoy certain services. Again, I have done nothing wrong, but I'm being penalized. I have the email offering the skip payment, I've made numerous calls and messages on my account where I've never got nothing but being treated rude and as if I'm trying to do something wrong. Unbelievable!Business response
09/30/2021
Business Response /* (1000, 5, 2021/08/31) */ Ms. **** was not directly offered a Skip A Pay. The Skip A Pay promotion was advertised publically to all members. The advertisement specified that the promotion was to skip the August 2021 payment on eligible loans. As Ms. **** stated in her complaint, she makes her loan payments early. Unfortunately, since she makes her loan payments over a month in advance, when the Promotion was announced on July 23, 2021, the loan in question was not due for a payment until September. Since the loan was paid ahead and showing due for September, it was not eligible for the August Skip A Pay promotion. Ms. **** was never told that she could have an August Skip, rather, it was explained to her that since she had paid ahead, she could elect to not make a payment during the month of August and make a regular payment on September 21, 2021, when her next payment is due. The situation was handled according to our policies and procedures that we have in place to ensure that we handle all of these situations in the same way. The Skip A Pay promotion details, as well as, how to be eligible for future Skip A Pay's was thoroughly explained. Consumer Response /* (3000, 7, 2021/09/03) */ This is not how it was handled. I am completely appalled that they are allowed to pick and chose who are allowed to take what they offer us. This is false advertisement and unacceptable of being a great customer paying their bills on time.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.