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Business Profile

Credit Union

Tyndall Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tyndall Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tyndall Federal Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly requested Tyndall Federal Credit Union to disable overdraft features on my accounts. Despite assurances, these features remain active, leading to unauthorized charges that have worsened my financial situation.

      Business Response

      Date: 03/12/2025

      To whom is may concern:

      Their was some miscommunication regarding how overdraft services worked. We reached out to the member, taken care of them and their concerns have been resolved. We did a couple of refunds and removed any and all overdraft services as a courtesy. 

      The member is satisfied with the result. 

      Sincerely, 

      Marketing Department 

      Customer Answer

      Date: 03/13/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 23036496, and find that this resolution is satisfactory to me.

      Sincerely,

      Alexander ********

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been doing bill pay with this company for a long time for my house payments on bill pay it's on the 16th every mouth or they usually pull the payment out after the 16th.Sometime and they wait until the 22nd sometimes.But what I don't understand is dumb to take it out 3to 4 days early on the 14th for this month!! What was frustrating was?I had other bill that it was supposed to go out before that it seems like when I'm short on money.The company always seems to earlier than the day supposed to be so when I called the bank talking to lady the lady could not explain it to me. What was going on and she hung up the phone on me? So I'll call back second time around the lady with the second call. She tried to help me but other than that I didn't get very far with them. I just needed to know if the debt bill was wrote in that day. I figure it would be Going Out on date. Not 3 or 4 days earlier when you didn't have the money in there, thank you.

      Business Response

      Date: 02/14/2025

      On Friday, February 14, 2025 Mr. Hatfield reached out to our Contact Center and the first call was disconnected while the call was on hold. Mr. ******** called the Contact Center a 2nd time shortly after this BBB Complaint was file. The results of that call Mr. ******** was happy with the representative along with the outcome of the call. If you have recurring payments set up through Bill Payment service and a holiday is say on Monday then the Bill Payment is sent on that Friday rather than on Monday due to Federal Banks being closed on a Federal Holiday. 

      This is a standard with all Bill Payment providers. We're requesting this complaint to be removed. 

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a fraudulent account that has been opened in my name with Tyndall Federal Credit Union (Tyndall FCU). I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account: Creditor Name: Tyndall Federal Credit Union (Tyndall FCU) Opened Date: 11/30/2021 Account Number: 205608*** Under the provisions of the Fair Credit Reporting Act (FCRA) Section 623 (15 U.S.C. § 1681s-2), furnishers of information have a legal obligation to ensure the accuracy of information provided to credit reporting agencies. Furthermore, under 15 U.S.C. § 1666b, creditors are required to respond promptly to disputes regarding unauthorized charges or accounts. I kindly request that this account be closed immediately and that any negative information associated with it be removed from my credit report. Additionally, I would appreciate confirmation of the account's closure, along with any documentation related to this fraudulent activity. To support this claim, I am including a copy of my Identity Theft Complaint for your reference. Thank you for your prompt attention to this matter. Please let me know if you require any additional information to process my request.

      Business Response

      Date: 02/04/2025

      On 11/30/2021, Our Member visited our Hillcrest, Alabama branch and opened a share account in person.  She provided an original driver’s license and a debit card for identity verification purposes.  Two months later, on January 28, 2022, Our Member visited our branch in person, was identified, and cashed a check in the amount of $1,488.23.  The check was returned a few days later as altered/fictitious.  Our Member did not bring the account current and it was charged off on March 31, 2022.  We followed our customer identification procedures and are surprised that Our Member claims to have been incarcerated during this time frame.  We would be happy to provide copies of the documents upon which we relied.  

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29th my cash app account was hacked, which had my tyndall account connected to it. The hacker was able to remove 1200 from my bank account through multiple transactions. I went to tyndall credit union to dispute these transactions, I even have a police report as proof that these transactions are not authorized but no one can seem to help me. Tyndall credit union failed to protect my money when they allowed Back to back transactions of Large sums of money to be transferred out without any alert or flag.

    • Initial Complaint

      Date:09/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Tyndall federal CreditUnion. I do not have a contract with Tyndall federal credit union collection agency. They did not provide me the original contract as requested.

      Business Response

      Date: 10/23/2023

      Verified account information was accurate as of date reported. 

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shaun ****** Tyndall federal Credit Union account Please contact me regarding my account. I have had over 13K stolen from my account somewhere between May 1st & June 23rd. I have tried to contact everyone at Tyndall & getting no resolution. My number is **********. I have filed a police report & brought it in to the manager & still nothing was done about it. I am having to resort to getting a lawyer to fix this criminal act on my account. I am reaching out to you as the higher up person in charge to try & fix this. Please email me or call me. Thank you Shaun ****** ********** Message sent to Jim ****** CEO at Tyndall Federal Credit Union

      Business Response

      Date: 09/27/2022

      Tyndall representatives thoroughly investigated Mr. ******'s complaint and as a result, credited his account for several unauthorized transactions. We believe this matter has been successfully resolved within approximately a week from receiving it.

    • Initial Complaint

      Date:07/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with Tyndall Federal Credit Union that I settled on 4/29/2022. I settled the loan in the amount of $2,461.46. The person on the phone sent me an email confirmation that this occurred but never sent a letter to me that stated that the account was settled. Even though I had settled the account, as retribution the collections department at Tyndall Federal Credit Union sent my information to a collections agency to recollect the money I had already paid them. I called Tyndall today and the woman on the phone further harassed me about this situation even though she acknowledged to me that I had settled the account. This had since gone on my credit report and has negatively affected my credit, even though I have settled the acccount.

      Business Response

      Date: 07/28/2022

      The account information was sent to our third party recovery agency in error and we informed the member in a conversation on July 15th. TFCU mailed a settled in full letter on July 12th as the settlement date and the date his credit was updated.

      Customer Answer

      Date: 08/01/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Tyndall federal credit union has never sent me a letter thus far despite their claim in the response. They claim to have sent the letter but have not.

    • Initial Complaint

      Date:07/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6, 2022 my mother contacted Tyndall because she noticed that 45.99 had been debited from her account for insurance provided via 3rd party from the bank. I am listed on my mother's account as an authorized user, but I too have my own account with Tyndall. I also have an insurance policy from the third party provider. Apparently, when Tyndall decided to switch third party insurance providers, they provided them with the wrong account information, which caused the debit to come out of my mother's account, instead of mine like it always had. My mother didn't authorize the sharing of her account information for this, nor did I for her account. However, when we tried to have the bank fix it, they took no responsibility and pushed the onus back on us to contact this third party to have the account information updated. Something about this seems illegal since they shared account information with a third party without consent. My next step is to get an attorney involved as we should't have to deal with the improper handling of sensitive information.

      Business Response

      Date: 07/19/2022

      As a benefit to all our members, Tyndall offers complimentary Accidental Death & Dismemberment (AD&D) insurance through a third-party insurance provider. Members can elect to increase their coverage and pay any additional costs. We recently switched providers, which enabled us to increase the complimentary coverage from $3,000 to $5,000--providing more value to our members. During the course of this migration, certain demographic information was provided to the new provider via secure channels to ensure uninterrupted coverage. In this specific case, both account holder's last names and addresses matched which caused a billing error in the amount of $45.95 for the additional coverage policy, We were able to correct this. In order for the insured's premiums to continue to be paid, it will be necessary for her to update this information with the 3rd party. This information is permissible to share under our privacy policy regarding joint marketing with other financial companies. We apologize for the error will continue to work on having this corrected via the third party insurer.

      Customer Answer

      Date: 07/19/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Unacceptable. Just because our last names and addresses matched, it didn't match what was on the policy, which would have had my first name. This is irresponsible of the bank AND shows a lack of responsibility in the handling of customer data. This all needs to be resolved by the bank period. They made this mess because of lack of checks and balances, they should fix it by correcting the billing with the third party.

      Business Response

      Date: 08/01/2022

      This matter was addressed within days and the refund was applied.

    Tyndall Federal Credit Union is NOT a BBB Accredited Business.

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