Reviews

Review Details

• Review fromSandy M

  Date: 08/16/2022

  5 stars

  Sandy M

  Date: 08/16/2022

  Great customer service. The unit we stayed in was clean and had everything we expected. We will continue to book with Pensacola Beach Properties for our future trips to the beach!

  Pensacola Beach Properties

  Date: 08/17/2022

  Thank you so much for taking the time to leave us such kind feedback! We look forward to your return stay with Pensacola Beach Properties!

• Review fromNathan A

  Date: 06/14/2022

  1 star

  Nathan A

  Date: 06/14/2022

  This unit was not properly cleaned and was not inspected thoroughly before occupancy. There was a dead roach on the oven top. The door next to the master bedroom is very dirty. The liners of both showers are dirty. The drain was clogged. The lock of the bathroom does not work. The trash bag was so limited. The wall by the entrance is dirty. It needs a thicker curtain to block sunlight in the living room. There is a musty smell as you walk in. This is not a unit to relax. Occupants should not be calling the management about issues. The management should seriously look into renovating and improving this unit. It maybe cheap but this is what we went through. Reality defeated our high expectations - what a shame !! NOT RECOMMENDED. Go somewhere else.

  Pensacola Beach Properties

  Date: 06/21/2022

  We are truly sorry for this guest experience; it is certainly not a Pensacola Beach Properties standard. The guest contacted us the day after checking in and expressed their concerns with an agent. We offered to send pest control; however, the guest declined our offer as they stated there were only a few bugs and they were not alive. We apologized and explained, this was likely a result of the HOA spraying the exterior part of the building during their quarterly pest control. In regard to trash bags, or the lack of we merely supply starter packs of amenities such as trash can liners, toilette paper, dish soap etc. As for the shower liners and clogged drained we addressed these items immediately, we had a property manager to the unit with an hour to provide new liners and unclog the drain. And for the musty smell in the unit, we generally keep our rentals at 78 degrees if the unit is unoccupied. This can sometimes cause a stuffy feel to the unit until the air conditioner is turned down to a desired temperature. We offered to drop off wall diffusers to aid in this smell until the airflow off set it; however, the guest said they already purchased their own. Nevertheless, we still dropped a few off. Lastly, in regard to renovations -- We represent the owners of these properties, so the style and renovations are entirely out of our control unless something in the unit is not functioning as it is intended. While we suggest ideas for renovations and ways to improve the unit's appeal, these are merely suggestions, we cannot force an owner to renovate their units. This unit appears just as we display it in marketing. Again, we are so sorry for any inconvenience and potential views this guest may have about our company. We truly do care about our guests experience and want to do everything in our power to allow our guests to have a great vacation.

  Nathan A

  Date: 06/22/2022

  Reputation is as good as how you run the business.
  
  As posted, not very good.
  
  CURRENT ALERTS FOR THIS BUSINESS. Revocation: On 05/20/2022 this company's Accreditation in your BBB was revoked by the BBB's Board of Directors due to engaging in activities reflecting poorly on your BBB or its Accredited business'.
  
  Clearly in the response above, the management acknowledged that the unit was not at standard.
  
  As stated, the renters should not be dealing with these issues had the unit been properly cleaned and inspected.
  
  Since it is not at standard, certainly the unit is not at $221 per day - which is what we paid for. What do we get in return for the inconvenience?

  Pensacola Beach Properties

  Date: 06/28/2022

  After reviewing the details of this guest's stay, we have refunded the entire cleaning fee plus 50% of our administrative fee plus taxes back to the guest in the amount of $282.05. We feel this is fair compensation due to the inconveniences the guest encountered. We want to sincerely apologize again for this guest experience with us. We feel as though we take care of our guest's needs in a timely manner - so when these concerns were brought to our attention, we were prompt and quick with a resolution for the items in our control. We hope this refund reflects the efforts and care that we have with our guests who come to Pensacola Beach to relax. Again, we are so sorry for this experience and hope to host this guest in the future. We would be happy to host them again!
  

• Review fromTerry F

  Date: 05/24/2022

  1 star

  Terry F

  Date: 05/24/2022

  I have been emailing back and forth with Palm Beach Club in Pensacola Fl for the last few days and I was quoted a price and I then asked if this total was for the whole stay of 2 months and was told that yes it was the total. When we went to pay the down payment we were told that figure was for only a month, not two. Imagine my disappointment. We have been making plans and had the rug pulled out from under us. Then when I came to BBB to check them out I found they have lost their accreditation with them. That about tells it all about this company!

  Pensacola Beach Properties

  Date: 06/01/2022

  We are truly sorry for the miscommunication and inconvenience this guest experienced. We received an email from this guest from a third-party site inquiring about the total amount of the stay for 2 months with taxes and fees. Our monthly rates are not posted online; however, we are able to quote the monthly stays via email or phone call. This guest was provided the total for the 1-month rent plus taxes and fees. After receiving the email with the price quoted for one month, we did confirm this was the total for 2 months plus taxes and fees. When the guest called to confirm their reservation, we quoted the true price. This was an unfortunate human error; however, we did apologize to the guest via phone call and email. The guest was rightfully upset with the total price for 2 months, as the initial quote was an inaccurate amount. If the originally quoted price were to be honored, this guest would have received 1 full month's stay for free. As a property management company that represents our owners, we were unable to honor that pricing, unfortunately. Again, we are very sorry for any inconvenience this may have caused, and hope that this guest will give us another chance to show how Pensacola Beach Properties can make our property feel like their home away from home.