ComplaintsforEast Hill Animal Hospital

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a problem with East Hill Animal Hospital and their recommendations and practices. We went in there with a healthy dog and 2 weeks later she's not well. My wife is scolded about doing vaccines on my dog and being late. She gets them done, and was told the dog was overweight to change her diet. And we did as the doctor recommended. And we followed their directions. A couple days later we notice this bump on her leg and became concerned. She lost her appetite and wouldn't drink water. She couldn't hold food down was throwing up. My wife took her in for a checkup, they said she was dehydrated, put her on an IV, and to keep an eye on the benign tumor on her leg that was caused by a vaccine/needle. We paid $200 for that visit on 8/19 The day after she was sick and back to not eating food. Not her new food, old food, or broth. We brought her back again for treatment to her original visit and doctor's recommendation and was charge $288 for blood work and another IV to keep her hydrated. Keep in mind I had a healthy, happy dog prior to the August 3rd visit and now she is not. I'm upset as they poke at her to try to figure out why she's not healthy, and why she doesn't have an appetite. I voiced my concerns with Mckayla this morning before my dog was brought in, and while my wife was there to pick her up. I don't believe I should get charged for visits that were a result to following a vet/doctor's recommendation. I want a full refund for the poor services. I just want my healthy dog that I had prior to these visits and the money that was wasted here for the last two "fix my dog that you broke" visits.

  

  Business response

  08/23/2022

  Contact Name and Title: *** ***** ****
  Contact Phone: **********
  Contact Email: ***************
  Mr. ******,
  
  I am sorry to hear about your negative experience at our hospital. I have spoken with both Dr.'s who took care of Peppa and they are very confused and concerned as they feel that they had a good rapport with your wife and discussed everything we suggested step by step with no pressure about anything. Her appointment to our hospital was to update her vaccines and to have a wellness exam. We pride ourselves on our care and communication of our client's pets. I feel with some discussion we can resolve your concerns.

  Customer response

  08/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Fantastic well please refund me for the last two visits. You should refund me for the last three given my dogs current condition of still not eating and currently having blood in bowels. I requested to be called back from management Monday. But no manager was in office. McKayla said she would relay the message. I guess this is a reflection into how the business is ran.

  

  Business response

  09/09/2022

  Mr. ****** and I spoke at 3pm on 9/2 and resolved the matter amicably and I apologized for any lack of communication in the matter and he apologized as well. This case should be considered resolved.
  Thanks you.** ****

  Customer response

  09/12/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Glad to have it resolved. I finally got in touch with *** **** and we were able to discuss the matter.

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