Business ProfileforCox Communications

On May 25, 2024 Cox Communications lost service connection to some houses in my area but not all and it was stated that there was a network outage. Cox stated that they are working the problem and would keep us updated through text messages or using the Cox App. There were not very many updates and the app was completely useless. They were sending text messages at 9:00pm that they were working the outage overnight on the 25th, 26th and 27th. The Internet has been out for 4 days with no other updates. I assumed that because it was a holiday weekend and there were not very many affected by this outage, they did not care enough to send any personnel to investigate the outage and get it corrected. Several streets around my address were not affected by this outage. There were no trucks visible all weekend on my street and this morning May 28th there was a truck about 4 houses down working on the Telephone pole and just like that internet started working. It sure looked like they didn't want to pay the overtime or didn't care about their customers. The lack of compassion and willingness to keep their customers informed and the lack of sending workers to correct the situation is horrible business. Cox communications was horrible at communicating and correcting the problem in a timely manner. Terrible customer service because of the outage made it difficult to even talk to a real person. They are providing a service that missed the mark in a time when many people work from home and are using streaming services as a television source. Working from home was impacted and they should be ashamed of the lack or speed of repair.