Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  4771 Bayou Blvd Pensacola, FL 32503-1930

  
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  Cox Communications

  9409 W Highway 98 Ste 20 Pensacola, FL 32506-6134

  
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  Cox Communications

  320 Racetrack Rd NW Fort Walton Beach, FL 32547-1554

  
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  Cox Communications

  180 N Palafox St Pensacola, FL 32502-4839

  

Review Details

• Review fromJacqueline G

  Date: 03/17/2025

  1 star

  Jacqueline G

  Date: 03/17/2025

  The last three months of 2025, I have been having problems with my service my bill was 234, 66, 319 dollars that is bad business, then they had the nerve to say thank you for being with cox. Someone in that business need to be checked

  Cox Communications

  Date: 04/16/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Senior Customer Care Specialist Executive Escalations Support Team

• Review fromEduardo A

  Date: 02/24/2025

  1 star

  Eduardo A

  Date: 02/24/2025

  I've never had to deal with a company as hard-headed as Cox (Internet). To save you time, find anyone else, even mobile hotspot on your carrier, but AVOID THESE SCAMMERS AT ALL COST. I moved here, and this was the only one available, so I was stuck in jail with them for 2 years, then my bill TRIPLED. I called, and rep Natalie waved her magic wand once I said I was going to leave Cox and shaved off $40 off my bill. When I injured for how she was able to do that, seeing that they gave so much push back that the price is what it was and not eligible for promotion, she simply responded because im the account manager. Here's the kicker, after paying one more month, another carrier became availble in my area so when I called to cancel my service, they offered me a iPhone 15 for $15/month if I stayed. When I insisted no, they were so rude. But about a week later I get a call asking me to come back. Then, when I said no again and hung up, they still called me, and I had to block their number. These people are not legit and should be boycotted.

  Cox Communications

  Date: 03/03/2025

  We would like to thank the BBB for the opportunity to assist a valued customer. We sincerely apologize for any inconvenience Mr. Eduardo Anaya may have experienced. It is certainly not our intention to cause any frustration. We have contacted Mr. Anaya, listened to his feedback, and offered any assistance needed. Our Executive Escalation specialist provided a credit to ensure a zero balance remained. During the interaction, Mr. Anaya mentioned that no further help was needed and provided feedback on his negative experience. The specialist will pass this feedback along to leadership to identify any coaching or training opportunities to enhance our customer service. Our goal is always to provide exemplary customer service. As a customer-oriented company, we understand that our success largely depends on our customers' perception of our employees and our company. Once again, we apologize for the frustration Mr. Anaya has experienced. We appreciate the opportunity the BBB has given us to assist our customer.

• Review fromChristina O

  Date: 12/29/2024

  1 star

  Christina O

  Date: 12/29/2024

  I've been with cox the last 14yrs cause there's no other service where I'm at unfortunately. Listen to Me when I say do not go through cox cable if you have a choice. I pay $300 a month for 500gb of internet an cable. They never have any good prices especially for those "loyalty" customers all these years of having an account with them an everytime I call to ask about a promotion they never have one imagine that. I have proof they overcharged me by a couple hundred bucks no one could figure it out but I was still told if I didn't pay it my service would be cut off. These people are scammers they get you in the door with all these good deals then once they are up you will pay your bill will continue to go up every month. So hear it from me a 14yr customer do not go through cox cable!!

  Cox Communications

  Date: 01/02/2025

  Dear BBB, Cox Communications responds to BBB Review ID#: 46833 filed with your office on December 29, 2024. The Cox Sr Customer Care Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them. If our customer would like to speak with us regarding their complaint, they can reach our Sr. Customer Care Team at the phone number that we provided in our email. Sincerely, Cox Senior Customer Care Team

• Review fromDana O

  Date: 12/03/2024

  1 star
  This company is the worst company by far that I have ever had for my mobile or my internet every month my bill is supposed to be discounted because I have bundle services they set it up in the app and not only do they only do a take the money out of my account as if it's a check interfering with my money but they also do not take the amount out that they're supposed to in fact I usually take 20 or $30 more than what they're supposed to take I've had to spend hours every single month on the phone with these people as well as driving to their location on a regular I've had the general technician that I worked with that I really enjoyed working with up until I sent him a text message and he was incredibly rude to me and told me that I needed to come into the store which I explained to him why should I have to come into the store every month my bill is supposed to be a certain amount every month I'm supposed to be discounted every month last month my bill for my home internet was $11 this month it is $44 this is a crocumami monopoly b******* company that should no longer be in business on top of the fact that they now also take a $20 fee out of your bank account when you are late or do not have the funds available when you make a payment this company is horrible I would not recommend it to my worst enemy

• Review fromCindy H

  Date: 10/24/2024

  1 star

  Cindy H

  Date: 10/24/2024

  I cancelled my service and was due a refund. In order to get my refund I would have to respond to an email from another company in 10 business days. They are happy to take it out of your bank account but when they owe you money they make it impossible! I am glad I cancelled my service with them. There are better, cheaper, faster cable services out there.

  Cox Communications

  Date: 10/30/2024

  Thank you for allowing Cox the opportunity to address our customer's concerns regarding our refund process. A member of the Executive Escalations Team spoke with the customer and explained our refund process has changed to a digital process allowing a faster turnaround time for customers to receive their refund. In speaking with the customer, they, we were advised she had cancelled her final payment, as such was no longer eligible for a refund, and thus it has been cancelled. The specialist adjusted the final amount and assisted the customer in making a new payment for the revised amount. Our specialist confirmed with the customer the account has been paid in full. Sincerely, The Executive Escalations Team

• Review fromRa R

  Date: 10/07/2024

  1 star

  Ra R

  Date: 10/07/2024

  Cox is the worst. Customer service reps, techs and contractors don't communicate effectively. Services are not provided efficiently and effectively. Do better Cox.

  Cox Communications

  Date: 10/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Jennifer D. Executive Resolution Specialist Cox Communications, Central Region

  Cox Communications

  Date: 10/16/2024

  Dear ******** Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993. Best Regards, COX - California ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromkhali a

  Date: 10/01/2024

  1 star
  Worst customer service experience I’ve ever experienced! I was given misinformation twice which caused my service to be terminated. The way I’ve always paid my bill through their mobile app. Due to my profession I don’t have the convenience of paying in person. Recently, when I tried to make a payment via mobile app and online it wouldn’t let me. The payment button was turned off due to two return payment. I called it to see if they can take a payment over the phone and cox representative said, “ it’s only cash at this moment and I have to pay in person. I replied “ I out of town on business and that’s not viable for me at this time. I’m in the middle of no where and I won’t be back for another two weeks. Then she assured me that I had time to pay my bill. Therefore, I took her word for it. Next I know, Cox interrupted my services and I had to pay $628.00. I called in to explain what happened and they told me they couldn’t do nothing. I told them ok I l will pay the $628.00 next week, which was a less than a week away. They said okay. Next week came, I was going to pay the $628.00 and find out, they completely terminated my services. Now, they’re demanding the full amount. One of the most atrocious experiences I have had in my life. I’m let without internet services.can someone please help me with this problem?

• Review fromMarla H

  Date: 09/26/2024

  1 star

  Marla H

  Date: 09/26/2024

  Worst customer service I have ever encountered. My internet has been down alllll day. When i try to call-it won’t even route me to a live person but actually hangs up on me saying we are aware of the issue and working in it-goodbye. I am appalled they think this is ok and am grateful that i have an opportunity to get starlink now. I will be starting that process in the morning and can’t wait to tell this pathetic company GOODBYE!

  Cox Communications

  Date: 10/07/2024

  We apologize for the frustrating experience and appreciate the opportunity to address the customer's service concerns. Cox found and repaired a damaged external cable box on September 27, 2023. Sincerely, Cox Executive Escalations team

• Review fromLuis P

  Date: 09/16/2024

  1 star

  Luis P

  Date: 09/16/2024

  This people a thieves. Our Internet speed wasn't what we are paying for (300Mbps) getting only 10 Mbps. After charging me $150 for a technician to supposedly fix the issue, my speed still were awful slow and very unreliable with frequent blackouts. We switched to Ocala Fiber and now Cox is billing me for 3 years of service from a contract that I never signed. A complete rip off. This company has no ethics.

  Cox Communications

  Date: 09/19/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reviewed the account in question and have determined that the video and data services were renewed for 12-months once the original term was completed. Because the account was closed during its renewal period, the account was assessed an early termination fee, but it was not for three years. We would encourage the customer to contact our Customer Care department, as there may be some options or solutions that can be offered to assist further. Our Customer Care is 24/7 and can be reached at 866-272-5777. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.

• Review fromRobert H

  Date: 09/09/2024

  1 star

  Robert H

  Date: 09/09/2024

  Our business has been a Cox customer for over 30 years. I cancelled our phone and internet service in July, 2024. I turned in the internet modem and was told be Cox employees that the service was terminated. 9-9-24 I get another bill for internet service. I call Cox and they said I was suppossed to call Cox Business to officially terminate the contract. I cannot cancel at the residential store. The store employees never told me this. They said I would not be billed anymore and service was cancelled. Now, I have to pay the August bill and another 30 days of service per the cancellation fee. Also, they said I needed to return the modem by UPS? I again said I gave it to the store in July. They have no record of this? This is fraud and illegal. As representatives of COX, the store should have told me to call COX Business and cancel by phone. They did NOT.

  Cox Communications

  Date: 09/12/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reviewed the accounts and ensured the request to have the Cox Business accounts disconnected, has been fulfilled. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Matt D. Executive Resolution Specialist Cox Business