Complaints

This profile includes complaints for Vick's Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vick's Cleaners has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vick's Cleaners

  2965 W Navy Blvd Pensacola, FL 32505-8021

• 

  Vick's Cleaners

  5998 Mobile Hwy Pensacola, FL 32526-1873

• 

  Vick's Cleaners

  3303 Gulf Breeze Pkwy Gulf Breeze, FL 32563-3351

• 

  Vick's Cleaners

  6425 N 9th Ave Pensacola, FL 32504-7321

• 

  Vick's Cleaners

  2915 W Navy Blvd Pensacola, FL 32505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took one item in to be cleaned and informed the clerk to note that arm pit areas needed attention. They accepted the item and gave me a date that it would be ready for pick up. I came back on the date promised, inspected my item before leaving the store and found that it was not satisfactorily clean (to the eye or nose). I was told that I had to pay before I could send it back for a re-do, so I did. Again the clerk gave a ticket with pick up date. This time it was different. I returned to the store SEVERAL times to retrieve my item and it wasn't there. I kept getting new dates to return. After about the fourth visit I stated that my item must be lost or stolen and i needed to file a claim. The clerk told me it was too early to file a claim. Not enough days had passed. I then asked her to have the dress returned and I will need a refund so I could take it somewhere else to be cleaned. The item eventually returned, still soiled, unclean, and appeared to have not even been touched the 2nd time. The clerk said her supervisor wouldn't authorize a refund and told her to pass on the phone number so that I could call if I needed to. I did call. I called several times and got voicemail every time. I left messages including my name and contact info. Mina, the supervisor has NEVER responded.

  Business Response

  Date: 10/22/2024

  Addressing Ms. ***** complaint. We do not provide a guarantee of stain removal. We have tried to redo the item at no cost to offer a second attempt to remove the stain and odor. Unfortunately this particular garment we were not successful We did however provide a service by attempting the stain removal and still require payment for service.

  Customer Answer

  Date: 10/31/2024

  
  Complaint: 22457204
  
  I am rejecting this response because:  They did NOT attempt to clean my dress a 2nd time.  It looked and smelled the same as it did after returning the 1st time.  They held the dress many many days, way pass the date promised for return and only returned it when I started talk of a claim for lost item.  I do understand that they performed a service--Unsatisfactorily (the 1st time).  The fair solution is to give me half the money back.  Which is really what I wanted to talk to the manager (Mina) about.  Also, NO ONE told me that they did not guarantee that they could remove stain or odor.  I never heard that until I was upset about my dress.  The clerk started to show me the form that they give clients to sign.  I was NOT given a form.  I was unaware until after the fact.   I would not be pursuing this matter if I was told in advance that they could not guarantee cleaning my item.  I'd have taken it some place else.

  I'd like to have half the money back
  
  Sincerely,
  
  Kim *****

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drop off 4 articles on Tuesday may 28th at Vicks cleaner #009 on 6425 N 9th Ave when I went to pick up the article 1 white long sleeve dress shirt was missing.i have made 5 attempts since too resolved this issue with no success.i spoken with a manager name mina 5 days ago who said she would pass the complaint on, however every time I call back I,am told she not there.do i want to leave a message.i want this resolved without filing it in small claims court.

  Business Response

  Date: 07/16/2024

  Mr. *******s Issue was resolved some time ago with his item returned to him cleaned and pressed.

  We have confirmed this with Mr. ****** .

  Customer Answer

  Date: 07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21839190, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Joseph ******

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Ralph Lauren quarter zip blue Cashmere sweater into Vick's on 9th Ave. on March 7th. I attached a copy of the Claim Check. They. told me it would be ready probably the next day but I didn't stop back until Monday the 11th I believe. I was told that the sweater was not there and it appeared to be lost. I was told to stop back often to check . I did so on March 12, 13, 15, and 18th. Always the same answer - no idea of where it was. I asked for the name of their supervisor - and was given the name Mina. I have attached copies of the several texts I sent her. Mina asked for more information - color, zip and said she would look for it. I was out of town for several days but received several texts from her about brand, cost, color (again) and that it was a quarter zip sweater. I provided her with all of the information and even included where it was purchased and cost as this was purchased as a Christmas present from my sister-in-law. Again, no response from Mina until I texted her again with an update in which she said that the picture I sen was of a navy blue sweater but I has described the sweater as sky blue. I am no expert on color but the navy blue was the only color in stock and was all they had left. For some reason this difference in color was a big deal to her. Mina also indicated that she was in contact. with her insurance company, but I haven't heard anything back from her. t does appear that Mina is not the least bit concerned about this and has been unresponsive. So, here it is a month later and I have no sweater or reimbursement. This is an awful way to treat customers. I need the sweater or $144.00 to compensate me for the sweater. There are other blue quarter zip Cashmere sweaters that are quite expensive but I only was this replacement value.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A lady's pants suit was taken into Vicks cleanser on March 18, 2023 for cleaning. I was told that it would be ready within three days (March 21, 2023). However, when I returned to pick up the suit, I was told that the suit was not ready but to come back in two days (March 23, 2023). I returned to pick up the suit in two days paid for the cleaning and took the suit home. On March 23, I tried the suit on and discovered that the zipper of the blouse was broken, the pants were wrinkled on one leg and snagged near the zipper. The next day, March 24, I took the suit back to the cleaners and showed them the damage. I was told that those areas were damaged when brought in but that was not true. I left the suit with Vicks with the intention of Vicks repairing the damaged areas. I have yet to receive my suit. Dates of retuning to pick up my suit and told that it was not ready are April 10 and April 17, On April 27, I spoke with Carolyn and was told that the suit was no longer at that location. i was also given a number to call. I went to the location on Navy Blvd. and spoke with the supervisor Mina. I was then told that the zipper on the blouse was already broken, but that was not true. I was also told that the snag on the pants near the zipper could be repaired. I returned on May 1, 2023 to pick up the suit but was told that the suit was not ready. On May 16th, I received a call from Alley and was told that the suit would be repaired (she would take care of it). I attempted to call Alley on several occasions but was told that she was not available. As of today, June 21, 2023, I still do not have my suit (pants and blouse).

  Business Response

  Date: 07/12/2023

  The items in question were returned to the customer as we repaired the item at our own cost.

  Every garment has a life expectancy as we tried to explain when the item was dropped off originally it was notated at the time that the stitching at the top of the zipper was coming undone. Typically stitching undone at the top of a zipper will result in further damage during cleaning or wear. The associate that tagged in the garment  put extra steps in with a dated time stamp that it was damaged the zipper breaking is the result of the zipper handle falling off due to the stitching undone at the top. We also did a repair on the pants the alteration specialist pointed out that the loose stitching inside the seams of the garment show a natural wear and tear that occurs over time.

  We are not responsible for the occurrences as a courtesy the item was sent for repair the time frame extended past reasonable  time as she was originally told we are not responsible. The client harassed the company to the extremes in bulling tactics and refusal to accept our documentation. Our company policy states we cannot be responsible for inherent weakness in fabrics. Due to the nature of dry-cleaning we make sure our staff notate every item that has a slight damage. This garment was notated. The zipper was not broken when she dropped it off but the stitching holding it in place was as well as the stitching holding the pants together.

  Both items were repaired and returned to customer.