ComplaintsforPete Moore Chevrolet

• Initial Complaint

  05/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took my 2014 Chevrolet Spark in for transmission problems on March 27, 2023. It was determined by them that my transmission was faulty. The 2014 and 2015 model Chevrolet Sparks have transmission Pulley Damage and General Motors issued specific instructions for correcting this problem at "NO Cost to the customer. More specifically GM's 4 page guideline to authorize the correction of this problem was N192271110 and this is the authority Pete Moore used to order and replace my whole transmission. Again, this is in General Motors specific plain language instruction to be done at NO Cost to me. So while the old transmission is being pulled Pete Moore's people damage the shift cable and harness. Somehow this has become a liability by me to the tune of 300 plus dollars for the part and over 800 dollars for labor. I'm like what? It DOES NOT matter what happened to any previous or existing part in the pulling out and replacing of the transmission from old to new. That changes nothing. GM agrees with me as per their directive. Pete Moore owes me $1 134 and an apology. This is a money grab for the labor they had to do. Plain and simple. Once they used the GM Instruction authority to order and replace my transmission from old to new, nothing mattered from that point on. It was to be at NO cost. Plain and Simple.

  Business response

  05/12/2023

  Mr. *** did come into our with a transmission problem and was covered by Chevrolet on Special Coverage N192271110 and was paid for by Chevrolet warranty. We let Mr. *** know before repair was started we let Mr. *** know that the shift cable and a wiring harness had to be replaced along with the transmission and Chevrolet would not pay for this part of the repair we also gave him a price of the repair for the shift cable and the harness before. Mr. *** has already gone thru Chevrolet to get them to pay for this part of the repair and they will not pay. Mr. *** is a good customer and to help out with the extra cost we gave him a 10% discount on the repair. This has been a problem for a long time with Chevrolet and we have repaired a lot of cars but GM will not pay for this part of the repair.

  Customer response

  05/15/2023

  
  Complaint: 20051768
  
  I am rejecting this response because: No, this is a blatant lie. The service attendant said sometimes when the old transmission is being removed that the harness pulley can become damaged. The damage to the harness pulley occurred when the old transmission was being pulled out. It absolutely does not matter at this point as the full GM authority to replace this faulty pre existing transmission is to be performed at NO COST. You can't just make up what you want to make up from collateral damage that occurs when the old transmission to new transmission is taking place.

  And that is how they are attempting to deflect liability here.

  General Motors authority says otherwise. Period.

  If I need to speak personally to GM's Neelie ********* the drafter of the specific guidelines for my car, I will continue on.

  Somebody needs to be made aware that the specific guidelines given by GM to all Chevy dealerships for this matter are not being followed by Pete Moore Chevrolet. 

  There is no g*** area. There is no fine print. 

  My make and model vehicle had a faulty transmission to which GM responded to correct it at NO COST.

  There's NOTHING to negotiate. I want my money and an apology.

  I'll settle for my money.

  ALL $1,134 of it.

   

   

   

   

  
  
  Sincerely,
  
  Christopher A ***

  Business response

  05/17/2023

   

  My service advisor Marilyn called Mr. *** before we started work on his car and explained that the transmission was covered by GM at no cost of the customer. Marilyn also explained that the shift cable and the wiring harness due to time and heat  always brake 

  when removed so Marilyn got Mr. ***'s approval over the phone before any work was done. Mr. *** told Marilyn that GM is paying 3,000.00 for the transmission I can take care of the cable and wiring harness and also part of the 1,134.20 was a coolant flush he had done  that is nothing to do with transmission replacement. The hole problem is with the repair is GM should be paying for the shift cable and the wiring harness and they will not. 

  Customer response

  05/18/2023

  There is no need to continue on. This is a simple money grab.

  The service attendant zeroed in on my choice of words in the first meeting that took place when taking this car in for its pre existing transmission damage.

  My slip of the to gue now, boy do I regret it, was I may not can come up with the 4 to 5 thousand for a whole new transmission but I might can come up with a thousand to 1200.

   

  Its just so "coincidental" that Pete Moore's charge was $1,134. Gimme a freakin break. I took her the GM authority number N192271110 and did not even have my own paper copy or had read its full content at that time.

  This story that I ever had anything other than what is specifically written on her own write up is the truth. However they want to add after the fact lies is on them.

  They can read. Again this has absolutely nothing to do with this shift cable and harness replacement because that is an active part of whichever transmission you want to choose. The old or the new.

  The buck stopped in their own paragraph "Internal damage to moving parts inside transmission per special coverage N192271110." End of Story. Everything else here is add on fluff for their CYA campaign. To think I spent over 20 military years fighting for a business like this to do me so dishonestly. This matter will be addressed through different channels now. No further correspondence will be made by me so no more need for continuance here. 

  They fall under GM's chain of command. They disobeyed a direct order.

  I'm done.

   

  Business response

  06/02/2023

  CUSTOMER COMPLAINT #20051768  Mr. *** is trying to say that the Special Coverage # N192271110-01 from GM should be no charge to him and that is true as far as the transmission and all of the parts it takes to replace the transmission. in the Special Coverage that I am attaching with a list of parts that is covered on the third page. Mr. *** has put a star by a paragraph on the fourth page that says what is covered I have under lined the last sentence that tells him that GM only covers the parts that is listed.

  We called Mr. *** before we started the transmission replacement and let him know that when we disconnect the shift cable part # GM95365893 and the wiring harness part# GM94526891 that due to time and heat they normally brake and Mr. *** approved the replacement of both cable and wiring harness before we started the repair with price of replacement. This has been a on going problem with GM for quite some time but GM will replace the transmission but they will not pay for the shift cable or the wiring harness that brakes most of the time when replacing the transmission.

  Customer response

  06/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20051768, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Christopher A ***

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just had major catastrophic mechanical failure on my left front wheel assembly. Causing extensive damage while routine driving. The initial reports states the upper A arm ball joint separated from the its mounting housing causing the assembly failure. On repeating occasions I have requested the dealership to look at my truck. I repeatedly would hear a popping noise on the front left wheel area when going over bumps and turning left. My complaint has been the same since my first oil change from purchasing this vehicle on 8-2021. It wasn't until 5-2022 when ****** Chevrolet heard the noise and diagnosed the Right Front Hub Assembly had a lot of play and replaced the Left Front and Right Front Hub Assembly. After the replacement of the Hub Assembly I still heard the popping noise. In 7-2022 I took my truck back to ****** Chevrolet, which at this time I noticed my truck was leaning higher on one side. My truck did not have this issue prior to the 5-2022, and I still had the complaint of the popping noise. I stated it appeared that the Tie Rod Ends and A-Arm grease boots seem to be seeping. The resolution of this inspection was they greased the sway bar end and CV Boots were not torn. I was informed my lift was the issue. I do not have lift in this truck. I took my truck back to Pete Moore Chevrolet to continue with my complaint and now my truck was leaning. After having my truck for about 15 days they took my truck to an outside alignment shop to where my left rear wheel strut assembly (spring) was replaced. It was bent, but neither dealership saw this issue or knew how to correct the leaning . I still had the popping noise when turning on the front left wheel. I set an another appointment for 10-15-2022, to continue with my complaint but today on 10-9-2022 my left front wheel assembly broke complete in half. I am demanding a quick and rapid response to mitigate all the short comings due to this mechanical failure.

  Business response

  10/12/2022

  We are currently trying to trade Ms. ********** out of her truck.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2021 Chevrolet Blazer was towed to the Pete Moore Chevrolet Dealership on Warrington Road in Pensacola, Florida on August 29, 2022, arriving at this location after hours. I called the Dealership at 9:00 AM the following morning concerning the status of my car. I was placed on hold and then into a message center for my Service Supervisor. After I had called six time that day, it was finally answered. I was told they would get to it as soon as they could. I called the General Manager two days later, and somewhat helpful, we spoke, and he said he would call me back the next day with a status. He has never called me back. I then sent an Email to the CFO of Pete Moore Chevrolet, asking for her assistance, she has not responded to my request for assistance. I just spoke again today to my "Service Rep" and was informed the Dispatcher "Marge" said it may be next week they could get to my car that is still sitting on their lot, awaiting service. My wife and I are in our 70's, we have both had to cancel six Medical appointments during this time period. We have no means to go to an appointment, the Drug Store or even the Food Store due to the lack of not having any car to drive there. When I asked Pete Moore Chevrolet for a loaner car, they said Chevrolet cancel this program, and they would not provide a car, or any vehicle. Pete Moore is operating in an untruthful way of business. They guarantee their work by 100%, yet they do not have the staff, or the means to support the general public. They have one Scheduler to assign 20-40 cars per Service Manager (there are three), they do not have the staff either technical or mechanical experience to support the amount of work that these automobiles bring into the shop. Pete Moore does not tell the General Public that only cash/credit paying customers are service first (so they can make a profit above the welfare of Elderly Persons on fixed incomes, military retirees), with cars under a full warranty are serviced last.

  Business response

  09/13/2022

  Contact Name and Title: ***** ********** Service
  Contact Phone: ***********
  Contact Email: *************************
  WE were able to repair his Blazer this morning around 10:30 09/13/2022 and customer picked the Blazer up at 11:49AM we did move him up in line lucky we were able to get parts for him today. GM is the reason that no dealer has a loner program and no car to drive when repairs are being made. All cars go in the shop as they come in warranty or customer pay in this case we did move him up due to health reasons.

  Customer response

  09/15/2022

  
  Final response to Pete Moore Chevrolet:
  Today *** ***** the General Sales Manager for Pete Moore Chevrolet called me at 1:25 PM and informed me that Pete Moore Chevrolet would no longer perform any type of mechanical or customer service to a Chevrolet Blazer that I purchased from them.
  When I bought this vehicle, I purchased an extended service contract at great expense.
  He expressed his concerns that they could not perform service on my vehicle due to my own expectations of their Dealership or Service Department. He directed me to find another company to service my automobile. I thanked Mr. ****** for his call and discontinued the conversation.
  It must be difficult for any person to complain to Pete Moore Chevrolet, like myself and possibly others. It feels extremely unprofessional, and discriminated against, because I am Old, Disabled and a Veteran to be told by a Chevrolet Dealer that they will no longer service an automobile made by Chevrolet, that I purchased from them.
  
  Instead of Pete Moore learning a valuable lesson on Customer Service, I am now being discriminated against by this Company. Perhaps I am not the first.
  
  BBB thank you for registering my concerns and my complaint against this company. *** ******* ******** USA (Retired)
  

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i called Pete Moore Parts department and requested a price for a battery on a 2005 Cadillac DeVille. The parts man Samuel Uebelstea quated me a price for the exact replacement battery for 151.00. plus core. So I we agreed on the part and he got it from the warehouse and when I took hime my old battery and picked up the new battery he charge me 181.68 and the receipt shows no evidence of a core return charge. He asked me what price he quoted me and I told him 151.00. He said that he would not make any money that way and charged me 181.68.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/29) */ Talked to employee involved in this transaction and was told that Mr. **** was quoted the correct price of $181.00 from the very beginning. Also indicated that Mr. **** was happy with that price since it was lower than any other he was quoted from our competitors. Also Mr. **** indicated that he appreciated the fact that we would special order it for him. But in the spirit of the season I will gladly give Mr. **** a refund of the difference and core credit for his battery. And a phone call to me would have prevented all this Merry Christmas Consumer Response /* (2000, 7, 2021/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did hear him correctly that the battery cost 151.00 I do want my core charge back for the core that I dropped off. I don't want to argue with the company about what was stated on the phone.

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