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          Find a Location

          World Ford Pensacola has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • World Ford Pensacola

              6397 Pensacola Blvd Pensacola, FL 32505-1901

            • World Ford Pensacola

              6390 North W Street Pensacola, FL 32505

            Business ProfileWorld Ford Pensacola

            New Car Dealers
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 11/15/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6B. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.

            Contact Information

            6397 Pensacola Blvd

            Pensacola, FL 32505-1901

            Get Directions
            Visit Website
            (850) 476-9050

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessC+

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            World Ford Pensacola has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • World Ford Pensacola

                6397 Pensacola Blvd Pensacola, FL 32505-1901

              • World Ford Pensacola

                6390 North W Street Pensacola, FL 32505

              Location of This Business
              6397 Pensacola Blvd, Pensacola, FL 32505-1901
              BBB File Opened:
              8/9/2000
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Started Locally:
              12/2/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Key Ford, LLC
              • World Collision OF Pensacola
              Business Management
              • Nathan Cartwright, General Manager
              Contact Information

              Customer Contact

              • Ms. Amanda Stillers, Accounts Payable Staff
              • Mr. Dan Kilmer, Marketing Director
              • Krystal Salter, Office Manager
              • Nathan Cartwright, General Manager
              Additional Contact Information

              Fax Numbers

              • (850) 266-2196
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Dropped my vehicle off for a replacement part covered under a manufacture warranty on June 7, 2024. Before bringing the car to world ford I contacted ford cooperate to ensure that I would be able to obtain a rental during the time my car was in for the repair. Ford corporate stated that World ford of Pensacola would have to submit a claim for the rental to be honored. After dropping off my car world ford stated that they would not be able to submit a claim until they diagnosed the issue. After daily calls (most of which would not go through on their automated phone) to world ford for a status update world ford could not provide me with information about a diagnoses and stated I would have to talk to my service advisor “Mathew” regarding any update. On June 26th I drove to world ford and spoke with Danielle the service manager regarding my car. At this point in time the service manager pulled my file and was able to provide me with an update stating the part in question a “TCM” was ordered and was supposed to be delivered in the next day and the repair was supposed to be completed within the next 1-2 days. I asked the service manager about requesting a rental due to this being a warranty issue. The service manager stated ford would only cover 1 day for a rental and it at the time of day (around 5:40) hurtz renal would not revive the request until the following day and by that time the car would be repaired. Since this time I have called almost every day and I have not been able to get a service update on my vehicle. I have left multiple messages with multiple representations regarding this issue. Due to my work schedule I have not been able to physically be in person at world ford for a status update. Today is now July 16th and I have not received any calls or status updates from world ford regarding my car. Even after leaving multiple messages requesting a call back for my vehicle.
              Read More
              Read 22 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris H

              06/03/2024

              I would give them zero stars but that is not an option. I took my 2012 Ford Explorer to World Ford on May 9th with a leak in the rear hatch area, It is now been over three weeks and I still have had no communication with World Ford (service advisors email does not work) except for some secretary (when I call to get an update) that tells me that there is no one available to talk to me concerning my vehicle and that some one will have to call me back. And guess what that call never comes.

              World Ford Pensacola Response

              06/04/2024

              Sorry that you were using a bad email and contact information.
              Read 10 More Customer Reviews

              Local BBB

              BBB of Northwest Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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