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Business Profile

Septic Tank Cleaning

Xtreme Plumbing & Septic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of service was 2/23/2023. We paid for our septic to be pumped and the cost was 383.00 for up to 1000 gallons. Our septic is 500 total . They only pumped half of it and it was over flowing two days later. We tried to tell them that our septic has two compartments that is 250 gallons in each and you have to pump out both and he said it wouldn’t matter and still only did half. We called them and said that it wasn’t pumped all the way and wanted us to pay them yet again to come back out. The job wasn’t done the first time. They insulted us and refused to finish the job. We’ve wasted our money.

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm having a house built. Extreme Septic is the sub-contractor for the septic system.

    The new septic system, for the home, is within a couple of feet of a 70-foot water oak with a large trunk. This new septic system is doomed to fail as the tree roots invade the leach field in the coming years.

    When the septic system was installed @2 weeks ago, the back hoe removed a large section of the tree's root system. On the opposite side of the tree from the way the tree is leaning. Thus, destabilizing the tree at its base. This is a very large tree. It is endangering the home next door. I have consulted with a tree expert. He has stated that a 35 or 40 mph wind could blow down the tree in its present damaged state. There is a storm headed into the gulf this weekend.

    Large trees have invasive root systems. These roots cause septic systems to fail. ( If the tree does not fall on the house next door first.) Thus setting me up for a very costly repair or replacement in the future.

    Customer Answer

    Date: 09/26/2022

    Extreme and my builder are removing the tree. So everything has been addressed and worked out.



    Talking to the building inspector he said "That Extreme did a great job and even did more than was required (beefing up the system) at no extra charge"

Xtreme Plumbing & Septic is NOT a BBB Accredited Business.

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