Complaints

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  49t Street Apartments are reporting an unpaid balance that is now affecting our credit. They are trying to collect almost $5K saying that we broke our lease. We didn't and in fact were paying for month-to-month while looking for acceptable housing. The entire 1700 building is infested with German cockroaches. The monthly rent included being charged for pest control but was only performed once that I'm aware of. That specific time he sprayed under the kitchen and bathroom cabinets but only on the floor level but not inside or under the sink. I requested several times for Pest Control to come on a regular basis and that never happened. Each time I inquired treatment, I was told that there was no record of it ever being requested. My neighbor also reported the issue, and they are also being sought after financially. I have custody of my grandchild and, it isn't healthy for anyone to live under those circumstances. Also, they had said that there was a $350 pet deposit which we paid but then they said that the fee was $500 and then monthly charged an additional $250 per late fee for the outstanding balance which is where they are coming up with the money they say we owe. We don't owe them anything as we were paying our monthly rent with and additional month-to-month fee.

  Business response

  08/28/2024

  Dear ****, good morning

  Thank you for your feedback. Here is a detailed response to your claims, alongside hard evidence to convey the real status the unit was left in:

  
  Unpaid Balance & Credit Impact:
  The outstanding balance reflects the lease terms and the condition of the unit upon vacating. Significant damages were made to the unit, and extensive cleaning was required, leading to the charges applied.

  
  Month-to-Month Payments:
  The month-to-month arrangement was due to the lease renewal not being finalized. Late fees were consistently applied due to unpaid balances carried over, as specified in the lease agreement.

  
  Pest Control Issues:
  No work orders for pest control were submitted, so no additional treatments could be arranged. All other work orders were resolved within 48 hours. Pest control issues must be reported formally to be addressed.

  
  Health Concerns:
  Concerns about health are noted; however, without formal requests for pest control, the issues could not be managed. Reporting such problems through the proper channels is necessary for resolution.

  
  Pet Fine:
  A fine was charged due to the presence of an undeclared dog, which violated the lease agreement. This fine was imposed for not following lease terms regarding pet ownership.

  
  Denial of Debt:
  The claim that no money is owed is incorrect. All fees and charges were applied according to the lease agreement. The outstanding balance, including month-to-month fees and late charges, resulted from delayed payments and unpaid balances.

  
  The unit was left in a condition requiring substantial cleaning and repairs. This directly contributed to the charges applied. All actions taken are in accordance with the lease terms and property management policies.
  For further clarification, please contact us directly.

  Sincerely, 

  49th street apartments management

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lived in unit for 2 years, A/C has not worked correctly all summer causing ****** power bills while apartment is still 80 degrees. Complained, complained till my wits end. They say they don't know what is wrong meanwhile the air handles is from the 80's. I have given my notice, I am moving Dec 1st but they want to make me pay until Dec 9th. I want the unit cooling until I move and to be released on the 1st to make up for just a very minimal part of my mental anguish. I have a baby who was in this heat all summer. Worst property management that many people have had to deal with.

  Business response

  10/24/2023

  Hello,

  According to our investigation ************** went to the unit at 2:00pm on 9/15/2023.
  Outdoor temperature is 89 degrees
  Inside the apartment is set at 73 and room temperature is 77. 
  Blowing out the vent at 57 degrees.
  Her husband was laying down on the sofa with a blanket on top of him.
  AC is working normally.
  we told tenant that we will have no problem in transferring them to a downstairs unit. 
  Still she said she was moving out, she already applied for another complex. She is asking to see if we can let her go by 12/01/2023 so she does not have to pay for the 9 days in December. I told her that she is bound to the lease agreement and we have to abide by it. Still she asked me if we could consider giving up the keys on the 1st and not being charged for the 9 days

  Please let me know if we can do anything else from our side 

• Initial Complaint

  05/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In March I told an office worker, *****, that my lease would be ending in 2 months and that I would like to move out of the apartment #***. (The kitchen sink flooded a couple of times covering the floor with water causing all kinds of problems with no warning. My water wasn't even on. It was my neighbors water flooding my apartment. The building has a plumbing design problem. However, that's just the reason that I have no desire to stay in this apartment and is not why I contacted the BBB.) I was told that there was another apartment that I could lease by *****. The apartment owners, located in another country, got back one month later saying that I could not move. ***** talked to them and got them to reconsider, however, I would be charged a fee to relocate or would have to reapply as a new tenant. Either way it would cost me more than $500 because my apartment has poor plumbing design. Hime (SP?) is an employee of the company from across the world that manages a few different places in the ************* area. I briefly spoke with him on the phone, but there was an issue and I asked if I could go to the office and see him. He said yes, but he was not at 49th St Apartments office. ***** tried to call him, but we couldn't reach him. Tried again a day or so later still haven't heard from him. My lease is ending May 18th. I told them 2 months before the lease is to end that I would not stay in this apartment. When I paid my rent for the month of May I paid 18/31 of my monthly rent. I have gotten a few text messages saying that I owe them the rest of my monthly rent. I told ***** and she said that the office doesn't send out the text messages about rent due. Yesterday a note with ******* name on it was placed on my door threatening that I was indebted to them and they demand payment. My lease ends on May 18th. I told them that I had no interest in staying in #***. I paid rent through May 18th. I am concerned about my deposit & my credit score. The whole problem is a communication issue. The people I need to talk to are half a world away.

  Business response

  05/10/2023

  Hello,

   

  We will review this case. We will send  a tech today to check the problem, the resident didnt open any work order

  Customer response

  05/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:  There is no water on the floor right now.  Who would file a complaint with the BBB because their floor is wet? The reason that I told *****, in the office, months ago that I would not stay in this apartment and that I wanted another apartment is that I should not have to live in a place that is prone to flooding because of their neighbors' water usage. I don't know when the next time it will flood is going to be.  All that I know is that, I don't want to be here when it does flood.  That is why I refused to renew my lease.  The communication problem is still there! How could they offer there supposed solution? Did they even read my complaint?  Ask *****, the office employee, she knows exactly what I am saying, but she is not in a position where she can help me.  We made a satisfactory verbal agreement that I would relocate to a different apartment.  A month later I was told that our agreement hadn't been approved.  What good is office help that don't have the ability to help the tenants?   Please have someone that can help me resolve my lease issue.  I told ***** months ago that I would not stay in an apartment that floods! That is the problem!  

  
  
  Sincerely,
  
  *************************

  Business response

  05/25/2023

  Regarding this case, we do not have a work order in our system 

  We will ask our tech to check this issue 

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Long story short when we signed a new lease the Apartment complex charged is a Pro-rated rent. This was NOT done the previous year when we renewed the lease. We attempted to contact Mgmt to discuss this and get an explanation. We were told that the fee was in error and would be corrected. Next we get a notice about massive late fees added to this small charge. We again attempted to make contact with Mgmt. This time it's a new person so we explain all over again. They again agree that this fee is an error and would get it corrected and contacted us back. The biggest problem is no matter how many times we stop at the office, call, or email we don't get resolution and we are told it will get resolved or someone will contact us back. When we don't hear from anyone we "assume" it's resolved. Only to learn later it's not resolved. We again make contact and explain all over again, get told they will get it resolved and here we are again 1 month later. The amount of time spent and lost work hours is staggering. And they raised the rent $356 per month! It took them a month to repair the **** this past summer citing parts delays but we got no rent relief for this month of no A/C. And we were rewarded with a $356 per month rent increase!

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I fell into financial hardship, and reached out to a 3rd party rental assistance company for help with my December rent. The agency worked with my property manager to set a payout amount, and sent the property a check on 12/30/22. On 1/3/23 I was told that all of the information was sent to corporate, and we had to wait for them to apply the payment from the 3rd party and unlock the account so that I can make my portion of the payment.1/6/23 - I reached out to the apartments for an update on the application of the $1,921.99 and unlocking my account so I could pay December rent. I explained that online I had no option whatsoever to make my portion of the December rent. The property manager told me "don't worry about it", and that we are still forced to wait for corporate. January late fees were applied, even though I had no ability to pay online due to them locking my account. I kept calling and emailing for updates on when the check would be applied so that I could make my portion of the payment, every time I was told that corporate had the information, had not applied it yet, and that we are forced to wait for them to apply.On 1/13/23 I received a call from corporate. They asked when the payment will be made. I stated I will pay my portion, and asked when the $1,921.99 check that was already sent would be applied to my account so I could proceed. I informed them it was sent on 12/30. The person stated they were not aware of the check and would see about it. Today, 1/27/23 the check still has not been applied, and I am still not able to pay my portion of the rent because the system will not allow partial payment. The third party agency I worked with stated they have a history of cashing checks months after they have been provided. Soon, February rent and late fees will be applied. They refuse to allow me to pay my remaining balance, and refuse to apply the check they have in their possession to correct my balance. I am now pursuing legal intervention.

  Business response

  02/15/2023

  Hi ********,

  We sincerely apologize for the inconvenience, as you know we reviewed the case and found the missing check on our end.

  The check was posted to your ledger and everything looks good now.

  Again, we are sorry for the delay and we will make sure this is being handled quicker next time out.

  Thank you for your patience and have a great day!

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Moved in apartment formally a laundry room on 6/1/2022. Immediately requested a deadbolt be put on the door after having been promised it would be put in still hasn't been done.Requested the heat be fixed in December 2022 still has not been completed.Fitness center which I did not have a key for still is locked and unaccessible they gave me one key in December 2022.Was charged the last 6 months for things like valet trash never given a trash can so they wouldn't take it was also charged for Pest Control that I never received. Seems like these folks never follow through on anything they say they're going to do.The apartment complex smells like marijuana constantly sometimes in the apartment ,police are here regularly for the money they charge they can do a little better.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into this apartment due to relocating from ************* for my company. When I moved in at the end of July I was paid in full and have the documentation that states paid through August 31st. My air conditioner did not work and the temperature in my apartment would reach close to 100 degrees. I made multiple complaints and filed several work orders and it was suggested I get blackout curtains due to the sunlight hitting my apartment at all hours of the day. After 6 weeks and daily complaints my air conditioner unit was finally replaced. I have pictures of the removed unit and it is full of dust and debris. Also at this time I was told that I owed them another 800 dollars because they had added up my move in fees incorrectly. I was locked out of all of the accounts and made to pay over $3000. I also have been charged for a washer and dry since move in and still do not have this washer and dryer. I have spoke with multiple individuals in the office and even spoke with the current on site manager regarding this situation. Every month I am told they have reached out to the owners and will let me know when they get a response, but nothing has ever happened. I have lists of all the names of the individuals I have spoken with as well.

  Business response

  01/06/2023

  Hello *******,

  We're deeply concerned to hear about your experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests. We will share this information with the upper management to review. 

   

  We will get back to you as soon as possible

  Customer response

  01/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved in here 6/6/2022 and have had nothing but problems here. Not only with the unit itself but also with them sending invoices saying I owed $73.33. I showed my proof went through the proper channels was told multiple times that it would be removed.Not only has it not been removed the amount has now jumped to $260.00 The hot water is all we have no cold water so it's hard to shower without getting burnt by the water.My front door is broken and won't close properly. They have come and said there's nothing they can do. Yet my ONLY door doesn't close.I'm paying $1,851 for 2/1 2nd floor 707sq ft. Can't shut my only door... Can't shower properly and they keep sending me past due invoices.

  Business response

  08/24/2022

  Hi dear resident,
  Regarding your front door, our maintenance team came to fix it last week.You recently opened another work ordrer to inform us that the repair is not satisfying.
  Therefore, we asked the property manager to schedule another visit for a sustainable repair, and we will follow up with you to verify it has been completed properly.
  Regarding your balance, it is related to an unpaid application fee, since you are 2 adults this fee should have been charged twice.
  Due to a mistake it was not charged at move in but this should be paid and the reason why the balance jumped to $248 is because a late was applied since you had the balance.
  
  Now that the late fee has been reversed, please proceed to the payment of the legitimate second application fee.We are looking forward for an update on the coming repair for your door and water heater.
  
  Thanks for your understanding.

  Customer response

  08/25/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The door has been worked on 3 separate times and is still not fixed.Everytime someone comes to work on something in my home it's recorded on in home cameras. Everything they say everything they do... The maintenance did fix the locking part on the door that finally actually locks after 2 months of having to jump through hoops to get my issues resolved. However as you will see in the picture the door is closed yet all that light you see if from outside. Even putting a new weather strip and cocking over that weather strip it's still showing outside.
  
  I haven't opened any other work orders except for the 1st one the week I moved in about the water being extremely hot or hot with no cold water in the shower, the front door not working and the air conditioner that keeps leaking that's full of black mold...
  
  Along with this money you said I owed, that I have already sent proof was paid for the application fees for two people.
  
  So below will be attached the money you charged for the two application fees totaling $259.00 on 4/29/2022....So again. No I don't owe any money.
  
  My application fees were paid in full, my deposit was paid in full, and my pet deposit was paid in full along with the last two months rent has been paid in full.
  
  I was told several times in writing and on voicemail from the front office that that money was not owed. As first it was stated as a deposit, once I showed proof my deposit was paid in full, I was told it was a pet deposit, once I showed proof that I paid pet deposit in full it's now that it was application fees... Which again here is proof that I was charged for two application fees.
  
  
  See Attachment/File: Screenshot_20220825-140741

  Business response

  09/08/2022

  Hi

  The Property manager reported that we did attempt to repair the door but that you are not available and wont agree to have it done when you are not present. in the unit.

  Since you come back from work on late afternoon and the repair could take a while, if you are willing to be present, please allow us to schedule a time according to our maintenance working hours.

  A new door has been ordered and we would like to proceed, please make sure to confirm the scheduled repair with you property manager.

  Regarding the application fee, the proof you provided is from an application you previously did and than canceled back in 2021.

  Please look at your ledger and you will see that only one apllication fee was paid so far for the latest application process.

  thanks for your understanding

   

   

   

   

   

   

  Customer response

  09/08/2022

   
  Complaint: 17895637
  
  I am rejecting this response because:

  Let me make it VERY clear that I have sat at home SEVERAL TIMES for my issues to be resolved okay... ************** I've documented absolutely EVERYTHING because I have gotten an attorney involved and was told to make sure everything is documented with a date an time & to put money in a separate account.

  So on 2 not 1 but 2 occasions I have made arrangements for these repairs to have been made only to have been stood up & blown off with no communication that somebody wouldn't be coming by or couldn't make it on the date that they said they would be coming by and I even reached out to the office which again is in writing to let them know that I have been stood up each time. 

  So I'm not understanding where the mishap is happening because your front office people are telling me that they did not report back to corporate that I wouldn't cooperate. 

  The only thing that has been stated is that no they cannot be in my home where my minor children are and my dog is when I am not present. Do you let people you don't know in your home alone with your children or pets?? I'd appreciate it if I could have an actual phone number or an email so I can show you how many times I've been more than willing to cooperate and what was said back to me. I have begged and begged for my issues to be resolved. Which now that I've had to take this route it's finally being resolved after reporting it on 6/28/2022.

  In November yes we did try to move in we dealt with four different people then.... which I also have record of if you'd like... Paid the application fees which is what I showed you for November 2021. We were approved. But did not move in at that time...

  Then Again I paid $259 which I will attach again in April 2022. 

  I was also charged 375 for a pet deposit went online it says I should have only been charged $350. 

  I also see running specials for waving application fees and $300 off the second month's rent..... Yet you are coming at me about $73.33 when I haven't had a door that shuts or closes properly, a shower with cool water instead of hot or hotter water and a consistent problem with my air conditioning leaking and flooding my floor. Called off work multiple times and been stood up without so much as a courtesy call....

  I could see if everything was in tip top shape and I didn't have to go through this the last couple and a half months... But I still continue to pay my rent in full... Instead of putting into a different account until everything was taken care. I've still continued to bend over backwards take off of work multiple times to have these issues fixed to only be stood up multiple times. 

  I have been more than patient, more than accommodating, more than kind. 

  I definitely think at this point if anything because I certainly don't agree I owe you more money that this should have been waved and I should have had some kind of credit to my account. 

  Someone from corporate should have reached out to me personally way way before any of this kicked off. Instead it was just kick on down the line until she just gives up... And only when everyone realized I wasn't going to let such safety precautions go in a place that I'm paying almost $2,000 a month for... Were my problems actually dealt with. After ***** rigging things multiple times and of course standing me up. 

  ************************** and ************ feel free to reach out so you can have the whole email chain. But to say the front office said I haven't "allowed" them the opportunity to fix my issue is a plan out lie.

  
  Sincerely,
  
  *********************************

  Business response

  09/13/2022

  Hi

   

  The resident refused our last answer and another one was just provided now.

  I add the response here just to make sure that if there is some issue and it does not upload to the website, you have a record:

  Thanks

   

  Hi

  The Property manager reported that we did attempt to repair the door but that you are not available and wont agree to have it done when you are not present. in the unit.

  Since you come back from work on late afternoon and the repair could take a while, if you are willing to be present, please allow us to schedule a time according to our maintenance working hours.

  A new door has been ordered and we would like to proceed, please make sure to confirm the scheduled repair with you property manager.

  Regarding the application fee, the proof you provided is from an application you previously did and than canceled back in 2021.

  Please look at your ledger and you will see that only one apllication fee was paid so far for the latest application process.

  thanks for your understanding

• Initial Complaint

  07/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid my rent 2 days BEFORE rent was due. Their system failed to process the payment. I paid once again on the last day before rent would be considered late, their system failed once again. I spoke to my bank, my bank never received any attempts on my account for my rent. Once confronted with the situation, they did nothing but play the blame game. You're charging me a late fee & TWO NSF fees when the system is the one that failed. I've always paid my rent on time. I have never had issues nor ever complained. But this is ridiculous.

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/12) */ Hi, We received your complaint and apologize for the situation. As you said, the payment made on 06/29 was reversed because our system failed to process it. For this reason we canceled the NSF charge and the late fee. The second attempt to pay on 07/05 was reversed because there was not enough money on the account, therefore this one was not canceled. Thanks for your undestanding

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩