Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a rav 4 2021 on 8/28/25 with water damage due to leaking seal failing front end bad cv boot or inner tie rod tps on two tires 1st one is the front passenger and 2nd one is the rear driver side. when i asked about the light being on the *** told me its because its been sitting in hot and cold weather & that happens to all cars in ** at some point. I realized They cleared the code because it came back on after driving for a few miles after pirchase so i emailed the dealer about it they advised i call their service department for them to tell me they didnt have the tps in stock and it was on back order and they would call me in a month which they never did. So i drove my car to the dealership to get a new battery since the one in my car is dead due to the tps light being on it takes a toll on the battery and transmission. So now i hear a clicking sound when driving the vehicle which means it must be a bad bad front end and rear end! Either way they want me to pay $789 for 2 sensors an alignment and all four tires to be rebalanced not even 6 months after purchase. So now i know the bearings will be bad soon & at some point in the upcoming months that will need replacement and i should not be the one to be financially be responsible when ive been asking for them to fix these issues prior but didnt do it *** havent because i bring it in on busy days. This is fraudulent and very discouraging to those whom trust purchasing vehicles to be safe and last.

  Business Response

  Date: 03/31/2025

  customer came in 3/29 and purchased tire sensors and an alignment and balanced all 4 tires . customer has been here since complaint filed and has been satisfied.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23070828
  
  I am rejecting this response because: i purchased this car 8/23/2024 and multiple times ive reached out about this being covered under warranty and they stated the part was on back order and someone would call me when they would have it which no one ever did. I went in on 
  12/24/2024 to be advised its no longer under warranty and I have to pay for this repair when i initially asked for this to be taken care of before i got my car. It didnt get taken care of and i was under warranty they still made me pay for these sensors and i am not happy about this because my car still is not driving smoothly. 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/03/2025

  To whom it may concern, ****************** came in with a water leak the leak was covered in completion from a customer support campaign directly from **********************. There were no charges for that repair at all. Also, they state that there were issues with the tie rod ends with that being said we shook the front end down and the issue with the suspension was the vehicle required an alignment. This vehicle was purchased over 6 months ago and unfortunately the service contract that they had purchased within the terms and conditions of the contract that is not a coverable service. Bases on our inspection and what the technician diagnoses we process through the warranty that is attached to the customer vin and vehicle. When the customer came to pick up the vehicle with her father, we explained everything in detail, and they understood the whole process. Everything has been handled. Thank you   

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Documentation: ******************************** Extended Warranty Date of Purchase: [3/4/2023]Dealership Name: [Toyata Pinellas ]Vehicle Purchased: [3TKYD5HN7St021751]Summary of Events:1. Misrepresentation of Vehicle Features (False Advertisement)I visited Toyota Pinellas AutoNation to purchase a vehicle and was reassured that everything shown in the pictures was included.Based on this representation, I decided to move forward with the purchase.After finalizing the paperwork, I discovered that the vehicle was missing two guard rails, each valued at $1,000.When I addressed this issue with the dealership, I was told there was nothing they could do since the purchase was already completed.This constitutes false advertising and misrepresentation, as I relied on the dealerships assurances and the pictures to make my purchasing decision.2. Unauthorized Extended Warranty Charge (Deceptive Business Practice)During the purchase process, I initially signed up for an extended warranty.Less than 24 hours later, I returned to cancel it before finalizing the paperwork.The finance manager told me I could remove the warranty but that he couldnt do it that day and instructed me to wait.When I returned as directed, I was told that the paperwork had already been sent through and that nothing could be done.This was a deliberate misrepresentation, as I was misled into thinking I could cancel when, in reality, the dealership was stalling to prevent me from doing so.Resolution Requested:A reimbursement of $2,000 for the missing guard rails or add them Immediate removal of the extended warranty charge from my financing agreement, as the finance manager assured me I could cancel it. I want it completely off my finance payment not where it goes towards my car payment and I still have to pay the amount

  Business Response

  Date: 03/10/2025

  spoke with Mr. ****** explained the cancelation process and taking care of the step bars for him. 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2024, I traded my vehicle with an agreed price of ($27,000). We traded it for a vehicle about $17,000. After fees we are owed $7,358. They did not pay us. They said it could take 7-10 business days. There is no where in my contract that says they can take that long to pay, or if I even am going to get paid. All I have is a negative amount due. On their website, it says that they pay cash (check) same day minutes if they buy your vehicle but are refusing to pay me same day. I left but felt more uneasy about the situation as the night went on. After all, they wouldnt let me keep a vehicle I havent paid for in full. I called immediately this morning (02/22/2025) for some resolution and was blown off by management not our policy yet cant show me the policy. My salesman ****** was so nice and you could tell felt bad about it. This is in no way about him. He has no control over this. I have called back numerous times to talk to management and either dont get a call back or again our policy. I was going to wait it out until I looked at their website and they have FOR SALE my vehicle that they have not paid for in full. To me, that is theft. In the attachments I have the contract with owed money and photos of my vehicle they havent paid for in full on their website.

  Business Response

  Date: 02/26/2025

  transaction was done on the 21st and it takes up to 15 business days to process the refund. our used car director reached out to the customer and explained it takes up to 15 business days to process the refund. will update him.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22977926
  
  I am rejecting this response because:

  this is not a refund, it is paying for my vehicle that they have for sale on their lot. We sold it to them and they did not pay. 
  Also, as stated in original complaint, I have no paperwork on this policy. 
  I also was told 7-10 business days and now it is 15 days?  How could it take that long to issue a refund as they called it. 
  again, I could have never left their lot without paying but they can have my vehicle and sell it without paying in full? 
  Unacceptable. They could at least rush the refund or pull my vehicle off their lot until it is paid for. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/26/2025

  we are requesting speeding the refund check to satisfy the customer.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22977926
  
  I am rejecting this response because:

  they issued a check. When we went to deposit, ***** Fargo said they have to hold until March 10, 2025 because of the issuing bank for automation. How can they do this?  It will be 17 days before we are actually paid. How can a company do business like this. I feel this is in retaliation to our complaint. 
  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th 2025 I entered a finance agreement on a 2018 ******* Elantra with a little over 12k miles I was offered a limited warranty on the vehicle up to ***** miles that comes STANDARD with the purchase, upon signing the business was closing for the night I realized before I drove the car off the lot, my mirrors did not work and made a service appointment after the service desk CONFIRMED with me that the mirrors ARE a part of the limited warranty as well as a faulty switch that was not working, they replaced my dash illumination switch for free and told me they would have to order parts for the mirror motors and would contact me in a couple days, no one ever reached out to me and when I contacted my service **** he told me that ** ***** and the warranty division are BOTH denying to cover this issue and fix the mirrors, since side mirrors are regulated by law and are a NESSECARY safety feature, and the car went through and 100+ point inspection and NO ONE DISCLOSED any issues or problems with the car before my purchase I am asking that AutoNation Toyota honor their agreement and fix my mirrors as covered in the warranty, how did this car pass inspection when a major safety feature DOES NOT WORK, and how are they choosing not to cover a MAJOR safety feature in my car but can fix an illumination switch? Ive called ** ***** multiple times and left numerous voicemails with no response, he refuses to answer and/or call back, and Ive heard numerous complaints about him from his own staff and former customers, I am asking for the mirrors to be authorized to be fixed under warranty FREE OF CHARGE to me and I would like some disciplinary action taken against *** this is NOT how you treat customers, I also have filed a complaint with AutoNation Corporate and am waiting on a response from them as well. Please get back with me.

  Business Response

  Date: 03/05/2025

  Our Auto nation Toyota , Used car manager ****** has authorized the repairs to fix the mirror concern . The Service Drive  Manager ******* ******* has spoken to the customer and scheduled a appointment for Saturday March 8th . The parts have been ordered and are at our facility. We apologize for any inconvenience and this matter is being taking care of. Thank you ******* Palumbo 

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 1st I went to this dealership to buy a car. I went there with the understanding with my sales man that I would be putting down 2k that day to secure the car and would return in 3 weeks with an additional 8k to make a total of 10k down. I was skeptical this was possible but they assured me to come back and bring the rest and they would reach back out and get it refinanced to put the additional 8k down after 3 weeks. The finance person also confirmed this and even said not to look for my own refinance and instead come see him when I had the money in 3 weeks. 3 weeks later I show up, the finance person no longer works there, and after speaking with management they said that was never even possible and they appologized for that miscommunication but ultimately offered no solution. Now I am stuck with a 700$ car payment that I was told would have been 400 once I brought the remaining 8k and have to surrender it to the bank. All the dealer offered me was to sell me another car and even after looking at thay option were not offering anything to makeup for their mistake and was still a profit driven deal trying to get me to agree on a non discounted price and marking my (trade in) that I was mislead into buying from them at 6k$ less then I bought it from them from not including the taxes and everything else I paid. They still have not and would not offer any accepting for a return or anything else to make up for this blunt misleading that was done to get me to sign papers. As a result of this is am not filling bankruptsy which is costing me 1400$ because I cannot afford the car and will need to surrender it and don't want the bank chasing me for the different because of a lying dealer.

  Business Response

  Date: 02/25/2025

  customer visited our showroom on 02/04/25 to complain about the vehicle. we did offer him to trade the vehicle to a less payment, but he refused. we did offer him different vehicle with less payments, but he insisted to keep his current vehicle and for us to refinance it which something we don't offer. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22928445
  
  I am rejecting this response because the issue was not me making a bad payment choice and the dealer trying to sell me a cheaper car to help me. The issue was I was lied to too make a quick sale and when I tell the dealer this there only recourse is to try and sell me another car with me putting forward an additional 7-8 thousand dollars down on top of the 2k i already put down on the previous vehicle to make that deal happen. Lying to me about a car sale and then offering to sell me a car as a solution only works if your making it right financially somehow. In this case the car i bought from them 4 weeks prior was 20k and was being offered to buy back for 14k on top of me giving them an additional 8k$ to have a higher payment or on another vehicle have 7k to have a slightly lower payment. This is also understanding that the sticker price was never modified and I was being sold another car without any money off. The only "discount" offered was to take off OPTIONAL charges that dealers charge and take off all the time to make normal deals go through. I work for toyota and will not accept "I tried to sell him a 2nd car , give him 14k for a car he got from me for 20k and take an additional 7-8k of his money down without any real discount" as a way of fixing a problem as serious as a sales man AND finance worker both telling me the same lie to make a car sale. Had a return period extention been an option or the trade in value matched as a result of falsitying an agreement, these would have been the correct responses. Not to try and get more money out of me on another car. Just because a worker lies to your customer and quits after to make a quick ***** does not then mean that the customer should go kick rocks. A dealership is still responsible for the deals it's employees make on their behalf regardless if they quit afterwords. My deal was ran through the dealership. Not a private party seller seperate from the dealer.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/26/2025

  customer misunderstood, the salesperson advised the customer to apply the extra cash towards the loan to lower the overall cost 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22928445
  
  I am rejecting this response because 2 employees both told me to return to the dealer in 4 weeks with an additional 8k down and specifically stated that I would then be able to refinance with him specifically and said employee even went as far as to tell me when we do so the rate may even get better since im giving more money. A change in rate would only come from a refinance and both employees were told multiple times that I cannot afford 711 a month and the only reason I was accepting the current deal was due to their assurance that I would return with additional money to refinance with them. When we first agreed to terms on the deal I also told the sales man that I will only buy the car if they get me approved with a finance company that allows refinancing after 3 weeks in which I was assured they did by both the sales man and the finance employee. This was also a lie since when I called the finance company after they do not even allow for refinancing at any level or time frame.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you for your assistance in an issue with Autonation Toyota. I purchased a 2024 ****** on 12/23. I was possibly going to trade my car and use that and my own money to pay for it. Autonation wanted to give me almost $6K less than ****** would so I said I wouldnt trade it but sell it privately and then take the money to pay off the truck. The salesman and finance manager both knew that this was my plan. No one ever said that I would not be able to pay off the loan and not owe them an additional over $11K. I went into the dealership and was assured that I could pay it off and avoid the interest. I called Southeast Toyota Finance for the payoff and they said that I would owe all of that $11K+ in interest and that the dealer give me incorrect information.

  Business Response

  Date: 02/06/2025

  been trying to reach the customer to explain how all the auto loans are simple interest. left a voice mail and a text message. will update once we hear back from the customer 

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership, and was getting a service appointment, a very polite salesman showed up and asked if we could see about trading the lease in, I said I wanted to lower my payment so we could check, he found another vehicle and helped me get the process underway, I then met a polite finance professional, and he was helping me sign my agreement and lease purchase, then an additional finance member was needed and confirmed the deal, submit it to the lender, and I signed the deal, it was countersigned, and the registration was printed showing I owned the vehicle. Then **** *******, a man I had never met, who I did not know, came in and started yelling at me, accusing me of stealing and being unethical, and he bullied the other employee and myself, and made the finance member delete the contract I had just signed, throw away signed documents I had signed, and make a new contract at a higher price, 150 dollars more than I had JUST SIGNED my lease for, I signed on an iPad, an electronic pad, a computer, and a physical document, and after all that, a random man, **** *******, came in and made the deal be redone, told me I couldnt leave otherwise, and didnt offer me my old car, just told me I had to do this because he was ethical and I was not, and made me sign a new contract, and submit a new contract to the lease finance company, and **** everything as well as bully the finance employee to delete and destroy the old contract I signed. He destroyed the original purchase agreement I signed, deleted it from the computer system, and forced me to sign a new contract if I wanted to leave with the car the *** had issued a registration in my name for. This was completely unethical behavior, and the destruction of a signed contract has me very concerned he has done this to others.

  Business Response

  Date: 01/08/2025

  We have a signed menu from Mr. ****** ***** at 3:42PM on 01/06/2025 a menu with a lease payments of $501 with 0 down for 36 months. The sales associate ******** confirmed that the customer agreed on these payments before he entered the finance office to finalize the paperwork. In the finance office a wrong entry was done by the finance manager, **** the sales manager that worked the deal went and fixed it inside the ************** before the customer took the delivery of the vehicle.

   

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22782253
  
  I am rejecting this response because: THE RESPONSE IS NOT SATISFACTORY, AND DOES NOT ADDRESS THE UNDERLYING ISSUE OF DELETING AND CHANGING SIGNED CONTRACTS
  
  The dealership obscured details, lied, deleted signed contracts, they have multiple signed agreements with me, because of this fraud that was done, they have signed "menus" at $362 as well as $501. the signed agreement has no legal standing, but the signed PURCHASE AGREEMENT that **** forced to be deleted, that has legal standing and was submit to a lender and to the ***. i signed a document stating i wouldnt pay a ***** MORE than 501, any thing else is on the dealership, and i signed a double checked agreement, double checked by two finance managers. this is a classic bait and switch, and illegal destruction of documents.    
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/09/2025

  Mr. ***** signed the law contract and agreed to take the delivery. He has been given the option to cancel the whole deal but decided to proceed with the transaction. Thank you.

   

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, 11/13/24, at about 10:30 AM, Auto Nation Toyota, Pinellas Park, to purchase a new car. I asked the finance person if I could charge $5000 to credit card and pay balance with a check, he agreed. At about 3 PM he started handing me the car sales pages to sign. After the first few pages I stopped scanning and just signed the pages as he handed them to me. The next day, 11/14/2024, I noticed the credit card charge was $8461.88. Without my knowledge during the signing he slipped in a Vehicle Protection Plan, $3579.00, order form and $105.00 Scholarship contribution. At noon time I went back to Auto Nation Toyota. I spoke to the sales manage and he went to find another finance person. I showed him the Vehicle Protection Plan, I unknowingly signed, and want to cancel. He said they cant cancel at the dealership, I have to do it online. He gave me a phone number to call. On Friday 11/15/24, I called the number and explained to the woman I wish to cancel a Vehicle Protection Plan. She took my information and emailed the form to me. I signed and dated the Cancellation Form and emailed back within 5 minutes.On Monday, 11/18/24, received email the ********************* received my form.On Tuesday, 12/3/24, received email cancellation being approved and sent to check processing.On Tuesday, 12/10/24 email said check sent in morning mail.On Wednesday, 12/18/24, I sent email, ************************************************ check not *********** of 12/26/24 Have not heard from them.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main problems are: 1. I was not advised at the time I dropped the car off that finding the issue with the moon roof could damage it to the point of not functioning, which according to ***** should have been done. If I had been advised of this, I would have told them to leave it since it was closed and sealed. Having to come up with $2000 to pay my insurance deductible caused me significant financial hardship 2. The condescending and dismissive way both my mother and I were treated by the service manager *****. 3. The overall length of time this took, taken in for service 09/14/24 and ready for pick up 10/26. Autonation was very lax in their communication with my insurance company for requested documents and with me regarding the status. 4. Not only is the mileage on the repair order inaccurate but my maintenance sticker was updated and inaccurate as well. Was mileage at on the initial RO documented? At time of pickup according to service, next oil change would be due in ****** miles! Also, within a week of pickup my maintenance required light has populated. Was there an oil change performed? Why was the indicator not reset if so? If not, and I am within a week of my required oil change why was I not informed? Also, if no oil change was performed why was the maintenance sticker on the glass replaced? Why would you adhere to incorrect information on the windshield? At what mileage should my next oil change be completed? The incorrect mileage not only creates an issue with maintenance but with any warranty or recall repairs. I feel that at the very least Toyota should reimburse me for my deductible, to date no one there has accepted any responsibility for this nightmare. They are no longer returning my calls or emails sending the requested copies of service records.

  Business Response

  Date: 12/19/2024

  the customer came in for diagnosis that the sunroof is sticking. upon inspection diagnosis technician found that the sunroof had debris in the track (wood) which was not warrantable through Toyota (outside influence) 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22708422
  
  I am rejecting this response because The mileage on the attached repair order is way off.  I've attached a picture of the current mileage .  This is a big problem for my warranty and for any future recalls.  I need the repair order prior to this one which hopefully has the correct mileage and the additional was taken 11/25. I also want an explanation of why the oil change sticker was replaced when there is no oil change noted on the order.  As for the moon roof, I never disputed that I requested it be checked, however per ***** (service manager) I should have been told upfront by my service advisor that extensive damage was possible and given an estimate of what the repair would cost. As previously stated, when I dropped the car off the roof was closed and sealed so had I been given that information I would not have had them attempt to diagnose the issue.  
  
  
  

   

   

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/27/2024

  I have verified with the Toyota website regarding the mileage discrepancy that at the time when the codes were pulled, the mileage was ******. The oil change and tire rotation was done at the time when the vehicle was in for repair. I will have the warranty administrator submit a mileage discrepancy document so that the warranty will still be within the coverage period. I will also send the customer the correct oil change sticker with the accurate mileage. Additionally, we will provide two complimentary oil changes and tire rotations as well as a full detail of her vehicle. Please let me know if you need any other information. I am adding pictures of the *** code pull with mileage from Toyota website
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22708422
  
  I am rejecting this response because:

  I will accept AutoNation's last offer of 2 free oil changes/tire rotations and full detail of the vehicle.  I did not receive the corrected oil change mileage sticker.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22708422
  
  I am rejecting this response because:

  I will accept AutoNation's last offer of 2 free oil changes/tire rotations and full detail of the vehicle.  I did not receive the corrected oil change mileage sticker. Please respond and confirm acceptance of the oil changes & tire rotation offer. Also When will I receive the corrected oil change mileage sticker along with the full detail of the vehicle?
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only provided Toyota with my contact information because I was financing my car through them. I told him repeatedly that I wanted my contact info to stay private. They either sold or gave away my information to multiple companies, that had the make model and Vin number of my car. I tried calling them to complain and they did nothing. Just denied the day had done anything. Even though it doesnt make sense, because how would these companies have my number, unless they gave it to them.

  Business Response

  Date: 01/02/2025

  We didn't share the personal information with  "Sky protection". Thank you.

   

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22606823
  
  I am rejecting this response because:
  
  Then how did they get the make model and VIN number of my car, along with the contact information I shared with you?

  
  Sincerely,
  
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