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Find a Location

Crown Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Crown Honda

      7671 Us Highway 19 N Pinellas Park, FL 33781-2750

    Business ProfileforCrown Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers sales and service of new and used autos.

    Business Details

    Location of This Business
    7671 Us Highway 19 N, Pinellas Park, FL 33781-2750
    BBB File Opened:
    8/9/1983
    Years in Business:
    54
    Business Started:
    9/22/1969
    Business Incorporated:
    9/22/1969
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV1647 for this business, issued by Florida Department of Agriculture & Consumer Services

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of VF 1002043/2 for this business, issued by Department of Motor Vehicles-Tampa

    These agencies may include:

    Department of Motor Vehicles-Tampa

    5701 E Hillsborough Ave Ste 2228

    Tampa FL 33610

    (813) 635-5200

    Type of Entity:
    Corporation
    Business Management
    • Mr. Jay Biggerstaff, General Manager
    Contact Information

    Principal

    • Mr. Jay Biggerstaff, General Manager

    Customer Contact

    • Mr. Jay Biggerstaff, General Manager
    • Mr. James Myers, President/COO
    • Mr. David Fetkenher, CFO
    • Mr. Terry Hawkins, Treasurer
    • Mr. Joseph Lamphier, Vice President
    • Mr. Dwayne Hawkins, President/Founder
    Additional Contact Information

    Fax Numbers

    • (727) 526-5173
      Primary Fax
    • (727) 527-8319
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We Took our 2015 Honda accord to fix a problem with the vehicle leaking fluid, and a burning smell coming from the vehicle in December 2023. Crown Honda stated that it was a cracked manifold, and that the part had to be ordered. Crown first stated that the part would come in on April 21, 2024. To this date Crown still says that the part has not come in yet. We had this very same problem in December 2021, when we took it to the vehicle into crown to repair it, They claimed that they fixed the problem then, and named it something else. They did not fix the problem because oil and a burnt smell was leaking out of the car, and onto my garage floor. Now we seem to be stuck with same problem the oil leaking on my garage floor. Out of all the issues we have had with this problem, this one is the most disturbing. Our vehicle had one year left on a 10 year warranty we purchased when I bought the vehicle. While we are waiting on the part to come in our warranty is declining and ends in January 2025, they should still fix the vehicle without any cost to us, since we started this process a year ago. I want Crown to pay me to have my garage floor clean of the oil spot, that i may not be able to get it up, I also want them to put a priority on reparing my vehicle. Crown Honda point of contact is ******* the Service Manager, phone number ************
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha R

    1 star

    12/22/2023

    Crown Honda messed up my oil filter during an oil change and the oil drained from my car in less than a month. They refused to take responsibility and ignored me when I asked for $50 reimbursement on a new oil change after spending >$1000 on their services. They are a crooked company and untrustworthy. ***** and ********** were especially incompetent in trying to resolve my issue.

    Crown Honda Response

    01/04/2024

    TO: ******** *****
    Thank you for your review, and I apologize for the issues you had after your oil change at our dealership. I have contacted the Annapolis dealership to find out what the problem was. A pin-sized hole in your oil filter caused the oil to drain out. This was a flaw with the filter, and we would not have known. I have left a message with the service manager that all Honda parts are covered under warranty. Your current dealer will need to submit the warranty claims per Honda directive. You can reach out to me if you have any questions.
    Sincerely,
    John ******
    Service Manager

    Local BBB

    BBB of West Florida

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