Complaints

This profile includes complaints for Plant It Earth, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plant It Earth, Inc.

  3208 Sydney Rd Plant City, FL 33566-1179

  
• 

  Plant It Earth, Inc.

  6441 19th St E Bldg B Sarasota, FL 34243-5400

  
• 

  Plant It Earth, Inc.

  PO Box 3717 Plant City, FL 33563-0012

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been loyal customers since 08/20/2019! On 02/05/2025 I noticed that a PIE technician had just planted a sign indicating a service was completed. I thought it was strange since I was seated in the back portion of the house in which I had clear vision of the backyard and never noticed the technician back there. I thought before I called that I would conduct due diligence and check my bird cameras and also the house cameras. I called right away and was informed by the manager that someone would come out and correct it and that I also would receive a call to let me know when this was happening. Nope, didnt happen. I called on 02/10/2025 and advised that I want my money refunded for the month of ******** and that to cease services since nothing was completed to rectify the problem. I called back on 02/25/2025 to see the status and was informed they are still working on it. I again called on 03/17/2025 and wrote on their website that I wanted to know the status of my refund, still nothing. It is ridiculous that first you are not conducting the services that I have loyally paid since 2019 and now you wont even return communication with me. I didnt even complain about when you aerated my internet services in ****************************************************************************** for three months and we had multiple nests built by then. It is disappointing and sad that I have to go to BBB to get your business to handle my situation. All I ask is you to rightfully refund me the ******** services because who knows how many times this has been occurring and thus the weeds were terrible n 2024 and early 2025. Do better!

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and asked to meet with someone to discuss lawn treatment services. I never signed a contract or agreed to a contract. I called two additional times to make this clear. I was told someone would call about setting up a time to meet with me. They never did this. They showed up without me home and treated my yard that did not need treatment. Now they will not let me cancel for an account to which I never signed up.

  

  Business Response

  Date: 02/18/2025

  **** called this morning and emailed (after hours). Did not have a chance to call her back before she called at 8 am when we open. We have no contract, so nothing to sign. We spoke to her this morning, and her account was cancelled immediately after speaking with her.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Plant it earth to service grass due to mold and fungus. Was assured they would address and they enrolled me in autopay. Business came to service yard and no documentation was left. Yard continues to get worse. Reached out to business to try to get assistance and no one has called me. Asked to cancel and money back. Was told my issue had been escalated via email. No one has called. Was billed today for it. This business shouldnt be operating. Will also be filing complaint against license in *******.

  

  Business Response

  Date: 09/16/2024

  As you can see from attachments.. *** wrote in on Sunday, which we are closed. We responded as soon as we opened. We will be more than happy to refund his card, but *** signed up for a package, in which your card must be on autopay. He was made aware when he gave us his card. Also, he never requested to be taken off auto or package would have been voided.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22288041
  
  I am rejecting this response because:

  As You can see from the attached images, over a week and a half went by. I told them numerous times to cancel, was told 3 separate times someone would call me back. No one did. More lies from this company. Even their response to the BBB is proven to be a lie that I did request numerous times as shown in the time and date stamped images.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to cancel service in May left detailed message requesting cancellation no answer was served and billed again. Paid billed. Called again In June with the same results. Left angier message but still paid due to the service being done. Served again in July called again told them I wont be paying again and now bill is in collections. Service is finallty cancelled just paid bill in collections. Best part .... the whole time my lawn looks like an absolute disaster. see pic.

  

  Business Response

  Date: 08/14/2024

  I apologize, as no VM was received to cancel services. Services were not rendered in July, nor were billed. Payments made were for May and June. Also, we show no complaints were made on the lawn looking bad. We show a payment was made 8/14, so is no longer in collections. This has not impacted your credit report.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been constantly harassed at my home by this company. I have clearly displayed a no solicitation sign on my front door, but they disregard it and leave their advertisement papers on or in my front door. I have lived at my home for a little over a year, and this company will not leave me alone. They send me mail, they leave advertisement pamphlets attached to my door, and I've asked them to take me off their list. Yet, on 6/25/24 around 10:30 am EST, a representative wearing their logo on a t-shirt left another door handle pamphlet on my door. I want them to leave me alone.

  

  Business Response

  Date: 06/27/2024

  We apologize for this. We have spoken to the staff and this should not happen again. 

  Customer Answer

  Date: 06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Plant It Earth to treat our sod and landscaping the summer of 2022. We installed new sod in July 2022 in the front. We have lost all the sod in the front yard. We have had numerous conversations with varying levels of management. Supervisors and Managers have come to the house and said they were "embarrassed" by the condition of our sod and weeds in our driveway. They have credited our account several times. We continue to state we don't want free services we want them to do their job. Their website home page states they send two technicians to every job to ensure no stone is left unturned. This is false. I am a disabled woman and am home almost every time they are here to treat. There is only one technician who comes to service the yard. Their website home page also states regarding each treatment "That includes the big things, like checking the sprinkler system for proper coverage, reducing the thatch to clear the root system, and evaluating your trees and shrubs for disease, fungus, and pest infestations." Feedback from Supervisors and Managers is that we aren't watering enough. Each in person visit from the technician or other representatives has never included checking the sprinkler system. A false statement on their website. Website: "When were done with that days lawn care service, well give you a call to let you know we were there and to give you the details of everything we did." This is false. They call ahead to let us know they are coming the next day, so I ensure that I or my husband are home to watch them treat the yard. This is how we know there is only one technician and that he only treated the yard and didn't check any of the other points they say they check on their home page. A false statement "Our route supervisors will routinely monitor routes to ensure our customers satisfaction." We have been complaining for nearly a year and a half. If a rep saw the condition of our yard, why didn't they do something about it?

  

  Business Response

  Date: 06/07/2024

  We are sorry to hear about the frustration with the property. We have informed the customer several times of watering issues (see attachments) that have lead to the decline of the property in this one particular spot. The rest of the property is in better shape. In good faith we did not charge for 8 regular scheduled services, sent out 7 additional services, replaced several small plants, and installed numerous St, Augustine plugs in this particular area. The weeds in the beds are due to lack of ground cover/mulch, attached is an article from the ********************* explaining this. We do not believe that issuing more refunds will solve the matter but would offer to discontinue the service.   

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21791573
  
  I am rejecting this response because: Re: watering see our Rachio Water System usage and explanation of the system. PIE is incorrect. The rest of the yard is not in better shape. See pictures from 11/20/23, 4/29/24, and 6/9/24. The business replaced small plants and sod plugs when the Supervisor admitted the Technician spilled weed killer on them. It was because of their error. If the weeds in the bed had been treated why werent they dead and left with dirt since there was little mulch? The driveway is to be treated each visit with weed killer. The pictures and by the admission of a visiting Supervisor, the Technician had not been treating the driveway for weeds. Despite mulch level, if treated, the weeds should be dead and not green. We are asking for the company to provide the services they are selling us. Their website states each treatment "includes the big things, like checking the sprinkler system for proper coverage..."When was the sprinkler system checked since PIE is claiming the issue in the front is due to lack of water and also that it is a service they provide each treatment? See pictures there are dead sections in the back and both side yards. Theres a large section in the back of zero sod but green weeds.  Website: two technicians to every job to ensure no stone is left unturned. They have not been sending two technicians to our property. I am here and witness the treatment each month. Technician does not treat the landscape beds nor the driveway. He sits in his truck longer than it takes to treat the property. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/18/2024

  Replacement of plants, grass, and credited services have already taken place. 

  Customer Answer

  Date: 06/20/2024

  Complaint: 21791573
  
  I am rejecting this response because: The replacements were as a result of the technician spilling weed killer on the grass and ornamental plants. This complaint is in regard to the front section of grass needing to be resodded due to poor service and not receiving the services Plant It Earth states they provide. The business states on their website Supervisors monitor routes to ensure customer satisfaction. A Supervisor has not monitored our yard to ensure satisfaction. Please refer to the three sets of pictures of our total yard in 2023 and 2024.

  The business states on their website two technicians are sent to every job to ensure no stone is left unturned. They only send one technician to treat our yard. Not two like they state. 

  We are willing to work with the business and deduct the amount we have been credited from Plant It Earth from the total sod bill. Please have the business provide the months they credited/did not charge for and the total sum so we can compare to our records. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2024 I noticed on my credit card the company increased fees without notification, so I called to cancel pest control service. On 3/17/2024, I was charged $84 for pest control service. I called to advise on 3/18/2024 and was told the amount would be refunded due to the error and they would lower my other service of fertilization back to $55 per month. I checked the billing account online to find they did neither. I want my money refunded and ALL services terminated to include a letter emailed to me as proof they canceled BOTH service accounts and refunded my money BACK to my credit card or I will proceed with a formal credit card dispute.

  

  Business Response

  Date: 03/25/2024

  As of 3/15/2024 ************************************ card was refunded the $84. I have attached proof of receipt. Per her request, her account was canceled as well. 

   

  Thank you 

  Customer Answer

  Date: 03/25/2024

  My credit card has been credited since the complaint.  Please note, this was the 2nd request to cancel services. I was forced to contact BBB because it wasn't canceled 1st time. And after I requested it the 2nd time, the online account STILL did not reflect changes and no proof was sent confirming the change. I wasn't going to wait for the 3rd. Hopefully,  it won't happen again next month. 

   

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, we received an invoice for the monthly service but there was no sign left in the yard and no notes from the technician. I emailed and left a voicemail inquiring about the notes. We did not get a response until a 2nd email was sent 10 days after the 1st email. They said they didn't have any notes from the technician. At that time I requested that they ************** our property and informed them that we would not be paying the invoice because there was no proof that any service had been performed. In October, they started sending payment reminders for past services that we had already paid for. This turned into monthly voicemails and emails to prove that we had sent the monthly payments and their office cashed it. We even sent copies of the cashed payments from our bank as proof. Every time we talk to the office they try to say it's a different month we didn't pay for. We sent October's proof of payment so they're missing August. We send August but they're missing May. We stopped responding in February and they have now sent the "debt" to a collection agency. This will be disputed with the collection agency since all of the payments have already been provided to the office.

  

  Business Response

  Date: 03/18/2024

  As of 3/18 @ around 9:30 AM, I spoke to **************************************************** regarding the above mentioned dispute. Per her request I emailed her that I would be removing all charges and remove from credit as well. She agreed to remove negative ****** review as long as I emailed her stating this.

  Google review and Credit/Collections
  
  Plant It Earth <********************************************> 10:28?AM (3 hours ago)
  
  to *******
  
  Per our conversation:
  
  I have removed all balances owed and you have a 0 balance. I have also spoken with APR (collections) to remove it from your credit. Also, that the ****** review was removed as well
  
  Thank you! 
  
  -
  *************************
  Office Manager, Plant It Earth Inc.

  Balance Details
  Net Balance:$0.00
  Remit Balance:$0.00
  

   

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/23- I was just charged for service that was never rendered. I received notification of a charge on my credit card from PIE at 10:02 AM. I knew that shouldn't be correct. I was on my lanai from 7:30 to 10:30 and never saw anyone in my backyard during that time. I looked for their PIE sign in my front yard that I always find when they have been by and none were to be found. I called the office and the lady who answered proceeded to read me the service report and said they were out here. I told her they did not come by and perform any service at my property. She asked if I had shrubs in the back yard and I said I did. Between my security cameras not alerting me to a visitor on my premises and me on the lanai during this time period, it just didn't happen. Hmm. I have attached the service report and a picture from my lanai looking towards a portion of my backyard.

  

  Business Response

  Date: 02/20/2024

  Sorry ************** had any issues, we truly value and respect our clients and his account was credited on 1/26/24.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many neighbors had told us that we had the best looking lawn in the neighborhood. Then came March. About a week after P.I.E.'s service, our yard developed large patches of burned grass. We contacted the company and they sent out a representative to address our problem. Their solution was to replace burned areas with sod and plugs. Months passed and we finally had sod replaced in several areas, but not the total damaged lawn. We were told we'd get plugs, but unfortunately, they had none. After waiting a long time, we replaced the remaining damaged areas, OURSELVES, removing the bad grass, and adding top soil to fill in the "dead zones". After 3 months, our yard was 90% back to normal. However, on June 28th. we had another treatment on our property. One week later, our lawn again, was torched. We had no choice but to cancel service with P.I.E. because they are ruining our lawn. BUYER BEWARE!!!

  

  Business Response

  Date: 07/26/2023

  No response needed by request of the consumer