Business ProfileforVirgin Voyages

On February 21, 2023, I took a 4 day cruise from ***** on the Scarlet **** and paid over ******!for a Mega Rockstar Fab Suite that was advertised to come with a personal Rock Star Agent, a $300 Bar Tab, Daily Spa passes plus+++ It was a birthday present to myself. Other than having the suite to occupy, I received nothing outlined in my reservation.For the amount of money which was over ****** for a 4 day cruise, I should have received a great time, however, it was so disappointing.I paid for an additional $300 bar tab and for on shore excursions in the ******* and on the island of ****** . The charges came out of my bank account, however, Sailor Services had no record for my purchases while I was on my cruise. My Mega Rock Star Suite was to come with a $300 bar tab, however, outside of my room, I was denied coffee and wine during dinner. When I brought this up to my assigned agent, she could not understand why other than saying there was no record of my payments. They had the $****** plus payment which was to provide at least a $300 credit for bar tab, however, I did not even receive that credit. During the cruise nothing had been resolved.I also never received my on shore excursions that I paid additional for which included : $80 pub crawl in the ******* and $500 for a private cabana on the *************; both charges went through my bank account, however, none of which I received.I was not provided with any answers re what I was to receive and had a horrible experience on this, which was my first cruise. I've called numerous times to resolve this matter and was only provided one time with an email address to file a complaint to no avail.The agent was simply going to file my complaint as a follow up comment.Horrible customer service after my cruise.Also the food was just awful. I had to end up eating in my suite due to having zero credit online. The best thing I found to eat were Chicken Wings. I ordered a steak to eat that was cold and literally wet.