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ComplaintsforDentalPlans.com, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
when i purchased this 12/7/23 it showed are dental clinic and both doctors i did this because, when next appointment 6 month check up my wife had a hair line crack in one tooth, so it was not a eminency so it showed it could save us money with Aetna. Well we go last week and was told they never took this plan.i called to cancel no refund there is 6 months left and no refund this plan will do nothing so i want half what i paid back.Business response
05/21/2024
Hello,
Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and are currently working towards a resolution.
Regards,Consumer Relations Team,
www.DentalPlans.com
Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Today Dental Plans Stole my **** card money for $164.95 from my US Bank account. I never authorized any charge as I already have Dental insurance with another company. This is Fraud and I never asked for them to take my money. If this was done in their office, It will be reported to police if not resolved. As of 05/10/2024, I never authorized them to steal my funds. This was a scam, I have not had any contact with this Company and do not know who did this hoax.Business response
05/13/2024
Hello,
Thank you for contacting the ** Consumer Relations Team about this matter. Please give us the opportunity to speak with the member regarding the issue.
Thanks,
Consumer Relations Department,www.DentalPlans.com
Customer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company call so many times this girl ****** made me a renewal of a plan from aetna that is a totally scma is not really accepted by my dentis this is really a Scam anypoe else dont get robBusiness response
04/23/2024
Hello,
Thank you for contacting the ** Consumer Relations Team about this matter. Please give us the opportunity to speak with the member regarding the issue.
Thanks,Consumer Relations Department,
www.DentalPlans.com
Business response
04/23/2024
Hello,
We are unable yo locate an account profile for ***************************. If possible, please provide me with a Member ID number so that we can assist you further.
Thanks,
Consumer Relations Department,
www.DentalPlans.com
Initial Complaint
04/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This was purchased on Feb 22. When I purchased this I was under the impression that I was getting a dental plan. The advertising is misleading and I bought some kind of membership that discounts health services. I have no need for this because I have healthy teeth. I called to cancel the first time on April 8th and they made no exception to their 30-day money-back guarantee. I asked to be escalated to a manager and they refused to transfer me. They said they would get back to me when they were available. This was frustrating because I was misled by advertising. I would like a refund for a service they provide that I have not used nor will I ever use in the future. This company is completely unfair to not provide refunds for people who realize they bought something that has zero use to them and under misleading advertising. I am complaining that they falsely advertise and take advantage of people by offering no exceptions to their refund policy. This is BAD business. I would also add that the customer service is not professional. Both representatives did not listen to my request and they tried to manipulate me saying that I will or could use their membership even after you have stated I would never have use for the membership. Please refund MY money I feel wrongfully robbed and misled.Business response
04/10/2024
Hello,
Thank you for contacting the ** Consumer Relations Team about this matter. We offer a 30-day money-back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com.
After 30 days of initial purchase, the DentalPlans.com Refund Policy is as follows: A member is eligible to receive a pro-rated refund only if DentalPlans.com cancels their membership with one of its networks for any reasonor if the fee schedule of the plan you have selected is not honored by at least one participating general dentistry provider in your vicinity. If your plan auto-renews: Within the first 60 days of the auto-renewal date, we offer a full refund of the plan price, less the $20 processing fee.
DentalPlans.com offer Savings and Insurance products. The savings plans are our most popular product and is primarily advertised on the site along with Insurance plans, and other ancillary benefits. I have included our landing page, the member's plan, and the other options. We are willing to offer the full amount of the plan price minus the non refundable process fee of $20.00. The member has been refunded $115.96 as of 4/10/2024. Please feel free to contact the *********** Team should you have any other concerns.
Thanks,
Consumer Relations Team,
www.DentalPlans.comCustomer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I got a brochure from DentalPlans.com in my mail regarding save 10-60% on most dental procedures. I contacted them and talked to the sales person of Dental Plans. She told me that my dentist accepts this plan and will give me discount on my dental procedures. I got an appointment from my dentist. I showed the receptionist the card they had issued me. The receptionist told me that they don't accept this plan and this is not an insurance. So, I got the services from my dentist because I thought if it is not done today. The will put me in a long waiting list. They had issued me an ID on March 07, 2024 (I had called them on March 06,2024 to get membership) The brochure said that it has a 30-Day Money Back Guarantee. I called the number (in the evening of April 05, 2024) on my ID card. On the card it says, "Contact us Monday-Friday 8:30 am - 8 PM EST". ***** picked up the phone on April 05 and told me that cancellation department closes @ 5:30 pm and is closed, so call them on Monday. When I called them on Monday and talked to ****** he told me that more than 30 days have passed so we will not refund you and that I did not call on Friday because it is not in their records. I would have called them before 5:30 pm on Friday, but the information on the Membership card was misleading, it said it is open till 8PM EST. I am attaching a copy of the membership card as an evidence. The representative told me that their system is perfect and records each and every call. I told him that your system is not perfect as you guys issued me an ID with someones name and I had to call your company to make this correction, but ****** tried to convince me that it was not issued by them. I am also attaching a copy of the wrong ID card issued to me as an evidence.I just want them to refund me my money as I did not get any discount from my dentist and that is what I was told when I had called them to get membership.Business response
04/10/2024
Hello,
Thank you for contacting the ** Consumer Relations Team about this matter. There is a thirty day clause that states that the member should cancel with in thirty days of purchase to receive a full refund. The email that was received has a mock card displayed and it provides instructions on how to access the Member's area to retrieve the actual card and other pertinent information. On 3/11/2024 ************ was added to the profile per member's request. We have reached out to the office and reconfirmed with ***** that they are still accepting the plans. If you are still interested in cancelling the plan please have the Primary member call and an Agent will be more than happy to assist you.
Thanks,Consumer Relations Team
www.DentalPlans.com
Initial Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received notice from this company that they were going to auto-renew my policy. I did not opt in for any such service. When I went to their website, I noticed they had stored my credit card information without my permission. I have spoken to two different reps in the past two weeks asking them to remove my credit card information because their website does not allow me to do it myself. Both times they promised me that they would remove my credit card information, but it is still being stored on their website. I would like my credit card information REMOVED. I feel this behavior is highly unethical.Business response
04/01/2024
Hello,
Thank you for contacting the ** Consumer Relations Team about this matter. We have contacted the member and the matter has been resolved.
Regards,
Consumer Relations Department,
www.DentalPlans.com
Customer response
04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** BacaInitial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a decaying tooth that needs extraction. I searched online for dental insurance and DentalPlan.com presented several dental plans. I selected AetnaPlus. The plan was approximately $174.00 but with the code it was $159.96per year. They took my credit card payment and told me they would email me an identification card. They did not email me an ID card. I tried calling several times and got a voicemail, even though according to the voicemail messages I was calling during business hours. I believe they are a scam.Business response
01/23/2024
Hello.
Thank you for contacting the ** Consumer Relations Team. Please give us the opportunity to speak with the member regarding the issue.
Thanks,
Consumer Relations Team,
www.DentalPlans.comInitial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am the *** for ***************************** who the account was with. We declined to renew our policy on 12/6/23 which was confirmed by DentalPlans.com in an email. However, they ignored our request and renewed our policy anyway on the same date. I again requested cancellation on 01/03/24. They have acknowledged that but are saying it could take up to 20 days to receive a refund. Nonsense! We should never have been charged in the first place. We want the refund immediately and have disputed the transaction with our credit card company.Business response
01/23/2024
Hello.
Thank you for contacting the ** Consumer Relations Team regarding this matter. The member was issued a full refund on 01/03/2024. Please feel free to contact the Consumer Relations Team at ************** should you need further assistance.
Thanks,Consumer Relations Team,
www.DentalPlans.com
Customer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should be noted that they ignored my original request to cancel and that I do not want them to continue sending me marketing materials.
Sincerely,
***********************Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We changed our policy with Dental Plans when *********** changed companies. Shortly after committing to the new policy, we moved to VA.to spend time with our mother who was dying. Shortly after arriving my spouse ended up needing an emergency surgery. I was jumping between 2 different hospitals several times a day and wasn't paying attention to my emails.Our policy renewed on 4/23/23. I tried calling twice but the time on hold was extensive with no option for a call back, so I sent an email on 6/5/23 requesting that they cancel our renewal since we were no longer using that dentist and were no longer in the same city. They did not respond. When I finally did reach someone by phone, they told me I had exceeded the time limit for cancelling. I tried to explain why it wasn't addressed in a timely manner, but they were rude and dismissive. They kept trying to switch our policy to VA but at the time it was the last thing on my mind.We had used Dentalplans,com for several years. One would think they might have been a bit more accommodating. And since I sent an email, they had the ability to respond. But all I heard were crickets.Business response
12/12/2023
Hello,
Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and a fair resolution has been reached.
Thanks,
Consumer Relations Department,www.DentalPlans.com
Initial Complaint
11/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Re Dentalplans Cigna Access #********* ************************* The billing office of a so-called participating dentist (********************** of ******* **) is refusing to honor contracted rates and Dentalplans.com has been unable to resolve the situation after almost a year of communications. We are still owed $429 for procedures as detailed below and in attachments:8/4/22 and 1/6/23 - D0364 billed twice at $295 instead of $210 for net difference of $170 9/2/22 - D7953 billed at $495 instead of $249 for difference of $246 1/6/23 - D6010 billed at $1750 instead of $1521 for difference of $229 Total $645 - $216 adjustment check received from Exclusively Endodontics on 1.25.23 for a remaining dispute of $429. Our many emails and actions are attached below. We have also had several phone calls with Dentalplans representatives - understanding, patient, but never a resolution.Business response
11/30/2023
Hello,
Thank you for contacting the ** Consumer Relations Team. On 5/1/2023, a billing inquiry was launched alleging overcharges for dental services. According to the Office Manager at Exclusively Endodontics, they were under the misconception that the member was covered by their previous insurance provider hence the difference in dental fees. On 10/18/2023, we finally obtained a settlement in which the member was to meet with ****** (Office Staff) and she would recalculate the costs so that they would aligned with the member's current dental savings plan. Upon ******** request the member was to go by the office and obtain the refund. On 11/2/2023, the member responded via email to let us know that he was unable to contact ************* We made another request on November 3, 2023, and on November 28, 2023, we received word that ****** was processing the refund at that time, but they couldn't provide a certain timeframe due to technical difficulties. The member may inquire about his refund once more by contacting ****** directly . If you have any more questions, don't hesitate to call the ** Consumer Relations Team at **************.
Regards,** Consumer Relations
www.DentalPlans.com
Customer response
12/21/2023
The issue has been resolved - than you!
Customer response
12/21/2023
Please update status to resolved.
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Customer Complaints Summary
62 total complaints in the last 3 years.
23 complaints closed in the last 12 months.