ComplaintsforDentalPlans.com, Inc.

Dental Plans

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
01/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am the *** for ***************************** who the account was with. We declined to renew our policy on 12/6/23 which was confirmed by DentalPlans.com in an email. However, they ignored our request and renewed our policy anyway on the same date. I again requested cancellation on 01/03/24. They have acknowledged that but are saying it could take up to 20 days to receive a refund. Nonsense! We should never have been charged in the first place. We want the refund immediately and have disputed the transaction with our credit card company.
Business response
01/23/2024
Hello.

Thank you for contacting the ** Consumer Relations Team regarding this matter. The member was issued a full refund on 01/03/2024. Please feel free to contact the Consumer Relations Team at ************** should you need further assistance.

Thanks,
Consumer Relations Team,
www.DentalPlans.com

Customer response
01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should be noted that they ignored my original request to cancel and that I do not want them to continue sending me marketing materials.

Sincerely,

***********************
Initial Complaint
12/07/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We changed our policy with Dental Plans when *********** changed companies. Shortly after committing to the new policy, we moved to VA.to spend time with our mother who was dying. Shortly after arriving my spouse ended up needing an emergency surgery. I was jumping between 2 different hospitals several times a day and wasn't paying attention to my emails.Our policy renewed on 4/23/23. I tried calling twice but the time on hold was extensive with no option for a call back, so I sent an email on 6/5/23 requesting that they cancel our renewal since we were no longer using that dentist and were no longer in the same city. They did not respond. When I finally did reach someone by phone, they told me I had exceeded the time limit for cancelling. I tried to explain why it wasn't addressed in a timely manner, but they were rude and dismissive. They kept trying to switch our policy to VA but at the time it was the last thing on my mind.We had used Dentalplans,com for several years. One would think they might have been a bit more accommodating. And since I sent an email, they had the ability to respond. But all I heard were crickets.
Business response
12/12/2023
Hello,
Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and a fair resolution has been reached.

Thanks,
Consumer Relations Department,
www.DentalPlans.com
Initial Complaint
11/29/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Re Dentalplans Cigna Access #********* ************************* The billing office of a so-called participating dentist (********************** of ******* **) is refusing to honor contracted rates and Dentalplans.com has been unable to resolve the situation after almost a year of communications. We are still owed $429 for procedures as detailed below and in attachments:8/4/22 and 1/6/23 - D0364 billed twice at $295 instead of $210 for net difference of $170 9/2/22 - D7953 billed at $495 instead of $249 for difference of $246 1/6/23 - D6010 billed at $1750 instead of $1521 for difference of $229 Total $645 - $216 adjustment check received from Exclusively Endodontics on 1.25.23 for a remaining dispute of $429. Our many emails and actions are attached below. We have also had several phone calls with Dentalplans representatives - understanding, patient, but never a resolution.
Business response
11/30/2023
Hello,
Thank you for contacting the ** Consumer Relations Team. On 5/1/2023, a billing inquiry was launched alleging overcharges for dental services. According to the Office Manager at Exclusively Endodontics, they were under the misconception that the member was covered by their previous insurance provider hence the difference in dental fees. On 10/18/2023, we finally obtained a settlement in which the member was to meet with ****** (Office Staff) and she would recalculate the costs so that they would aligned with the member's current dental savings plan. Upon ******** request the member was to go by the office and obtain the refund. On 11/2/2023, the member responded via email to let us know that he was unable to contact ************* We made another request on November 3, 2023, and on November 28, 2023, we received word that ****** was processing the refund at that time, but they couldn't provide a certain timeframe due to technical difficulties. The member may inquire about his refund once more by contacting ****** directly . If you have any more questions, don't hesitate to call the ** Consumer Relations Team at **************.
Regards,
** Consumer Relations
www.DentalPlans.com

Customer response
12/21/2023
The issue has been resolved - than you!
Customer response
12/21/2023
Please update status to resolved.
Initial Complaint
11/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On November 11, 2023, I renewed my dental savings plan. My original plan was not set to expire until 02/04/224. I opted to renew, because I want to lock in this year's rates. I was afraid that if I waited, the rates would increase. On Monday, November 13, 2023, I had a dental appointment. I had issues at the dentist with my savings plan. When I renewed, rather than starting the renewal on 2/5/2024, they decided to begin the plan on 11/14/24. This became an issue at the dentist. They wanted me to pay full price for services. If I would have canceled because of this company's mistake, the dentist would have charged me a $55 cancellation fee. After a lot of yelling and arguing at the dental office, I had them agree to take my old card that was, according to the card still valid. However, when the dental office put my information in the system, it showed that I was not covered until 11/14/24. I am tired of dealing with incompetence at dental plans.com. I could not make them understand that the new plan needed to begin at the expiration of the old one. They claim that a renewal takes several days to activate. Then they claimed to have done some sort of emergency activation. I still have not received a phone call from a US based supervisor. This company is located in *******. I expect ** based customer service, not ******************. No one there has a clue as to what is going on. I want proof that I am not going to receive a bill in the mail from my dentist. I also want this issue resolved so it does not happen again.
Business response
11/30/2023

Thank you for contacting the ** Consumer Relations team regarding this matter.
On November 15, 2023, a Supervisor from our South ******* headquarters contacted ****************; however, they were unsuccessful; we left a message regarding his concern via voicemail. Please be advised that we have scheduled another Supervisor call for today to rectify this matter.
Thank you,
Consumer Relations Team
www.DentalPlans.com
Customer response
12/01/2023

Complaint: 20884857
I finally was able to get a response from a ** based Supervisor. I called many times, and each time, I was unable to contact a ** based supervisor. I had three messages on my machine from the company. Each time I called, I got ***************. They were always unable to transfer me or connect me to a US supervisor. I finally received a response from ***************. We were able to talk. I am waiting for a return call from her on Monday, Dec. 4th.
I am rejecting this response because:

Sincerely,

***********************
Business response
12/04/2023
Hello
A Supervisor from our team has contacted **************** about his grievance and has provided him with direct contact information should he require additional support.
Regards,
Consumer Relations Team,
www.DentalPlans.com
Customer response
12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
11/03/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had automatic renewal of Dental plan on August 17, 2023. Found out on October 31, 2023 my dentist no longer accepts this discount program. Cigna plan will not refund my balance of ten months.
Business response
11/05/2023
Hello.

Thank you for reaching out to the ** Consumer Relations Team about this issue. This matter has been resolved per the member's request.

Thanks,
Initial Complaint
11/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
plan auto-renewed today (11/2/23). I called the many phone numbers provided in emails, all of them only have busy tones. I tried online chat, was told only possible to cancel via calls, was provided a few other phone numbers. All of them also only gives busy tones. This business makes it difficult for people to cancel, and randomly auto-renew.
Business response
11/05/2023
Hello.

Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and this matter has been resolved..

Thanks,
Consumer Relations Dpt.
www.DentalPlans.com
Initial Complaint
11/01/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/31/2023 Because I needed to find a new dentist and the new dentist does not accept this plan. I called Dental Plans yesterday and they only refunded me $43. I paid $135.96 and had coverage up through August **** or 10 more months. The refund I would like is 10 x $13.33 or $133.33, not $45.I am 83,single and live off a monthly Social Security $1,553.90
Business response
11/06/2023
Hello.

Thank you for contacting the ** Consumer Relations Team about this matter. Please allow us an opportunity to speak with the member regarding the issue.

Thanks,

Business response
11/06/2023
Hello,

Thank you for reaching out to the ** Consumer Relations Team about this issue. We have requested a refund for the member. For further details, please call in and speak to the ************* team at **************.
.

Thanks,
Consumer Relations Dpt.,
www.DentalPlans.com
Initial Complaint
10/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up with them last year. After transaction notified them that i wanted the recurring renewal eliminated, They agree to do so- now I find the account was auto renewed anyway.
Business response
10/31/2023
Hello.

Thank you for reaching out to the ** Consumer Relations Team about this issue. The member has been in communication with the Cancellation Team. This matter has been resolved.

Thanks,

Consumer Relations
www.DentalPlans.com
Customer response
10/31/2023
They have agreed to cancel this charge. It appears that the complaint may not be necessary- will know more when I see the refund on my card. Thank you for your help
Initial Complaint
10/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up with them last year. After transaction notified them that i wanted the recurring renewal eliminated, They agree to do so- now I find the account was auto renewed anyway.
Business response
10/31/2023
Hello.

Thank you for reaching out to the ** Consumer Relations Team about this issue. The member has been in communication with the *********************** and the matter has been resolved.

Thanks,

Consumer Relations
www.DentalPlans.com
Initial Complaint
10/13/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
DentalPlans.com makes it difficult to cancel membership/renewal.October 11, 2023: I signed up for membership and paid the membership fee of $35 and agreed to a monthly fee of $15 only to find out from my dentist that the prices that she charges anyone with no insurance are the same as the ones DentalPlans.com want me to pay for monthly. The representative to signed me up told me I could cancel at anytime.October 13, 2023: I logged into my member account at ********************** to cancel the membership/renewal only to find out that I can't cancel or make changes unless i call ************. I tried using the chat tool to ask for cancellation of monthly membership and was told that they could not help me and that I had to phone the plan members line. October 13, 2023: I phoned at 8:56am EST and have been on hold for 30 minutes. There should be a better way for consumers to cancel membership/renewal. I think it is interesting that in the voice mail message they talk about all the services they provide and don't offer clear and concise information on how to cancel membership.
Customer response
10/18/2023
This issue is resolved. On Monday, October 16, 2023, Dental Plan.com refunded the amount I paid.
Thank you so much,
*************************
Business response
10/23/2023
Hello.

Thank you for reaching out to the ** Consumer Relations Team about this issue. We have contacted the member and the issue has been resolved.

Thanks,

Consumer Relations

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary