ComplaintsforDentalPlans.com, Inc.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company sold a dental plan which was due to expire in late September. They billed me for a full year in August of 2022 fully one month prior to expiration without my consent. Upon discussion with the company they said a refund would take up to three weeks. 1) they shorted me one month of the existing contract.2) they billed without full disclosure of the terms and amount of the renewal which was almost twice the original billing 3) ********opted my right to refuse the renewal or to review the new terms 4) by not informing me of the expedited renewal, they have negatively financially impacted my bank account leaving my account potentially overdrawn. 5) I requested a supervisor and waited for more than 28 minutes for assistance which was not forthcoming. *****, the representative I spoke with was polite, I spoke with *** a Supervisor and she was professional, but not able to rectify a successful explanation or conclusion to the matter.

  Business response

  09/12/2022

  Hello.
  Thanks for contacting DentalPlans.com via Better Business Bureau, regarding this matter.
  Our Consumer *************** has been informed of the issue and will further investigate the matter. You will be contacted directly by our Team Specialist to work toward a resolution.
  Thanks,
  Customer Relations Manager
  **********************

  Customer response

  09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dentalplans.com sales, renewals and membership departments are misleading the members who purchase the plan that the plan can be cancelled at any time during the period for a prorated refund of the amount you paid for the membership. First 30 days is full refund minus $20 processing fee charged on renewal. Then, it is on proration basis, leading one to believe, if one cancelled after say 6 months, they will get 50% of the 1 year renewal after the first $20 of non-refundable processing fee. They have stated this to me on a recorded line today 8/26/2022. They have stated the same earlier last year.***** However, their cancellation department does not follow what their sales, renewals department are promising about pro-rated refund. After 30 days, there is no refund given, period. This is a fraudulent and misleading tactics used by dentalplans.com and they do not even wish to make that correction based on how they come across. **** The cancellation department is least bothered about what sales and renewals state to the members! Really a pathetic way of doing business!**** Dentalplans.com needs to get their act together and apologize publicly. For one individual, the plan $s involved are small (to the tune of about $200 or so), so it is not worth the hassle for them to fight this out, however, dentalplans.com is fraudulently misleading members and making those small $s multiple times from the multiple members who wish to cancel.

  Business response

  09/12/2022

  Hello.
  Thanks for contacting DentalPlans.com via  Better Business Bureau, regarding this matter.
  Our ******************** has been informed of the issue and will further investigate the matter. You will be contacted directly by our Team Specialist to work toward a resolution.
  Thanks,
  Customer Relations Manager
  **********************

  Customer response

  09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is a good effort in the right direction, however, only time will tell, if dentalplans.com will stop misleading other consumers in similar situation as mine.  Their customer service, renewal department and the refund departments all have to be in sync and provide consistent and full disclosure about any refund after 30 days requires meeting some rare (very special) conditions, otherwise there is no refund in most situations after 30 days, etc.  I suggest, an independent organization anonymously call and try to check them out.

  If you are a CONSUMER reading this, please ask www.dentalplans.com to clarify exactly which conditions have to be met for a refund and pro-rated refund, in most cases there is no refund after 30 days.  Consumer be aware!

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In 2021 my wife signed up for this dental plan.com thinking it would help it dental bills. We never used it because my dentist doesnt accept it. She didnt realize that the auto renewed the plan and since we never received anything from them and she didnt renew it. Looking at the bank statement, she saw a deduction for $184 from Dentalplans.com. We called them on May 20 and the plan was cancelled. They emailed a confirmation of the approval of the cancellation and since it was by credit card, the letter stated that the money would be refunded in up to 7 business days. We have tried to reach them but have been unsuccessful. I would appreciate any help in helping resolve this matter.Thank you very much

  Business response

  06/20/2022

  Hello,

  Thanks for contacting DentalPlans in regards to this matter. Upon review of this account the plan was canceled and a refund of $184.95 was processed on 5/20/2022 at 12:41pm. We also emailed the member explaining that the refund could take up to **** business days depending on the financial institution. The member can call the ************* Team at ************** for specific information regarding which card was used in this transaction.

  Thanks, 

   ************* Team

  **********************

• Initial Complaint

  05/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I opened a billing issue on January 18th and it has not yet been resolved. The advertised resolution time was 60 days. Today is May 5th. I have followed up 3 times and received various excuses. In comparing notes with the dental office, we had found that the ******** fee schedule posted on Dentalplans.com does not match the fee schedule contracted with the dental office. The dental office pointed out that the fee schedule on Dentalplans.com shows an incorrect zip code for the dentist and a different fee schedule number (that same fee schedule is still posted today). I paid almost three hundred dollars more out of pocket than expected. I outlined the details of the discrepancies in the fee amounts along with submission of the paid receipts when I opened the billing issue. Since January, I have incurred additional charges at the dentist which come to approx $100 more out of pocket due to the difference in the fee schedules but have not submitted those yet given the pending situation. It seems clear that the issue is that the wrong fee schedule is posted on Dentalplans.com and the responsible party should reimburse the additional out of pocket costs and update the fee schedule on Dentalplans.com. As a side note, I was told in response to my third follow up that I would receive "additional months" of the plan as a sign of good faith, but that was almost two weeks ago. Frankly I do not want this. I already do not plan to renew and have made sure auto renewal is turned off on my account profile. I only want to be reimbursed the amounts i have paid at the dentist above the posted fee schedule on Dentalplans.com during this current plan year.

  Business response

  05/20/2022

  Hello **** ************************* for contacting DentalPlans.com ************************************ your Billing Dispute.

  Our Network Specialist has been informed of the issue and will further investigate the matter. You will be contacted directly by our Consumer Team Specialist to work toward a resolution.

  Thanks,

  Customer Relations Manager

  **********************

  Customer response

  05/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business and have received a call from their representative.  The issue is still outstanding with no firm resolution date.  The representative has explained that the resolution to the issue is actually dependent on the interaction between the dental plan, i.e. ******** and the dentist's billing representative but assures me they will continue to monitor and help push the issue to a close as quickly as possible while providing regular updates to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, apparently we were signed up for dentalplans.com under my wifes name. She does not recall signing up. I looked on our credit card statement and we have been charged $200 plus the last two years. Now I have simply been trying to get a refund and cancel the membership that we know nothing about. This has been impossible. Hard to get anyone on the phone then when you do the cancellation department is always closed.

  Business response

  04/25/2022

  Hello,
  Thanks for bringing this matter to our attention. DentalPlans takes complaints and fraud alerts very seriously and also utilize every measure to investigate and rectify issues immediately.  Upon investigation, we were able to determine that a family plan was initiated and purchased online for ***************************, ************************* and child  on 4/4/2019 at 11:05 AM. The welcome kit including cards and plan information was  emailed on 04/04/2019  to ***** and mailed out on 4/5/2019 to the exact address displayed by ********************. Communication is extremely important  and we ensure that renewal notices  are sent via email and regular mail prior to every renewal. On 4/19/2019 at 4:50 pm Dr. ******************************* office called in to verify patient eligibility for a dependent of ***************************. DentalPlans believes in fair resolutions and  has refunded $219.95 for the latest transaction that occurred on 3/9/2022. Please allow three to five business days for processing.

  Thanks,

   

  
  

  Customer response

  04/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, I would like to make sure that the subscription is now cancelled. Can you confirm?
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for dental plan in April 15, 2020 for one year until April 15,2021. I have proof of dental plan card. I got email in January of 2021 to renew my plan. I never renewed it and might have called them to cancel it (That I am not 100% sure) . And my first order clearly shows that is expires on 4/15/2021. Regardless, I never received new membership card from them. They normally send membership card via email. I have proof of all email. They again charge me this year in March 17 without any email or notification of renewal. They are scamming the consumer and need to take appropriate action against them. I have all documentation of prior membership and emails.

  Business response

  04/21/2022

  Hello,

  We take the concerns of our members very seriously and try to reach a fair resolution to issues within a timely manner. During the enrollment process the member agrees to automatic renewal and has the ability to discontinue the feature at anytime via online in their member's area  or with an agent.  Prior to the auto-renewal we send out reminder correspondence (email & regular mail) and we also call the member to ensure that they are aware of the upcoming renewal transaction. In good faith we will honor the refund of $174.95. Please allow ***** business days for processing and mailing.

  Thanks for mediating this matter.

   

   

• Initial Complaint

  04/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/10/21 I did a cleaning that cost me $179.20 and was given a treatment plan for $937.00 by Aspen Dental ************************** ***** for three fillings. I joined Dentalplans.com as a result and paid $270.00 to Aspen Dental ********************** **************************** to fill the 3 teeth on may 5, 2021. The fillings felt oversize and uncomfortable and I waited till ***************** was finished with another patient and asked him to adjust the fillings . He used the sharp metal hook and other dental instruments to make the surface smaller so that my teeth wouldnt grind when I closed my upper and lower jaws on the right side. I went to Design A Smile on 3/21/2022 and had a cleaning done under my Dentalplans.com plan which cost 0.0$. They gave me a proposed treatment plan which included $175.00 for the same two composite poster teeth on the right which **************************** had filled on 05/05/21 at Aspen dental ********************** using my dentalplans.com discount. They explained to me that this breakage occurs when the filling is too big and that I should call dentalplans.com to have them contact the dentist who had filled the same teeth previously. I had contacted the business the day before after my design a smiles exam had identified the problem. Dr ******** staff told me if it had been a month after they would be responsible but since it was over a year the were not. I said to her it hadnt been a year yet. That made no difference to her. I then called dentalplans.com after design a smile in ******* said they felt more comfortable taking money to fix it only after dentalplans.com had investigated the matter and contacted the previous dentist. I called dentalplans spoke to a ****** supervisor who said they would not contact ***************** because they were not responsible for what dentists did in their plan. After I argued that was absurd he agreed to call them then contact me. He hasnt done so in over a month. I keep calling staff says he was given the message then nothing happens. Outrageous.

  Business response

  04/21/2022

  Hello,
  
  We take the concerns and wellbeing of our plan members very seriously and we try to reach a fair resolution to each issue within a timely manner. DentalPlans.com provides savings at participating dental offices on certain dental procedures. All dentists are considered independent contractors and are credentialed and contracted solely by the Networks. Unfortunately, we do not contest to the quality of work done by the professionals. If a plan member is unhappy with any level of care or services, they should inform the dental office immediately. If the plan member is unsatisfied with the outcome, they have the right to address the provider directly.
  
  
  Thanks,
  

  Customer response

  04/22/2022

   
  Complaint: 16990133
  
  I am rejecting this response because: Dentalplans.com cannot take our money as consumers and say we are on our own as regards a member of their plan. As an independent contractor if I do not provide the services as recommended, I am fired.
  
  Sincerely,
  
  ******************************************

  Business response

  04/26/2022

  Hello,

  We are always here to assist our members and  try to reach a resolution that is deemed fair and with in our guidelines. I explained that we are unable to contest the work of a professional and their area of expertise. If there is any issue regarding billing or incorrect charges that do not align with the contracted fees of the plan, then we will intervein. Per the last conversation with the member she  mentioned that she was able to resolve the matter with her original dentist. The member agreed to a full refund in which we will honor the request. Please allow 7 to 10 business days for processing.

  Thanks,

  Customer response

  04/27/2022

   
  Complaint: 16990133
  
  I am rejecting this response because:

  I only agreed to a refund of the subscription price for dentalplans.com only after receiving harassing calls from their representative Takeiya that I wanted to stop. I felt I had no choice but to accept her repeated offers for a refund in order for her to get rid of the complaint. She kept telling me I should have called the office manager of the dentist and that unless it was a billing issue, they would not even give a courtesy call to the dentist on my behalf over a quality-of-service issue. She did not address the customer service issue that her supervisor ****** wouldn't return my calls. She also told me I could go after the dentist's license which was shocking. I do not ascribe any credit for the dentist agreeing to redo the filling to them because the office representative did not agree to redo the two fillings until I filed a second complaint against the dentist directly with the better business bureau. I wanted the calls from her to stop and I do not agree with having to give up my plan and having to find another plan. They should not be taking people's money then referring me to Solstice when customer service complaints on the ********************** website clearly say to call their number. 
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined a dental discount plan from DentalPlans.com with a 2 year term. I paid $271 for this plan on 11/09/20. My dentist, ******************************** DDS, left the plan and they never notified me. There were only a few other dentists in my area who took this same plan and their reviews were terrible. Some have complaints filed with the BBB. I called Dental Plans to see if I could get a prorated refund or switch to another plan. I was on hold for 10 minutes was then given an option to get a call back within 2 hours. 5 hours later still no callback. See details below.iDental Discount Plan by United Concordia Primary Member:***************************** Plan Type: Family Plan: iDental Discount Plan by United Concordia Member ID: ********* Activation Date: 11/29/2020 Expiration Date: 11/29/2022 Renew: Click Here to Renew Your Plan Billing DateBilling AmountTypeStatusInvoice 11/29/2020$271.97ChargePaid

  Business response

  04/01/2022

  Hello,

  Thanks for mediating and bringing this matter to our attention. DentalPlans takes the concerns of our members very seriously and always want to reach a fair solution to the problem. In this case, Dentists are all considered independent contractors  and they have a duty to update the Networks upon leaving a set location or discontinuing a plan. We were never updated on the change so we were unable to advise the member. I would be happy to refund or switch the member to any plan of choice. Our  wait times have been longer that normal and we provide several ways to communicate with us promptly via live chat, fax, and email. Please advise the member to email the **************** Team at members@******************** or [email protected].

  Kind Regards,

  Tarkeyia,

  Tarkeyia ************* ******** Communications Manager
  tarkeyia.******@dentalplans.com
  Tel: (954) ********  |   Fax: ************** 
  8100 ******************************************************************** 33324
  www.dentalplans.com

  Customer response

  04/05/2022

   
  Complaint: 16961258
  
  I am rejecting this response because:

  When I call the company they do not answer.  When I left a message to call me back they did not return my call.  I emailed their customer service department (members@********************* requesting a refund as recommended by the business relations person Tarkeyia ****** on 4/1/2022 and as of 12:48 PM today I have not heard back    I also sent an email requesting a refund directly to tarkeyia.******@dentalplans.com on 4/1/2022 and have not heard back from her,
  Sincerely,
  
  *****************************

  Business response

  04/08/2022

  Hello,

  The member called in and was assisted by  the ************* Team.  I also spoke with the member just to confirm and to explain  that I do not conduct business after  the hours of 4pm nor weekends.  if any member sends any correspondence during what's considered the weekend to please allow 48 hours for a response time. 

  I'm happy to see that this matter has been resolved and the member is satisfied.

  Thanks,

  Tarkeyia ******.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a dental savings plan for $131 plus $20 processing fee. The sales person I talked to looked up my dentist and said he would take the plan. After buying the plan I called my. Dentist. His office said they wouldn't take my plan. The salesman on the phone even told me my dentist sent a lot of his patients to dental plans,which is a lie. I tried calling dental plans. They said they would return my call, but haven't. The said they have a high volumn of calls I guess what really bothers me is being lied to. I want my money back

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/10/28) */ Member has been refunded in full. Consumer Response /* (2000, 7, 2021/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wanted my refund I am satisfied

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩