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Business Profile

Fitness Center

Burn Boot Camp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 3 month special . I was asked if I wanted to pay for it up front so I did to prevent having a monthly payment . I was charged $450 plus a $75 annual fee that was never disclosed to me at the time of signing the contract. I checked my statements this morning and they are charging an unauthorized $150 For this month . I called to speak to someone and no one had the decency to return my call . I received a text message from , who I believe is the owner which I respectfully replied to and have not heard back . *** loved working out there but their failure to go in depth with you about what your fees are , how you go about ending your membership and miscellaneous charges have pushed me to seek a fitness journey elsewhere . I would just like my $150 charge reversed, membership canceled, and credit card info shredded so there are no future unauthorized charges .

  • Initial Complaint

    Date:06/17/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This could be a big lawsuit for you guys !! Yall offer a 7 day free trial but its not actually seven days youre advertising false information. The gym is closed on Sunday so regardless on what day somebody starts the seven day free trial they will only ever get six days and its consecutive you cant split them up so you guys should either stop misleading people with saying That its seven days free because its not or tell people its a 6 day free trail, or dont make the days consecutive! Its false information your advertising and it makes your company look like a liar ! And also its preposterous to have the days consecutive you should have it to where people can split them out because what if its someone whos never worked out a day in their life and after one work out they are extremely sore and tired and cant go back the next day and they end up missing one of their free days thats not fair the way youre advertising your free trial is totally wrong and its a lawsuit waiting to happen

Burn Boot Camp is NOT a BBB Accredited Business.

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