ComplaintsforMassey Yardley Dodge Chrysler Jeep
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase a Jeep Wrangler from the Jeep dealership, which was finance in October/2021.After some time, I brought the Jeep back to the dealership because the engine started to overheat, which to find out the Jeep had a Recall for overheating. That was the 1st service. After they fixed it, some months passed by and overheating again. Took it back for the 2nd service for the same issue. After they fixed it, more months go by and again overheating. So by now, I took it back for the 3rd service for the same issue. This time they kept my Jeep for almost 5 months tryin to fix it. Finally got my Jeep back in 03/2024 and once again few months pass and again for the 4th time, I return to the dealership for the same issue in 06/2024. Till this day 07/23/2024, they still have Jeep and I'm waiting. At this point I asked **************** to do a buy back and they denied.I went thru **************** (NCDS) and they closed my case because they said my claim is ineligible.I just want my Jeep to be replaced with a new Jeep that wont have this kind of issue. ********** is being unfair, I shouldn't have to buy a new Jeep and keep bringing it back and forth to the dealership to fix overheating issue and for them to give me a rental car to drive in for half the year, basically. I'm paying for a Jeep, not a rental car.Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/17/2024 I paid ******* for the starter to be fixed on my 2018 Chrysler Pacifica. Before that I was quoted ******* by Service advisor (***************************), and told it would be 6.0 hours of labor. When I came in to complain about the price he got it down to ******* and stated that he made a mistake and the labor was only 3.3 hours. I still said that was too much and asked for a manager. I got a call the next day from ***** ( manager) with the price of *******. When I pick up my vehicle and begin to drive I turned on the *** which did not get cool. So I turn around and go back to the dealership for them to check it out. They expressed to me that my ** compressor went down. I expressed to them that the Compressor was less than 6 months old and was perfectly fine when I brought it in and my air was blowing ice cold and it had to have been something their mechanics did not connect properly. I asked what were they prepared to do about the situation and I was told by management that they would be doing nothing in regards to my vehicle. I tried speaking to them more but was beating a dead horse because they refused to acknowledged they had any involvement with the ** going outInitial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Over six days, *********************, the salesman at this dealership, lied to me. We saw a preowned 2017 Yukon XL Denali online, and I went to the dealership to take a closer look. He said it was $90,000 when it was brand new. That is a lie as you can see in the screenshot. I initially did not like the price he offered, but we eventually agreed on a way to proceed. He said his service department would inspect the vehicle, and then it would go and get detailed. I told him I wanted my mechanic to check the vehicle regardless of what his service department said. He was very adamant about having three days to have my mechanic check the vehicle. I drove straight to my mechanic that night when we bought the car. He approved most of the car, but the starter would not function when it was time for us to leave, and we were stranded for approximately 30 minutes. When we finally got the vehicle to start I went home. The next morning I called and let him know what happened. He said to bring the car, and they would fix it. He told me they would order a new starter, and install it for me. First, he said they had to order it, and then make an appointment. He said he would let me know when the appointment is made. He lied and never called me. I sent him a text asking him if they made the appointment yet, and he told me he was doing everything and he would call me back by the end of that business day. He lied again; that was the last time I heard from him or the dealership. It is a preowned vehicle, but he said he would take care of the starter, I expected him, or at least the dealership to keep their word. He represents that dealership. I want a refund of the amount I had to pay for the starter. I have pictures, including a picture of the bad starter, a video showing the failure, and a screenshot of what I had to pay.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello. I wanted to make a complaint about my 2015 dodge Durango. I bought the car as is on (06/07) the car broke down on me within 6 days of owning it, as in the engine blew due to overheating. I took it to several shops all quoting me a similar price of 10k to repair the blown engine. I took it to Massey Yardley. They quoted me $6,570 for a NEW engine and another $6,570 for labor. They took several weeks to inspect my vehicle, I had to call and leave messages several times. When I finally decided to pay to have my car repaired, I had to wait over a month and a half to get ahold of someone to repair my vehicle. Repairs finally started on (08/15). I received my vehicle back on (08/25) and starting on (9/14) my car began overheating again. I finally was able to take it in today (09/18) and they told me my water pump was bad and was not covered under the warranty. They then decided to charge me an additional $868 for the water pump and even had a sales man come and try to convince me to purchase a $40,000 vehicle which I do not have the funds for. I took the vehicle to a nearby mechanic to see if I could get a smaller price for the water pump and he told me my engine was in fact not new and that it was leaking, dirty, and causing the overheating. I have the receipt and parts they claimed to have repaired along with an audio recording of stating my engine is new. I also have a statement from the mechanic I went to after he inspected my vehicle saying its not new.Business response
09/28/2023
Greetings. The response is in the attachment above. Thanks.Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
4/26/2023 Paid to get my car fixed and it came back more damaged then before , undrivable and loosing money from not Being able to work! And dealer saying I have to pay them more to get fix what they caused !Business response
05/17/2023
Please see scanned business response.Customer response
05/17/2023
Complaint: 20013739
I am rejecting this response because:
Sincerely,
********************Car came in for a starter , I asked them to check why the front air suspension would drop when parked , they took out all the nitrogen out of the car , I had to tow it back into another dealership. They didn't check the air suspension they drained all of the nitrogen out of the car to make another bill to make more money!
The car was always drivable the air suspension never failed . It always worked . The rear was never down! The car never came in like that. But that's how I received it.
Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle been in service for 42 days warranty ask for info 21 days ago and my vehicle is still sitting in the same spot for 42 days ago, the refuse to update on the vehicle dont return calls, or texts and the service directors dont seem to careInitial Complaint
01/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction 11/02/2022 Amount of deposit $5000 Order unit - not proceeding with purchase due to a travel back home over seas.Nature of dispute - refund and they refusing till the unit is sold and charge me floor plan penalties.GM is nice but the owner is Rude not willing to solve and refund my money.Order VIN# *****************Initial Complaint
12/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I dropped off my car there 21 days ago for a small dent and piece that came off by the rim to get fixed. I had salvaged the piece that came off and left it in the passenger seat. Attempting to see how the piece goes I did a small dent on the inside part which came off, thought nothing of it and just left it in the car to discard later. Massey quoted over **** to fix everything and replace the piece. When I went yesterday to pick up my car not only had they utilized the piece that they were supposedly buying which I had left inside of the car but also my car arrived back with more than 800 miles of driving use. If they dont believe me its right on the drop off paperwork how many miles I dropped it off with.I cannot believe that they would drive my car around while it is supposed to be being worked on. I certainly cannot believe that they would charge me for a new piece when they used the one that I previously had. I am disgusted. I spoke to ***** the useless manager and there is nothing that he can do but just let people keep on getting ripped off who come in therenot acceptable.Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 09/13 my car brakes frozen up on me which is something that the dealership were supposed to has fixed in the last couple of months since around June 2022. This is the fifth time my car has been back there and Im afraid if those brakes keep doing that, that I might get into a serious accident. Especially when the car will stop suddenly. When the cause was taken back on 09/13/2022 I explained that the brakes locked up on the vehicle again while I was driving home on 09/04/2022 and that I made it to a friend house and told him whats was going on. He said your AB controller brakes motor not working right take the car back to the dealership and tell them. But was able to get it home. I have used up all my towing services with AAA and will have to start paying ***** should I needs a towing assist again. I ask about getting a loaner car to get around and they wants me to pay for that. And I said no way my car has been here over and over again and you will not give me a rental car but you want me to pay for it. Ive spent ******* to get my car repaired with a two year warranty if anything goes wrong with the service I had done on the car. Im still losing money if I rental a car and pay for it. Chrysler needs to see whos certified in there line of work. Enough is enough.Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
my wife's **** stalled out. she had it towed into nearest **** dealership. a person named ******* told her they would look at it in morning. she gave him key. she received no receipt or estimate. car is under warranty. next morning i called to check status. person looked up ticket and said nothing was done since they did not have key. told him key was given to *******. within 15 minutes deerick calls back and says car was out of gas. since this was not warranty issue they would have to charge ***** dollars for gas. said would call soon to pickup car. after numerous unanswered calls i got a call from ******* at ****pm stating car was ready and bill was $402.86. i asked to speak to manager **** who just lied to me about everything. even told me they were not responsible for our stupidity. i was told by sale manager to speak with ***** who is supervisor of all of service. he was not there that day.following days i emailed and left messages for him and as of today monday 8/21/22 no response. looked up complaints on service department on ****** and yelp. hundreds of negative complaints similar to mine. they have an F rating on BBB. i believe they either did nothing but check gas or lied about everything else. had to pay in order to get car. *****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
3 complaints closed in the last 12 months.