Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/21/24 I towed my vehicle to a **** location due to a safety recall. I was told that the vehicle needed to be diagnosed first, then they will continue with the process from that point on. I made it clear to them that it is an urgent matter because the car is not working at all, and I need a rental. Because of the safety recall they are responsible to provide and pay for the rental/accommodation, but instead, I'm the one that has been doing that out of pocket. I explained to them that I've ran out of option for rental, and asked why this process taking so long. The service that is required to be done has been delayed, I've called many times and they hang up the phone. I called and left messages for the manage ******* he's never called back. No one has contacted ever since and now it's been a month. Someone by the name of ***** who is listed as (owner) on ******..., has requested to speak to me due to a review I left on ****** about their integrity, asking me to take it down. No one seems to be trying to fix the problem but instead are worry about how customers will view their location business malpractice. My vehicle is still in their possession and service has not been provided.

  Business Response

  Date: 10/18/2024

  This issue is a ****************** issue and not a Plantation Ford issue. 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22438967
  
  I am rejecting this response because: of your partnership with ******************. Your liaison and agreement to ****************** means that you represent them. According to the safety recall letter, you have an agreement to service ****************** vehicle, so do not redirect the blame elsewhere. You have immensely delayed the safety recall service which has caused me financial harm. I have paid out of pocket to get rentals and Lyft, which is something the **** location is supposed to take care of. It's been a month. Again, no one seems to be focusing on fixing the problem but clearing their image. ****************** is sending you their client with the expectation for a solution, but instead we are being turned away or put to the side. A safety recall is an urgent matter. 
  
  Sincerely,
  
  Djorry ******

  Business Response

  Date: 10/18/2024

  There is no delay as there is not fix for this recall at this time, ****************** has not released a permanent fix for your issue.

  As far as you getting a rental before bringing to the dealer that is not dealer fault. Customer is responsible

  It is also to be note customer has bashed every **** store in Broward due to him not getting his way. I can forward copies

  if continues he will be asked to pick the unit up and take elsewhere for repairs. We are independents of **** and can deny anyone that is harassing dealer

  Thanks 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car three months ago and I was back to the dealer shop 12 time 6 times for the same problem.

  Business Response

  Date: 01/10/2024

  Customer was denied by **** to reacquire the truck. Truck is here now and road tested 30 miles by a supervision and theres no issues.

  there will be no refund or credit. Customer needs to drive the truck

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, I had an accident in my 2021 **** Bronco Sport, damaging the driver's side headlight. Despite only needing to replace the broken glass since the headlight was still functional, the dealership only sold the entire assembly for $1765.22, along with $426.90 for labor.Upon receiving the car, I realized that the new headlight was not working. The dealership blamed it on potential wiring damage from the impact. They replaced the fuse junction with my authorization and lighting control without my authorization due to not being able to reach me since I was working a night schedule and couldn't answer the phone, charging me $434.40 and $300.00 respectively, along with an additional $734.40 for labor. I found it unfair to be charged for labor when the job should have been completed correctly the first time. However, even after these repairs, the high beams still did not work this issue was now on both headlights when initially it was just the driver side being repaired. Frustrated and having already paid for the same issue twice, I demanded a free fix, but the dealership was unable to solve the problem they had caused. I was told to pick up the car since they couldn't find a root cause and that they would call me to set up an appointment to meet with a **** representative about the issue. I caught them in a lie because when I called them a week later the manager told me the reason they told me to pick up the car was because my warranty wouldn't cover over 5 days of rental, not because they were setting up a future appointment for me. I was told they would look at the car again but rental would have to be paid out of my pocket even though they caused the issue.Now, I find myself working overnight in the middle of the Everglades, driving a car without functional high beams. This situation is not only unacceptable but also a potential lawsuit waiting to happen for **** due to their negligence, lack of customer service, and overall incompetence.

  Business Response

  Date: 12/05/2023

  The bronco in question was in volved in an accident. Anything going forward will be customer pay until deemed it is a factory defect. Customer will not get a rental and will not be provided one until it deemed a factory defect and not from the accident.

  He's dealing with manager ************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Bronco Sport less than 2 years ago. In the past 8 months it has had electrical problems that is causing the battery to be drained. This is the 3rd time in less than a year. I have a full warranty that includes a rental. They said they will not give me a rental until they diagnosis what is wrong. 5 days later they still have not looked at my vehicle nor given me a rental. Left several messages for a service manager. Sent emails to the customer service manager. Still not replies

  Business Response

  Date: 11/06/2023

  CUSTOMERS VEHICLE HAS BEEN DONE SINCE FRIDAY AND HE WAS CONTACTED TO PICK UP THE ****** TRUCK IS STILL HERE

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received notice that my truck was ready after I had filed a complaint
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my car for servicing at this facility. They held my car for several months the first two times they attempted to correct an engine problem. Both times they were unable to fix the same problem with the car. On the third time they attempted to charge me **** dollars so they could get rid of me and told me that the problem (still the same as previously experienced) was not the same thing. I've driven this car a total of 1 month out of six months and the rest of the time it was in the shop with this service department waiting for it to get fixed. When they tried to get rid of me they gave me the choice of paying **** dollars to get the car fixed or 200 dollars to get my car back. They were going to hold my car hostage for a diagnosis charge for car experiencing the same problem they didn't fix the first time!

  Business Response

  Date: 08/29/2023

  CUSTOMER HAS HAD EXTENSIVE WORK DONE AT ********************** AND ******************************* LINCOLN

  THIS REPAIR HAS NOTHING TO DO WITH PREVIOUS REPAIRS. IT NEEDS A TURBO BOOST BYPASS SOLENOID 

  DEALER IS NOT RESPONSIBLE FOR THIS REPAIR AND ITS NOT UNDER MANUFACTURE WARRANTY.

  CUSTOMERS RESPONSIBILITY.

   

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car from ***** They delivered it to the dealer for pick up on Feb 3. When I ordered the car I added on some upgrades and one of the upgrades was tube doors. The doors came in with the car but wasnt able to pick them up because the parts department was closed. Im went back the following week and picked up the parts. When I opened the box I realized the parts were wrong. They sent 4 doors instead of 2 doors. Upon discovering this, I immediately returned them and asked for a refund. I had already waited 28 months for the car and didnt want to wait another 28 months for the replacement. I received a receipt upon the return. So now Im out the $1300 plus tax and no longer have any doors to show for it. This has been going on for months and I want my refund. I did not get a loan from ***** I paid cash so I have no recourse to have it deducted from the loan.

  Business Response

  Date: 07/05/2023

  customer was refunded

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, my name is ************************* and Im seeking advise on how I should proceed moving forward regarding my vehicle. I am leasing a 2017 **** Explorer. On April 12th my car received a considerable amount of water during a bad tropical storm. My insurance (Bristol West) initially totaled the vehicle, but a few days later advised me the vehicle may not be totaled, and for me to choose a garage to run diagnostic testing. I chose Plantation Ford. Plantation Ford has had my vehicle since the 11th of May. Ive called serval times for a status update, but I received nothing regarding my cars condition. No one from Plantation Ford has contacted me, Ive been reaching out to them! The customer service has been relaxed regarding my concern about the duration of time Ive been without a vehicle (nearly 1 Month). Each time I call Im transferred to service/ body department and that takes multiple tries before Im connect to someone, who then tells me theyre working on it and that someone will be in touch, but no one ever does. If someone could contact me via email of telephone with advice on how to move forward that would extremely appreciate. Thank you have a wonderful day!Cell Phone- ************** Email- *************************

  Business Response

  Date: 07/07/2023

  customer had unit towed to dealer and nobody was advised the unit was here. That's a huge delay when you have something towed and don't advise someone the unit is here.

  Unit was damaged in flood/rain and customer is going through insurance.

  **** is the advisor *************) handling the ticket (customer can call anytime for update) and the tech should have a diagnosis no later then mid next week.

  Customer was advise of the delay in diag when he spoke to **** when he came to dealer.

   

  Thanks

   

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 **** 150 Lariat from plantation Ford. There was a recall on the wipers about a year ago. I was told it was on backorder that they would call me when it is available. Similarly under warranty my backup camers failed about a year ago with a blue screen that they aknowledged. They said it was on backorder. Fast forward I have called repeatedly. The receptionist ******* originally said my service advisor left she said she would assign **** to me and he would call. I never received a call. I have called and left messages repeatedly but still no call back. I just want to get my issues resolved. They have become horrible to deal with.

  Business Response

  Date: 05/09/2023

  Parts are not available from ******************* The dealer can only do so much in regard to parts. If the manufacture cannot supply the parts, we cannot call the consumer to have the job completed.

  This is not a BBB case. Customer will be notified by Dealer when parts are available. Nothing more we can do until manufacture sends parts. *************************** needs to be patient when it comes to parts.

  Plantation Ford cannot be responsible for parts delays, ******* was told at last appt that when parts arrive, he would be called. 

  Thanks

  Colby 

   

   

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20035746
  
  I am rejecting this response because:  I would accept the response if I actually receive the request for the parts documenting when it was ordered from the dealer and the response from **** that it is still on backorder. I understood this was an ongoing issue with the pandemic but the pandemic is over. These are safety issues that can lead to harm. If I receive actual documentation I will not fault Plantation otherwise its just dont call us we will call you type of response with no proof that what they say they did they actually did. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/24/2023

  customer should call ******************* these parts are on limited basis.

  1-800-392-FORD

  plantation ford wants to perform the recall and fix his truck but we dont manufacture the parts.

  customer argument is with Ford.

   

   

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20035746
  
  I would like to be notified when my parts are made available. I get the problem with the parts. But there is no communication with the dealership. I called the parts **** at a different dealer they did say the backup camera was not available to order at the time, but there was one at a dealership in the keys. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/06/2023

  I have found a set of wiper arms and have secured them for ***************

  Advise him to call ******* ************ to set his appt to have them installed.

  Cameras will not be available until **** makes decision on how they are going to handle.

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my *********************************************************** my SUV. I reached out on December 15th, 2023 and came into Plantation Ford on December 16th, 2022 for service. I was helped by **** and was told that a third party would be completing the service and was only available on Fridays. I contacted **** on December 19th, 2023 and again on December 21st, 2022 as he wasn't returning my calls. I called to let him know that the gentleman that attempted to fix the water leak coming into my SUV didnt use a wet vacuum or any other attempts to dry my floorboards as it was soaked. Which was very unprofessional! I dont understand how you can come into a business to get serviced with a dry floorboard and leave with a soaked floorboard. By the time I noticed the floorboard being soaked it started to leave a mildew smell as he covered the soaked floorboard with my weather tech mat. There was no discussion about him leaving the floorboard wet. Which was frustrating to say the least. I had to hire a car detailer to get the smell and water out the vehicle. On January 4th, 2023 at 9:30 am I reached out to **** as I was now having water from the rain that was still coming into my vehicle. I brought the vehicle back on January 6th, 2023 and the gentleman that initially was supposed to fix my vehicle lacked good customer service as I told him about not drying the floorboard previously and he responded with an attitude that it took a couple weeks for carpet floorboards to dry, which isnt correct as you should dry the floor when you complete the service. Second, the gentleman servicing my vehicle stated that he doesnt take a second look at water leaks until 6-8 weeks from initial service, but I had the same leak. He was very frustrated and only looked at my vehicle for a few minutes and stated everything was fixed and that he usually charges when his time is wasted. The gentleman also stated that **** was supposed to tell me about the carpet being wet and **** stated to the gentleman that he told me that 5 times, but that was a lie as there was no communication, and as a result of not telling me **** offered a free oil change. I was very frustrated as I had to come back a second time for service and being lied on. After I left Plantation Ford, beginning of February it rained and water was back into my vehicle. This wouldve been the third time I would have to come back into Plantation Ford and that wasnt happening due to my previous experience. On February 5th, 2023, I reached out to ******************* as I didnt want to speak with **** or the gentleman that was supposed to fix my issues. I finally spoke to **** on February 8th at 2:37pm as I explained my issues and I wanted a refund. *** contacted **** numerous times since February 5th and he has brushed my off stating hes waiting on the third party business to contact him back. Im angry that this issue hasnt been taken care of, poor customer service and the lack of urgency. I have called **** to get my refund and nothing has happened. Third party issues isnt the customers problem. I paid Plantation Ford and I feel that I shouldve been reimbursed. Its been over a month and I need the refund as I still need to find someone to fix my water leak.My VIN # is: *****************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my **** e450 commercial vehicle To plantation because it was a new purchase for my Bussiness onAugust 29, 2022 and they refused to fix my vehicles after waiting months for parts and a quote for repair the manger said the technician doesnt feel comfortable fixing the vehicle after giving me a quote and charge me over $1000 the manger told me I should sell it or try to make money off it with a massive cooling leak and oil leak I lost wages,time &money and I would like all my money back or the job finished

  Business Response

  Date: 03/15/2023

  Customer brought in there ********* with ******* miles after having work done at another shop.

   

  We repaired the *** just to retrieve codes,  we repaired vacuum hose to the turbo (so the van would go over 40mph)

   

  We advised customer we would need tear down to get a complete estimate on coolant leak and oil leak.

   

  Customer advised the service advisor that they were trying to get the shop it was just at to pay for the leaks because they were not there before the outside shop repaired and charged the customer aprox $6000.00

   

  Customer declined estimate to teardown the van to do proper estimate and took unit.

   

  Thanks

   

   

  ************************

  Service Manager

  Plantation Ford

  ************ work

  ************ cell

  ********************************