Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 646 Customer Reviews
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Review fromMarty g
Date: 05/02/2025
5 starsMarty g
Date: 05/02/2025
My kittens and I love the company Chewy. They loved to play in the boxes and I love the convenience of ordering their favorite food. The people that I order from are so friendly and nice. They always ask about my fur babies and send them birthday greetings. We love Chewy very much and will always order from them.
Chewy, Inc.
Date: 05/05/2025
Hi *****,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your feline friends extra love from all of us here at Chewy.
Warm regards,
******* *.Customer ***************
**********************
Review fromSteven C
Date: 04/30/2025
5 starsSteven C
Date: 04/30/2025
Chewy has been a huge part of our twenty three year old Tabby and she is still going strong. I always call and get the sweetest agent and always professional. They also donate to animal organizations. We ?? love Chewy.Chewy, Inc.
Date: 05/01/2025
Hi ******,
Thank you for your kind words, they really make our tails swish! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warm regards,
******** G
Customer Care Management
**********************Review fromMichael Y
Date: 04/29/2025
1 starMichael Y
Date: 04/29/2025
Extremely frustrating website experience. As a guest, you're only allowed to add one gift cardand once it's added, it gets locked to that guest session. If you back out or dont complete the purchase, the gift card remains tied to that temporary guest account. After creating a full account, that same gift card cant be transferred or used, essentially making it unusable. I've spent over a month trying to resolve this issue with Chewy customer service, with no success so far.Chewy, Inc.
Date: 05/01/2025
Hi *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We're so sorry for the experience you've had, and we truly appreciate you bringing this to our attention. We'd love the opportunity to make things right.
To better assist you, could you please provide the order number for the gift card in question, or the email address or phone number associated with the guest account? Once we have that information, well be happy to take a closer look and help resolve this for you as quickly as possible.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.
Warm regards,
Charlotte .W
Customer Care Manager
**************************
**************Review fromLilith C
Date: 04/27/2025
1 starLilith C
Date: 04/27/2025
This '.com' company does not use quality control by testing incoming products. My cat almost died because of food contamination. I did receive a refund but also an attitude. This company only distributes the food you can buy from the original food processor plant. You may save a couple of bucks on the price but without any testing or quality control inside Chewy warehouses who knows what's brewing in storage especially these days with less regulation. My cat hasn't died yet but she really is suffering. I did experiments to check the food so it wasn't my other food. I don't want to do this review but feel compelled to.Chewy, Inc.
Date: 04/30/2025
Hi ******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
We sincerely apologize that your pet became ill. Please know that we take this matter very seriously, and appropriate steps have been taken to address and investigate the issue.
Upon reviewing your account, we see that you previously spoke with one of our supervisors, who issued a refund of $59.01 for the order ending in *****. Refunds are typically processed within 3 to 5 business days, though processing times may vary depending on your financial institution. The refunded amount should appear on the account linked to your original payment method.
Were truly sorry for any distress this has caused you and your beloved pet. We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
****** *.
Customer Care Manager
**********************
Review fromGalina P
Date: 04/25/2025
1 starGalina P
Date: 04/25/2025
Im highly disappointed with this online reseller. I have 14 years old cat with Urinary disease. I tried to buy Rx diet can food for him, which I have been buying for at least 10 years, just for the records. While ordering, website asked to upload authorization (Rx). And I did it, but it didnt go through. Ok I called the number (help/support), I ended up talking with the person, who OF COURSE, had very little clue about Rx food for cats. And she got very concerned and scared, because I tried to order the food with the word stress on it. C/D line of Hills contains multiple choices: just C/D, C/D anti-stress, C/D + metabolic ALL ARE GOOD FOR THE **** WITH URINARY PROBLEMS. Doctors know it, cat owners know it and IT IS STUPID, ANNOYING AND TIME WASTING TO WRITE AT THE Rx EVERY SINGLE TYPE OF CAN FOOD, the cat can be eating! The persons, who are working for the Chewy Company are completely non-educated zero, non!!! So after that person (Chewy Company) did eat about hour of my time, they still were in a big doubts if they can sell me the food Ive been ordering. And I finally cancelled the whole thing. After uploading my very fresh (renewed) Rx for my Cat food. I think I wont try again to buy through this Company. Ever. And I think: the Chewy Company has to be restricted from selling special Rx pets food since they dont bother to hire professionals (simply because they dont want to pay decent money, so they hire absolutely low educate people, who cant make their own decisions, cant take any responsibility, and do not interested to educate themselves).Chewy, Inc.
Date: 04/28/2025
Hi ******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the appropriate teams for coaching opportunities where needed.We understand how important it is to get the right prescription diet for your pet quickly and without unnecessary stress. We sincerely apologize for any confusion or inconvenience you faced while trying to place your order. Our process requires specific authorization from your veterinarian to ensure we meet all regulatory requirements for dispensing prescription diets. We completely understand your frustration, especially given your long-standing history of caring for your cats needs. Upon further review, weve confirmed that the authorization submitted for Gosha is specifically for ****** Prescription Diet c/d ********************** Feline. This authorization also permits substitution with Royal Canin Urinary SO or an equivalent veterinary diet. Because veterinary diets are specially formulated to meet specific medical and nutritional needs, we are only able to fulfill orders that match the exact products listed on the veterinarians authorization. In this case, the authorization on file applies solely to ****** Prescription Diet c/d **********************, and we must follow those guidelines when processing your order.
Lastly, we are pleased to inform you that your account has been successfully updated with the provided authorization, which is valid through February 20, 2026, with unlimited refills.
We truly appreciate your feedback and the opportunity to assist you. Should you have any questions or wish to consolidate your accounts, please do not hesitate to contact us. We are available 24/7 and are always happy to help.
Thank you for choosing Chewy.
Warm regards,******* R
Customer Care Manager
**********************Chewy, Inc.
Date: 04/28/2025
Hi ******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the appropriate teams for coaching opportunities where needed.We understand how important it is to get the right prescription diet for your pet quickly and without unnecessary stress. We sincerely apologize for any confusion or inconvenience you faced while trying to place your order. Our process requires specific authorization from your veterinarian to ensure we meet all regulatory requirements for dispensing prescription diets. We completely understand your frustration, especially given your long-standing history of caring for your cats needs. Upon further review, weve confirmed that the authorization submitted for Gosha is specifically for ****** Prescription Diet c/d ********************** Feline. This authorization also permits substitution with Royal Canin Urinary SO or an equivalent veterinary diet. Because veterinary diets are specially formulated to meet specific medical and nutritional needs, we are only able to fulfill orders that match the exact products listed on the veterinarians authorization. In this case, the authorization on file applies solely to ****** Prescription Diet c/d **********************, and we must follow those guidelines when processing your order.
Lastly, we are pleased to inform you that your account has been successfully updated with the provided authorization, which is valid through February 20, 2026, with unlimited refills.
We truly appreciate your feedback and the opportunity to assist you. Should you have any questions or wish to consolidate your accounts, please do not hesitate to contact us. We are available 24/7 and are always happy to help.
Thank you for choosing Chewy.
Warm regards,******* R
Customer Care Manager
**********************Review fromKimberly Z
Date: 04/21/2025
1 starKimberly Z
Date: 04/21/2025
**************** has plummeted. Authorizing scripted food takes longer than had before and then shipping is now days longer as well. So when you need food to feed your animals you better be able to wait 7-10 days for your order! I used to be able to order when I knew I had maybe 2/3 days left of food and it would deliver right when I need it. Now you need to order so far in advance and most people dont work that way.Chewy, Inc.
Date: 04/30/2025
Hi There ********!
Thank you for taking the time to speak with me today. Im so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. Your feedback is incredibly important, and I truly appreciate your patience as we work to make things right.
As we discussed, Ill be personally monitoring the tracking on your recent order to ensure everything arrives as expected. Please rest assured that your concerns are being taken seriouslywe are currently reviewing your recent interactions with our agents and will follow up with the team for a coaching session to address any missed opportunities.
If you have any additional questions or concerns in the meantime, dont hesitate to reach out. We're here for you and your pet every step of the way.
Warmest Regards,
******** M
Customer Care Manager
ChewyReview fromCarolyn G
Date: 04/19/2025
1 starCarolyn G
Date: 04/19/2025
If I could leave zero stars I would. Had to call three times and they still did not get my order correctly processed. The worst!Chewy, Inc.
Date: 04/24/2025
Hi there *******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. Were reviewing your recent interactions with our agents and will be following up with the appropriate teams for coaching opportunities where needed.
Thank you again for taking the time to speak with me about your recent Credelio Quattro order for ***** and Gipper. As we discussed during our call, a $35 eGift Card has been added to your account and is available to use on any future Chewy order. Additionally, I wanted to confirm that a refund in the amount of $19.09 has been processed for order ending *****. Generally speaking, you should see the refund credited to the account associated with the payment method on file within 3 to 5 business days, although that timing may vary based on your banking institution.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Kind regards,
Hidekel *************************** Manager
********************** PharmacyReview fromBrant T
Date: 04/17/2025
1 starBrant T
Date: 04/17/2025
Because ***** is horrible I may have said s*** or dam when speaking to a chewy *** because ***** doesnt answer there phones and chewy has cancelled my account and have blocked my number because when I call them the call never goes throughChewy, Inc.
Date: 04/18/2025
Hi there *****,
At Chewy, we strive to provide a positive experience with every customer interaction, and we understand how frustrating shipping issues can be, especially when it involves a delay from the carrier.
As we stated in our letter, we strive to exceed the expectations of our customers with each interaction and we also have a duty to protect our team members from inappropriate and harmful behavior, and we endeavor to cultivate a positive and healthy experience for everyone involved. Therefore, after careful consideration, we regret to inform you that, due to your recent interactions with Chewy team members, we terminated account. This decision is based on a number of factors including, but not limited to, documented, inappropriate behavior, such as the use of harmful and/or offensive language in your communications with our Chewy team members.We deem this behavior a violation of Chewys internal standards and Chewys Acceptable Use Policy, which is available to review on Chewy.com.
Please note that we do not take these actions lightly and understand that you may disagree with this decision. We wish you and your pet health and happiness.
We really appreciate your feedback.
Warmest Regards,***** *.
Customer Care Manager
**********************Review fromMichael A
Date: 04/17/2025
5 starsMichael A
Date: 04/17/2025
We recently lost our dog of 14.5 years. It was very traumatic and painful. We had just purchased a large bag of food and dental Treats from chewy. They gave us a full refund and asked us to donate it to a local shelter.The next day we received a bouquet of beautiful flowers from Chewy for sympathy for our pet. That was so heartwarming and unbelievable. We are forever a customer of ********************** and we tell everyone we know about this story. Thank you Chewy.com and their customer service team.Chewy, Inc.
Date: 04/21/2025
Hi there *******,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved pet. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided your fury friend with a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm Regards,
******* *.
Customer Care ManagerReview fromKevin H
Date: 04/14/2025
5 starsKevin H
Date: 04/14/2025
Chewy is FANTASTIC ! We get all our little ****** dog prescriptions from them . They are cost competitive and their **************** is second to NONE ! Very Pleased .....Chewy, Inc.
Date: 04/16/2025
Hi there *****,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your ****** **** extra love from all of us here at Chewy.
Warmest Regards,***** B
Customer Care Manager
**********************
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