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Business Profile

Skin Care

DermalMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Important information

  • Customer Complaint:
    It has come to BBB's attention that the business is requesting that a customer(s) withdraw generally filed through BBB as a condition of resolving the generally. BBB does not withdraw generally under these circumstances.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Vaginal Tightening Serum I sent an email to the company that the item's consistency is like glue and therefore could not be used with a dropper. I received an email that I should "warm" the bottle first since it could have been "exposed to extreme conditions during shipping". That did not work. I used the product anyway and experienced extreme burning in my nether parts until the next day. My concern was that the item was expired or from a bad batch. I reported it to the company by email and they have failed to address the issue.TImeline:Reached out on 1/31/25 @ 2:22pm to let them know the liquid was too thick and asked for advice on how to use.They responded on 2/1/25 @ 10:25am advising me to warm the bottle and shake before using (not possible).Reached out again on 2/1/25 @ 8:52 pm to let them know it was burning.Reached out again on 2/1/25 @ 9:52 pm to enquire what was in the formulation.Reached out again on 2/3/25 @ 10:58 pm asking for a response to my emails.Received a response on 2/4/25 @ 9:15 am. This was their response:Dear ******,Thank you for your inquiry. We completely understand the importance of knowing what youre applying to such a sensitive area. Our Vaginal Tightening Serum is formulated with natural, skin-safe ingredients that help promote firmness and elasticity. It is free from parabens, artificial fragrances, and harsh chemicals.If you have any allergies or specific concerns, please let us know, and we will be happy to provide more details on key ingredients to ensure safety and compatibility.Let us know how we can assist you ************ regards,DermalMD Support Team

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased some tighten gel for $58 from the website on July 20th. I received the product a few days later. The product did not work the way that I thought it would work and I had issues with it. On their website, it states that they will do a 100% refund and thats why I decided to purchase the product because there are times where products do not work or they cause issues with me. I emailed the company to get the instructions on how to return the product and get a refund because of the issue of it not working and the experience I had. They emailed me back stating that they do not do refunds on used products. I showed them a screenshot of their site and informed them that it does not show only if the product is unused. I followed up on my email because the 48 hours response window was running out for them. They replied with the same email. I told them that their site is misleading because there is no information stating only on unused products but everything on their site you would have to use to see if it works. I dont understand their refund policy.

    Business Response

    Date: 09/11/2024

    Refund has been sent, please check your email or login your ****** account. 

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company and spent $60 on a product on 4/1. I received a confirmation email with a tracking number, but no order number. It has now been 20 days and I have not received any update on the shipping since label printed and that was on the 3rd. I emailed the support email a week ago around 4/12 and received nothing. I emailed again today and contacted their messenger portal and have not gotten any support. Im starting to believe all of the reviews on the site are completely fabricated and this is a scam site. It claims 100% satisfaction guaranteed, but I cant even receive an update on my order, let alone try it. Very frustrating seeing my hard earned money be wasted. Very disappointed.

    Business Response

    Date: 08/09/2024

    Dear *************************,


    I hope this message finds you well. I want to sincerely apologize for the inconvenience you've experienced with your order not arriving. This is certainly not a common occurrence, and I deeply regret the mistake that has been made on our part.


    We truly value your business, and I want to make this right for you. Could you please let us know how we can best resolve this issue for you? As a gesture of goodwill, we would like to offer you the product you originally ordered, along with two additional products of your choice, completely free of charge.


    Please let us know which products you'd like to receive, and we'll ensure they are shipped to you promptly. Thank you for your understanding and for giving us the opportunity to correct this.

    Warm regards,

    DermalMD

    Customer Answer

    Date: 08/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would appreciate to receive two of the initial product that I ordered, and I will add on the cellulite reduction serum. Im pleased with the response to this issue, and I am excited to try these products- hopefully to be a recurring customer. Thank you so much, 

    Sincerely,

    ******

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from an online business called DermalMD. They never sent the product I ordered and they will not answer me via email, messenger, or any other means of communication mentioned on their business website.

    Business Response

    Date: 11/22/2023

    Hi we have a huge demand for our products, and the production of such high quality treatments, that work well take a long time.  Your item has been shipped and we apologize for the delay. We are constantly trying to adjust to the demand without sacrificing quality. Here is your tracking link, your item has been shipped:

    **************************************************************************************************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned 2 items last month and showed that they received it on 11/28 but I have not received a refund. Uploaded is the tracking and copy of the receipt.

    Business Response

    Date: 08/09/2024

    I hope this message finds you well. I wanted to follow up with you regarding the refund for the items you recently returned. Could you please confirm if you have received the refund on your end?


    If there are any issues or if you need further assistance, please don't hesitate to reach out. We're here to ensure everything is resolved smoothly for you.
    Thank you for your time, and I look forward to hearing from you.


    Best regards,

    DermalMD

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $78 on August 28th for a product. I never received a confirmation notice but did receive a shipping confirmation on 08/30 stating my order shipped. I still have not received the product. When I track it, it says it has not yet shipped. I emailed the company asking for an update and never received a response.

    Business Response

    Date: 09/14/2022

    Hi ******,

    Apologize for the delay due to the huge demand of the product.

    However we have processed your order as priority.

    You can track the order from the following link.

    https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111202557986542508

    Order status seems it will be delivered in your doorstep at today.

    If the product is received, I kindly request you to close this case from your end.

     

     

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm continuing to receive regular spam comments on my blog promoting dermal md's products. I've told the company to stop their spammy practice but they've ignored me, and now I'm getting 3+ comments a day throughout my blog from them. The attached screenshots aren't even half of the spam comments this company has left.

    Business Response

    Date: 09/14/2022

    Hi *****,

    First I apologize for this kind of spamming which is used our name "Dermalmd". And we did not receive the any email regarding this before.

    Our intention is not to de promote the competitor products. However we are the responsible to find the solution for this problem.

    Give me few days, I will check with my all team members and get back to you.

    Regards,
    ****

     

    Customer Answer

    Date: 09/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and hope that they will indeed look into this matter. 

    Sincerely,

    ***************

DermalMD is NOT a BBB Accredited Business.

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