ComplaintsforCraftmatic Internet Sales
Adjustable Beds
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered full size mattress and adjustable base April 25, 2024 and paid by telephone check. Bank posted payment April 26, 2024. I was told wait time was about 2 weeks. I have tried to get status of order sev eral times, but my phone number was blocked. got thru once on cell phone then it blocked. Today is July 12, 2024 and I either want delivery or my money back. Cannot get anyone to return call or text. I ordered from this company in Jan 2018 and had no problems. Need to know what is going on.Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a bed from this company in September of last year. I paid $3,162 for this bed and I have yet to receive it They told me that my bed would be delivered in 6-8 weeks. I have tried calling them numerous times requesting a call back. I have asked to speak to the manager and the shipping department both. When they transfer me over, it ends the call. They will not call me back and have blocked my number from calling them. I have to dial *67 to get the call to go through. I have sent out emails and tried every way possible to get them to call me back and still after almost a year I cannot get any information. I would like to warn others before placing an order from this company.Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My dad purchased a craft mastic bed from them. They said it would be delivered and it never showed up. He called and they said it got misplaced and theyd get him a different one. To this day he has not gotten his bed and they will not take his callsInitial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a Craftmatic bed on May 2nd, 2024. I was asked to use an e-check which I did. I was told the bed would take about two weeks to be delivered and someone would call me about delivery. I also paid for the delivery of the new bed and taking away of the older one.It's now almost 2 months since the order and I have been told two weeks in a row that the bed was leaving the factory this Friday. But nothing ever happened. I cannot get a call back or even an honest answer about what is going on. I told the owner it was feeling like a scam and he assured me it wasn't. I don't know why he would have told me it took 2 weeks to fulfill an hour when it has now been 2 months since the order and I haven't heard anything. If there's a problem, a back order problem and I had some idea what was going on, I'm still flexible, but the phone call avoidance and being told a flippant "it's leaving the factory" when it really isn't, that's what is very suspicious.Initial Complaint
06/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for the *** in full. Was told It would be delivered in July 2023. When I call about the date it was change to October 2023. Brought a ticket to fly to my home in ******, **. Called to see when the bed would be delivered and no one answered I continued to call and was blocked,Initial Complaint
04/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 4/10/23 I ordered 2 Craftmatic Adjustable Beds. One king *** and put a $500 deposit on a queen *** to be delivered to *****. I have on numerous occasions called the company for delivery over the past ***************************************************************************** soon. After several months I was tired of waiting for the king *** to be delivered to my Florida address. On one occasion, the delivery department called my daughter ******* to tell her they would be delivering the following week but NO DELIVERY was made. I was frustrated and concerned I was never going to receive my *** so I called on many occasions asking them to refund my money. Although I put a $500.00 deposit on the queen *** to be delivered to my address in *****, they kept the $500 and I received no queen ***. When I was in ******* the first week of April 2024, I called several times. At first a gentleman answered the phone. When I asked about delivery he told me to call back on Monday and ask for ***** or *****. I called back and when I gave my name, the gentleman hung up on me. When I called back I left a message on the answering machine that I was filing a complaint. I called immediately called back again and when the gentleman answered I could hear my voice on the answer machine. When he realized it was me, he hung up. After that, no one answered the phone. It was only the answering machine. I bought a Craftmatic Adjustable Bed 20 yrs ago and still have the ***. I have had 3 major back surgeries and really wanted a new ***. I believe they are taking orders from vulnerable people with no intentions of delivering the ***s which is intentional fraud.***********************Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In May 2023 I spoke with a salesman for Craftmatic Beds named **************. I agreed to purchase a Craftmatic ********** a check for a $500 deposit to Craftmatic PO Box ******, *********************** .I then sent a check to them for the balance of $ 2300+ end of June 2023. The bed was on ********** did not have a delivery date yet for me. I called them from Jun Unti Nov 2023 & still not delivery date. I told them I wanted to ***** the bed. & get a refund of my $2800+. They said, "Oh, we almost have delivery date" & transferred me to Bookeeping. They never answered I left a VM for them. I was for a delivery date after they said they expecting one. Never happened to this date.I ended up buying a bed locally & never received the Craftmatic. I want a refund check sent to me for the total of $ ********. asap I have been very patient & believing them but I had to purchase a bed ********** want to cancel & get my refund check $2831.55 sent to me.Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid the full amount by credit card on April 21, 2023. They wuill not send me the bed and now they apparntly have my phnoe blocked as I cannot get through. I am at my wits end.Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date 11/24/2023 Invoice # ***** Price: $4,719.95 The invoice was for a double adjustable bed with mattress. They said they were having a back log in obtaining the mattresses and that they would send the base and a temporary mattress, full queen. We agreed to that and have the email that they were going to do this. I have called numerous times and sent a letter, with no answers. When I did get through they would always send me to delivery telling me that they would call bak and never did. ********** they would acknowledge the case but never get back to me. The matress they gave us is not worth the $2,600 we paid them.I really don't know how to resolve the problem since I need an 80x30 matress and their is no company that sells a mattress that size.I can resolve by getting a complete refund. They were my last resort. If I go to another company the only adjustable bes they have with two matresses are 84x30 and that is to big for our room.Initial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a bed on 12/28/2023. I had reached out to the website and was called the next day. The salesman offered a left-over Black Friday deal for $3,512.44, I paid that day by credit card.The salesman told me that the bed would arrive around 1/7/2024. It has not been delivered yet. The salesman will not return my calls. At this point, I want to cancel the order and receive a refund. I have reached out to the salesman directly, I have left messages and texts. I have called the company number that is on line. Today, I also left a message on the website at their contact email.
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Contact Information
Customer Complaints Summary
168 total complaints in the last 3 years.
96 complaints closed in the last 12 months.