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ComplaintsforCraftmatic Internet Sales
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a bed online from craftmatic adjustable beds on October 6, 2023 for $2,791.80. They were supposed to have an independent contractor deliver the bed. If I got a call from a contractor they must have called when I was at work. I can't have my cell phone with me at work because I work around explosive gases that might be ignited by a cell phone. I called several times in November and December to try and get a resolution to the problem meanwhile I was paying $1975 for a new apartment that I could't sleep in because there was nothing to sleep on so I was now paying rent on 2 apartments. Since then when I try to call them it seems that they have put a block on my phone and I can't call them or the seller ***** whose phone # is ************. They do have a restocking fee of $750 so I would like to get my $2,031.80 returned to me.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I previously filed a complaint with the ** on this matter #******** July 2023, Craftmatic gave a response they would issue me my deposit back ASAP, well it is February ***** and I still have not seen my $500 deposit I was promised back. Now when I call i get forwarded to a voicemail, or they just disconnect me. This company is praying on individuals, make you put a deposit down before you are even approved for the financing, that they ASSURE WILL GET APPROVED, then they keep your money.Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The first week of October 2023 I called Craftmatic Bed for a replacement remote he said he didnt have any but he would sell me another bed so I gave him $500 deposit I checked my finances and I could not afford the payments he wanted I canceled the bed within an hour had not even left the desk yet for delivery I talked to the same gentleman and he said that he would refund my $500 to my credit card that never happened I called almost every day kept getting voicemail I asked for an invoice and never received that *** sent a complaint to the complaint department never got back to me answering machine said they would get back to me in 24 hours never happened when I did get through to somebody they said they would send me the invoice that was two months ago it never happened I dont know what else to do please help They never sent me My refund backCustomer response
03/05/2024
Confirmation number R0109674 and the only number that I could reach anybody and the gentleman who took the $500 out of my ********* is ***** ************************ he said that they were going bankrupt chapter 1 but they are still going to send the refund back to my bank of $500 but I dont believe that this is been going on since 1 October and I asked for a receipt for my $500 and they never sent it to me and I had talked with a **** from accounting thank you so much for your help I also sent a dispute to the dispute DepartmentCustomer response
03/05/2024
Confirmation number R0109674 and the only number that I could reach anybody and the gentleman who took the $500 out of my ********* is ***** ************************ he said that they were going bankrupt chapter 1 but they are still going to send the refund back to my bank of $500 but I dont believe that this is been going on since 1 October and I asked for a receipt for my $500 and they never sent it to me and I had talked with a **** from accounting thank you so much for your help I also sent a dispute to the dispute DepartmentCustomer response
03/30/2024
Good morning Im just checking to see if theres any results or if you need anything more from me? Thank you so much for your help I appreciate itCustomer response
04/04/2024
I have tried to contact them for the past seven months and they will not answer my calls the last call was they were going out of business and I havent heard anything further from them I dont know what else to doInitial Complaint
02/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In Nov. 2023 I ordered a bed from Craftmatic and waited. No bed ever came. After several attempts to reach the people I spoke with at Craftmatic I checked BBB and found a "F" rating. Using every number I had for the company, without a response, I said "at least they didn't charge my card." However, going over past bank statements I found a charge on my account.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Business was contacted on February 15 at 8:00 A.M. and again at 9:00 a.m. Messages were left regarding the problem that ************************* was not satisfied with the bed. No calls were returned. *****, from the business, was contacted at approximately 7:30 p.m. He answered the phone. My husband told him the problem and that his father, *******, wanted to return the bed. ***** responded "good luck with that" The phone call ended. The bed war advertised that if not satisfied they could return it within 30 days. ******* would like to return this bed for a full refund.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for 2 twin bed frames with mattresses in November of 2023. The mattresses were delivered. The frames have never been delivered. The phone either does not work or goes unanswered. I have sent messages and letters to the company. No response. I need the frames or my money returned. The amount may not be large to some people but to me it is large. I can send copies of my checks etc if needed.Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a bed from Craftmatic, it's the wrong bed. It is damaged and I can't get them to make it right. They said I was wrong, that it was impossible. I can't afford to pay ******** for a bed I can't use. This is creating a huge hardship for my family.Initial Complaint
02/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was first contacted on 8/7/23 by *******************, when I tried to contact him a woman by the name of ********************* answered the phone and said that she would be able to help me, I allowed her to and that's where my problem started, I placed an order with her and made a 500.oo deposit with my debit card, when I told my girlfriend about it, she suggested that I wait until my disability goes through, I've been on disability since sept 2022, and still waiting for their decision, I called ************** the next day after I placed this order which was 11/28/23, and she told me to call a Lady that works with her by the name of ************************* on 11/30/23, I explained my situation to her, she tried to convince me to not cancel, but I was able to convince her that I'm a disabled veteran out of work on a disabilitating injury and currently not receiving any funds at this time, in which she said that she would return my ****** cash deposit, it Never Happened til this day. The , Order #***** , I hope that you can help me with this.Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase of a Craftmatic bed via telephone, I paid for bed (over $3000). Purchase took place in Oct-Nov of 2022. Company agreed to hold delivery until I could receive bed. I called company to have delivery of bed but was met with a no go, getting someone to answer call was to no avail.Since Sept-Oct of 2023, I have called numerous phone numbers on a weekly basis. More often than not, no one answers the phone, and on rare occasion when it is answered, I got the run around or told that ************** would return my call w/in ***** hours so that I could set up delivery of bed. NO ONE ever called with exception about three to four weeks ago, phone rang twice then an immediate hang up as I was answering phone. Since then I have not been able to reach anyone.I want the bed or a refund executed ****. Please help me find a resolution to this laborious problem.I do not have documents of purchase since purchase was done over phone. Was told receipt and information would be sent via email.Sincerely ***********************Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a King size Craftmatic on 9.17.23 for $1000 down and and additional $3022.95 because they said I would get it faster. My invoice number is *****. I bought it because my wife was having surgery, and needed it. They said it would be delivered the next week. Then they sent me two twin mattresses, but never sent the framework, as it wasn't in stock. I never received the frame. I made multiple calls, and now they do not *************. They also said they would put it together for me. I would like them to pick up their mattresses, and give me a refund.
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Contact Information
Customer Complaints Summary
168 total complaints in the last 3 years.
96 complaints closed in the last 12 months.