Complaints

This profile includes complaints for Lindstrom Air Conditioning & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lindstrom Air Conditioning & Plumbing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lindstrom Air Conditioning & Plumbing

  3581 W McNab Rd Pompano Beach, FL 33069-4810

  
• 

  Lindstrom Air Conditioning & Plumbing

  635 NW Enterprise Drive Port Saint Lucie, FL 34986

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a unit that has been compromised by their own doing. I had mold and service calls that made it worse. They have not called me back and I want a response and resolution.

  

  Business Response

  Date: 01/27/2025

  Good afternoon,
  
  Thank you for sharing your concerns. We understand the importance of ensuring the **** system is working optimally. During our initial consultation, the sales representative provided a quote for duct replacement, which was respectfully declined. To further address your concerns, our technician conducted a thorough inspection and confirmed that there was no bacterial presence in the system, as related to the mold issue you've mentioned. The accompanying photos confirm that the installation is clean and functioning properly on our end.
  
  If you would like to proceed with duct replacement, we would be happy to provide an updated quote due to price adjustments. We can also coordinate scheduling the quote and work, if accepted at your earliest convenience.
  
  Please dont hesitate to reach out if you have any additional questions or would like to discuss next steps.
  
  Best regards,

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22847263
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/06/2025

  Please dismiss this complaint as it has no substance, thank you. 

  Customer Answer

  Date: 02/07/2025

  Another problem I'm having is rust and coolant leaking and all my bushes and trees are dying. This is a problem I'm not done complaining about it this company is not making good and they sold me a unit that was not appropriate for my needs

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an AC unit from this business from day one we had issues and problems we had to change the machine core twice after being new and installed since then the machine became a drain of money this business never took responsibility of factory defect kept sending Technicians for repair that is costly but no resolution

  

  Business Response

  Date: 11/04/2024

  Hello,
  I don't see where we installed any equipment to this location. Last time we serviced this location was on 7/26/2021.
  
  Please provide more information if needed, thank you.

  

  Business Response

  Date: 11/04/2024

  Hello,
  I don't see where we installed any equipment to this location. Last time we serviced this location was on 7/26/2021.
  
  Please provide more information if needed, thank you.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/23-AC went out we called Lindstrom to come out. 9/25- A technician from Lindstrom came out and diagnosed our AC stating the ************* is bad. My husband asked if the valve could also have gone bad and we were told that there is no valve in our unit and they would order the stepper motor. 9/27- I called to follow up on the stepper motor I was told the part was still not in and the parts department was not available- I was told they left early 4:45pm 9/30- we called to follow up on the stepper motor at this point we were told still no part then it was confirmed the order was actually never placed- they placed the order at that time.10/2- A technician came out to install the stepper motor- that apparently was not the issue he called someone they worked through troubleshooting on what the issue could be we were told it was not the metering valve (mind you we were told there was no valve in the unit) and this part is being ordered 10/4- I called to check on part I was told it is still not in and should be in next week 10/7- called to check on part still not there but should be here10/9called to check on part still not there and they are closing early due to storm and will be closed 10/10 due to storm- I left a message for Manager ***** 10/11called at 8am to check on part still no update she emailed the parts department and will get back to me when she hears something- I left a message with manager ******. I called back and 9:40am still no news- I asked to speak with a manager and all managers are busy no one can take the call all staff is busy. I asked for the managers and emails I was told they cant give out their work emails I was told her manager is ***** ***** - I told her I will hold while she gets him- she came back and said hes not available or in his office. I am still currently on hold waiting to speak with someone. (10:07am) she came back on the line and told me ***** ***** is contacting the vendor Monday marks 3 weeks with no air conditioning.

  

  Business Response

  Date: 10/14/2024

  ********,

  Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad we could resolve the issue on 10/11/2024.
  If you have any further suggestions or concerns, please dont hesitate to reach out. We value your business and hope to serve you better in the future. Thank you.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22410495
  
  I am rejecting this response because:I am writing to formally lodge a complaint against Lindstrom Air due to a series of unsatisfactory service experiences with their company regarding our air conditioning unit. Approximately three months ago, we encountered an issue with our A/C system and, after filing a complaint, the company managed to locate the necessary part and came to resolve the issue. Unfortunately, the delay left us without air conditioning for an entire month, a situation that was extremely uncomfortable. Fast forward to a week ago, our A/C unit stopped cooling again. After speaking with the Service Manager, ******, we scheduled a service appointment. A technician came to our home on Thursday, filled our unit with Freon (which has happened multiple times in the past), and informed us of a leak in the evaporator coil. We ordered the replacement part but haven not received updates regarding its arrival. Yesterday, I contacted Trane Supply in ******* and learned that the necessary part is IN STOCK in *********, suggesting that Lindstrom could have easily arranged for a quick transfer or sent someone to retrieve it. I provided this information to Lindstrom, but each time I called, no manager was available to speak with me, customer service representatives were unable to provide any assistance.Despite our repeated attempts to follow up with ****** and ******** regarding the status of the part, we have not received a single call back. Most frustratingly, when I called again at 4:26 PM, I was informed that all managers had left for the day. This level of unresponsiveness and disregard for customer service is completely unacceptable considering our ongoing issue with the A/C unit. I respectfully request the BBBs assistance in addressing this matter. It is my hope that Lindstrom Air will expedite the acquisition and installation of the part so that our air conditioning can be operational again, and that they will take measures to improve their communication and service practices moving forward.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/28/2025

  Good morning,
  
  Thank you for reaching out and sharing your experience. I completely understand your frustration with having an HVAC system that isnt cooling properly, especially during a prolonged waiting period.
  
  I want to assure you that we are actively monitoring all parts orders and take steps each day to follow up on delivery statuses. In cases like these, we always strive to ensure the fastest resolution by escalating orders when necessary. Additionally, our service manager did offer to provide temporary spot coolers and perform a refrigerant top-off to help with the cooling in the interim, and we regret that these options were not sufficient for your needs.
  
  As you may know, manufacturers sometimes go above and beyond to resolve delays by sourcing parts from other companies that may have them available, but I acknowledge the inconvenience this has caused and understand how frustrating it can be to not have timely updates or resolution. We are committed to making things right and will continue to do everything we can to get your AC fully operational.
  
  If there are any additional concerns or questions you have, please dont hesitate to reach out. We truly value you as a Lindstrom customer and are here to assist in any way we can.
  
  Thank you for your patience.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday you send a man out to fix a problem. My air conditioner wasn't running and it was 82 degrees inside. This was supposed to be covered by my yearly contract. It was the 2nd visit of a yearly contract. I paid you by credit card over the phone.The man they sent did not do a thing but talk on his phone. He then told me I needed a tech man and would have to wait 2 days . I told him to wait 2 days with 82 degree temperatures was unacceptable. He said he would not charge me. Lindstrom should refund me half of the cost of my contract.I hired someone else who fixed my problem. I shall not be dealing with them anymore. Sincerely, ******* *********

  Customer Answer

  Date: 10/04/2024

  Lindstrom resolved my issue 

  They will issue the part of the contract that was unused

  Case closed. 

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13th, 2024, after coming home from dinner, my house felt warm. I checked the air conditioning thermostat, and it was off. I had no air conditioning. I have been with the Lindstrom Air Conditioning company for ten years and always had good service and had a service contract with them. I called for service a few times that evening and was told they could not come until Wednesday, July 17, 2024. That would be four days without air conditioning at 90 degrees and above temperatures and excessive heat weather warnings. As an 80-year-old woman, that was unacceptable. So, on the morning of July 14, I called Sansome Air Conditioning company, and they came out right away. The service call charge was $89. I still had one more maintenance service on my Lindstrom contract which was scheduled for August 7th, 2024 ( that was completed as scheduled). The Sansome charge was a total of $305 because I signed a maintenance contract with them instead of renewing it with Lindstrom. I need a company that I can rely on and not wait four days for service. I am only asking for the $89 service call charge. See the attached documents

  

  Business Response

  Date: 08/20/2024

  We stand behind our customers and due to the circumstances, we will honor the request of this customer in the amount of $89.00. 

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************, Ed.d

  

  Business Response

  Date: 08/21/2024

  Yes, the consumer will receive a check. 

• Initial Complaint

  Date:08/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to take a look at my air conditioning unit, which had shut off and was not working. They said they did a full review of everything and everything including air filters, drainage they said all looked okay. After he had left a few days later, the air air conditioning went out again, so we had another company come in and take a look at the air conditioning unit which said that we needed a whole new air conditioning unit replacement. The filters hadnt been looked at the drainage hadnt been looked at just based off of what they could tell of how old everything was that nobody had touched it in a long time, I was charged $99 for the consultation from Lindstrom air conditioning yet they werent able to find any problems but two other companies that I had hired to take a look said the same problem occurred that I would need a new air conditioning unit. I have provided a copy of the invoice, picture of the filter after he looked everything over. A copy of the new invoice from the other ** company after looking at the ** unit.

  Customer Answer

  Date: 08/13/2024

  Issue has been resolved and the company is refunding the $99 charged to me for their services. 

  

  Business Response

  Date: 08/14/2024

  Spoke to Customer. Agreed to Refund the $99 for the service call.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of Lindstrom Air Conditioning!!!When we purchased our new build house in 2021, we upgraded our AC units. It included a 10 year labor warranty from Mechanical Air on top of Carrier's parts warranty. My fault- I forgot about the labor warranty. Based on recommendations, I signed up with Lindstrom for a maintenance plan.December 2022, we needed to replace the evaporator coil. The part was covered but Lindstrom charged me $1144 for labor.Fast forward to May 2024. The evaporator coil needed to be replaced again. I had a small company come and diagnose it. He looked up our unit and saw that it was covered with parts and labor warranty from Mechanical Air. He recommended we use Mechanical Air as required by law since it would be totally covered and walked away from a big job.June 2024, we're having problems again with the same unit. Mechanical Air said I need an evaporator motor and an air purifier door. I mentioned that Lindstrom had charged me for labor in 2022 and he said it was illegal because they should have disclosed the info to me as the small company had.I spoke to Lindstrom and they are taking no responsibility for the non disclosure. The manager,******, was rude and arrogant and blamed Mechanical Air for not reminding me about the warranty.STAY AWAY FROM THIS DISHONEST COMPANY!!!

  

  Business Response

  Date: 07/01/2024

  On 11/26/22 we received a request for Air Conditioning Service from *********. We offered her an appointment for $79 diagnostic fee and if she went ahead with repair we would waive the diagnostic fee and she agreed. Our technician went out and checked the system finding a faulty evaporator coil. ************** did not disclose that there was any type warranty on her equipment installation as Lindstrom Air Conditioning was not the original installer. We did check with the manufacturer Carrier's website and it did indicate the part was in warranty but no labor warranty so we did not charge for parts. We quoted the repair and replacement of the evaporator coil for labor to the amount of $1,144.15 which was agreed to and paid. ************** never indicated she had an extended labor warranty at anytime. Lindstrom Air Conditioning is not authorized and does not honor extended labor warranties purchased from the original installer Mechanical Air. Lindstrom Air Conditioning provided the expertise and labor to complete the ** repair and has made no labor claims to any third party warranty company. It is unfortunate that ************** did not remember she had an extended warranty and should have reached out to the original installer before asking us to fix it if she had any concern. Our position is that we charged a fair price for labor to make the repair and we honored the manufacturers parts warranty. There will be no refund from work done on 12/1/22. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21908028
  
  I am rejecting this response because:
  I am not saying that lindstrom was responsible for fulfilling Mechanical Airs labor warranty. I am saying that Lindstrom had the responsibility of giving me the information that the labor was covered by mechanical air- Just as the small AC company gave me the information that both labor and parts were covered. After that, I could have had the choice to use either company. 
  Lindstrom purposely withheld that information from me. That is why I am reporting lindstrom for their poor business practices. 
  Sincerely,
  
  **************

  

  Business Response

  Date: 07/09/2024

  Lindstrom AC is not obligated or required to check for 3rd party labor warranties. It is entirely up the consumer to disclose if there is a labor warranty. For public relations purposes and in good faith Lindstrom will agree to refund $200. 

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Soy *****

• Initial Complaint

  Date:03/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Lindstrom Air Conditioning and Plumbing regarding a recent service visit to my residence. My name is *************************, and I reside at ***********************************************************************************************. My contact number is ************, my email address is **************** June 13, 2023, I initiated a service contract with Lindstrom Air Conditioning and Plumbing, located at ******************************************************************************, ************, with the understanding that I would receive reliable and honest service for my **** needs.Unfortunately, on November 20, 2023, and again on March 26, 2024, Lindstrom technicians were dispatched to my home to detect a freon leak in my air conditioning system. Despite my concerns and the previous diagnosis of a leak, both technicians failed to identify any leak during their inspections. Moreover, during the initial visit on November 20, 2023, the technician did not even perform an electronic freon leak test, which is standard practice in such situations. It should be noted that my air conditioning system is only 2 years old.On March 26, 2024, despite the lack of a conclusive finding of a freon leak during both visits, I was unjustly charged $182.75 to my account for services rendered. This appears to be a clear case of exploiting consumers, especially senior citizens like myself, for financial gain. Money is important to me because Im on a fixed income.In my attempt to seek resolution, I contacted *******************, Manager of Lindstrom Air Conditioning, on March 28, 2024. However, ************ insisted that I am still responsible for the charge, despite the failure to identify any issues with my air conditioning system.It is evident to me that this situation reflects unethical business practices within the **** industry, and I refuse to be taken advantage of. Therefore, I demand that the charge of $182.75 be removed from my account immediately.I trust that Lindstrom Air Conditioning and Plumbing will rectify this matter promptly and restore my confidence in their services

  

  Business Response

  Date: 03/29/2024

  We are just waiting on the customer to respond to us I have left 2 voicemails for him this morning. 

  Customer Answer

  Date: 03/29/2024

  I would like to withdraw my complaint as I was just contacted by the company and they removed the charge.

  

  Business Response

  Date: 03/29/2024

  Resolved 

  Customer Answer

  Date: 04/01/2024

  I have resolved the complaint with the company. Please **** this complaint as resolved.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new HVAC system installed with an Ecobee thermostat six months ago. The thermostat continuously reads Air Quality:Poor. On my first complaint, Lindstrom told me that I needed to call Ecobee. I objected since Lindstrom installed the system with a 100% money back guarantee if not satisfied. A manager finally came out and tried to disable the air sensor without success and finally installed a new thermostat..same problem and no help from Lindstrom. I just want a compatible thermostat without an air quality sensor or an Ecobee without one.

  

  Business Response

  Date: 03/04/2024

  Resolved customer is already scheduled on 3/8/24 for the installation of the thermostat he requested. 

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st, **** I purchased a new Trane air conditioner from Lindstrom Air. I had previously priced the system a couple of years prior but did not make the purchase at that time. Until recently the old unit became inoperable. I then acquired two recent estimates in January **** and both were in the same ball park for a new 3.5 Ton Trane airconditioner. I made the decision to purchase through Lindstrom Air. At the time of my consultation, when I asked the Lindstrom representative why the cost had increased so much over a couple of years, I was told there were new standards and upgrades added to the 2023 Trane models. After my new unit was installed I inspected it and noticed that the manufacturing date on the unit was from 2022. I was shocked to say the least. I purchased a new unit and was expecting at the very least to receive a 2023 manufacturing date. Yet, I was told the cost of the unit reflected the new standards. It is obvious that I was delivered an airconditioner that had been sitting in a warehouse for up to two years. On top of that, I was not given a discounted price, instead I was charged the cost of a brand new **** Trane air conditioner. I have never purchased an appliance before that was over a year outside of its manufacturing date. I equate it with buying a new car that has been sitting on a lot for almost two years and being asked to pay for a newer model car price.These are deceptive practices in my opinion. It does not matter to me that Lindstrom is telling me its under warranty. I feel as though Lindstrom has a practice of doing this not just to me but other customers too, unapologetically. My yep told me they dont check the manufacturers dates and they just accept what Trane ( sold directly from manufacturer to dealer) gives them. Bad practice to say the least!The resolution I requested to Lindstrom is that they exchange it and install a **** model that I purchased or discount the ****************************************** my home.

  

  Business Response

  Date: 02/15/2024

  Good Morning,

  I have spoke with *************** and explained to her that the ** system we installed meets all current regulations required by law for the new 2023 standard and was shipped brand new from TRANE. also in an attempt to assure the customer further i reached out myself to TRANE. Attached is a copy of her warranty, date we purchased and received the new ** system direct from TRANE and the response received from TRANE Consumer Relations Escalation Specialist.

  Thanks

  ****** Installation Manager Lindstrom Air Conditioning