Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was lied to and given false pretenses in order to sign up for a gap health insurance plan instead of a traditional real health insurance plan. I was made to believe that I was getting health care coverage with no deductibles. I want all of my money back. The policy number is FIR683227965 and I want everything I was charged back since they were not fore coming about what this plan was and gave me the run around to cancel the policy. It has been such a headache and waste of time.

  Business response

  01/10/2025

  Please see the attached response, thank you.

  Customer response

  01/14/2025

   
  Complaint: 22785541
  
  I am rejecting this response because:

  they are not being fully honest. They called me after I put in an inquiry online. I never called them to initiate a plan. The *** that called me did not mention that this was gap insurance he told me it was a healthcare plan with no deductibles and that I could switch my sons healthcare coverage to this plan also. I also mentioned that my son had a lot of medical issues and the *** looked up all of my sons healthcare providers and said that they are all within network. The *** never mentioned that this was gap insurance until open enrollment. I was taken advantage of. I didnt receive the welcome email and called after the 30 days to state that I havent received an insurance card nor an email with plan information. They sent it to me and I realized it wasnt real insurance once I received the card. I only canceled after I found out it wasnt real insurance and stated that several times when I called to cancel. I never stated I was canceling because I found another insurance plan and I have the email to prove it which is attached. Im a hard working person with a child with a lot of medical issues including autism, ADHD, GERD, asthma, environmental and food allergies and wasted almost $1,000 that could have gone toward his medical bills.  I would never have signed up for this if I knew it wasnt insurance. 
  
  Sincerely,
  
  ****** *********

  Business response

  01/21/2025

  Please see attached.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is a health care plan which I pay monthly. I cancelled on 1/2/2024 and expected that I would be refunded for the rest of the month of January and they refuse stating that I have to pay for the entire month even though I am no longer covered after my cancellation on 1/2/2024. I want the refund amount minus the first 2 days of January.

  Business response

  01/11/2024

  Please see the attached response and supporting documentation. Thank you. 

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In early December 2023, my wife tried to go on the *** exchange to buy health insurance but accidentally got these people (who pay to have their misleading ad show up at the top of ****** searches). She was contacted and arranged for a Health Share program. We were told that, once we got the documentation we could cancel, and get a full refund, should we decide we did not want the plan, which was to be effective January 1, 2023. Upon reading the plan documentation, and realizing who we were dealing with, we decided against the plan. We have now had multiple calls from them where they provide contractdictory information and have not yet refunded the money we paid them. The last call today, December 26, was to inform us we had to respond in writing with the information on what insurance plan we did decide to go with or they would not cancel the plan, would not return our money, and would begin to charge us monthly. After arguing with the rude representative I asked for his supervisor. When she eventually came on she said that information was not mandatory, but just "made it easier for everyone." I provided it, via email, and she said she "guaranteed" that the money would be refunded, we would not be charged anything additional, and that we would not hear from them. I don't believe it and we have received nothing indicating they will actually do what they say on the phone (which changes from call to call). Can you help us ensure we get our money back and do not get harassed further by these people?

  Business response

  01/11/2024

  Please see the attached response and supporting documentation. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩