ComplaintsforBaer's Furniture Co., Inc.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed a special order Natuzzi sectional couch on July 16th 2023 with Baer's furniture store located at *************************************************************. Sofa was delivered on November 7, 2023 with following damages, sectional did not line up, one side higher than other, stitching was poorly done, leather was not folded correctly, large gap between the *************** on cushions very loose. Returned back for repairs 11/7. Sofa delivered on 11/11 with no corrections, returned back Baer's. Received phone call sofa was corrected and delivery made 11/17/23 again without any corrections. Baer's sent ************************* to our home who is a certified technician, he indicated that sofa cannot be repaired. Spoke with **** manager in the ************* on 12/9 advising him what tech said but he insisted that couch could be repaired. So WHY did they send a tech in the first place if they don't trust their employees. *********************** said it could be repaired sofa removed on 1/11. Delivered on 1/24/24 some issues corrected not all and another issue was created by not finishing the stitching on the left side of sofa. 1/29 spoke to **** manager at ****************** indicated he cannot resolve or refund my money & need to deal with customer service in *******, **. 1/29 per *************************** at customer service **** (assistant manager) is getting with sales ************* will reach out to me. Needless to say that never happened. 1/30 call ******** Yelling how upset I am and ***** referred me to ************************* who is higher up and she returned my call asking for the photos and she would get back me on the 31st. I sent **** the photos along with 3 text message and to date I have not heard from anyone nor do I have a sectional sofa. I no longer want the couch nor do I want to deal with BAER'S FURNITURE. Hoping you can resolve my problem so I can get a full refund of $6437.39 (tax included) PLEASE HELP

  Business response

  02/05/2024

  **************** HAS BEEN AUTHORIZED TO RESELECT AND IS BEING CONTACTED BY THE ************** STORE TO ARRANGE FOR HER TO COME IN .

   

  THANK YOU

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought natuzzi sectional couch with recliners within 11 months one seat started sagging called Natuzzi after no help from Baers and still had a warranty for another month ******* sent a torch and ordered material to fix the couch Material arrived tech came back and replaced the foam.said never saw such a thing before.It is now 6 months later and no help.******* said the case was closed and we would be charged for labor and they would send us a quote.No response The couch was charged 6/29/22

  Customer response

  01/28/2024

  we made an appointment and saw ******************* and she is sending out ******** leather furniture repair @cleaning

  she doesn't think our warranty that is still good would help even though we spent additional money for it 

  not realizing the restrictions which was dumb of us.

  she said she was sending the natuzzi rep but seems to think this company was a good choice

  Business response

  02/08/2024

  I AM WAITING FOR A RESPONSE FROM ******* AND WILL RESPOND UPON RECEIVING IT

   

  THANK YOU

  Business response

  02/08/2024

  I AM WAITING FOR A RESPONSE FROM ******* AND WILL RESPOND UPON RECEIVING IT

   

  THANK YOU

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered a leather Bernhard sofa 1/27/19. Summer of 2010 saleswoman ********************************* called and asked if we would pay balance due, as she was leaving Baer's and wanted her commission. We paid. Fall of 2019 the couch was delivered (don't have exact date-we are seasonal in *******). Leather discoloration was noticed a year later and we called Baer's in March 2021. They said they would send specialist to our home. Two attempts failed--the first date on calendar the technician didn't show. The second attempt they cancelled because it was "too humid". We left for the summer. Fall of 2021 we called again . A technician came on 10/15/21--he said he couldn't repair it, the pieces should be replaced and it was under warranty. (It had been less than 2 years from when we reported). He handed me phone and I spoke with **** rep and they said the pieces would be replaced and under warranty. I followed up in spring of 2022 and the pieces had not been ordered. I was told I must pay because the warranty was only 2 years. I had reported the issue within the 2 year time frame, but no one wanted to hear it. It was pay or nothing. I paid for one piece for the back that is the worst on 4/8/22 and was told it was ordered. Follow *** that spring and summer were futile. In the fall of 2022 I called again and the piece was ordered. ***** from Baer's came to install the new piece on 1/11/23 and the WRONG PIECE had been ordered. He called from my condo and ordered the correct piece. On 11/29/23 I spoke with ***** at Baers who gave me a ticket number and said it was on order. On 1/19/24 If received a call from *** at Baer's who said we must pay for the piece if we want them to order it. Every time they offer to me that they will escalate and have a manager call me. In 3 years no manager has reached out to me. My warranted couch has not been honored and they just give me the run around.

  Business response

  01/24/2024

  I HAVE SPOKEN TO ******************** AND BAER'S FURNITURE HAS ISSUED A STORE CREDIT FOR THE ORIGINAL PURCHASE PRICE OF THE **** FOR HER TO USE TO SELECT SOMETHING ELSE. THIS ITEM IS NO LONGER  AVAILABLE, 

   

  SHE IS AGREEABLE TO THIS REWSOLUTION, WE ARE ALSO REFUNDING THE $135.00 SHE PAID FOR US TO ORDER PARTS.

   

  THANK YOU

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We originally purchased a desk and bookcase from **** on 11/20/2022 we knew it would take 32 weeks for it because it was a custom order. Cost $2000 for both pieces. When they finally arrived in March of 2023 the desk had a big spot ****** where the stain was gone and the book case arrived with the doors not attached, so the delivery guys put them on and they will not close. When they brought the furniture in, one of them had tar on their shoes and got it all over my floor and entry carpet. The delivery guy called the store and reported the damage on the furniture and we were told someone would get back to us. Long story short, it is now December 29th and we still do not have our book case. We have called the salesman numerous times and he has never called us back until about 3 weeks ago and stated " he had no idea that this happened" when I have left numerous messages for him to call us. So to this date I still have no resolution to our problem. We were told that on 12/29 they were going to deliver a new book case and take out the damaged one. That did not happen, when the delivery guy came here he told us he was picking up the bookcase and taking it back. This store has absolutely no clue what is going on!!!!!! In the meantime i am out $2,000.00 and have damaged furniture.

  Business response

  01/09/2024

  THE BOOKCASE WAS PICKED UP ON ******* 4TH AND BROUGHT INTO OUR SHOP TO ATTACHED THE DOORS. THAT HAS BEEN DONE AND THE REDELIVERY IS SCHEDULED FOR ******* 13TH 

   

  THANK YOU

   

  Customer response

  01/09/2024

   
  Complaint: 21074527
  
  I am rejecting this response because:
  They failed to respond as to the length of time this has been going on.  They are  responding now because they know I filed a complaint.  This has been going on over a year now !!!  It a little to late to think I am not pursuing this
  Sincerely,
  
  *********************

  Customer response

  01/12/2024

  This has not been resolved by any means. **** is acting as if nothing wrong was done in this situation.  This has been an ongoing and extremely frustrating situation for months.  There customer service people are very rude and not one person from **** has contacted us in months!!  If feel for all the hassle they have put us through we deserve compensation and I am not backing down

  Business response

  01/29/2024

  IAM TRYING TO REACH ************** BUT SHE IS UNAVAILABLE UNTIL AFTER 4:30 EACH DAY. I AM GOING TO CALL HER TOMORROW (TUESDAY) AT 4:30 TO DISCUSS THIS .

   

  THANK YOU

  Business response

  02/08/2024

  I HAVE SPOKEN TO ************** AND HAVE AGREED TO GIVE HER A $500.00 REFUND AS A ALLOWANCE FOR ALL OF THE ISSUES SHE HAD WITH HER BOOKCASE AND THE **** IT TOOK TO REPAIR IT

   

   

  THANK YOU

  Customer response

  02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I originally purchased this chair, along with a second one and a sofa, February 2022. It was not to be delivered till August 2022. Due to covid it remained in storage till our house was completed in March 2023 at Baer's per their agreement. March 2023 we moved in and the furniture was delivered. Only that I noticed the night after delivery, one to the chairs had a cut in the left arm rest. I believe this may be due to a box cutter, that was used by one of the delivery men, who used it to unwrapped the packaging. The next morning I lodged a complaint, I was told a service representative would come out. I requested a new chair, not a repair. Several weeks went by and no service representative came out. I called again, at which time I was told I refused to allow a representative to check the damage. Shortly after that a representative came to the house and said he was recommending replacement as this was an expensive new chair that was damaged and I would be contacted. Once again I did not receive a contact. Hence I called back and was informed I refused to allow the representative in my house. I informed them I have home security footage of the gentleman in my house examining the damage. With that a repair was ordered and it took over 2 months for material to arrive for the repair. Only to find when the representative opened the box it had cuts in the material. Therefore he was unable to repair the chair. The representative, a different one from the first visit, said he would recommend replacement of the chair. This is now November. Three weeks ago I received a call that the material was in and a visit was scheduled. On the day of the visit I received another call stated "not all the parts were there for repair". Today I called to ask about the repair status and was told the parts were in or a while. I asked when a repair could be scheduled and was informed, I would receive a call.I would like a replacement for the Chair if at all possible.***************************

  Business response

  11/15/2023

  I SPOKE WITH ****************** TODAY REGARDING THIS COMPLAINT. HE HAS BEEN WAITING FOR A REPAIR TO BE DONE TO HIS CHAIR FOR MONTHS . THE FIRST PART CAME WITH 2 RIPS IN IT SO IT WAS REORDERED.  THE NEW PART HAS ARRIVED AND ****************** TOLD ME THAT HE HAS A APPOINTMENT WITH THE REPAIR COMPANY FOR 11/21 BETWEEN 12-5.

  I TOLD ****************** THAT ONCE THE SERVICE WAS COMPLETE I WOULD GET IN TOUCH WITH HIM TO SEE WHERE WE WERE.

   

   

   

  THANK YOU

   

• Initial Complaint

  11/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The transactions relate to the purchase of Natuzzi-branded sofa, purchased from Baer's Furniture, located at *****************************************************************, telephone ************.The furniture was delivered on May 10, 2023. The furniture was defective, e.g., incorrect slope, discoloration amongst the various sections of the furniture.During the delivery and installation, I noted the issues to the Baer's delivery driver, and he agreed with the bad quality issues I pointed.After various exchanges, sending pictures, speaking via telephone with store management, Baer's agreed to exchange the sofa for another of the same model.Baer's has attempted to exchange the sofa FOUR additional times, but on all FOUR occasions, the replacement sofa was also defective. The FOUR dates are as follows:July 1, 2023 July 15, 2023 July 28, 2023 September 19, 2023 Store manager *** and Baer's Furniture have failed to deliver a product that is not defective. The original sofa delivered on May 10, 2023, is still at my house, as Baer's has not been able to exchange it.If Baer's is unable to exchange it for a GOOD item, I want a refund.

  Business response

  11/28/2023

  ******************* advised that the consumer called her yesterday and ***** stated she would be calling the consumer back today to set up the exchange of the sofa.

  Customer response

  01/22/2024

  January 22, 2024

  Re: Update

  Baer's was to attempt to deliver a replacement couch. However, the warehouse called and indicated that they were unable to deliver the replacement couch because the replacement couch did not pass Baer's own inspection.

  Why would I want to receive a couch from Baer's when they have proven that their couches are no good? I definitely want a full refund from Baer's and an apology.
  

  ***************************
  

  ************

  Customer response

  01/23/2024

  Baer's was to attempt to deliver a replacement couch. However, the warehouse called and indicated that they were unable to deliver the replacement couch because the replacement couch did not pass Baer's own inspection.

  Why would I want to receive a couch from Baer's when they have proven that their couches are no good? I definitely want a full refund from Baer's and an apology.

  Business response

  02/14/2024

  I HAVE SPOKEN TO ********************** AND SHE HAS AGREED TO ALLOW US TO SCHEDULE ANOTHER DELIVERY. THE ONE BEFORE TURNED OUT TO BE "NOT NEW IN A BOX" SO IT WAS PULLED FROM THE DELIVERY THAT DAY

   

  I WILL UPDATE YOU WHEN I HAVE MORE INFORMATION

   

  THANK YOU

  Customer response

  02/22/2024

  February 22, 2024

  Good morning. Left message with ***** at Baer's corporate office giving Baer's another opportunity to deliver a nondefective item. Otherwise, I will seek a full refund.

  Customer response

  02/22/2024

   
  Complaint: 20807008
  
  

  February 22, 2024

  Good morning. Left message with ***** at Baer's corporate office giving Baer's another opportunity to deliver a nondefective item. Otherwise, I will seek a full refund.

  
  Sincerely,
  
  *****************************

  Business response

  02/22/2024

  I HAVE JUST SPOKEN TO ********************** AND EXPLAINED THAT A NEW SHIPMENT IS DUE IN THE END ON THE ****** I TOLD HER I WOULD THEN CALL AND SCHEDULE A DELIVERY.

  SHE WAS AGREEABLE TO THIS

   

   

  THANK YOU

  Customer response

  04/10/2024

  Two additional delivery attempts were made, but both times, the product was defective. There have been approximately ten deliveries, and the product has always been defective.
  

  At this time, the only resolution to this matter is a full refund.
  

  Tuesday, April 2, 2024: scratched arm (see attached)
  Tuesday, April 9. 2024: cut leather and metal control is all scratched up (see attached)
  

  Business response

  04/15/2024

  BAER'S FURNITURE WILL PICK UP THE **** NAD ISSUE A REFUND TO **********************. WE SHOW THIS **** IN ALL OF OUR STORES AND HAVE NOT HAD THIS PROBLEM.

   

  OUR CUSTOMERS ARE BAER'S NUMBER ONE PRIORITY. WE DO APOLOGIZE FOR ALL OF THESE ISSUES.

   

  I HAVE CALLED ********************** AND LEFT HER A MESSAGE.

   

   

  REGARDS,

• Initial Complaint

  10/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I took delivery of a large furniture order ($82,397.00) from Baers Furniture in January, 2023. During the delivery process on January 17, 2023, the delivery crew damaged our wood floor in several locations (picture of typical damage attached), and they took several pictures to document the damage. The customer service representative I spoke with during the delivery process assured me that the damaged floors would be repaired at Baers expense.After numerous phone calls and emails with my sales rep, the customer service department, and even the customer service manager, I am still trying to get this resolved after almost ten months of trying. I even obtained the specific flooring type, and obtained a repair estimate from a reputable flooring company. The repair estimate ranged between $650-$850 depending on the specific number of boards needing to be replaced. After providing this information to Baers customer service representative in August, I have received no reply from the company despite leaving several voicemail and email messages.After spending over $82,000 with this company, I dont believe it is unfair for me to insist that they pay for repairs to the damage they caused, after promising they would do so. Since I have not received any contact from Baers, I am requesting assistance from the BBB to help resolve this matter.

  Business response

  10/27/2023

  i SPOKE TO ************** THIS MORNING AND HE EXPLAINED TO ME THAT HE WAS STILL WAITING FOR HIS FLOOR TO BE FIXED FROM A DELIVERY DAMAGE.

  I CONTACTED THE APPROPIATE DEPARTMENT AND WAS INFORMED THAT THE ***** HAD BEEN APPROVED AND ****************** CONTRACTOR NEEDED TO CALL AND SCHEDULE THE REPAIR.

  THE DELAY HAD TO DO WITH PRICING I BELIEVE.  BAER'S FURNITURE WILL PAY THE CONTRACTOR DIRECTLY.

   

  ************** HAS BEEN NOTIFIED OF THIS INFORMATION .

   

  THANK YOU

   

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** the salesperson inflated my order and forged my name on several documents. When I called to place the complaint, it took over 2 weeks for **** the store manager to contact me to confirm what his employee signed my name. The fraudulent employee is still working with them. Forging my name on an inflated order should be grounds for termination and or criminal charges. I didnt realize she did this until the furniture I didnt order was delivered. They dont do good business.

  Business response

  10/10/2023

  I AM WORKING WITH **************** ON THIS .

  I WILL RESPOND WITHIN THE WEEK

   

   

  THANK ****

  Business response

  10/11/2023

  BAER'S FURNITURE HANDLES ALL HR COMPLAINTS INTERNALLY AND CANNOT REPLY TO **************** OR ONLINE

   

   

  REGARDS

  Customer response

  10/17/2023

   
  Complaint: 20660538
  
  I am rejecting this response because:  There has been no action and the company is not working directly with me.  I was told this complaint was being sent to ******************* by ***********  I was then told he was out of the office.  And then that my complaint was being closed with not written or verbal communication on how my complaint was addressed and how it was resolved.   One of the tables has already required repair and the quality of the repair was handle just like the sale and this complaint; unprofessionally. Glue residue all over the table.  

  At this point, I want my 20K back and they can have their product back. I do not want my hard earned money to be spent with a  company with such low values and lack of concern for customers spending thousands of dollars.  I have been stating over and over that I am not satisfied with the sale, the product or customer service. I truly believe if I were a white middle class male, their employee would not be able to forge my name with no consequences.  As of today she is still working at the location.  I want my money back.
  
  Sincerely,
  
  *************************

  Business response

  10/23/2023

  BAER'S FURNITURE HAS ANSWERED THIS COMPLAINT REGARDING THE EMPLOYEE INCIDENT PREVIOUSLY .  ALL EMPLOYEE ISSUES ARE HANDLED BY OUR HUMAN RESOURSES DEPARTMENT. ANY ACTIONS ARE CONFIDENTIAL.  WE DO TAKE THESE MATTERS SERIOUSLY AND REST ASSURED IT IS BEING HANDLED. I AM NOT PRIVY TO ANY OF THAT INFORMATION.

   

  THE TABLE TOP WAS SCHEDULED FOR AND EXCHANGE ON THE 17TH UT DID NOT PASS INSPECTION, WE ARE WAITING FOR A NEW SHIPMENT TO COME IN AND WILL RESCHEDULE,

   

  I WILL CONTACT **************** AND ADVISE

   

  THANK YOU

• Initial Complaint

  09/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased a Natuzzi recliner sectional sofa for $8,100 from Baers Furniture in mid-April 2023. The sofa was finally delivered on July 25. We quickly realized that the sofa had many defects, primarily that one arm section sat 2-3 inches lower on one side. I contacted Baers the next day to report this and other issues, which included sectional seams not lining up, sections being different sizes and heights, and foam not installed in the arms. A Baers service tech was sent to our home on August 9. He said that the internal recliner mechanism was bent and could not be repaired, and that the other issues could not be satisfactorily repaired either. Since that time, Baers has refused to return the sofa for refund or replace the sofa with another brand. They said theyre waiting to hear from ******* and that ******* would send a representative (from *****) to see our sofa in person. However, we have since found out that our sofa was made in *****, not *****. Baers misled us about the brands manufacturing origin when purchasing, and we continue to be misled and stalled by them. We purchased the sofa from Baers Furniture, not from Natuzzi, so we should not have to deal with Natuzzi ourselves. We basically have $8,100 worth of junk furniture, and Baers is not providing any resolution. We are requesting a return and full refund.

  Business response

  09/22/2023

  I SPOKE TO ************************* TODAY AND BAER'S FURNITURE IS GIVING HER A STORE CREDIT FOR THE PURCHASE PRICE OF THE SECTIONAL AND SHE IS GOING TO SELECT SOMETING ELSE.

  WHEN BAER'S DELIVERS THE NEW FURNITURE WE WILL PICK UP THE NATUZZI SECTIONAL THAT IS IN HER HOME.

  I WILL BE SENDING ************************ A EMAILING WITH THIS INFORMATION ON MONDAY SEPTEMBER 25, 2023

   

  THANK YOU

  Customer response

  09/29/2023

  Baers Furniture has agreed to return the defective Natuzzi sofa and provide us store credit in the amount of $7,982.18 (our purchase price with taxes, minus a $149 delivery fee). With the store credit, we have re-selected a replacement sofa, a ********* sectional, at a lower price totaling $6,112.04 with no delivery fee. This leaves a remaining credit balance of $1,870.14, and I have asked Baers Furniture to refund us this balance upon delivery of the new replacement sofa, which is currently estimated for delivery in mid December. This refund request is still pending with Baers. Therefore, I am requesting that BBB retain this complaint as open and pending until we receive the credit balance refund. 

  Business response

  10/10/2023

  ************************ HAS RESELECTED A ********* SECTIONAL THAT IS BEING SPECIAL ORDERED FOR HER. AT THE **** OF DELIVERY WE WILL PICK UP THE NATUZZI IN HER HOME.

  A REFUND OF THE DIFFERENCE WILL BE PUT BACK ON HER CHARGE CARD AFTER THE DELIVERY AND PICK UP ARE COMPLETED.

   

  REGARDS,

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Stressless *********** Executive Chair from Baer's in August 2021. The foam seat and back failed under warrantee in 2022. Baer's sent a technician to evaluate the problem on 6/22/22. He wrote a report documenting that "customer can feel springs in the seat and the lower back is flat". His recommendation was to replace the seat and back ***************** Baer's said that they would order the needed replacement parts and delivery would take 6-8 weeks. I followed ** in August, and Baer's admitted that they never ordered the replacement parts, but they would order them now with a lead time of 6-8 more weeks. I followed ** again in October 2022, and Baer's said that the parts order was finally placed in early October with expected delivery in 6-8 weeks. The parts for the repair were delivered in January 2023, but they were defective, and the technician could not complete the repair. The technician recommended that Baer's replace the chair, but instead Baer's just reordered the parts again with a lead time of 6-8 weeks. I followed ** again in April 2023 and Baer's said that the parts would arrive by the end of May 2023. A technician came out in June 2023 with the new replacement parts, but said that he could not complete the repairs because they were the wrong parts. He needed ************** seat and back replacements that he could bolt onto the chair frame, but all he had was foam. He said he would write a report and left without repairing the chair. To summarize, after a year and three failed attempts to repair the defective chair under warrantee, I still have a defective chair and Baer's has been either unable or unwilling to solve the problem.

  Business response

  07/26/2023

  I HAVE SPOKEN TO ********************** REGARDING THIS MATTER AND HAVE CONTACTED EKORNES (THE MANUFACTURER) TO MAKE SURE THE CORRECT PARTS ARE ON ORDER.  THEY ARE NOW.

   

  HE ALSO DID PURCHASE THIS CHAIR FOR SOMEONE ELSE WHICH IS WHY I COULD NOT ORIGINALLY LOCATE THE ORDER.

   

  I WILL BE ADVISING ********************** OF ANY UPDATES I GET.

   

   

  THANK YOU

  Customer response

  07/26/2023

   
  Complaint: 20240139
  
  I am rejecting this response because:

  The problem has not yet been solved.  The Baer's Customer Relations Manager told me that the correct parts have now been ordered, but it would take 3 months before they come in.  That is October.  If Baer's receives the correct parts from Ekorness in October and competently repairs the chair in October or November, I will consider this matter closed.  Until the chair is repaired, the matter is still open.  

  I do not either accept or reject the business response at this time.  You should add a category "pending" or "work in progress".  The business response is a step in the right direction, but the problem has not yet been solved, and the matter is still open.

  Sincerely,
  
  ***********************************

  Business response

  07/26/2023

  ********************** IS CORRECT IN THE **** FRAME. ONCE THE PARTS COME IN WE WILL SET UP SERVICE FOR THE REPAIRS.

   

  PLEASE UNDERSTAND THAT THESE PARTS COME FROM ****** AND WHAT WAS TOLD ME WAS THEIR BEST ESTIMATE .  WE DO NOT HAVE CONTROL OVER SHIPPING ISSUES

   

   

  THANK YOU

  Customer response

  07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept the business' response as the correct action to take at this time.  However, the issue is not resolved until the chair is repaired which will not be before October according to Baer's.  
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩