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Business Profile

Insurance Agency

Leosource Insurance Agency LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Leosource Insurance Agency LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this business in February of 2025 seeking short-term health coverage. I was given a quote amount, but was told I needed to provide my credit card information to receive the full quote so I could review the details. That seemed like a red flag, and I shouldn't have done it, but I needed to get coverage for my family. I was explicitly told that I would not be charged unless I called back and authorized the charge.That was not the case. Later I received an email stating that I had been charged, even though I never spoke to anyone at the company again. I called multiple times to have the charge reversed, which they said they would do, but did not. I ultimately had to go through my credit card provider to have the charge reversed. The company continued to call and ask what they could do to earn my business, which I told them not to call me again.Then today, they charged me again! This company is an absolute sham. Do not do business with them under any circumstances!

      Business Response

      Date: 03/20/2025

      Dear ****,
      Thank you for reaching out to us. Id like to clarify a few points regarding your account.
      You purchased the policy and electronically signed the agreement on February 14, 2025. All related documents and details about your policy are available for review in your member portal.
      Regarding the refund, we processed your request and issued the refund on February 25, 2025, as you requested. We are unsure about the new charge that appeared today, as it does not seem to have originated from us.
      We find your accusations of the company being a "sham" a bit surprising, especially considering that weve provided all the requested documents and have addressed your concerns promptly. However, if you ever need assistance or have any questions, please dont hesitate to give us a call. Were here to help and ensure you have a positive experience.

      Customer Answer

      Date: 03/20/2025

       
      Complaint: 23089765

      Per my original message, I acknowledge that you refunded the original charge.  My problem is with the new charge. I understand that you're denying that it came from you, but it came through one month (to the day) after the original charge, is for the same amount, and has the same line item description on it.  

      So help me understand how it's not from you.

      And I'm sorry that you don't like the use of the word "sham", but any company that states they will not charge your account, then does so anyway, isn't "better" just because they refunded the amount (over a week later after several phone calls).  You're simply not stealing.  And then you did it again... and now you're saying it's not you.

      If that's not a sham, then tell me what word you prefer.

      Sincerely,

      ******* *****

      Business Response

      Date: 03/20/2025

      Dear *******,
      Thank you for reaching out and sharing your concerns again.
      Regarding the new charge, we have thoroughly checked our system, and it does not appear on our end. It might be helpful for you to contact your bank to trace where the charge is coming from. They should be able to provide more detailed information about its origin.
      As for the issue of charges, please know that we have an electronic document that you signed, This document confirms your consent to be billed, and you can review it at any time in your member portal.
      I hope this helps clarify the situation. If you have any further questions or need assistance, feel free to reach out. We're here to help.
      Thank you for your understanding.
      Sincerely,

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 23089765

      I am rejecting this response because:

      I have contacted my credit card processor and they have confirmed that it's the same entity that charged me last month, which was you.  So it's interesting that you continue to say it wasn't you.

      And regarding your statement that "you have an electronically signed document" - I know you do... and I acknowledged that.  As I stated previously, the problems with my interaction with your business began when your agent assured me that I would not be charged after signing that document until I re-engaged and confirmed with your team that I wanted to move forward.  So, to be clear, your team misrepresented what was in that massive legal-ese document.

      Of course, you are legally correct... I signed the doc.  But that doesn't change the engagement with your representative, who fully lied about what was in the doc.

      You are clearly not interested in resolving this appropriately.  I will take this up with my credit card processor, as I did the last time you did this.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted a one time monthly charge to process my policy. When I reviewed my bank statement I was charged more than the $50. When I called to speak to someone about a manager named **** denied my refund and the person I spoke was unprofessional and said they could cancel the policy but not refund me. This company is very unprofessional, and misleading in their practices. I'm seeking a refund of the money I didn't authorize.

    • Initial Complaint

      Date:02/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought health insurance called multi plan from agency -Leosource Insurance Agency LLC My insurance started on September 1 I was calling Leosource agency multiple time to request from them for information about my health coverage.Each time I called they gave me different information and was very unprofessional and rude on the phone.I went to my wellness visit on October 1 which I was still insured on that time .I made sure my primary care is in network which they told me she is .After Leosource agency gave me a lot of different false information I did not feel safe to stay with the insurance since I didnt feel its a legit company.I requested to cancel my insurance in the end of November they gave me a hard time to cancel my insurance telling me I cant cancel my insurance. November 22 they canceled my insurance.And they dont want to cover me for the days I had my insurance active on October 1 for my wellness visit which was in network and supposed to be covered.They are telling me that I can no longer call them or ask them any question.I need help please.

      Business Response

      Date: 02/06/2025

      Thank you for reaching out and sharing your concerns. I sincerely apologize for the confusion and frustration you've experienced while dealing with Leosource Insurance Agency. We aim to provide a smooth and supportive experience for all our clients.
      Regarding your policy, Id like to clarify that your insurance was canceled when you called us to request it, and your last payment(payment of October) was also returned to you. I see that you felt uncertain about the coverage and the information provided.
      If you have any other questions or need further assistance, please dont hesitate to reach out. We want to make sure this situation is resolved to the best of our ability.
      Best regards

      Customer Answer

      Date: 02/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Chia Sticker

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think I have been scammed by this business. I purchased a health insurance policy through this company last February of 2024. It was called My Choice High. I was told that all my doctors were in network, which was a LIE! Every single doctor I provided my insurance card to said they had never heard of the ************** dont accept the insurance. I ended up paying out of pocket for every visit. I paid over $1,500 a month for a policy that didnt cover anything. I have medical bills that need to be paid because they didnt pay anything. I have paid them close to $16,500 dollars for absolutely NOTHING! Now that its open enrollment in **********, I decided to shop other policies. I found a better policy through ******. When I went to cancel my insurance plan the first representative harassed and argued with me. She was very rude, very unprofessional, very demanding. She wanted to know why I wanted to cancel. She wouldnt accept my cancellation request. She just kept arguing that I shouldnt cancel. Then she got a male on the phone who also continued to harass me even further. He was even worse than her. Again, he was not accepting my request to cancel. I couldnt believe it. I was nearly in tears. I ended up adding my husband to the phone call, and thats when the male representative changed his attitude. He respected my husband more than myself, a woman. He was trying to walk all over me. He said I should receive a cancellation email within 2-3 days. Im afraid at this point the cancellation isnt going to go through and theyre going to try to charge me again for the following month. I feel as though I was completely scammed. This company took so much money from me and didnt do what they promised. They promised the policy would cover so many things that it didnt! Now Im left with more debt from medical bills and $16,500 spent for nothing. I am seeking justice! I feel theyre scammers. I see other reviews all over from other people that feel the same.

    • Initial Complaint

      Date:01/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS INCIDENT HAPPENED 12/23/2024 I PAID $398.08 FOR INSURANCE PLAN THAT WAS PROMISED TO COVER EVERYTHING I WAS LOOKING FOR THEN DID NOT COVER ANYTHING. I WAS TOLD IF I WAS UNHAPPY WITH ANYTHING I CAN CANCEL IN THE FIRST 30 DAY FOR A FULL REFUND. HAD NOTHING BUT PROBLEMS WITH THE POLICE NOBODY EXCEPTS IT AND NOTHING BUT LIES FROM THE COMPAINY. CANCELED IN THE FIRST 30 DAYS AND REFUSES TO GIVE BACK MONEY. HORRIBLE COMPAINY. SCAM ARTIST DO NOT FALL FOR THE LIES WILL SUBMIT ALL PAPERWORK SHOWING POLICES THE LIES AND FRAUD THEY SELL IF NOT RESOLVED..

      Business Response

      Date: 01/28/2025

      Dear *******,
      Thank you for bringing this matter to our attention. We truly apologize for any inconvenience and frustration this has caused regarding your purchase.
      If you have any questions about your benefits, please dont hesitate to reach out to our customer service team. Were happy to assist you.
      Weve processed your cancellation request and your refund has been issued on January 24th, 2025. If theres anything else we can assist you with, please feel free to let us know.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told this was full coverage insurance (minus gender reassignment and something else) via ********************** PPO (Manhattan Life/Group ***) and I just got off the phone with Providence and they have no record of me being insured and their rates are 5 time higher than what I was quoted. I tried to call Leosource Insurance Agency customer support and no answer. Definitely scammed and want a refund but more importantly don't want anyone else to fall prey as now me and my husband are without insurance and have immediate insurance needs. Should be illegal.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to an out of state move, I was looking for short term health insurance to cover me until 2025 open enrollment. Through what I thought was a legitimate site, I came into contact with ******* ******** and purchased what I thought was major medical insurance. I authorized a payment of $313.83/month (per attached agreement) and have been getting charged $482.68 per month. To make matters worse, when I went to use the health insurance last week, I was informed by a major health institution in **, with many providers on the approved providers list, that they are not contracted with this insurance company and will not honor it.This morning I requested the cancellation of this bogus policy and a refund for illegitimate insurance. ****** services had no problem cancelling the policy; however, have not heard back regarding a refund. After reading all of the other complaints, it is very clear this person and agency is a scam. Look up ******************* and you will see it's not a legitimate member services portal. Any legitimate health insurance member portal would at least have a description for the site.

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Regarding Misrepresentation of Insurance Coverage Regarding: Leosource Broker Insurance Company,I am writing to file a formal complaint regarding the misrepresentation of insurance coverage provided by Leosource broker insurnace company. On October 2024, I spoke with one representatives, ******* ********, who assured me that the insurance plan I was purchasing would include medical, dental, and vision coverage. Based on this information, I proceeded to enroll in the plan.However, upon further investigation, I discovered that the plan does not include dental or vision insurance, as initially promised. To verify the details, I contacted ***** directly, as I had not received any insurance cards (either physical or electronic) by mail. It was confirmed that the so-called **************** Program offered is not insurance and is instead a free savings program available to anyone. This directly contradicts the assurances I received from your representative, who inaccurately described it as including dental and vision coverage.When asked about my insurance needs during our initial conversation, I explicitly stated that I required both medical and dental coverage. At no point was it clarified that the plan did not meet these requirements. Additionally, I was required to sign forms over the phone without receiving a clear or detailed explanation of what I was agreeing to. This lack of transparency is deeply concerning and feels ************* of today, January 9, 2025, I intend to cancel my plan, which has been active for only nine days. The experience has left me feeling deceived, and I will not be recommending Leosource Insurance to others. I expect full cooperation in canceling the plan and processing any necessary refunds promptly.I hope this matter is addressed appropriately, and steps are taken to prevent similar incidents from happening in the future.

      Business Response

      Date: 01/28/2025

      Dear *******,
      Thank you for bringing this matter to our attention. We truly apologize for any inconvenience and frustration this has caused regarding your purchase.
      If you have any questions about your benefits, please dont hesitate to reach out to our customer service team. Were happy to assist you.
      Additionally, the documents you signed are available for review in your member portal.
      Weve processed your cancellation request the same day it was submitted.
      If theres anything else we can assist you with, please feel free to give us a call.

      Best Regards

      Customer Answer

      Date: 02/14/2025

       
      Complaint: 22791174

      I am rejecting this response because:

      On 2/10/15 your team reversed my claim of $348.00 and took back the money from my bank. I need refund for the payment I pay for back in November 2025 believing I was paying for dental, medical and vision. I

      I will be putting it with my bank as well. 

      Sincerely,

      ******* *****

      Business Response

      Date: 02/14/2025

      Dear ******* *****,
      We would like to inform you that your full payment of $348 was refunded to your card on file (ending in *****6074) on January 27. We are unsure about the details of your recent rejection, but if you have any further questions or concerns, we recommend contacting your bank for more information. You are also welcome to reach out to us directly at ************** if needed.
      Thank you for your attention, and were happy to assist you further if needed!
      Best regards,

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Leosource health insurance Agency sold me a Policy over the phone and when I received the actual policy it wasnt at all what they said I was buying. I called them within the 30 day window as they advertise free 30day return and if its not what you wanted then they will cancel and refund. So they canceled but they refuse to refund my money ! These guys are thugs and they will Take your money and run .. stay away from these crooks !

      Business Response

      Date: 01/28/2025

      Dear ****,
      Thank you for bringing this matter to our attention. We truly apologize for any inconvenience and frustration this has caused regarding your purchase.
      If you have any questions about your benefits, please dont hesitate to reach out to our customer service team. Were happy to assist you.
      Weve processed your cancellation request the same day it was submitted, and your refund has been issued on January 15th, 2025.
      If theres anything else we can assist you with, please feel free to let us know.
      Best Regards

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Health policy with these people ******* ******** at **************. on 12/11/24.The explained it was health insurance and I would get my paperwork within 7-10 Days with explanation of benefits. After several calls and talking to a **** at the above number he proceeded to keep sending my the same paperwork with no details of policy breakdown. I called back on 1/2/2024 and demanded to cancel the policy and **** continued to make it impossible to cancel finally he said he cancelled it but I probably wont get my refund. In my paperwork it states 30 day trial and money back so I requested a check be mailed to be ASAP. I think this company is a scam and **** was unrully.

      Business Response

      Date: 01/28/2025

      Dear *****,
      Thank you for reaching out to us and sharing your concerns. I sincerely apologize for the frustration and confusion youve experienced with your policy and interactions with our representative, ****. We take your feedback seriously and understand how important it is for our customers to receive clear and accurate information, as well as prompt service.
      I wanted to update you regarding your refund. After reviewing your account, I can confirm that a full refund was processed on January 4th, 2025, as per the terms of your policy. You should have received this refund by now, but if for any reason it hasnt reached you yet, please let us know right away, and we will look into it further.
      We regret that your experience did not meet the high standards we strive for.
      If you have any further questions or concerns, or if you need additional assistance, please feel free to contact our customer support team.
      Best regards

    Leosource Insurance Agency LLC is NOT a BBB Accredited Business.

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