Complaints

This profile includes complaints for Leosource Insurance Agency LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leosource Insurance Agency LLC

  4701 N Federal Hwy Ste 445 Pompano Beach, FL 33064-6593

• 

  Leosource Insurance Agency LLC

  5100 NW 33rd Ave Ste 140 Fort Lauderdale, FL 33309-6362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Health policy with these people ******* ******** at **************. on 12/11/24.The explained it was health insurance and I would get my paperwork within 7-10 Days with explanation of benefits. After several calls and talking to a **** at the above number he proceeded to keep sending my the same paperwork with no details of policy breakdown. I called back on 1/2/2024 and demanded to cancel the policy and **** continued to make it impossible to cancel finally he said he cancelled it but I probably wont get my refund. In my paperwork it states 30 day trial and money back so I requested a check be mailed to be ASAP. I think this company is a scam and **** was unrully.

  Business Response

  Date: 01/28/2025

  Dear *****,
  Thank you for reaching out to us and sharing your concerns. I sincerely apologize for the frustration and confusion youve experienced with your policy and interactions with our representative, ****. We take your feedback seriously and understand how important it is for our customers to receive clear and accurate information, as well as prompt service.
  I wanted to update you regarding your refund. After reviewing your account, I can confirm that a full refund was processed on January 4th, 2025, as per the terms of your policy. You should have received this refund by now, but if for any reason it hasnt reached you yet, please let us know right away, and we will look into it further.
  We regret that your experience did not meet the high standards we strive for.
  If you have any further questions or concerns, or if you need additional assistance, please feel free to contact our customer support team.
  Best regards
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I was buying major medical insurance, vision, and dental. When I received cards it said it was supplemental insurance not major medical. Fixed indemnity which I did not want and was not told that is what I was buying. Was told all of my ** are in network however there is not network bc it is not insurance. I even called LEOSOURCE multiple times and each person told me something different. So I called the number on the back of my ins card Claims/Eligibilty and that lady told me you dont have major medical you only have a group indemnity thats a supplement. The last call I made i requested cancellation about twenty five times he said fine Ill cancel you but no refund. I never used the insurance one time I never did anything but Im out ******. Leosource is crooked And lies I wrote everything down they told me on Oct 31 when I bought it and nothing they told me is true. Please do not do business with this crooked place

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  100% scam, did not sell me insurance

  Business Response

  Date: 11/09/2024

  Dear *****,
  We have received your recent complaint regarding the insurance policy you purchased, and we would like to address the concerns you have raised in your statement. After thoroughly reviewing the details of your case, we would like to clarify the following points:

  
  Claims of Fraud and Scam: The claims you have made about our business being a "100% scam" and not selling you insurance are entirely without merit and, in our opinion, constitute slander. Our company operates in full compliance with all legal and regulatory standards, and we stand behind the legitimacy of the policy you purchased.
  
  Signed Documentation: You have signed all relevant documents, including an electronic signature, confirming your agreement to the policy. These signatures indicate your acknowledgment and acceptance of the terms and coverage provided. If you feel that the policy did not meet your needs, we would like to remind you that you were given the opportunity to request a full refund within the applicable refund window.
  
  Refund Options: Our records show that you were offered and had the right to cancel the policy for a full refund should it not meet your expectations. At no point was your ability to request a refund restricted, and we have always strived to ensure customer satisfaction in line with our companys policies.
  
  Defamatory Statements: The accusations of fraudulent activity and "charging people for stuff they did not buy" are false and damaging to our reputation. We take these statements seriously, as they misrepresent both our business and our agents. We kindly ask that you retract your statement and cease making false claims about our company. We will be reviewing any further public communications on this matter and reserve the right to take appropriate legal action if these defamatory statements continue.
  
  We take pride in our reputation and in providing our customers with transparent, reliable services. If there is any misunderstanding or further concerns you would like to address, we encourage you to contact us directly so we can resolve the matter in a constructive manner.

  In addition we would like to point out the you reached out november 8th for a full refund in which your request was granted! 

  We hope this clarifies the situation and look forward to resolving this matter amicably.

  Sincerely,

  Business Response

  Date: 11/09/2024

  To whom this may concern
  I hope this message finds you well.
  We are writing to respectfully request that the recent complaint filed by [Customer's Name] be reviewed and, if appropriate, removed. After carefully reviewing the situation, we believe the complaint contains inaccurate and harmful claims that are not reflective of the actual events.
  The customer initially requested a policy, which we promptly offered. They accepted the policy, and all necessary documentation was signed, including an electronic signature. When the customer later expressed dissatisfaction, we acted swiftly to process a full refund of their premium, in line with our companys commitment to customer satisfaction.
  Given that the customer received the policy they requested, signed all relevant documentation, and was refunded promptly, we believe the complaint may be driven by frustration or misunderstanding rather than any legitimate grievance. The nature of the complaint, which accuses our company and agents of fraudulent practices, is, in our view, damaging and unfounded.
  We kindly ask that you review the details of this case and consider removing the complaint, as we feel it is unjustly harming the reputation of our company and agents. We are happy to provide any supporting documentation, including signed agreements and refund confirmation, to further clarify the situation.
  Thank you for your attention to this matter. We appreciate your understanding and look forward to your prompt response.

   

  Complaint number #********.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22531080
  
  I am rejecting this response because:
  
  You did not sell me insurance.  Your company literally blocked my phone number when I inquired about policy details. The detailed summary of my benefits you sent me was this dumb brochure attached in original complaint. Multiple other numbers I contacted trying to get information also ended up blocking me after providing zero information about whatever you tried to sell me. Look at all your reviews and other BBB complaints. I immediately reported this charge as fraudulent as well, due to the fraudulent nature of your company and whatever you are trying to sell.  You are a 100% scam, and a fraud.  I hope your criminal company blows up on your face and hope you go down with it.  You are a liar and a cheat.  And looking at the internet, everyone else has had the exact same experience.  I hope this complaint takes your BBB rating from a F to a F-.  Get a life and quit scamming people for a living. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased this insurance policy on October ******* . I was on the impression the plan covered things that I needed. Turns out it doesn't. October 22, 2024 I called and canceled the plan. On the phone I was told i don't qualify for a refund. Do not trust this insurance group! They will tell you one thing and its a LIE! BEWARE, find someplace more trustworthy. ******* the person who sold me the insurance would not get on the phone with me. My wife lost her insurance so we needed it quickly and he took advantage of that situation. Stated we have a copay which is true but its only for 4 visits a yr and after that you pay contracted rate. Was told it was an a ppo through atena and 98% of doctors take, but of course some of my doctors are not covered

  Business Response

  Date: 10/25/2024

  Thank you for expressing your concerns. We take all complaints seriously, especially when they pertain to our procedures and customer experiences.
  To clarify, its our understanding that you have contacted your financial institution to request a refund. Given this, we believe your complaint should be reconsidered, as the claims made do not accurately reflect our practices.
  If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I would have never fell for this scam. They sold this as PPO insurance that could be used anywhere. Turns out it cant be used anywhere at all! I asked them to send me a list of doctors since they still insisted that I should be able to use it anywhere. Most insurance companies would be able to send you a list of their providers but no, they just googled doctors in my city and copied and pasted directly from ******. I called every single doctor on that list and not one single one took this fake insurance. Do not make the same mistake as me they are not giving me my money back and theyve charged me for two months . I paid over 1100 dollars for a flimsy fake insurance card. I want my money back and I want it back immediately. These people are praying on families that cant afford health insurance to begin with. I feel so taken advantage of and lied to. I wish I had read these reviews before ever dealing with these people.

  Business Response

  Date: 10/25/2024

  Thank you for sharing your concerns with us. We genuinely regret to hear about your experience and want to clarify a few points regarding your policy and our practices.
  Firstly, we want to assure you that the claims of slander and deceit regarding your insurance policy are not accurate. We do not provide scam policies, and our intent is always to offer genuine coverage options to our clients.
  Regarding the list of doctors, we do not simply ****** providers to create our network. Our team follows established procedures to ensure that clients receive accurate information about their coverage. We understand how frustrating it can be when providers do not accept your plan, and we truly apologize for any inconvenience this has caused you.
  We also acknowledge that our interactions with you have been challenging. We strive to assist all our clients with respect and professionalism, and we regret if our communication did not meet your expectations.
  Your feedback is valuable, and we would like to address your concerns directly. Please contact us at [contact information], and we will work to find a resolution that satisfies you. We appreciate your patience as we strive to improve our services.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22459381
  
  I am rejecting this response because:
  I  am still waiting for a refund, I was sold insurance that I was told I can Use anywhere and in fact there is not one place I can use this at. Your list was in fact copy and pasted from ****** and I still Have it for proof. She didnt even edit out the blue arrows from the ****** map links. Also I called Every single doctors office on the list and not one single one takes this. So what exactly did I pay for? Please tell me how this is not a scam? Your list of doctors doesnt take your insurance? They havent even heard of it! PLEASE DO NOT MAKE THE MISTAKE I MADE!  They refuse to refund me and hang up on me. I PAID 1100 dollars for a fake insurance card. I will be contacting a lawyer. 
  Sincerely,
  
  ********* ****

  Customer Answer

  Date: 11/25/2024

  This complaint should not be closed as the company did in fact scam me out of 1100 dollars and only offered a refund when I  threatened to file a police report. They said they refunded it AND DID NOT. I just want my money back and to save others from falling for this scam insurance. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out health insurance from Leosource on 29 July 2024. In the confirmation email sent by Leosource it stated that I could cancel within 30 days and get a full refund. Specifically their email states:"30-Day Free Look We want you to be happy with your coverage. If you find that youve purchased your plan in error or its just not the right plan for you, you can cancel your plan at anytime within 30 days and receive a full refund on all monies paid as long as you have not utilized the benefits and submitted a claim. Just give us a call and let us know how we can help!" On 24 August I called and emailed to cancel. The company has not provided the refund despite providing them with all the requested information.I would like a refund of the amount I paid upfront, which is $417.Thanks ******

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this supposed insurance on 8/15 after I lost my job. My husband is ill and we needed insurance. 5 days later we were approved for ********. I called on 8/20 and told them we now had ******** and to cancel my policy with them. I emailed my ******** # to them called again and they told me it was canceled. I also asked for a refund for the initial payment. Got nothing. On the 5th of September I received their cards in the mail so called again to make sure it was canceled. Was told nope because they needed a picture of my ******** card. So I sent that and they told me Ok now canceled over the phone. Then on September the 12th they took out another payment of $320.00. I called on the 13 about 20 times and they said they had never received any emails from me at all canceling the insurance. Talked to the supposed supervisor named ***** and she said no refund at all. This company is a rip off and very fraudulent.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, April 19 2024, I called the number provided ************** to cancel my policy, as I was hired at a new job and no longer would be receiving healthcare allowance. I was asked a series of questions about why I was cancelling my policy and I was told that I would be receiving an email with confirmation details. No such email came and I have been charged monthly without my knowledge or *************, I called (for the third time) and I had a very similar conversation with a ***resentative who tried to get me to do anything but cancel this policy (a policy that I had already canceled months ago). After a few minutes of back and forth, she finally said what the last *** I spoke with said; that I would be receiving an confirmation email with cancellation details.I expect a refund for the money that I was charged without my consent, as this policy should have been cancelled upon my request five months ago. While I have, after three phone calls and an email) received cancellation emails for these policies, ***resentatives have ignored my request for reimbursement of money that was charged to my bank account without my consent, claiming that I never made the call in the first place. I do not appreciate the aggressive nature of the ***s that I've spoken with. I should not have to answer the same questions about my personal situation over and over again just to get this policy cancelled. I made it very clear that I no longer want their services on multiple occasions. This is a scam, pure and simple. I have been taken advantage of and robbed by these people.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/27/2024 - attempted to secure individual coverage and was lied to in what was actually covered. When accessing temp card - it identifies the insurance as BWA not Multiplan PPO.

  Business Response

  Date: 08/28/2024

  Ihope this message finds you well.
  

  I wanted to address the recent complaint you submitted to the Better Business Bureau regarding our service. I understand that you have concerns about being misled, and Im truly sorry to hear that you feel this way. It is never our intention to cause any dissatisfaction, and we take your feedback seriously.
  I would like to clarify that we have already processed your request for cancellation and refund as of August 27, 2024. We strive to handle all requests and complaints with the utmost care and integrity, and we regret that our actions have led to this misunderstanding.
  If you have any further concerns or if there is anything else we can do to assist you, please feel free to reach out directly. We value your feedback and are committed to ensuring that your experience with us is as positive as possible.
  Thank you for your attention to this matter.

  
  Best regards,

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22205687
  
  I am rejecting this response because:

  As of August 29, 2024 at 7:35 pm there has been no refund to my credit card.

  
  
  Sincerely,
  
  ******** *******-******

  Business Response

  Date: 09/09/2024

  Hello 

  The policy was refunded on the 30th of august 2024. The refund was sent back to your original form of payment! If you have no received it please give us a call at ************ or ************

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22205687
  
  I am rejecting this response because:

  I was charges AGAIN on 8/28/24

  
  
  Sincerely,
  
  ******** *******-******

  Business Response

  Date: 09/23/2024

  Hello Kathleen 

  You have been issued a full refund! Sorry for the misunderstanding! If anything else is needed please call us at ************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased this insurance policy on june 25, 2024. I was on the impression the plan covered things that I needed. Turns out it doesn't. June 26, 2024 I called and canceled the plan. On the phone i was told i was qualified for a refund that would take 2 weeks at most. I call today July 15, 2024 and they told me that I did not qualify for a refund and I wont be receiving it. If you were to listen to the recording of the conversation I had on July 26th you would here clear as day i will be issued a refund. Do not trust this insurance group! They will tell you one thing and its a LIE! BEWARE, find someplace more trustworthy.

  Business Response

  Date: 08/09/2024

  Dear *********************************,
  We are truly sorry to hear about your recent experience. We take matters like this very seriously and are committed to addressing your concerns promptly.
  Please be assured that we will be investigating the issue thoroughly to understand what went wrong. In the meantime, we will issue a refund to you as a resolution to this matter.
  Thank you for bringing this to our attention. We value your feedback and appreciate your patience as we work to resolve this.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************