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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Luggage

Group III International Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage.

Complaints

This profile includes complaints for Group III International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Group III International Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two ********* Hard Side Model 7272 luggage from ****** for a total of $345.98. The luggage was delivered on January 5, 2025. The luggage was used for the first time on March 5, 2025, just under 60 days from purchase, when we checked into a major airline for a flight to ******. Upon arriving at our hotel and opening both suitcases, we found that the clothing in both suitcases was wet. Many had tone sent to a cleaners. There was no visible signs of damage to the suitcases. We cannot see where they both leaked, probably the zippers. First I immediately contacted ******. Because the purchase was over 30 days prior, ****** had no protection and referred me to the manufacturer. ********* provided an online form. I provided the invoice, pictures of the suitcases, pictures of the labels inside the suitcases, and pictures of the wet clothes. Every time I missed something ********* wanted, I immediately responded with more documentation. When I finally submitted all the documentation, I never heard back from *********. I sent related emails to its customer service address, but no reply. I called its customer service number multiple times, always had to leave my name, phone number, and email address, but ********* never called back. I have asked for return shipping labels to get the suitcases back to ********* and a complete refund. The luggage was expensive and supposed to be high quality. but this happened. I do not want a replacement; I want to return the suitcases, at the company's expense, and I want a complete refund. Thank you.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Swiss Gear backpack, and over time, a hole developed at the bottom due to substandard material. In addition to this defect, I experienced other issues with the backpack, all of which were detailed in my warranty claim.I submitted my claim in 2024 and made multiple attempts to follow up with Swiss Gear, but I received no response. At one point, I was asked to provide a label that did not exist on the backpack. After researching online, I discovered that this appears to be a common issue experienced by other customers.After months of waiting, I finally received a response stating:After a review of your claim, it was determined that your issue was a result of accidental damages, improper handling, or excessive damages caused by the customer or common carrier.This determination is incorrect and unacceptable. The issue with the backpack was due to defective material, not accidental damage or misuse. I am requesting that Swiss Gear uphold the terms of their warranty and provide a replacement for my backpack.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The luggage purchased in August 2023 had a 10 year warranty and I have been trying to file a warranty claim for months. The phone number for the company does not ever connect with someone and will stay on hold for ***** minutes before saying nobody is available and disconnecting. Chat service on the website never has a response. The store where it was purchased cannot help since it is outside their return window and they provided the phone number for their supplier, Group III International. This is the same number that does not ever have staff working. The items retail value was $169.99.

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ********* 4010 Softside Luggage with Spinner Wheels, Black Carry-On 18-Inch through ********** in May of 2023 for $137.79. On my 3rd or 4th trip the handle started having trouble closing -- it was a nuisance at first but became unusable in late 2024. Checking the warranty information I found that the product was under warranty and filed a claim on Jan 27, 2025. After almost 3 weeks with no response, not even an acknowledgement, I contacted the merchant through the Contact Us form on their warranty site (Feb 15, 2025). That also went unanswered so 10 days later I tried the Contact Us form on their retail site (Feb 25, 2025). Also unanswered so I started trying to call ***************** I attempted to call at least 5 times over a few days each time being told that the hold time was ~4 minutes and then after 4 minutes received an automated message that no one is available and I was hung up on.Eight unanswered attempts to contact them is really starting to feel like the company may be a fraud so I'm asking for your help in contacting the vendor, escalating my issue, and processing my warranty claim for a repair or replacement suitcase.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I bought on ****** may 1 2024 a luggage set of 3 from swiss gear after few normal using it locally the wheels of 2 luggage's all peeled off and they're totally unusable I submitted twice online for from ********* and submitted pictures (as seen below) and No one ever responded to my claim I tried to CALL them email them CHAT to them I never got to a live person to talk to I left serval messages and No one returned the call meanwhile I needed to travel I bought a new set from ****** and paid again in few months apart 2 luggage sets I feel it's totally unacceptable from swiss gear they sell me an item with 3 years warranty and then they're no where to be found or to speak to anyone I would like to get my money refunded and if they want me to return the defect they should provide me with box and label thanks for the opportunity cause I'm trying 4 months to get to someone

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a warranty claim with *********, which is a trademark of the company I'm filing the complaint against, for a broken hard shell suitcase. The shell of the suitcase broke around one of the wheels. on the website they claim a 10year warranty. With the suitcase being only a year old I filed a claim via email and after I didn't get any response to multiple mails, I also filed a claim through their online claim system, also without response

      Business Response

      Date: 03/31/2025

      Hi there,

      Information is missing from your claim to be fully reviewed. Please return to the portal at ******************************* to update and complete your claim. 

      Regards,

      Customer Support

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 22994490

      I am rejecting this response because:

      the case is not closed yet. The additional information was provided. I was asked to send in tags to have my claim checked further. Pictures of the tags were provided so I dont know what the point is. 

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ********* backpack was purchased 3 years ago and the zipper recently broke. According to *********'s website, the backpack should be covered from defects for 5 years. I contacted the company and went through the warranty claim process including providing the original sales receipt, photos of the backpack and was asked to cut labels from the inside of the bag and mail them to the company. After a few months I was emailed a coupon for 15% off a new purchase. I contacted them to re-open the warranty claim and just days ago the zipper broke completely and we now cannot close the bag at all, it is useless. When I call the customer service number it says no one is available and hangs up. When I try the live chat on their website it puts me on hold. I believe the warranty should cover replacement of the backpack since the zipper broke under normal use. This is not considered "wear and tear." My husband has a Swissgear backpack that is twenty years old and still intact!

      Customer Answer

      Date: 02/25/2025

      I have since spoken to a representative at ********* who has advised me a new backpack will be sent to my home. Hopefully this is resolved very soon.

      Thank you,

      ****** ******

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 10th 2025 I arrived in ********* with a Swiss Gear set I bought in December, this was my first time using the suitcase, I set the *** locks at the birthday of my late wife so surely I know that date, one of the suitcases open with no problem, the bigger one wouldn't open at all and I'm thousands of miles away from home and I needed to get to my belongings, no other choice I had to rip open the bag and buy a new suitcase to put my belongings in, I did contact Swiss Gear to inform them but haven't heard anything from them, I want to make sure no one else goes through this without any response from the retailer, first time using it, I would like either another suitcase of equal value or refund.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a backpack November 2024...I received wrong item in mail. It took me 4 weeks to get ahold of someone to get order corrected. I received item i had ordered but my son dud not like the item. I finally got ahold of business after another 4 weeks. I received an email January 28, 2025 telling me I would receive refund in 10 business days. I have not received refund yet and I have reached out ********** via email and phone. I can never get anyone on the phone and no one responds to email.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a backpack from them in 2019, and the zipper fell off in 2024. I contacted the company because they have a great warranty, and they asked for photos of it. I sent photos and they agreed it would be covered under the warranty and that I'd receive store credit for a new bag. They sent me forms to fill out and requested I cut off and mail a Tag A, and to absolutely not cut off and mail Tag B. They received my forms and said I'd sent them the wrong tag, and told me to send them Tag B. I confirmed that they wanted me to send them the tag they told me to absolutely not send, and they said that their forms had been incorrect and now they're correct, but yes, to send Tag B. I sent it. And then they stopped responding to any communication. I can't get ahold of anyone there in the past two months.

    Group III International Inc. is NOT a BBB Accredited Business.

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