Complaints

This profile includes complaints for VTrips's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  VTrips

  200 Executive Way Ste 200 Ponte Vedra, FL 32082-2711

• 

  Waterfront Vacation Rentals Inc

  17003 Gulf Blvd Saint Petersburg, FL 33708

• 

  Jackson Mountain Homes, Inc.

  1662 E. Parkway Gatlinburg, TN 37738

• 

  Condotel Vacation Rentals

  1103 Mechem Dr. Ruidoso, NM 88345

• 

  VTrips

  5092 A1a S St Augustine, FL 32080-7102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8May, 2024, I rented a cabin with the sole reason to have a fireplace in the bedroom to celebrate a 60th birthday. On 21 Nov 24, Jackson Mountains rentals emailed me to inform me there was no operational fireplace in the bedroom as was a condition of the original contract. I asked for a full refund on 21 Nov 24 so that I could hopefully find a cabin with short notice with a fireplace in the bedroom. On 21 Nov 24 Mountain Cabin Rentals denied any refund. On 22 November 24 I received a reply stating “we can speak further about the compensation when you check out of the unit”. Also on 22 Nov 24 Tianna stated “Please let your legal team reach out to us, we can no longer assist you until then”, clearly threatening me with legal cost to continue my concerns.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a vacation rental through **** 8/27/24. Was contacted by *********** ***** Rentals via text on 9/5/24 that I needed to contact them to provide my credit card # for incidentals. I contacted them and was told that I was confirmed in a unit that was not what I confirmed with ****. I have documentation of this as well. Specifically, I booked the upper portion of a rental home and the property management company told me we were confirmed in the lower half. This might not be a big deal to some people, but I have no interest in listening to someone above walking around all night. That happened once to us and never again will I book a lower half of a home for vacation. After hours on the phone with ****, Vtrips and *********** ***** Rentals, I was told that they would not refund me. **** stated it was the property management's (*********** ***** Rentals) decision as to whether or not to issue the refund. My only recourse was to cancel and receive 50% back as the property "had similar features" despite not being what I booked. I lost $458.01 on this because we did not want to stay in the property that was booked for us that was the incorrect property.

  Business Response

  Date: 11/29/2024

  BBB Claim: ********
  Guest: **** *****
  Property: ***** ***** *****
  Dates: September 19th – 22nd 2024
  Reservation Created: August 26th 2024
  We reached out to the guests on September 5th to put a credit card on file for incidentals. When the Guest Services Agent confirmed the property and dates before adding the credit information, the guest made us aware that they should have booked the Upper unit and not the lower unit. We explained that we could not make changes to the reservation this close to arrival. The guest asked to cancel at that time and we explained that the cancelation policy would provide only a partial refund. The guest then escalated to management who explained that they should contact the booking company they went through to resolve any issues with the booking platform.  The guest then canceled the booking on the 3rd party booking site. We had no further communication with this guest. Multiple emails were sent to the guest at the time of booking with the Lower unit shown. No contact was made by the guest of this mistake until we contacted the guests. Please see the attached email that was opened by the guest. 

  Customer Answer

  Date: 12/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because I was told directly by **** that the property management company had to make the decision. Firstly, yes, it took me 10 days after booking to realize that the booking was done incorrectly as the email confirmation I had from **** showed accurately the property that I booked. I did not realize that I would also need to check what the property management company showed me as booked in. Secondly, after speaking with ******** who escalated to her manager and I got a call back from ****** there was no further communication with Vtrips as I was instructed to call the third party back again (****). ****** at **** is who I was then connected to and our call of 55 minutes included ****** reaching two times to the property management company Vtrips about the situation. ****** relayed to me my only course of action would be to then cancel through where I booked the reservation (**** app) as the property management company said they will not issue a full refund as the property has similar features. So, **** (whom also responded to a BBB complaint that this is not their decision) and Vtrips are both saying the other is responsible for the booking not being correct on their end. 

  Regards,

  **** *****

  Business Response

  Date: 12/11/2024

  Please see the previous comments. The guest was sent multiple communication with the property name listed. No attempts to correct this was made until after the guest was within the non-refund window. No further action will be taken. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family checked into ***** ******** ****** on October 6, 2024. We discovered a bed in the unit was lopsided to which we reported, they sent someone out to repair and discovered the box spring mattress was upside down?? The next morning we woke to discover several bites up and down the arms of one of our party. After further investigation we found a bedbug alive. I immediately took a photo and video of said bug and we vacated that room immediately. I contacted the company to report. They asked for my picture I took. I sent it immediately and requested to be moved. They refused to move us and told us we needed to stay put for 72 hours while they investigated. We explained that we refused to remain in that cabin. They were unwilling to move us or put us in a hotel. They insisted that we remain. We left at 9:40 pm and drove 4.5 hours home after staying just 1 night of the 4 we reserved. The next day they contacted me and told me their trusted vendor had thoroughly searched the cabin and found no traces of bed bugs. I will tell you we did not kill that bug and we left it. We know it was still there when we left cause I went and got video of it moving to a crevice in the mattress cover. They completely refused to be concerned. I asked for the vendor report and they refused to give it to me. I truly believe they knew prior to us coming in there were bedbugs. I can see no other reason why that box spring mattress was flipped upside down. I had been a loyal customer for several years. They proved that day, their claim for caring about peace of mind for clients, is a lie. They care more about themselves and red tape, than the peace of mind of their clients. Not only did they lack care about us as returning customers, but showed no care about incoming families who would follow us after we checked out. I do not believe they found nothing traces. If they found nothing traces then guess what, the bed bug is still there. Beware! Mountain ****** **** ******* *** **** *******

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noise and construction from 8 am-5pm since Monday with extremely loud noise, unable to watch tv or even talk, debris falling when we walk outside , wires hanging , holes in ceilings and walls with concrete falling on us , shaking room. I tried to contact and resolve with manage or move to another room and no response in 3 days or resolution offered. Paid over $1,000 and cannot be in room 8-5! Cant sit on deck because dust and debri and noise. Getting pelted with concrete as we walk to room . Emailed pictures and videos to show level of noise and no answer . Very unsafe for kids ! In entire complex , most ppl left and rooms are empty and we are still there . Need major price adjustment since we cannot be in the room and we should have been moved . We weren’t informed construction was going on or we wouldn’t have driven 17 hours and paid $1,000 for a family vacation . Videos sent to email .

  Business Response

  Date: 10/03/2024

  BBB Claim: ********
  Guest: ******** ********
  Property: St. Augustine Beach & Tennis - Unit ***
  Dates: 09/28/2024 - 10/05/2024

  
  The guest contacted us on Sep. 26th asking about the status of the property due to Hurricane Elene hitting the area. We informed her that the unit itself was fine but the complex may have some minor repairs. The guest contacted us again on Sep. 30th stating that there was drilling happening above her. Our team reached out to the HOA to get more information about the construction happening. We received a response from the HOA on Oct. 2nd and moved the guest to another property that day. No refunds will be issued. 

   

  Customer Answer

  Date: 10/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ******** ********

  Customer Answer

  Date: 10/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: 

  Good morning . I am doing so because I called Monday , Tuesday and Wednesday to report the issue. Not once and waited for a response . I  sent the company emails and videos of the problem we were facing . We were not able to access the room or leave the room at times due to construction and being hit with pieces of concrete, wires hanging down , paint being sprayed , open holes in the ceiling throughout the walkways . I stated this in the email that I sent to the company with pics as proof. I even told them on Monday that the building was not safe for children because we were being pelted with small pieces of concrete. 

   

  I had to call multiple days to get it resolved and we missed out on using the unit ( accessing it , using the deck to sit , even watching tv ) for those days. One day we had to leave the building all together and couldn’t return until 5pm when the construction ended because it was too dangerous and the room was shaking . 

  The elderly lady who returned on Wednesday for some of her things as we were leaving even told us her pictures were knocked off the wall and some items knocked over . That was the extent of the problem. 

   

  I had to pack up and move on Wednesday afternoon ( again that day we had to leave the entire area ) because of falling concrete) with my almost 70 year old mother and a child to another unit, which was a pain . I’m very grateful we moved , but we should have been moved prior to that or even when we arrived or when I reported my son was hit with pieces of concrete standing on the deck and my mom was sprayed on the porch . 

  The ceiling was shaking and things were falling . That whole side of the building and the next building over ( side of building ) was emptied except for us & I explained this to the rental company several times . Nobody else was left there . They stated they weren’t aware of the construction , but I called 3 days in a row and sent videos and pictures . Someone had to be aware for nobody else to be left on the whole side of the building . Most rooms didn’t even have railings on the deck and the units were emptied. 

   

  Not one mention of the construction prior to the trip and no signs were posted warning of construction annywhere in/ on the building . I also informed them of that in case other guests were coming there . 

  We didn’t know until we were woken up at 7:45 pm Monday morning by the building shaking . It was very scary . 

  The other units were cleared.  If we had been moved prior to getting there or even when I first called and reported , I would accept the response . I waited years for this vacation and paid over $1,000 and we could not access or use what we paid for so even a small compensation would be nice of them for the inconvenience of this and not either coming to see the construction or moving us immediately. 

  I couldn’t even find a manager on site to speak to . 

  I tried to resolve the issue without reporting it to bbb or posting issues online for 3 days. I was very polite when I called and I tried explaining the issues and asking for help . I kept being told a manager would call and assist with the issues or move for 3 days straight . Nothing . 

  We didn’t get assistance until I reported it to bbb and we were left there in a construction zone .  

  I can be reached at ************. 

  Regards,

  ******** ********

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a condo (pelican view) at *********** in ********* for 8/22-8/26. When we arrived there was no internet service therefore no tv. We called Ryson and were told someone would be out on Friday. We called on Friday to confirm that someone would be out. No one had showed up by 4 so we called again and were told they would be out. No one showed up so we called again Saturday morning. Made a total of 10 phone calls and only received one call back. Each time we called we were told something different. Last call on Saturday afternoon we were told this wouldnt be resolved during our stay. They were going to speak to the owners about compensating us for the inconvenience. Still waiting to hear back (2 weeks later). We spent over $100 buying a hot spot box and time so we could at least have internet for a day. Dealing with this was not how we planned to spend our vacation.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, I received an email from ***** which stated that I would be getting a credit for overcharge that I have been trying to get for the last several months was charged twice $500 for cleaning. She informed me that I would be receiving 740 back as a mistake 10 days later, I still have not received that credit on July 17 at 11 AM I ask for a meeting with the management team ******* ***** and the office worker joined. I went over my concerns in an email prior to the meeting. With things that I would like to discuss first topic was how do you have a company that does not have to produce an itemized statement showing what the rental unit is producing I was told I would never see that I explained I felt we needed to hold each other accountable as the nightly rates were very cheap, but also questioned what they were charging for cleaning and pet fees to make the nightly rate so cheap once **** told me I would never receive that. He said we need to part ways after he hung up the phone. I stayed in the office to talk to the ladies ****** asked me if I would accommodate some of the guest for the next couple weeks because of it being so busy. It was hard to move them. Of course I was willing to help we agreed upon the dates she emailed those to me and copied everyone couple days later I received an email from **** stating that ****** had made a mistake in agreeing he has extended the dates even though he canceled the contract by saying we need to partways and I can’t get an itemized statement. If I don’t honor these dates, I would be charged a fee of 1500 for canceling, the contract which I didn’t he did and hung up. I never went over the other three issues that I had. I don’t know the amount that I have paid this company. I have attached all documents that I have. I never received an itemized statement so I can’t answer your question exactly what I paid the business

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a condo unit at The **** on Galveston Island for 7/2/2024 through 7/12/2024. I was unable to stay in the unit, however, from 7/8 through 7/12 because of the power outage associated with Hurricane *****. I have requested a refund for those four nights from Ryson Vacation with no response.

  Business Response

  Date: 07/19/2024

  Would you be able to send me your contact information directly at *************************************** and I will personally get this addressed and handled for you promptly. 

  Thank you, 

  Customer Answer

  Date: 07/25/2024

  I have resubmitted my information twice to Ryson Vacation Rentals - per their request - but have still not received a response.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** Vacation Rentals (further addressed as "*****") was not able to honor our (Client, ***** ********, further know as "Client") vacation rental reservation on June 20 2024 through June 23 2024 due to the cleaning and maintenance crews unable to service the home for rent. ***** was unable to honor the reservation, thus a breach in contract by ***** to Client. Client asked to receive a refund due to ***** being unable to fulfill the contract. Client was told by ******* (with ***** Homes) that such a refund is not at all possible. Client realizes that as a business owner, a small fee for loss of reservation is expected and reasonable for Client to absorb. But the total loss of $3,981.73 for the reservation is not fare to Client. Especially with agreements that are presented from ***** that are void of any and all reasonable responsibility and liability on ***** Homes part to customers, and that take advantage of travelers. As you can tell this has been a nightmare of an **********. Client does not expect something for nothing. But does expect people and companies that Client does business with to be fair and reasonable, as we are sure the city of Galveston and its Mayor would agree. Client desires a refund for the unfulfilled vacation rental agreement by *****, (***** - *********** - An ********** **********, ******* Reservation Confirmation: 1057769, ******* itinerary: **************) ******* also agreed with Client that such refund would be expected and due to Client under these conditions. ******* has tried to reach ***** Rentals and hopes for resolution and refund to Client, but ***** refused reimbursement to Client

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a waterfront house for a long weekend on April 4, 2024 for 4 nights June ***** at a cost of $1,151.49; approximately one-third of the total price. The next day my son was notified that he would have to work on that week and his scheduled time off was cancelled; thus his family could not attend. I subsequently cancelled the reservation that day on April 5, 2024 and planned to reschedule the outing for a later date after I received a refund. However after 10 days of multiple emails and phone calls, my refund request was denied. I will continue to seek a full refund by whatever means necessary.

  Business Response

  Date: 04/17/2024

  *******, we're so sorry to hear you had to cancel your reservation; hopefully we'll be able to accommodate you in the future. And I know we provided you with all the relevant information you need to follow up with the travel insurer. Your refund request will be fulfilled by the travel agency, so we encourage you to contact them once again.

  Customer Answer

  Date: 04/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21587335

  I am rejecting this response because:  Not only have I contacted ***********************, but also the umbrella brand company Vtrips; and the ************************** and all have denied any restitution or refund for the $1,151.49 reservation deposit that was cancelled only one day after the reservation was made. This is not a sound business practice.

  Regards,

  ***********************

  Business Response

  Date: 04/30/2024

  *****, we're so sorry to hear about these difficulties, and we are here to help. It is our priority to ensure that this transaction is completed as quickly as possible, so if we can facilitate contact with the insurance provider, please let us know.

  Customer Answer

  Date: 05/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21587335

  I am rejecting this response because:  Your company is who I made this reservation with and contacted you again the next day to cancel. Therefore I hold you primarily responsible for the refund. You may of course contact the umbrella company Vtrips and/or ******************* I have contacted them numerous times without a satisfactory resolution.

  Regards,

  ***********************

  Business Response

  Date: 05/06/2024

  *****, thank you very much for this feedback. As we continue to ensure that our rental policies are as accommodating as possible, we will take it into consideration going forward.

  Customer Answer

  Date: 05/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21587335

  I am rejecting this response because:  This is a blatant denial of their responsibility for refunding the $1,151.49 deposit for a vacation rental, which was cancelled within 24 hours of making the reservation for the rental more than ********************************************************************* hand more than any possible future business and customer relations.

  Regards,

  ***********************

  Business Response

  Date: 05/14/2024

  Thank you for your feedback, *****. We are constantly refining our policies to ensure they are equitable for all parties, and we will be using your feedback as we work towards that goal.

  Customer Answer

  Date: 05/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21587335

  I am rejecting this response because:  "refining our policies" and "using your feedback"  are simply a refusal to resolve my complaint or offer any resolution.

  Regards,

  ***********************

  Business Response

  Date: 05/15/2024

  *****, you have been reissued your funds after filing a chargeback with your bank. Thank you for giving us the chance to earn your business, and for providing us with this feedback.

  Customer Answer

  Date: 05/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21587335

  I am rejecting this response because:  You failed to admit fault and bad business practices. Only after 6 weeks of 14 emails, 8 phone calls, contacting an attorney, and requesting a ChargeBack of the full amount by the credit card bank; did the business finally decide to refund the balance owed. Never do business with ****************************, rockporthomerentals.com, Vtrips.com, or ************************** ******************* was my favorite vacation rental company for YEARS before the takeover by Vtrips.

  Regards,

  ***********************

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ** **** through April ** ***** Requesting refund of one night stay (Friday April ** ****) due to early check out for health and safety concerns. Leadership has been contacted, so far no response. Refund requested: **3.89 plus taxes and fees for one night stay. See attachments.

  Business Response

  Date: 04/08/2024

  BBB Case: ********
  Guest: ***** ********
  Dates: April *** * ***
  Property: Edgewater Tower III ****
  The guest contacted our guest services team at ****PM stating that the unit was dirty and they saw hair on multiple surfaces. Sand was also on the floor and wanted this to be addressed. We sent cleaners over to address these issues the next morning at ****am. The guest then contacted us at ****pm stating that they wanted all new sheets and coverlets to be replaced. The cleaners delivered the sheets and coverlet by ****pm. The guest contacted us on April *** at *****am stating that ** very sketchy individuals consistently knocking on the door and windows. The guest said that they were trying to call the Edgewater Security and police. We provided our best contact for Security to the guest. The guest then contacted us back at *****AM stating that they were leaving because they were shaken up and wanted money back. We informed the guest that we would not be able to provide a refund if they choose to leave since we do not have control over any outside guests. We provided the guest with a full refund of the cleaning fees since the unit was not up to our standards and ready for guests' arrival. The guest personally spoke with multiple managers regarding her stay and was issued another credit of our service fees just due to the interruptions that we had no control over. Total compensation $*******
  
  Thank you,
  ****** ****
  Regional Director of Guest Services 

  Customer Answer

  Date: 04/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ********