Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/24 I went to Millennium Physician Group - ******************** for a physical exam/check-up. Since I was a new patient, I was informed that I could not have the physical exam at this appointment because I was a new patient and that the physical exam would occur at my second appointment. At this first appointment, blood tests were also requested which would be reviewed later at my second appointment, which I was informed would be the physical exam.On 02/28 I went to primary care for the physical exam and also to review the blood test.After leaving the appointment, I received a bill that I should not have been charged for, because according to my insurance guidelines, this should have been 100% covered by my insurance, as long as this visit was recorded at this second appointment with the physical exam code instead of the standard visit that they did. On the day of the appointment at check-in, I asked the receptionist about the amount they were charging, but she said that I should check with my insurance. I have tried to resolve this over the phone and in person, however, the company refuses to resolve it, saying that it will not be considered a physical exam because there was an issue with my blood work regarding a lack of *********, which they understand would not be considered a physical exam/check-up. They are charging me $163.71 and refuse to adjust the service to the physical exam code, which should be covered by my insurance.

  Business Response

  Date: 03/26/2025

  Patient came in for a physical and had other concern and was billed for that as well. Practice Supervisor will reach out to the patient to review the bill.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of ***** ******. Unfortunately I'm no longer her patient because of a very rude, unprofessional, unhelpful MA named *****. There was a dispute over a bill that should have been covered by insurance. ***** didn't want to help, was rude and combative. I mentioned that if I had to be scared of a charge each time I schedule something routine, that I might have to find another doctor. I tried to explain that I couldn't pay the bill. It was Christmas time, and my house had been destroyed by a flood, thinking that she might show a tiny bit of compassion or cooperation. Instead, she removed me from ******* caseload without confirming it with me. Now I have no doctor, no medication, and my progress will suffer, all because of unprofessional and rude staff, and AN INABILITY TO TALK DIRECTLY WITH THE DOCTOR. I've tried to get answers, only to be fobbed off by staff. A woman named *******, lost all professionalism as soon as I mentioned a problem with *****. I'm guessing the two are friends. She hung up on me twice. All I want is to continue my treatment, but this practice hires the absolute worst people, and I to this day have no idea what message was conveyed to my doctor, because she never spoke to me again. I've never in my life been treated so badly by a medical practice, and I can definitely say I regret ever going there, because my progress will suffer due to having to find another provider after my meds are depleted.

  Business Response

  Date: 02/27/2025

  After review, the provider's office staff confirmed abusive patient behavior that resulted in their request of having the patient discharged from the office. We understand that the process of changing providers can be upsetting and apologize for the inconvenience caused as a result. We thank you for bringing this matter to our attention and can provide an alternative office. If you wish to continue with Millennium Physician Group and select another provider, please call ************. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22989163
  
  I am rejecting this response because: the staff were rude and unhelpful. People do get upset when they're being treated like dirt. Yes, after the receptionist decided she was done listening to me, and hung up, I called back and asked to speak to someone competent. I didn't swear or call names. I've been in customer facing roles my entire life and couldn't ever get away with cutting off a client or customer. ********************** is just such a behemoth that they clearly don't care if their customers are served. I still haven't heard one peep back from the actual doctor, and that's the problem, you cannot speak to your doctor. You have to go through proxies that have poor training. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have messaged your breast center located at ***************************** - ************************* numerous times through the portal and nobody gets back to me. Instead, I'm getting harassed via multiple text messages, emails and phone calls to pay my bill. Additionally, there is no direct phone number listed to get ahold of anyone there. It's terrible customer service. I need to have my bill from January 2nd credited to my CC and put back through insurance. I was over my deductible at the time of the visit, but it wasn't showing up right in the system. I have attached my United Health card so you have the information to re-run it. This is not the first time I've had issues with Millennium Health ignoring my portal messages. Please email me once this is fixed and also talk to your employees about responding to portal messages and/or provide phone numbers so we can contact your locations directly.

  Business Response

  Date: 02/26/2025

  A billing *** has been able to speak with patient regarding the claim. The claim is being ***rocessed. Follow up will be provided to patient to clear any refund at that time. Patient is satisfied with this outcome.

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Christie ****

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total lack of communication of primary is involved. Numerous times when patient sent to specialist without communication of results to patient. Portal response taking up to 5 days for response. Phone system is inadequate. After being on hold, regular disconnects or forwards to incorrect departments. Numerous lack of response to patient regarding test results, prescriptions or follow up. Zero follow up care. Perhaps they are overwhelmed as Millenium Physician Group seems focused on profit primarily.

  Business Response

  Date: 12/11/2024

  Patient's chart has been reviewed by the Practice Manager. Some orders were entered in the evening by the physician and not addressed until the following day by staff. All refill requests have been answered within 72 hours (which is office policy). All portal messages have been answered within one business day (which is office policy). Practice Manager did reach out to patient to discuss further, however the patient was unable to talk and requested a call back at a later time. 

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient of MPG for a few years. My ** left the practice and since my meds have run out. Soonest I can be seen is Dec 6 as a new patient with another **. but Im not a new patient. They have records on me for years. They refuse to send refills in before I am seen. This is causing me to be severely depressed and Im not ok. Is this how you treat people ?. Its not my fault the ** left. You employed him. They refuse to call in one script. Im not asking for multiple scripts and cancellimg appointments. How could they do this to people you are supposedly caring for at an intimate level. ?. Its just a refill on meds Ive been taking. Why would they want to hurt someone ? I will advise everyone I know not to go to them. And I know ALOT. They have caused me extreme depression and anxiety. MPG should be held accountable for not continuing the care needed until I can be seen. All I asked for was my prescription to be refilled. Thats not asking for too much. I cant imagine what other patients of his are going through. Its disgraceful to do to humans.

  Business Response

  Date: 09/10/2024

  I apologize for this experience with the office. I have reviewed this with the Practice Manager and have been assured the office will be reaching out to assist with a sooner appt and medication refill. 

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, I have been sent to collections on a bill I have paid in person at Millenium Physicans Group on 3/18/2024 for $33.53. I have not received any email or calls back since 7/29/2024 I have sent numerous emails in my portal and have left detailed messages at the imagining center as well as the billing department. I have yet to speak to a person or get a response back in my portal. I have submitted my receipt to the collections agency since they have started to call me on this matter. I have never had such horrible customer care before. There was a second bill I was making payments on that they also sent to collections for. I have been making monthly payments on it and paused for the month of May, and June since my AC and my roof was damaged in a storm I logged in to my portal to make a payment for July to discover Millenium had sent me to collections. I dont understand why no one has contacted me or attempted to collect any money from me. I have paid the rest of the balance off with the collection agency so I can get rid of this headache but I do believe I should be removed from Collections for the bill I have already paid with receipt already in my portal For the $33.53 imaging test

  Business Response

  Date: 08/12/2024

  My billing supervisor has advised that a *** from our billing department has reached out to patient to explain what the collection balance is for.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22117111
  
  I am rejecting this response because:

  no one is actually looking at my account, 

  I have paid the bill for $33.53 at the imaging center on the actual date of service. I have requested someone please actually read my messages and look into it. 
  Millenium has applied the wrong service code to the wrong receipt. 
  I paid the $33.53 bill in person and they can review the camera footage to prove I am correct. 
  They are stating I paid for my Pap smear instead but that was paid on the actual service date as well. 
  

  someone needs to actually go though my account and read what has been paid and what hasnt been paid. 
  My receipt I attached has the location on where the services were rendered which is the same location it was paid at. 
  

  please re- review  and adjust accordingly. 
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/14/2024

  I have received confirmation that you are working with the billing department to correct this issue. I want to apologize for the experience you have had, and am happy to hear this is getting resolved. Thank you!

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/2022 I was a patient at walk in clinic.In February 2024 I receive a bill for $17.48 This bill was 534 days after the date of service I have had multiple contacts with billing ***** I have provided them with the *** showing on 10/11/2022 my insurance sent them a check for $17.48 I included the check number, address it went to. I am continuously being told it is my responsibility to get a copy of the check from my insurance company of which the company says they cant do. The insurance company said they were contacted by Millenium in 4/2023 and in 4/24/2023 the $17.48 was direct deposited into *********. Now they are sending me to collections. They cannot resubmit because its been longer than a year so now they are expecting me to find the check. If they had not waited over 500 days before billing me then maybe Millenium could have helped solve the problem. With my ndurance I have never paid a ***** out of pocket of which Millenium could look over my past 20 years with the same insurance. I dont believe I should be responsible for something that I was not contacted about for over 500 days and I have showed the info to the business office which are very rude always saying there is nothing they can do. I have contacted the compliance office and have not received any help. They call back and tell business office to contact me and they say for me to get the check from insurance

  Business Response

  Date: 06/19/2024

  I apologize for the experience you have had with this billing issue. The billing manager adjusted off this balance, you currently have a zero balance on your account. 

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient for 4 yrs at MPG in ********** ** . Around the end of October 23 I had an appointment with *********************. I need my blood pressure medication,and other imperative medications. After the check up, the doctor said she needs to have me do my labs before she can renew my prescription. They rescheduled me a follow up for December 7 and wrote a prescription for multiple labs.I am not a poor man, nor am I looking for any sort of charity. I am a self-pay and quite capable. I went and had the labs done at my expense. And on December 6, the phone rang. It was MPG canceling my appointment for December 7. Because they are no longer going to be accepting me because I pay with cash. (I do not have outstanding bills)Now! Not only am I running around without my medications my blood pressure is high but also I no longer have a general physician. This is the most unethical case of discrimination I have ever witnessed. I can only imagine what type of scam they could be potentially running on these insurance companies. Thered be no reason why my money is not as good as any insurance companies. I have no proof for evidence that this is what is going on, but it doesnt make any sense at all. At this point, I am needing multiple medications and cannot get into my kidney doctor until February 7, 2023. I have diabetes, kidney transplant, high blood pressure, high cholesterol, if something should happen to me medically because of this incompetent practice they will be held responsible. I always liked *********** for the love of God. I cannot understand why she has not told me to my face that she will no longer be seeing me. I know in my business I am always looking to help my customers and I wouldve thought the same of her. I guess I was mistaken.They have wasted my time, put me at risk in clearly cost me to go get laboratories at my expense with no benefit whatsoever.I would like an honest explanation as to why my money is not as good as an insurance companies and hope that that they remember why they got into the medical business.That should have been to help cure and help their fellow man.Not to discriminate and make money first. If they continue to treat their valued clientele as they have me, they wont need to worry about that too much in the future, because they surely will fail.

  Business Response

  Date: 12/27/2023

  Millennium is requesting additional time to respond to this claim as we are still working on the case. We will have a response shortly. Thank you.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to access to Care with our primary care physician for myself and my husband. My name is ***************************, and my husbands name is ***********************, and we are patients of *********************** Office in ***********, *******. However, this complaint is a general complaint for the entire business of millennium physician group. My husband was in the hospital last weekend and made an appointment with ********************* his primary care. He attempted to access Care for post ** visit for neuropathy in his legs he cannot walk because he cannot feel his right leg. The hospital told him to follow up with primary to refer him to a neuromuscular doctor and to find out why he has neuropathy. He made the appointment last week, but today on 9/28 he received a phone call from ****** at *********************** office advising she has to cancel because shes too busy to see him but to call this other doctor also in millennium named *****************************. ****** said try to see if he could access care with with that dr as its urgent.. When my husband called the office, the other dr was not comfortable seeing him so he called primary back and they still refused to see him. How are we supposed to access care when our primary office will not see us? It makes him and myself feel uncared for when we need our ******* have BCBSFL really good insurance and we both have a lot of health issues but it seems like every time we call theres an issue where we cant be seen. I see the np in the office but she wont even see my husband nor me when Im not feeling unwell. We should be able to access care when we need. I have no spleen so every time I call not feeling well they tell me I have to go to the ** as they dont want to expose elderly leaving me to be exposed to germs with immune system of cancer patient.! I feel like were being discriminated for not being elderly. We should be treated equally. Disease doesnt discriminate based on age we should be treated the same as elderly patients.

  Business Response

  Date: 09/29/2023

  After speaking to ****** at Dr. ****** office, ****** stated that this patient was on the schedule for care management today with **************. ************* advised her medical assistant to contact the patient as she was not willing to see him due to suspected drug abuse ************* medical assistant stated she did feel uncomfortable doing this, so ****** at the front desk offered to assist. ****** stated that they also did not have any hospital records for this patient and the patient wanted FMLA paperwork filled out for his employer. ****** states she offered information on other primary care providers that *** be able to see this patient giving information to ********************************* and *****************************. ****** also states the patient called back stating that ******************************** would not be able to see him to fill out FMLA paperwork as he was not comfortable doing so for a patient that he was not familiar with. Dr ****** office states they have never had any prior issues Being able to schedule his wife. And the staff did not feel it was their place question ************** when she stated that she would not see this patient. At this time I have not received any documentation from ************* asking for this patient to be discharged from her practice .

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20669563
  
  I am rejecting this response because: The doctors office is judging my husband under false pretenses based on his past. Its discrimination! He was tested in the hospital for drug abuse and it was negative for all narcotics, I attached the reports. The only medications he takes is cannabis for pain which he has a medical card and buprenorphine prescribed from a physician specialist to prevent him from abusing drugs again. Both are legally prescribed. He has been clean since 2010. When ****** the receptionist called she did not indicate they refused to see him due to suspected drug abuse. ****** said quote on quote shes too busy, she doesnt have time. Its not right to deny care to a human who just left the hospital! In addition *********************** office never conducted a drug test on him, only shore point when he was hospitalized. They have no right to suspect drugs without a formal lab work up! Because of all this he cannot return to work without a doctors note, and its affecting us financially, mentally, and physically! Were losing $4000 monthly due to this! His health is declining more because of all this. This is medical gaslighting. This is becoming a medical malpractice case where hes being discriminated against for false judgements as well as dismissing his medical needs as his primary care physician. If something is not done about this then we will consult our lawyer. 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millennium physician group stopped accepting my advantage ******** plan and the date to change plans had just passed. Very un -fair, as I have heart problems and need testing (echocardiogram) monthly, as directed by the doctor. Finding naw Doctor's and testing facilities that accept my health insurance (wellcare advantage) are impossible to find in my area. How could you do this, at least with a reason why???

  Business Response

  Date: 06/05/2023

  Millennium apologizes for the hardship the termination of this plan has caused patients. Letters were mailed out to patient's advising them of this plan termination along with offered assistance if patients were interested in changing insurance plans. These letters were mailed out in October/November.