Business ProfileforAll Star Heating & Cooling, Inc.

At the beginning of April 2024 I contacted All Star Heating & Cooling company to send someone out to do maintenance and a tuneup on a new ** that they installed back in 2023. When scheduling the appointment, I did address on the phone that I had an issue and I was advised to speak to the technician when they arrive about the issue. My husband told the technician after his inspection when he came down that there is a spot on the ceiling, if he can take a look because the spot is located right where our air handler is in the attic. The technician reassured him that there was no problem and that hes not sure where the spot came from because the ** is fine. Then a few weeks later, the spot has grown bigger and theres multiple spots in one huge wet spot at first the ceiling was just caved in and the roof was damp. But then Friday evening of last week water came pouring out of the Ceiling Through that wet spot. As the spot was growing throughout the weeks, I got in contact with my insurance company and insurance adjuster came out to take a look. A roofing company came out to take a look, and everyone said that there is no damage to my roof to cause the wet spots. so I then contacted the ** company 31 days after the technician was there to come back and check again and they refused to waive the service fee for sending somebody out. And I said that Im sorry I will not be paying the service fee if we just had a technician out. But they refused. I asked to speak to a manager and the lady on the phone said she was a manager and then I said are you the manager of the company and she said well no that persons not here and I said OK well leave a message for them to contact me about the service fee. I didnt hear from anybody until Monday morning and my family had to go with no ** because the only way to stop water from pouring through the roof into the house was to have the ** off so my family and my daughters suffered the entire weekend in a 85 + house. Monday morning the company called and it was the manager actually this time and he said that he would give us a discounted service fee since we have been customers and since someone was just recently out. I stated that I didnt want to pay at all because we addressed the situation with the technician and the technician lied on their report and said that everything was fine when clearly something was wrong and we were told to address the technician with any issues we had and when we did, they didnt relay the issues in their invoice paperwork and reassured us that there was no problem and that everything was fine . So we took their word because we have been in business with this company for over a year now and weve never had a bad experience. We trusted the technicians word. The boss said that on the invoice, the technician checked the drain line and it was perfectly fine but I reassured him that there is an issue and he said if we paid the discounted fee, he will send someone out that day so I agreed that we would pay $99 service fee. when the technician got there later that evening, he stated that there was multiple things that have gone wrong to cause the issue. First the drain line was clogged and there was no water going through and that shouldve been checked at the initial maintenance inspection. Remind you the manager said that the maintenance guy that came previously stated on the invoice that the drain line was perfectly fine and clear but yet this guy is saying that it was clogged, causing water to leak from the drain line, but the water had nowhere to go because the maintenance did not put the drip pan under the ** handler where water is supposed to be caught. He said the drip pan had to be moved to the correct spot. So not only was the drain line clogged and not clear like stated on the previous l invoice, The drip pan wasnt even in place to catch any water that would be dripping out then there was multiple other things as well. That was all stated on the invoice. I then proceeded to call the company today, two days after the last technician came out, and told them that everything has been working perfectly fine. No water has been dripping and now I am concerned about when they will begin the repairs to my ceiling. I was told by the person who answered the phone that she would file the claim to a manager and call me back. I receive a call about 15 to 30 minutes later by the same lady on the phone stating they will not be doing any repairs because they are not a drywall company and it was the drain line and they state they dont cover warranty with drain lines. I reminded her that on the invoice it was more than just the drain line. That was the issue, even though on the last invoice report, they said the drain line was clear when it clearly was not and she said oh well they are not covering the repairs. I want my ceiling repaired immediately. this review is just the FIRST step in getting that done. trust me I will take this as far as i need to.