Business ProfileforDays Inn and Suites, Port Richey

I stayed at this facility 12/4/23 and checked out 12/5/23. About 5 am in the morning I was awakened by the sound of filthy toilet and bath water leaking into the room. By the time I got up and dressed the entire bathroom floor was covered with sewage water. I had a long day the day before and wanted to sleep in and shower, but due to this issue I had to get up immediately. fortunately, I was able to gather all my belongings before they got ruined from the water and thank god I didn't get sick from being exposed to dirty water. I went to the office and let the woman in charge know what happened and requested a manager contact me to rectify the situation. No one contacted me that day, so I ended up contacting ******* and I filed a complaint REF# ******** and later the next day I was contacted from the actual hotel I stayed at by who I believe was the manager. She asked what I wanted and I told her I wanted them to just make it right. I was offered a 20% discount which I felt was an insult, especially when she mentioned they only usually give a 10% discount. 20% of a $85 bill is only $17. So you offer me a $68 stay for a horrible experience and think that is going to make it right. Im filing this complaint to let others know the conditions of the facility and the culture of the establishment. They are not focused on providing a good experience and stay to the customer. Management here is only concerned with making a quick buck regardless of the condition of the facility and the customer experience.