Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2015 **** Explorer from this dealership on December 14th and the car wasn't ready to be picked up until the 19th of December. From the day I received the car till December 22nd the security code panel was beginning to fall off, and the seat belt buckle for the back seat still hadn't been provided when they informed me that they were ordering it. After informing my salesmen of these issues he didn't help me. On January 1st the security code panel snapped right off on the interstate. When I safely parked I sent a picture to my salesmen and met with an Assistant Manager who informed me they would be able to fix this because of how recently the purchase was now that time has passed they have ghosted my emails and text messages while I am away at college.

  Business Response

  Date: 02/19/2025

  We appreciate the opportunity to respond to Mr. ********* concerns regarding his recent vehicle purchase. Customer satisfaction is very important to us, and we apologize for any breakdown in communication that may have led to his frustration.

  
  Mr. ******** purchased a 2015 **** Explorer from our dealership on December 14, 2024, with the vehicle being ready for pickup on December 19, 2024. Shortly after, he reported concerns regarding the security code panel and the rear seat belt buckle. We acknowledge that the security code panel became detached, and after discussing the issue with him, we assured him that we would work to resolve it. Additionally, we informed him that the rear seat belt buckle had been ordered.

  
  We are pleased to inform Mr. ******** that the security code panel has been delivered to our dealership and is available for installation at his earliest convenience. We encourage him to contact us to schedule a time for this repair. As for the seat belt buckle, it remains on backorder, and we are actively working through multiple channels to secure one as soon as possible. We understand the inconvenience of this delay and appreciate his patience.

  
  We regret any lapses in communication and want to assure Mr. ******** that we remain committed to resolving these concerns. We welcome him to reach out directly so we can coordinate the installation of the security code panel and provide updates on the seat belt buckle availability.
  

  Sincerely,

  *********** *******
  General Manager
  Gettel CDJR
  *********************************************************

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach out to the dealership to coordinate the installment of the security panel.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the vehicle to the dealer 12/30/2024. I needed the transmission repaired under warranty and an oil change and tire *********** was 1/3/2025 before they even pulled it into the shop. I was told it also needed fuel pumps and an engine oil cooler replaced. I did not believe this so after waiting 2 weeks for transmission repair parts I took it to the ********** Dealer. I am now waiting again for transmission parts and was told that I was lied to about the fuel pumps and engine oil cooler. My wife and I are in our 70s and our primary vehicle has been undrivable for over 30 days. I am also a 100% disabled Veteran and my wife is in bad health. This is starting to affect her health and I need help from someone to get this resolved. If you look a Gettels Yelp reviews,this is not an isolated situation. Please help us or refer me to the proper consumer or legal avenues to get this resolved.Sincerely,******* M. ********

  Business Response

  Date: 02/05/2025

  We appreciate the opportunity to address Mr. ********* concerns regarding his vehicle repair experience. Our goal is always to provide thorough and transparent service, and we regret any frustration he has encountered during this process.

  Mr. ******** initially came to us with concerns about his transmission, oil change, and tire rotation. During our inspection, we found that his oil cooler and fuel pump were showing signs of failure. We shared these findings with him and explained that these components were no longer under manufacturer warranty. However, in an effort to assist him, we submitted a "Goodwill" request to **********, advocating for financial assistance on these repairs.

  
  Additionally, Mr. ******** expressed frustration about his radio screen delaminating. We included this concern in our "Goodwill" case, and ********** agreed to cover 70% of the repair costs for the fuel pumps, oil cooler, and radio screendespite these components no longer being covered under warranty. However, Mr. ******** ultimately declined to have the repairs completed and chose to remove his vehicle from our facility.

  
  We understand that waiting for parts has been frustrating, and we have done our best to expedite the process. However, it is important to maintain a respectful and professional dialogue. I do not appreciate Mr. ******** calling my employees personal cell phone at 4:30 a.m. to curse and verbally berate him. Additionally, I find his email to me, stating that I "need a good lifeboat because Im on a sinking ship," to be unnecessary and inappropriate. While we strive to assist all our customers to the best of our ability, we also expect mutual respect in our communications.

  
  Since Mr. ******** has chosen to remove his vehicle from our facility without completing the repairs, we are unable to provide further assistance at this time. Should he wish to reconsider and have the necessary repairs completed, we would be happy to revisit the goodwill assistance that ********** had previously approved.
  

  Sincerely,

  ***** *******
  General Manager
  Gettel CDJR

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22871942
  
  I am rejecting this response because:
  The fuel pumps and oil cooler were not bad. This was just a scam to get money from me and the company for warranty work that did not need done. The fuel pump and the oil cooler was all a lie, and an attempted fraud against myself and Chrysler.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/14/2025

  We appreciate the continued opportunity to address Mr. ******** concerns. While we respect his opinion, we have thoroughly reviewed this matter and have found no fraudulent activity in our diagnosis or recommendations.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 ram 1500 into the shop to get the rear window fixed. It was a leak recall from Chrysler. I went in. They took the window out. It was working fine when I went there the first time they took the window out they put in the window in And it wasnt working right so I told them that it wasnt working right and they took it in the shop and for my knowledge, they burned the actuator out that closes the window because it was fine when I pulled into the shop they charge me $200 to fix the window and put the actuator in that supposedly burned Out. They gave me the truck back with the window not working at all after they put a new actuator in and pretty much told me that was it. I was told by two glass companies that the window was defective. Thats why it wont close properly and I just want to get my window fixed the way I was when I brought it in. its a sliding rear window on my ram 1500. I dont see that I should have to pay $200 for something that did not fix the problem. I cant say anything more. Ive talked to customer service they pretty much told me youre on your own, if you want to fix youll have to pay out-of-pocket after I just paid $200 to get the window fixed and it doesnt work and its still doesnt work to this day

  Business Response

  Date: 12/19/2024

  We appreciate the opportunity to address Mr. ******** concerns regarding the service performed on his 2019 Ram 1500. Our goal is always to provide quality service and ensure our customers are satisfied with their vehicle repairs.
  Mr. ****** brought his vehicle to us to address a rear window leak recall issued by Chrysler. During the initial repair, the rear window was replaced as part of the recall service. Unfortunately, after the repair, Mr. ****** informed us that the window was not functioning properly. Upon further inspection, it was determined that the window actuator had failed, and we replaced the part at a cost of $200. However, despite these efforts, Mr. ******** concern with the rear window functionality has persisted.
  We understand Mr. ******** frustration and have been working to assist him further.

  To address his concerns:
  We have reached out to Stellantis (Chrysler's parent company) on Mr. ******** behalf to request goodwill assistance in addressing the potential defect in the window assembly installed under the previous recall. We are currently awaiting their response.

  
  If this issue cannot be resolved through Stellantis, we are prepared to offer Mr. ****** a full refund of the $210 he paid for the actuator replacement, contingent on a mutual release of liability regarding this matter.

  
  We regret any inconvenience Mr. ****** has experienced and remain committed to resolving this issue fairly. Our goal is to ensure that he receives the quality of service he deserves.
  We hope to provide a resolution promptly and will keep Mr. ****** updated on the status of the goodwill claim with Stellantis. Please let us know if there are any additional details we can provide to assist with the resolution of this matter.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22672880
  
  I am rejecting this response because:

  Due to being away for the holidays it took longer to respond. Please accept this as my respond.
  
  I brought my vehicle in for the rear window leak and hasnt worked right since. Now they want to give me my ****** back and wash their hands of me with a window that is defective.I see no upside to this . They took it out 3 times still dont work . There was nothing wrong with the actuator because this didnt solve anything. The problem is that no one wants to pay to have a replacement window installed . This should not fall on my shoulders.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec.24,2023 From 1100 AM to last one from ****** close for X-Mas). Appt. to view computer advertisement of low mileage 2022 Suburban. Informed vehicle was sold. Had comparable Suburban 2020 w/ over 60K miles w/accident history. Price $47+K, plus $8K other required fees. One of which, UNEXPLAINED, (No Documentation), Gettel Advantage 2995. Informed by ********, was required. Received 53 pages/documents for initials/signing, none of which included documentation regarding Gettel Advantage. Returned Jan 27, 2024 for initial preparation/cleaning due to Dec.24 garage closure. Saw Advantage Signs on tables. Did not address issue with Gettel employees/management until about August, due to multiple family funerals and other hurricane/property issues. Received and completed a Cancellation Form for the "Gettel ****************** on 10/04/2024. Was later informed by Gen. **** ***** ******* the Advantage could NOT be Cancelled. I requested documentation indicating ANY Service that was optional and performed AFTER the initial pre-delivery Service Fee ($1099.00). I informed Mr. ******* that the vehicle was placed in storage since April2024 and will be transferred to my son who lives in ******** and will not be able to use the Advantage program. Mr. ******* verbally offered to refund only $1K. Offer was refused.

  Business Response

  Date: 12/12/2024

  
  At Gettel Automotive we take customer satisfaction seriously, and we are sorry to hear of Mr. ****** concerns.
  
  Mr. ****** purchase agreements are attached, showing he offered a $2500 discount, which we agreed to.  We have also included our WE OWE agreement, showing that Gettel Automotive owed nothing additional at the time of sale.
  
  Note the Gettel Advantage was listed on both work sheets of his December 2023 purchase, and Mr. **** acknowledges in his complaint the Gettel Advantage was prominently displayed on tables inside the showroom, and on an point of purchase information.
  
  Mr. ***** concerns are listed below in parathesis, with our reply to underneath.
  
  "Saw Advantage Signs on tables. Did not address issue with Gettel employees/management until about August." 
  Mr. **** waited 8 months to address the issue. 
  "I informed Mr. ******* that the vehicle was placed in storage since April2024 and will be transferred to my son who lives in ******** and will not be able to use the Advantage program." 
  Mr. ****** residence is **********, approximately 20 miles south. He certainly lives close to the dealership to take advantage of the Gettel Advantage benefits. We had no knowledge at the time of sale that he now 12 months later intends to transfer the vehicle at some time in the future to his son in *********
  "Mr.******* verbally offered to refund only $1K. Offer was refused".
  We stand by our goodwill offer of $1000 to ***** and ******** **** with a mutual release and will provide Mr. **** an additional 5 days to reconsider. If he does not accept the offer by close of business December 18, 2024, the offer will be withdrawn. 
  
  

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22667053
  
  I am rejecting this response because:  1. The $2500 discount was based on the age of the vehicle advancing as of Jan 1,the accident history of the vehicle, and the unusually high mileage (***** mi) for the 3 yr.old vehicle. ***. high mileage according to Blue Book is ***** p/yr (*****mi.) 2.  The " Gettle  Advantage was listed on both sheets"...NO EXPLANATION - just title. Salesman advised the item "was required".  I received and challenged Sales Mgr. to identify the item in the 53 pages of documents I initialed/signed to NO avail. On Jan. ******* I reported w/vehicle for the Paid (1000) pre-delivery fee.  At that TIME I observed signs of the program in the waiting room.  I inquired about the program from *** *******, Sales Associate who explained the program and gave me a  3 sampler bottles w/rag for the vehicle. 3. Apologize for the delay...I lost 4 family members, and I was involved w/ construction problems to my house as a result of Hurricane damage.  5.  I am planning to turn over vehicle to my son in *********  I must consider this due to health problems..  ( Reason I'am late in BBB responding...was in *********** since 12/11. 6.  Mileage/time to local ********* dealership that has authorized Chev. PARTS 6.4 miles/17 minutes VS.  26 mi./min 46 min. plus lights/traffic.  I couldn't rationalize using the ****** program.  I REJECT Mr. ******* OFFER to RELIEVE me of $3000 for NO SERVICE provided.   PS.  I filed a Cancellation Form for the ****** program w/ ******* ****** on Fri Oct. 4 for action by ***** ******, ****** Finance Dept..                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I purchased a 2024 *** 3500 from **** at this dealership. At the time we test drove two different trucks. We liked the unconnect mopar big screen that was in white ram bighorn, but wanted the silver ram 3500. **** negotiated the deal to put that same exact screen in the Ram 3500 to seal the deal. When we picked the truck up they had the wrong screen installed. It is some cheap screen that is barely compatible with the vehicle . It looks horrible , glitches all the time. The radio and blue tooth work intermittently. On top of that . Our tire pressure sensors dont work and there is a rattling noise. I have called the dealership more times than I can count, texted them and have gone in there numerous times. I have dealt with both Joshs, then was passed to ******* ( I believe thats her name) and then ****** who says he is the accessory manager. Now none of my calls are being returned , I still have the wrong screen installed my vehicle, tire pressure sensors still dont work and the rattling seems to be coming from the running boards. The one running board is up against and hitting some tank and it wearing a spot in the running board and probably the tank. I need them to do whats right and replace the screen with what they said they were originally going to install and fix the other issues we are having with our brand new truck.

  Business Response

  Date: 10/31/2024

  Thank you for the information. I apologize for the inconvenience to the customer. The screen was installed and documented on the we owe form that is attached and I verified that it is the correct one. I would like to have an appointment scheduled for the customer to come in and meet with the installer to review the operation of the system and identify the issues that he is having. In addition, we can diagnose the issue with the running board rubbing. 

  Once I get a confirmation that this is ok we can schedule. 

  Thank you 

  **** ***********

  General Manager

  Gettel of ****************

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Dodge Hornet GT. I purchase it on January 22nd, 2024. After owning the vehicle for a few months, I started having problems with the sensors not working- dashboard lights, kept coming on and off. When picking the Vehicle up on Thursday, August 9 2024 from being serviced. Now the same problems again losing all dashboard lights go black, on September 5th, 2024. When to the dealership refused to assist me This dealership does not get back to you when you leave multiple messages, I always have to stop in to find out what's going on with my vehicle and why it's still not fixed, and we are on day 18th-which has already failed the Lemon Law inspection of 10 days- from the time and day of dropping it off for it to be repaired. I am filing this complaint because I want people to know to avoid this dealership. My vehicle's not even a year old and my problems begin 2 months after purchasing this vehicle. After writing and reaching out multiple times that it manufactured, with an open case number for months, still haven't heard back from them. The person in charge does not respond to any of my emails or phone ********: When you bring the vehicle in to be serviced four times for the same problems and still can't get it resolved, the manufacturer should replace or buy back the Vehicle. They are very unprofessional and don't seem to care about their customer. I would not recommend this company to anyone.

  Business Response

  Date: 10/05/2024

  Thank you for the information. I apologize for the issue that the customer is having with the vehicle. We will assist in getting any requested documentation to the manufacturer as the customer indicates that they have files a lemon law case. 

  I will meet with our management staff as well to discuss the communications with Mr. Dalia. I sincerely apologize for the issue here. It is never our intent to have a dissatisfied customer.

   

  Thank you, 

  Bill Finocchiaro

  General Manager

  Gettel CDJR

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22376962
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dennis Dalia

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer had a '23 Jeep Gladiator advertised for $36,000. I requested a buyer's order to purchase with a trade. Initial buyer's order listed the vehicle price as $40,500 - $4,500 higher than the advertised price. The initial buyer's order reflected a $37,000 allowance for my trade.Called the dealer to notify them of the discrepancy. They said they'd correct it. I received a new buyer's order showing a $36,000 purchase price but with a trade allowance of only $32,000. They basically took the $4,500 overcharge and hid it in the trade allowance.

  Business Response

  Date: 08/12/2024

  Thank you for the email. The Gladiator in the screenshot that was sent was repriced. Once ********************** received the repriced quote with the trade allowance, he spoke to our sales manager who explained the difference. ********************** told our sales manager that he received a trade value of $36,200 from his local dealer and our sales manager advised him to sell it to the dealer and we would honor our advertised price. This was sent to ********************** in an email. 

  I apologize for any inconvenience. We appreciated the opportunity to earn ************************** business but couldn't come to terms on the numbers. 

  Thank you, 

   

  *******************************

  General Manager

  Gettel of ****************

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22127040
  
  I am rejecting this response because:

  The screenshot of the advertisement shows what the price was all along.  **** is a liar. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/16/2024

  Thanks for the email. BY reviewing the emails the issue was never the price. The issue was the trade which Mr. ********* claimed he could get much more than our offer and was advised to sell it on his own to the dealer that offered him the greater value. During his trade value negotiations the vehicle was sold. I informed ********************** that the vehicle was sold and i have confirmed that it is delivered. 

  I apologize for the inconvenience but we appreciate the opportunity. 

  *******************************

  General Manager

  Gettel of ****************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  an unresolved matter concerning the servicing of my 2021 Pacifica at ****** establishment in January. The vehicle was brought in due to an issue with the rear hatch not closing properly, and it remained in their care for a duration of three weeks. Despite repeated assurances during my visits, the matter has yet to be fully resolved.At this time I have received a check for $800.00 from Chrysler however my bill was $1700.00 Copy of email that was sent. Specifically, after the initial three days without a resolution, I personally visited your premises seeking clarity on the situation. At that time, I was assured that the rental vehicle I had arranged at ********** would be covered. However, despite subsequent assurances and promises of reimbursement, the matter remains unresolved.I had expressed my willingness to cooperate by returning the rental vehicle and utilizing the services of the Enterprise you typically engage with. However, I was consistently reassured that such actions were unnecessary as you would personally handle the matter. Regrettably, the issue persists, and I have yet to receive full reimbursement for the incurred expenses.

  Business Response

  Date: 07/12/2024

  Thanks for the email. I was contacted by the customer yesterday and sent an email to our Chrysler District Parts and Service representative as they ultimately determine warranty coverage on the vehicle. 

  Thank you

  *******************************

  General Manager

  Gettel of ****************

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the market for a specific model and color of a Jeep Wrangler. I went to the Jeep website on May 10, 2024, which showed me where I could find the car I was looking for and it directed me to the Gettel Chrysler Dodge Jeep Ram in ***********. The vehicle was listed so I contacted the company to verify the availability and price of the vehicle and the woman I spoke to said it was available and the price was correct so we set up a date and time for me to come in and drive the car for Monday, May 13, 2024. She said she would have it pulled up front, cleaned and ready to for us. The morning of May 13, I called again to confirm the car had not sold over the weekend and they assured me it had not so we drove the two HOURS to the dealership. When we got there, they did know I had an appointment but the vehicle was not pulled up and the salespeople didnt seem to be aware of the appointment. So, we had to wait for them to go get the car out back and it was filthy. Totally not ready but, whatever, we drove that whole way. We drove the vehicle and were happy with it so we went to work out the numbers and they absolutely did not stand by their online price. They argued it was a lease deal (it literally said Sale price) Then the salespersonreferenced that we had to qualify for the deals and I needed to read the details - an addition drop down on the page. We read the details at that point but those breakdowns did not correlate to the advertised dealer discount. After an HOUR of waiting for the numbers to see what we qualify for, the price was about $6000 more than advertised - and only as a lease? We were told that the manager who changes the online prices was out because he had a heart attack so the online prices were from last month. We were told to do the lease because of incentives but we were looking to buy because we put too many miles on our cars. We wasted time and money going down there - it was your classic bait and switch. They participate in very clear false advertising, lie to their customers, and cost us time and money.

  Business Response

  Date: 05/14/2024

  Thank you for the email. After researching the issues that occurred during the visit, I found that the salesperson was not knowledgeable about the way the pricing was on the website. I called ************** after I met with our management staff and apologized to her about the issue that she had. I offered to assist her in buying the vehicle should she still be interested. 

  I apologize for this issue and have taken corrective measures to make sure it doesn't happen again. 

   

  Thank you, 

  *******************************

  General Manager 

  Gettel of ****************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2012 Dodge Journey. It had a recall for the steering wires and when I took it in for the recall a few days ago, they kept it overnight. My dad went and picked it up the next day and I called them the very next day and they told me to bring it in. I brought it in yesterday. My cruise control quit working. They broke the clock spring in my steering wheel that turn it on and off and when I took it back in, they lied to my face telling me it works when I have a timestamp video when I left their dealership and its not working, they refuse to correct the mistake they made when they were handling a recall from Dodge it was a recall it was but when I took it in, they broke more and they caused more issues it wont let me add the video, but as you can see in the timestamp in the picture on the top of it, it doesnt work. I do have a video I can send you, but it will not let me upload it here.

  Business Response

  Date: 05/09/2024

  Thank you for the information. We spoke to the customer by phone and the issue is handled. 

  Thank you, 

  *******************************

  General Manager

  Gettel of ****************