ComplaintsforCoastal Chrysler Dodge Jeep Ram

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January 2021 i took my vehicle in for a check engine light. It was determined that i need a head replaced. I recieved assistance from Chrysler to fix the issue, but 7 months later the issue still got worse when the head gasket on the head they replaced blew. They told me me i needed a new engine until they realized that they had juat fixed it months earlier. They admitted that they were at fault and all of a sudden, my engine was no longer bad and they replaced the head gasket..... again. 11 months later, it blew again. Chrysler told the stealership to tear the engine apart and check the engine. The engine block was warped. The only explanation was a manufacturers defect which Chrusler or the dealerahip refused to fix. For over 20 monts and 20000 miles i have had the vehicle in the shop for the same issue, but when it was found to be a major manufactures issue, the dealership would not honor their work. Now I have a vehicle with 85000 miles that needs a $13000 engine due to a manufacturers defect.

  Business response

  11/02/2022

  After reviewing the complaint and the vehicle history, the vehicle was out of warranty the first time the vehicle was taken to Coastal CDJR. All of the work performed at Coastal was manufacturer goodwill. Unfortunately, the manufacturer came to the decision to not participate in an engine replacement. As a gesture of goodwill to resolve this case, Coastal CDJR will refund the customer $500.00.

  Jamie **********

• Initial Complaint

  06/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The dealership gave a contract on a new vehicle with out the door pricing and I paid deposit. I waited 10 days for the vehicle to come in. Once it comes in they state they made a mistake and it is $4,000 more than the contract and they will not honor the contract.

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 09,2022 I took my car to the service department for scheduled appointment for fail right rear tire sensor which was confirmed as a failed sensor during diagnostic testing. Since my car was already in the shop, I requested an oil change, when the services were provided, I left the shop returning to my residence less than 10 minutes away. I didn't move my vehicle no more that day or Sunday, but on Monday the 11th on the way to work I noticed a change in my car's performance. On Tuesday the 12th, on the way to work, I hear noises and upon arriving to work in Chattahoochee Fl. I park, pop the hood and the engine is tapping. I contact the service department at (850)627-2000 and ask if they replaced the oil or left something loose and told them that I was heading back to the shop for them to fix the problem. They refused to see me that day and told me to drop my car off the morning of the 13th. After 2 days of diagnostic testing, I was informed that my car needed 7 parts to begin repairs (never was told exactly what was needed). NO ENGINE ISSUES PRIOR TO OIL CHANGE OR AND CHECK ENGINE LIGHT HAS NEVER BEEN ON, the final part arrived at the shop on 05/03 and I was told by Mr. Clay Robinson that my car would be fixed by the end of the day on 05/04 but it was not and was told by Mr. Robinson that my car would be ready on the morning of 05/05. I called Mr. Robinson at 1:27P P.M. asking if my car was ready, he told me no then said it was metal fragments in my engine which they recommend a new motor. NO ENGINE ISSUES PRIOR TO OIL CHANGE and they refuse to provide loaner vehicle. This establishment is fully responsible for damages to my car. Please contact me ASAP regarding this matter.

  Business response

  09/02/2022

  Business Response /* (1000, 19, 2022/07/08) */ Car came in for a noise coming from engine 04/09/2022 . Needs an engine Her extended warranty company ordered a motor and it came in, we installed that motor furnished by Route66 the motor was bad or it had a knocking noise coming from the lower end at the crank, removed that motor, waiting for another motor to come available from her extended warranty company it finally landed and we installed it 06/09/2022 Customer came and picked up here car on 06/10/2022 Follow up call was made 06/14/2022 and the customer is happy Consumer Response /* (3000, 21, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business in inaccurate. Initial contact with the business was on 04/02 because right rear tire sensor was not reading. The part was not available at the shop at time so I returned to the business on the morning of 04/09 when the part was in, diagnostic test confirmed that the sensor was failed, sense sensor was being replaced, I asked for an oil change. Sensor replaced and oil was changed, I left the business and returning to my residence about 5 minutes away. Vehicle stayed parked until that Monday morning when I started noticing my car was riding differently while I was on the way to work. That Tuesday the 12th is when I started hearing the knocking noise and I called asking the service manager if they added oil or left something loose until my hood, my questions wasn't answered but I told him I was headed back to the shop. His response was that they had nobody to look at my car that day and to bring it the next morning which was the 13th. I am not a happy customer because my vehicle was not properly repaired nor did I have engine issues prior to the oil change. I'm having to put it back in the shop because it's vibration in the engine, but I'll be taking it elsewhere for the repairs. Consumer Response /* (2000, 25, 2022/07/25) */ Issue resolved with the business, no further documents to submit. Mr. Joseph Jarrell was very compassionate with my needs as a consumer and I am now satisfied. KUDOS to him!!

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My father decided to get his Chrysler PT Cruiser fixed at the dealership. He had it towed there over a year and a half ago. During that time, the dealership called him and asked if he could pay some money down on the car so they can get the brakes fixed. He gave them $1,000 dollars to fix the brakes. The car was never worked on and the vehicle sat there for months without anyone reaching out to give him an update. Recently we decided to get the vehicle. They allowed us to get the vehicle but stated they had to find out how they can get the $1,000. While looking inside the vehicle, i observed the rear interior completely covered with spider webs, clearly indicating that no one has touched the vehicle in some time. The manager, Kate Moody was very respectful and tried to locate the money. The problem is that we have been waiting to hear from her for over 2 weeks and we still don't have any answers. Everytime I have called or went up there, we get the same response that they are waiting to hear from someone regarding the money. All we want is to get our money back but it shouldn't be this difficult to achieve that. We should have gotten the money the day we got the car. The car has since been removed from their possession for over a week now and the money issue is still not resolved.

  Business response

  04/29/2022

  Consumer Response /* (450, 9, 2022/03/17) */ They finally issued me a refund so I don't need to proceed any further

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩