ComplaintsforI9 Sports Corporation

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  5 weeks before the beginning of I9 summer basketball season my family had a change of plans and have to be gone for the summer. I reached out over phone and email since April 17th and got no response. I was simply looking for a yes or no on a refund and they chose to be bad at business. There are better leagues both with response and competition dont waste your time.

  Business response

  05/30/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The I9 franchise for ******************* is a scam. This is our second year enrolling our child although the first year wasnt the greatest. The program director false advertises to scam parents of their hard earned money. The program is overpopulated and unorganized. There are promises of skilled coaches which is untrue. This is our second game and they are constantly scrambling to find the right field to play on, where players should go and replacing coaches during practice. Today we had two coaches eating chips on the field and asking the players what they should be doing during practice. No parent should have to waste a weekend watching their child be ignored. This franchise owner should be ashamed for bringing up a childs hopes in participating in a fair and fun sport just for it to be crushed.

  Business response

  05/07/2024

   As the nation's first and largest youth sports league franchise business in the **, we pride ourselves on providing the best possible experience to our customers. Our local franchise owner has reached out to the customer several times without response. We would still like to get this resolved as soon as possible. The complainant can call ************** if they would like to speak with us.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed my son up for T ball with I9. Received an email 3 days before the start of the season saying there were not enough other children signed up so the season was cancelled. They offered Flag football at the same location, T ball and a much further away site, or T ball at our original site 3 months from now. I do not want any other those options, I would like a refund because you are not providing the service I paid for. I sent an email, no response; called and spoke to a representative who said he would pass my information along.

  Business response

  05/09/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have contacted and resolved the matter for this member.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible organization that will turn the other cheek when a problem arises. My son is in a soccer league of i9 in *******. They play a handful of games each season with the first game being a friendly non statistical game. His team won that game. They then currrently went on to win the next two official games of the season. They should be 2-0. They won the first game 5-3 and the second game 10-1. When the standings came out after the second game, it was inaccurate. It showed his team losing the first game 3-5 and winning the second game 9-1. There were many parents including us at both game witnessing both wins. I contacted the league director for that location and explained the situation. She simply responded with the scorecards are accurate and are signed by both coaches and that they are correct.. If all the parents from both teams were witnesses to both games seeing who actually won and what the scores were, how can the director state it was accurate? Clearly there was an error she is not willing to even look into. ****, the league director will not consider just looking into the matter to rectify their mistake. Mistakes are made and they can be corrected. My sons team worked very hard for those victories and now we have to tell them they will be forced to have one loss with inaccurate score keeping that will affect the rest of their season. They will be heartbroken knowing they won their games and us witnessing it. The fact the director did not even state she would look into it is a red flag to stay away from this organization. Shame on i9.

  Business response

  04/29/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My son is been a client to i9 sports from almost a year. We have a foundation called ************************* paying for his sports 4 times in a row. This time there's been a change of director and this person is not welling to cooperate, there's no reply to my emails, no call back, (2 and half months waiting) even customer service has contact this person several times and they also describe been dealing with hard time to get an answer. Many notes from their side are been submit too.San ***** regional center is welling to paid, but we need communication from this person and the invoice. Our i9 sports attending location is in tierrasanta, is close to home and my son friends attend this area too. In order to pay for his sport I have to register him put in the shopping cart our desire sport and season, and then call i9sports so they can submit an invoice to regional center interface department to get paid. This director( **************************************) is not answering, i also add ******************* and ****** to my emails. I been trying to prevent my son to be exclude of participating into a sport, he is autistic and one of his goals is to explore more social environment, this director or management are not giving us the inclusive opportunity to have my son on i9 sports environment. I been trying my best by sending emails to 3 directors also, calling customer service and to leave a feedback to i9 sports. No response at all. And unfortunately my son has been put on a waiting list, due to this lack of communication problem. And with the high risk of not having the chance to get a spot. This is so sad and disappointed situation. Responsible staff should be in charge.I submit my concerns to management and they also hasn't respond. I found force at this point to follow this complaint, hope everyone is aware, and not happen to other. there's no longer opportunities for kids with special needs, due to the fact that I been told on customer service that the problem was to received a check from a foundation. Which have never been a problem before.

  Business response

  04/22/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have been working with the member and that they are moving toward reaching an amicable resolution to this matter as quickly as possible.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My son is 12 years old. He should be allowed to continue to play with the i9 where I was employed because he was still within the age limits. The cut off is 13 years old. You can't play when you turn 13. The owner/my boss called me and told me that he could no longer play basketball in her program because he was too good for the program. She said he took all of the fun out of the sport. My son is the kindest, most sportsmen like kid that you will ever meet. All coaches who ever met him, and who had the opportunity to even play against him loves him. They told me he makes their kids play harder and better. He has been discriminated against by ********************* who is over the basketball program with i9 Sports at ************** in **********, **. She is the one who owns this particular branch. Today when I went in to start our season opener I was told that the location downsized and no one informed me of that until I walked in to work. I want to file a discrimination charge against her and I would like a public apology. It has been a horrible experience and they don't seem to think that their actions are wrong. They also told me that they were not discriminating against my son. To kick a kid out of a program for being too good is wrong! If he was rude, mean, and being ugly, I could see that. But he is kind to all kids, and he always lifts his team spirits when he plays. He encourages them and makes them do their best. He helps his team win! The site manager told me he scores too many points this morning. Even if he fouls a kid on accident he stops and makes sure that the kid is alright. He is one of the sweetest kids you will ever meet. He is talented but he puts in a lot of work at home. Isn't that what it's about? Getting better and growing? So to be kicked out of the program for putting in work and getting better each week is mind blowing. If you want your kid to be able to play there, don't let them get better.

  Business response

  04/22/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The local i9 Sports league office advised that they have been working with the customer, and that they reached an amicable resolution to this matter.

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Signed up for soccer for my toddler in the North ****** region. Had a few questions, but they never answered their phone despite numerous attempts. They kept texting saying the kids team needed a coach still so between no coach and their lack of communication and answering any of my calls or calling me back, I asked for a refund. They actually replied to my email immediately (weird how they can reply to emails so fast but cant answer their phones or return a call!). They said no refunds, and they removed my son from his team. They didnt refund me, but removed him from a team, essentially committing fraud. I paid for him to be on a team, they removed him from the team and didnt refund me. Ive attached proof he is not on a team anymore, as well as my email to them, which they have yet to reply to. I have never dealt with such unprofessionalism.

  Business response

  03/28/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter to the member's satisfaction.

  Customer response

  03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Thank you for helping me get a refund from such an awful company who cant answer their phones. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We were signed up for the fall multi sport for our 3 year old son. Immediately there were issues with weather and an unanticipated fire at the organization's facility that cancelled the first few games. This isn't the issue. The issue was the lack of communication and remediation for the poor service received. Below is an excerpt sent to the franchisor *******************. This along with many other emails sent from me, and other parents who's children were in the program, all went unanswered. It has now been over 5 months since the first communications and the franchise office will only tell us to contact **** for resolution, which has proven futile. i9 corporate has also refused to remediate the situation.Email is attached which fully describes the issues sent to the program director, who will not respond to email or phone calls.

  Business response

  02/14/2024

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

  Customer response

  02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Terrible experience and no support. First the venue was changed to be significantly further away than the agreed to venue, (5 min away vs 40 min away) which is an inconvenience I was willing to accommodate out of good faith. Then the start date was pushed out by a week. When we arrived for our first practice/game neither of my children had coaches, which resulted in the children losing instruction time while staff searched for replacements were never found. Then my childrens practice/game were cancelled the second week because they did not arrange with the facility to have the basketball court unlocked and available for use. I tried to speak with the staff about the lack of coach and practice issues the first week but was ignored. I contacted i9 Sports through email and phone over 15 times regarding these issues and never received a response. It seems they are unwilling to hear any complaints or feedback and are not concerned with providing the service they promised, only collecting their fee.

  Business response

  11/09/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have reached out to the member and that they have resolved this matter.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son has participated in the I9 sports program 3 times between the ages of 2 and 8. We signed him up for Flag football in Spring, 2023. During that season, his coach didn't show but we were able to make the adjustments. We returned this Fall again for Flag football. Last week, I requested a refund due to the following chain of events: The first Saturday was scheduled for 9/16/23. The first day was pushed back to 9/23/23 due to "unforeseen circumstances". On 9/23/23, the game/practice was cancelled due to the weather. We showed up on 9/29/23 to NO COACH. Two fathers stepped up to provide minimal support to the kids that were there to play. On 10/13/23, we were informed via text message that Saturday's game [10/14/23] would start at 12 p.m. vs 10 a.m. Before we registered my son to play, we were informed that all games would start at 10 a.m. We registered because the time slot aligned with the other needs of my children and the sports that they play. At the very last minute, they changed the time on top of everything else that I shared above. I reached out to the Director, *******************, to discuss but he only responded via email once. He ignored my request for a phone call. He simply responded to my email to tell me that I9 sports has a strict, NO REFUND policy. In lieu of the fact that the 6 week season was doomed at the start, I believe that I am owed a refund. ************** stated that the program has a strict, NO REFUND policy. I, too, have a strict policy that I follow as it pertains to paying money towards services/programming not provided.

  Business response

  10/20/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. This matter has been resolved for the member. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩