ComplaintsforI9 Sports Corporation

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello.I enrolled my son in a 7 week sports program with this company, in ********* **. Despite paying and confirming with the company multiple times, it appears that the sports program does not exist and is a scam, or they have completely moved the location and not notified anyone.I sent multiple emails to confirm time/location (as the posted schedule online is completely incorrect) and left multiple voice mails for the "athletic director," none of which have been returned.

  Business response

  10/13/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I9 sport is worst in the country please do not sign up with them. They hire parents to do the job for them they do not show to organize the games kids feel left out because if your parents is the coach you get to play more. Refund is impossible to get they lie about they game setup bathroom are not available. This is kids game you must drive to near gas station to take your child to bathroom. Its hot and drinks are not provided and no one knows what is happening please do not sign up with them.

  Business response

  09/29/2023

   As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on providing the best possible experience to our customers. Our local franchise owner has reached out to the customer several times without response. We would still like to get this resolved as soon as possible. The complainant can call ************** if they would like to speak with us. 

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  "My first experience with i9sport was extremely disappointing. Despite the intention for a friendly and non-competitive game, my daughter's first game was unpleasant. She felt left out as some players were allowed to play with ***** and ***'s keys, and the coach didn't give her a chance to participate. The mix of beginning, middle, and advanced players together also seemed like a bad plan, causing her to take more breaks than others. When I tried to reach a representative to change the sport, I received no assistance at all. My concerns were ignored, and I didn't receive a callback for two weeks."

  Business response

  08/04/2023

  As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on providing the best possible experience to our customers. Our local Franchise Owner resolved this matter to the customers satisfaction.
  

  Customer response

  08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Loan ****

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This program was extremely unorganized and communication always came too late. We signed our daughter up for a mid spring volleyball program and it cancelled at the last minute. As an apology the program allowed us to move the enrollment to the late spring program and a $75 credit towards a future enrollment. At the time it did not seem like an issue until we started participating in the late spring program. Week 1, we were relocated at the last minute and the program didnt seem to have any organization. The director came around to all of the parents explaining it was really designed to be more of a practice the first week, and the following weeks would be different. Week 2 we missed due to other commitments (another reason we signed up for the mid-spring session that was cancelled. Week 3, we show up on time and no one is at the location, we turned the lights on ourselves. The programs employees showed about about ***** minutes late without any explanation. So time was lost. Week 4, we show up to the location and the facility is not setup to allow play to occur, paint tarps down on the floor, nothing even remotely ready for a practice/game. There was no communication about the location being moved, even coaches and staff didnt know what was going on. There was no communication from the program at all that day (Saturday 6/3), and nothing came for another two days (Monday 6/5). It was another blanket apology of how the actions were unacceptable and it wont happen again. When asked for a refund due to this poor organization, they said they could only provide a credit for a future session. My daughter does not want to be involved with this program any longer because the experience has not been fun and she feels likes its wasted her time. The poor communication and organization needs to be fixed.

  Business response

  06/15/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed our child up for Football with I9 Sports in ******,**. During the season the coach was not allowing equal playing time to all the players. I contacted ** who is the director of the organization in our area. He said he would speak to the coach. Well the playing time of several of the kids did not change. Three of the kids would play the entire game without being sat out. The last game of the season I again spoke with **, because it had become even worse after my complaint. The parents of the other team were even asking us why the same 3 kids were always on the bench. As I was speaking to TJ the director on the other side of field the coach came over. I told ****** was just going to walk away, but he said he just wants to speak with you. I shook the coachs hand and he asked if I filed a complaint earlier in the year. He then blame the kids for not being put into the game. The coach became argumentative and I began walking away when he began calling me a P**** in the middle of the field in front of the kids and parents. I walked back over to get my child and the coachs wife began calling me names right in front of kids and parents. I saw the director of the Rock Hill location and advised him and he allowed them to continue to say vulgar things in front of the kids. My child barely played an entire game the whole season and I requested a refund. I brought my issue early in the season and it never changed. My son left the game upset and felt like it was his fault. I9 is suppose to be completely against this type of behavior and actions towards kids. I am requesting a full refund and you can have your jersey back because we will in know way promote I9 sports due to this situation. We also request that this coach is banned from coaching or being any part of I9 sports due to his conduct and vulgarity in the presence of kids including his own! ** know who the coach is and can take care of this situation. This was one of the worst experiences we have ever had!

  Business response

  06/13/2023

  As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on providing the best possible experience to our customers. Our local franchise owner has reached out to the complainant several times without response. However, in this situation, the complainant is not the account holder, and we needed to speak to the account holder, who is the registrant of the child. Since this issue was lodged, the franchise owner has spoken to and addressed these concerns with the account holder, and a resolution has been reached.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This organization needs to set better rules and regulations and higher standards to the franchise prospects. I enlisted my children in flag football *********** ** , I had a valid questions as to who had picked the teams, and the franchise owners did not like or agree with my questions, and eliminated my children from the team without any remorse.after only 2 games . The franchise owner stated in her email, that the organization was not about competition, exactly my point then why not change the teams around, so the kids can learn and have an excellent experience as per your advertisement . Than they send the an email stating that they had a conversation with the coach and parents which is completely false agreeing to the elimination of my 2 small 7 year old kids , Parents beware you do not have any right to ask any questions or have any input otherwise, the franchise owner will Eliminate you and your family without any hesitation ,they do not have the best interest of the children

  Business response

  05/03/2023

  
  As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on providing the best possible experience to our customers. Our local Franchise Owner resolved this matter to the customers satisfaction.
  
  

  Customer response

  05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Saturday 04/15 I brought my son to the fields for his scheduled flag football practice and game. The fields were quite wet so I watched the practice and beginning of the game from my car, since it was located on the row directly in front of the field he was playing on. After a few plays once the game portion began I noticed my son on the side line in the corner of the field nearest me. I figured he was an extra player and thought nothing more until...several plays went by and the entire team and coaching staff were on the opposite side of the field. No one had come to address my son and left him unattended without consolation to see if he was ok. I came out to the field and asked why my son was left alone and after asking 3 times someone finally responded yelling from the opposite side of the field and not stopping what they were doing to address the situation. No timeout was called, no one came to talk, nothing just complete ignoring what was going on. This highly concerned me as a parent for i9 does not state in the description or anywhere else that a parent MUST be on the sidelines to assist with their children. The safety of our children are at risk with this company if they are to completely ignore a child that they are responsible for during those hours. I did reach out to the office line and reach the director of the ** office for Gwinnett County. She had to give me a call back because she was initially too busy to talk but did return the phone late that evening. She noted that I was basically in the wrong and I should have been on the field, even though no where does it state that I needed to be. She also stated multiple times that they were in the middle of the game. Therefore my individual child was not of importance. She did agree to a partial refund but included a fee for a trophy that was not listed anywhere in the description upon payment or in the receipt of payment. I am requesting a full refund from them for the lack of responsibility they hold.

  Business response

  04/21/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed my son up for soccer with i9. You choose a specific location when signing up. You are also guaranteed 1 hour practice right before your game. I received an email from i9 stating they changed the game/practice location and cut the practice down to 30 minutes due to an overwhelming registration. This location does not work for us and the practice time was cut in half. We also do not have a coach. I emailed to request a refund and called. I was told the do not give credit or refund, even without a coach and its stated on their website. I am not able to commute to this particular location they changed it to after we signed the agreement. I would not have registered for this location.

  Business response

  03/23/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have been in contact with the member and that this matter now has been resolved.

  Customer response

  03/30/2023

  
  Complaint: ********
  
  I am rejecting this response because: The business contacted us stating they would issue a refund, minus the uniform fee. Unfortunately, we have not received a refund.  Our registration is just showing as canceled. 
  
  Sincerely,
  
  *******************************

  Business response

  04/04/2023

  We reached out again to your local area director. This matter now has been resolved completely.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 10, 2022, I registered my son ****** for a 2022 Youth Fall Basketball League. Details of that transaction are below. On Nov 10th, we were notified the gym the league expected to use was no longer available and we were given the option of a refund, a credit towards a future season, or to move days of the week. We opted to move from Sundays to Saturdays. Unfortunately, the first game was cancelled without notice. The second game was played. The third game no coaches showed up. The season was supposed to have 6 games. The league was scheduled to end before the holidays. We now have two additional make up games on 1/7 and 1/14 that my family cannot make. Due to this we have only been able to participate in 1 game out of 6. I have called the league office 3+ times and have not received a reply. I have also emailed multiple times without receiving any response. I initially sent an email expressing by frustration on 11/27. No response. I followed up on 12/2. No response. I sent another request on 12/9. No response. I emailed again on 12/10, as there was a game where no coaches showed up that day. I requested a refund. No response. I emailed again 12/14. No response. I emailed again 12/16. I just sent another email today, 1/3. I also left another voice mail today, 1/3. Transaction ****** **** Transaction Amount - $139.00 Transaction Date - 10/10/2022 Reference Code - ********** Approval Code - 03417D

  Business response

  01/09/2023

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. This matter was resolved on Jan. 6, 2023.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I along with other parents are unsatisfied with the way the program was run at Holy Trinity in *******, *****. It was very uncoordinated and badly managed. At one point a referee and a teams coach were about to physically fight in front of the kids, the director would be the score taker and would walk around and not even pay attention to the game and many times didnt even change the score, he was very rude and unprofessional when I brought it up to his attention and asked him to be more organized. Last Saturday one of our players was running late. Mind you every single game we had this season started ***** minutes late every single Saturday so we didnt think it would be a problem but for the first time ever the director said we had to be ready earlier and we only had 4 people so he said he gave the other coach the option to play us or just win automatically but both him and the coach decided that that team would automatically win but THEY STILL WANTED MY SON AND HIS TEAMMATES TO PLAY THE ***** knowing that he said they would still not be considered winners and would not win the championship. They wanted them to see that even if you show up, shorthanded, go through with it and win, you still arent champions because one teammate showed up late. They said they didnt want the score to count because they didnt want to risk losing. They kept telling me and other parents to let them play.. knowing if they played and won and ****** given the championship. We would have not be ok at all! Also!!!! Because of the schools fair, the game was postponed a week which is why we did not have all 7 players, being a holiday season weekend. Once again not the kids fault. Also, the team that played previous to us had 3 players and they played them and counted it but said they would play us and it wouldnt count. The whole time we did not have a coach! According to i9's rule book, 4 players can play and the game is valid. The forfeit was not even correct. Wasted so much ********

  Business response

  12/06/2022

  As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers.  The AD's office advised that they have been working with the member and that they are moving toward reaching an amicable resolution to this matter as quickly as possible.

  Customer response

  12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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