Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They said they issued me a refund but they took another 511 instead and its been a month of lies and stories why they can't give me back what they stole
Business Response
Date: 06/11/2024
I am writing in response to Complaint # ******** regarding a duplicate charge filed by one of our customers. We take such issues very seriously and have diligently investigated and addressed the matter to ensure our customers satisfaction. Upon receiving the complaint, we promptly verified the duplicate charge and initiated a refund to the customers account.However, due to the nature of the payment method used specifically Chime there are limitations and delays that are beyond our control. As these platforms do not offer direct merchant support for such cases, the processing time for the refund can take up to 31 days. We understand that this can be very frustrating to the customer.
We have carefully communicated with Chime to expedite the process, but unfortunately, their policies do not allow for a faster resolution despite our best efforts and exhaustive measures. We have also informed the customer of the expected timeline for the refund and have provided all necessary documentation to support this. Please let us know if you need anything else from us to resolve this matter.Customer Answer
Date: 06/12/2024
They are lying. My bank has no record of this. They have nothing but excuses why they wont return rh3 money rhey took WITHOUT MY PERMISSION WHICH IS THEFTCustomer Answer
Date: 06/12/2024
Complaint: 21825312
I am rejecting this response because:
They are lying. My bank has no record of this. They have nothing but excuses why they wont return rh3 money rhey took WITHOUT MY PERMISSION WHICH IS THEFT
Sincerely,
*********************Customer Answer
Date: 06/12/2024
Complaint: 21825312
I am rejecting this response because:
They are lying. My bank has no record of this. They have nothing but excuses why they wont return rh3 money rhey took WITHOUT MY PERMISSION WHICH IS THEFT
Sincerely,
*********************Business Response
Date: 06/12/2024
Dear BBB: We sent the customer the following e-mail this morning, however our suggestion was refused:
Attached to this email, you will find the necessary documentation that confirms this transaction, that your refund has been successfully issued. I understand how frustrating this can be, and I sincerely apologize for any inconvenience you have experienced. While the refund has been processed on our end, Chime has its timelines when they reflect back to your account. To expedite this process, I recommend contacting your bank directly again. Should you encounter any difficulties or require additional assistance, I am more than willing to help like I did last time.Today, I can be available to call your bank with you to ensure that this matter is resolved as quickly as possible. Please let me know a time so that we can coordinate and address this issue promptly. Thank you for your patience and understanding
Customer Answer
Date: 06/13/2024
Complaint: 21825312
I am rejecting this response because:They still stole my money and kept it from me for almost a month. This action does not simply negate THEFT. Still pressing charges.
*********************
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