Complaints

This profile includes complaints for May Management Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  May Management Services Inc

  5455 A1A S Saint Augustine, FL 32080

  
• 

  May Management Services Inc

  1637 Race Track Rd. Ste 206 Saint Johns, FL 32259

  
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  May Management Services Inc

  5431 A1A S. Saint Augustine, FL 32080

  
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  May Management Services Inc

  240 Canal Blvd. Ste 2 Ponte Vedra Beach, FL 32082

  
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  May Management Services Inc

  475 W Town Pl. Ste 112 St Augustine, FL 32092

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May Management has only taken over managing our HOA since July of 2024. Since transfer of ownership, they have towed my car without any verbal or written notice and most recently sent me a violation for my pet without any supporting evidence. I received a violation stating after an inspection, they had received multiple complaints that I had not been picking up after my dog. This is false as we make it a point to walk him away from other homes and pick up after him every time he is walked. Initially after receiving the violation, I called and spoke with ****** who said he would provide me the photographic evidence. I know the HOA documents says that before a violation is assessed, photo or video evidence will be provided to the homeowner. Neither was provided by ******, which prompted my call in the first place. After not receiving this evidence from ******, I sent THREE emails to him and left two voicemails asking for some kind of follow-up. He completely ignored every one of my request both verbal and written. I finally got ahold of another person in the Management office, who was somehow able to locate ****** and said she would personally call me back to provide an update. Within a few hours, she called me back and said that ****** looked at the photos of the supposed violation and could not substantiate any claims of any pet violations. Since then, I have not received any retractions or evidence that this complaint and/or violation was closed out/dismissed on the Company's end. Since I cannot get any communication from ****** about his frivolous violations, I am reaching out via a complaint to get some resolve and to document ongoing issues with this Company.

  Business Response

  Date: 10/03/2024

  The violation that was issued to *** ******** for not cleaning up after her pet was withdrawn on Thursday September 26th. *** ******** was told this information over the phone that day by ******* *********, an employee with MAY. ******* states that *** ******** thanked her for taking care of the violation and made a comment about it being her neighbor who may have filed the complaint. Written notification of the closed violation was sent to *** ******** on 10/01/2024at 9:07am. Included are the communications between the homeowner and MAY regarding this matter.

  
  MAY Management nor any of its employees are aware of an incident where *** ********’s car was towed. We have no record of this incident. We would appreciate any information **** ****** can provide showing that MAY Management or any of its employees were responsible for her car being towed.

  
  Thank you 

  Customer Answer

  Date: 10/04/2024

  [jTo assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resol

   Complaint: ********

  I am rejecting this response because: The HOA company in fact did NOT send me a response in writing. The PDF does not have a “sent to” recipient as evidenced in the other communications sent to me previously. Resend the original email that was supposedly sent to me stating the retraction. Also, the car was towed with no notice and cost me over $400 to get back from **** ******. Since transparency and honesty is not this companies strong suit, I wanted to make sure I keep record of all of their violations and poor customer service.

  Regards,

  ******* ********

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife contacted May Management regarding use of the social room in the ******* **** ******** *********. The function occurred on February 24, 2024. As a part of securing the room, my wife was instructed to send two checks, one for $100 and the second for $500. ********* a rep with May Management, told my wife the check for $500 would be voided. However the$500 check was deposited which has caused a financial setback for us. I'm the interim, we have called May Management over 10 times and spoke with ******* and ***** (two managers). The promise from our conversation with ******* was the check was in the mail. After waiting nearly four weeks for a check to arrive not more than 30 miles from our home, we have nothing. As of the time of this message, we have been assured the check is in the mail and that some mysterious person from accounting has vouched the check was mail on Thursday, March 28, 2024. We have been getting the "run around" for over one month. Our mortgage is due, as well as the HOA fee of $219. Our community needs a more reliable and trustworthy HOA management company!

  Business Response

  Date: 04/09/2024

  *** * **** ***** reserved space at the ******* **** ******** ********** facility for 2/24/24. Two checks written by **** ***** dated 2/21/24 in the amounts of $100 and $500. The fee for reserving this space is a non-refundable $100 and a refundable $500 security deposit. Within the ******* **** ******** facility reservation agreement (included as an attachment) the verbiage for the security deposit reads as “$500 refundable deposit” throughout the agreement. We understand that there may have been a miscommunication from ********, the association community assistant with MAY Management, to the ******s regarding the cashing of the $500 check. ******** is a new employee at MAY Management and at ******* **** ******** HOA. Additional training regarding the ******* **** Preserve board approved rules and regulations was given to ******** to ensure the association’s policies and procedures are properly communicated to all homeowners going forward.
  A $500 refund check was issued and sent to ******s home address but was not received by the ******s and did not clear the association account. A stop payment was placed on this check and a new check in the amount of $500 was issued on 4/4/24. ******* *******, the community manager for ******* **** ******** and a MAY Management employee, hand delivered this check to the ******s home on 4/4/24 at 7:00pm.  

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a notice that the *** would assess fines because we had an RV in our driveway that did not have a visible pass. The pass was hanging on the front of our camper off to one side because the clip board that the front gate gave us after issuing the pass was heavy and hung off to one side . The picture they took was from an angle where they would not have seen it. We disputed this issue with the *** and they responded back that they are not allowed on the property and insisted it was not visible. The pass would have been visible if the person who was inspecting would have take the picture from the other angle of the other side of the truck. There would have been no need to come on the property but they needed to take the picture from all angles. We asked the *** for other pictures that would show the complete picture. The fact that they are refusing to work with us in a reasonable manner to provide decent common sense and continue to threaten us with fines is then is perceived as harassment and not consistent with other homeowners.

  Business Response

  Date: 01/24/2024

  A violation letter was mailed to the owner because their pass was not visible from the road during inspection, per the Association Rules & Regulations. The homeowner sent an email explaining that she had a pass. This was verified with the guardhouse and the violation was closed. 

  Customer Answer

  Date: 01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response, however want to note that I do not appreciate the comment that implies that we had the pass but it was not visible.   The pass WAS visible from the street but the *** only took the picture at a very poor angle.  Their comment still implies that we did no follow regulation which is completely false and the *** is not taking ownership to due better due diligence on inspections. However no fines were imposed so the resolution in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***************************

   

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been experiencing harassment from my HOA ****** *******. They will not respond to any of our previous requests for information, but will send us citations for every little thing. (Open garage door, etc.) The final straw was a roof leak that resulted in interior damage which they claim I'm responsible for... the roof is a known issue according to my neighbors and in litigation with builder. The roofer that made the repairs confirmed they are on site all the time. Why am I responsible for damage from a known issue resulting from the exterior which is not under my control? I'd be happy to forward the email as proof. May mgmt is horrible in all respects, but we are nor talking about the typical HOA disputes. This is real money and it's affecting my health not knowing when the next leak will happen, or constantly looking over my shoulder for Diana and her camera and continued harassment.

  Business Response

  Date: 03/30/2023

  We are in receipt of the complaint dated March 27, 2023, which was received on March 27, 2023, requesting a response to Online Complaint.
  
  Per the Covenants and Restrictions of ******* at World Commerce Center, all interior repairs are homeowner responsibility. The above-mentioned homeowner emailed in stating that there is an exterior roof leak on 3/20/2023. The roof leak repair was completed on 03/24/2023 (3 days later) in the same week as it’s been reported.  The vendor completed the repairs and the work over was closed.  (See attached (Exhibit A) screenshot of emails recorded including correspondence.
  
  There is an active, pending litigation at which all repairs are being documented with the current attorney retained on file. HOA completed its legal binding responsibilities for the exterior repairs, and it is up to the homeowner to hire and complete whatever repairs are needed for their home. HOA will not be conducting any mold inspections on said homeowner’s attic and will not be completing any interior repairs.
  
  The Governing Documents for ******* at World Center Outlining Article 5 Section 1, it states that “-Owner shall repair, replace, and/ or reconstruct ….residence or structure in a manner consistent with the original construction plans and specifications.” (Exhibit B)
  
  In response to “harassment’’, homeowner was cited for leaving the garage door open while not occupied. This is against community rules and regulations. This violation has been closed since. Homeowner was also noted running to my car and screaming and yelling obscenities and disrespectful slander to Diana Gruber for above mentioned violation infraction.

  Customer Answer

  Date: 03/31/2023

  Let the record show there are existing and ongoing problems with the exterior, which is the responsibility of the HOA. The HOA is passing costs to the homeowners as a result of thier dereliction of duty.  

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** *******

  Business Response

  Date: 04/06/2023

  There is nothing further we can supply as the Covenants of the Documents show clearly the Association versus Owner responsibility for the property.  Attached are the documents for the association.  This is our second time trying to send these and the system has failed.  Hoping it goes through this time.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May Management manages our condo building (***** ****** ** ***). We have been asking them for over a year to provide the results of roof and paint inspections that were promised in March 2021, with little to no response. We also reported issues with the stairs in June 2022. Initially we observed several points of corrosion on the railing. Since June, what appears to be dry rot has begun to create soft spots and a hole in the second-floor landing. There has been shockingly little communication from them; emails are rarely replied to, and voicemails have never been returned. I do not know the status of the repairs for the stairs and cannot get them to communicate that to me. I have extremely low confidence that these issues will be addressed before serious property damage or personal injury occurs. At this point, I also highly doubt that the roof and paint inspections ever took place, as they cannot produce the results of the inspections. If they forgot and never scheduled it, that's fine. I understand that those things happen sometimes. I do have a problem with their continued evasiveness and absolute failure to communicate/rectify the situation. I contacted the CEO and spoke with the CFO - conciliatory conversations at best, as little has been done since and I still cannot get the promised communication from the account manager. All I require from them is transparency and communication, and they have failed to deliver either one. It is critical that we (the owners) understand the scope of the projects our building is facing. I'm concerned that the results of this neglect will result in increased dues, assessments, etc. that could have been avoided if our concerns had been addressed in a timely manner. Please see attached PDF and emails for detailed breakdown with dates of communications. Some emails that I sent prior to June 2022 were not properly saved and have been lost, but I have attached everything I currently have.

  Business Response

  Date: 12/01/2022

  Per ***** ***, CAM, and Region Manager for the Ponte Vedra office the board of directors is fully aware of the issues and management has contacted the FCC for an inspection.  As soon as this inspection is completed a communication from the board will be provided to the ownership.

   

  There have been communications with the complainant on this subject.

  Business Response

  Date: 02/08/2023

  Trudy good afternoon.  We responded to this case letting you know that the property was in process of being inspected.  We did receive a quote for repairs that are being handled by the Board of Directors which Ms. Emily Doidge is the President of this particular association and I’m attaching two documents that are within her position as the President of the Association.

   

  Would assume that at this point *** ****** has all the information needed to answer her questions and complaint.  The Board of Directors as you know are the ones to make these decisions not the management firm.

   

  Let us know if there is anything else you may need to close this case.  Thank you.

   

   

  see attached

  Customer Answer

  Date: 02/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would be nice to see May Management take some accountability for the complete breakdown in communication, lack of response from June 2022-January 2023, and deterioration of the building, however, a new manager has been assigned to our building and she has quickly begun to take action on our issues so I will be content with that.

  Regards,

  ***** ******