Business ProfileforCollins Vacation Rentals

Rented a house with my family for the fourth, and when we arrived, the room with two twin beds had a very strong urine odor. You could smell it as soon as you walked in the house. Once we lifted the sheets, we discovered huge fresh urine puddles on each bed. We called Collins, LaQuisha was zero help, and was very rude. An inspector came by to look at the beds the next day and said “this is way too bad for anyone to sleep in” and asked us not to put pictures on Facebook! She took the sheets and blankets. Nothing else. The cleaning company finally came and steam cleaned the mattresses. Now of course, we had no sheets or blankets to use. AND the room still smelled like a sewer. That’s when we realized there was a leak in the ceiling above, which after investigating, we realized was in the exact shape and directly under the toilet from the bathroom above. The company then came out and fixed the leak in the toilet, however this room was unusable during our entire weeklong stay. No one from Collins was willing to provide us with other accommodations or even a blow up mattress. We had to go buy our own blow up mattresses, which laquisha said she would compensate us for ONLY if we left them at the house. Our house was 4028 dollars for the week. There were four rooms. The mattresses we bought were 111 dollars. Therefore, I asked for 25% of our money back plus the 111 dollars we spent. Collins refused, and is only willing to give 636 dollars back. We did not receive what we paid for, so I believe we should receive 25% of the money back. Four couples split the total cost of the house, but one of the couples was completely unable to use their room and had to sleep in the living room floor. The house also advertised pull out couches, but there were none in the house. The costumer service with this company, specifically LaQuisha, has been HORRIBLE. They do not care about the customer. Don’t stay in Ebb Tide unless you want to smell like sewer gas and a nursing home all week!